Never Been Treated So Rudely- You Can't Get Crabs from "Shay" or Her Dad
When we arrived, "Shay" (who would later be our waitress) told us "Stand over there and the hostess will put your names in". No hostess appeared after 5 minutes, so Shay got the clipboard. We were told it would be a 1:15 wait. So we put our names in and got an appetizer across the street. When we returned an hour later, we were told our names had already been called. Finally, we sat down to dinner with Shay, our decidedly cranky waitress. She shoved two menus and a list of specials at me and my friend without explanation. I had been looking forward to the the soft shell crabs, so I ordered those (they were listed on the chalkboard of market prices as well as the menu). Shay replied "We don't have crabs right now" and looked at me expectantly. I asked what they *did* have. "Everything else", she squawked. I ordered the broiled scallops with baked potato and side salad; my friend had the mussels. My scallops were fine, although the small boat had several cut-up scallops instead of whole ones. The food was not especially good or bad, which was mildly disappointing considering the wait and reviews. Shay asked once if we wanted anything else, and when told "Thanks, we're good", said "Fine" and walked away.
My friend's mussels were $11.99, and my scallops were $20.99 plus an iced tea and a $4 "dining in" charge. Then we paid our $43.38 tab with a $20 bill and my credit card. We asked Erica, the second waitress, to put $25 on the card and bring us change. She agreed. We intended to leave a reasonable 20% tip. BUT, Shay took it upon herself to charge the card $23.38 and keep the $20 bill. We asked her to bring change for $11.99 entree with the $20 and change the amount on the card; she refused, saying "You already paid". We went to the person, presumably the hostess, standing by the hostess station and explained the situation. She deferred to a middle-aged male manager, who told us to find our waitress. We said we did, but she refused to make change. Shay was summoned by the hostess and was told to make change. She did not hand the change for my friend's meal ($1.00) to my friend. I asked $25 be placed on my card. Now, we had paid our tab in full- I've never had a waitress REFUSE to make change, so we did not intend to leave a tip. That may be somewhat rude, but it's our right.
After we left, the manager FOLLOWED us outside, yelling "What was wrong?". I thought he was actually asking, so I told him that the waitress was rude and she refused to correct a charge. He said "So you're saying my daughter's lazy?!". I said "Sir, I'm not insulting your daughter, but we paid our bill and we felt the service was very poor". He yelled in my face "So you think you can stiff the waitress?!". I said "I'm a customer, I paid, and we're leaving". As we walked away, he screamed at us "You're not a happy lady!"
I have never, ever had a manager follow me onto the street and scream at me. I can't remember the last time I didn't tip, but refusing to make change is just ridiculous. If you're going to go here, ask what they have before you sit down, and bring exact change- and maybe body armor, too. read more