My husband and I have been trying to find a rental that will accept our multiple pets for awhile…read morenow and have experienced that majority of the agents with other companies do not reply to any of our calls, emails, and/or texts. They don't even acknowledge that we reached out or applied. When a rental became available with Royal Realty, I immediately called the agent listed for the rental expecting no answer. However, he answered the phone immediately and was very pleasant and helpful! I was shocked! I told him, "Wow, thank you for even answering your phone! Most agents completely ignore my emails and calls." Rodney has consistently communicated with me throughout the viewing and application process. He has been the ONLY agent that has done so throughout our three months of hunting for a rental for our family. Just about when I was going to give up on finding a rental, we met Rodney today in person to view the rental and he was so kind and thorough. He explained every part of the home and even took us around the property to show us where the shared units were located, ones that we were not applying for, but that we would be sharing the space with. He took the time to get to know us as people and made us feel seen and welcomed. Most agents we've seen in person unlock the door and just tell us, "Okay you can go look inside" and never really talk to us or show us around. He was very transparent about the application process and the owners needing time to decide if they would be willing to accept our multiple pets. I told Rodney regardless of the outcome, I truly appreciated his timely and consistent communication with us and meeting him today. We are hopeful that the owners will accept our family and multiple pets, but even if not, our experience with Rodney makes us want to find a rental with this company since we know they will take care of us and our needs. Mahalo nui, Rodney!

Renter Beware: Avoid This Property Management Company…read more I rented through this agency for over 4 years, always paid on time, and left the apartment in better condition than when I moved in. Despite this, they withheld most my security deposit and tried to charge me for furniture that was never even provided in the unit. This wasn't an isolated incident of poor service -- I had requested replacement curtains after mine fell apart, and it took the agency over a year to follow through. Communication was consistently unresponsive and unprofessional throughout my tenancy. What makes this worse is that I now own a rental property myself. Having seen how this company treats tenants, I would never use them -- not as a renter, and not as an owner looking for a property management company. They seem far more interested in squeezing every dollar from deposits than treating good tenants fairly. If you're considering renting from this agency, think twice. And if you're a property owner considering hiring them to manage your property, look elsewhere.

Hands down, this company is the best property manager we've ever had. Mike Ablan made the…read moreonboarding process so easy. He found tenants for us almost immediately. Their whole team has been so good at communicating with us on repairs. Unfortunately, after 2 years, we had to have a family member move into the unit. I was a bit worried about telling Mike, but he was totally understanding about the whole situation. Not only is Mike extremely efficient, as an added bonus he's a really nice guy. We're going to miss working with him.

Mine was a simple inquiry for information on property management fees. The response was to set up a…read morecall. Fees should be straightforward. Busy people who work all day, particularly in healthcare, aren't typically available for a "call" during the day. I have a very desirable property and this was a disappointment - apparently I am not the only reviewer that asked a simple question and got nothing.

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall got back to me immediately when I requested his help- I'm so grateful and impressed that…read moreI'm leaving this review before I even reply back to him haha! But seriously, I am relocatiing from Washington state, and it has been extremely difficult to find an apartment in Honolulu, especially from a distance! So excited to be working with you, thank you Kendall.

Customer Service is very poor. They never return phone calls. I called several times and left…read moremessages but never received a call back. I emailed Marcelino Soto to follow-up on changes I requested, but didn't receive any reply from him. When I finally got to talk to him, he transferred me to Brittain Abonga which is a very good thing. Marcelino Soto just sat on the documents I sent to him for a month. I finally got Brittain Abonga on the phone. After resending documents to her, she completed everything that needs to be done on the same day. She answered all the questions I had and kept me updated on the same day. Five Star to Brittain Abonga!!!!!

Poor customer service!! Nothing gets done. No notification of time of meetings so people can…read morearrange their schedule to attend meetings. There are many complaints from the home owners. The condition of the building shows neglect. Many areas need attention. The property requires more workers or another worker to help the current maintenance person. Someone who can do repairs that are much needed. Such as fixing the door to the men's bathroom so it will close. See photos, these are only a few.

Thank you to my sister for recommending this team because they were an absolute dream to work with…read more As a first time buyer I had no clue what I was getting myself into, and doing my own research/ talking with friends and family only made me more confused. But after taking with Sean and Raullen, I was able to take the first steps and felt like I was finally heading in the right direction. Their team was in contact with me basically everyday from the initial calls to viewing, step by step they explained everything, and anytime I had questions or needed recommendations they were always there to answer. They work with the purpose of supporting you, and communicate so well between each other and the other key people it takes to close on home, that within a month or 2 I was signing and handed my keys!! It's been about a year since then, and I'm so thankful to them for being there and basically holding my hand through the whole process. I'll be sure to contact them again when the time comes! Thank you Sean and Raullen!!

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

He can mix friendly with professional. Its amazing how he finds balance between the two…read more We were his tenants for a year and during that year, he made everything easy and comfortable for us. Im planning on starting my own rental portfolio and I definitely would Darren to be my manager too.

I've been with Darrens Team since the original owner interviewed him! Liz is a rock star addition…read more Together, they're gifts that keep on giving! & trust, we've been through it - they're straight forward & help you take care of the house you've made a home. My keiki that grew up in this house now live next door & I'll simply say this ... I'm at peace moving on. Consistent, considerate, helpful & sincerely appreciated & that's an understatement!

I want to extend a great big mahalo to the Covenant Specialist who is such a great HOA asset to…read moreHawaiiana who is willing to hear you out and be a helpful guide. Thank you Hawaiiana for your service and thank you JS Covenant Specialist for all of your hard work your dedication and commitment to serving our community is greatly appreciated. Mahalo plenty

If I could give this a 0 star rating I would but others should be aware and very cautious with this…read more"management" team. We've been trying to make changes to our property due to security and safety measures only to find out our property was in violation WITHOUT PROPER DOCUMENTATION OR NOTIFICATION! Took us 2 months to find out, and then another 2 weeks to find out what exactly those violations were, which are VERY common "violations" within the entire community. Board meetings are held to address issues and concerns but ONLY if they meet quorum so if you have any issues, be prepared to wait months on end for simple resolutions that their own manager can't answer. The lack of communication and the lack of urgency shows that this company does not care for those who are paying their fees. Avoid any property being "managed" by this team.

The Honolulu Management team got on our radar through a mutual family recommendation. We have used…read moretheir services to manage our property 4000+ miles away from our current residence. They are very professional, quick to respond to inquiries, and the best part, only contact you when it is necessary. We couldn't be any happier and more at ease leaving our property to be managed by this team! When we moved 4 years ago, we left our property in the hands of the Honolulu Management team. They are very understanding of our concerns of our property, but also respect our decisions when it comes to increasing or maintaining rent prices based on the market value. These discussions are always professional, keeping the renter, the team, and our financial needs as the core of our talks- Ensuring we are not over pricing but also being cognizant of Hawaii cost of living for our renters. We have had a total of 3 families rent our home in Hawaii since we moved to the mainland 4 years ago. For those who own, you know how stressful upkeep is on a monthly, semi-annual, and yearly basis. Renting your property adds to that stress, because as the landlord you are responsible for any fixes and damages that need to be done while your home is occupied. Of the 3 families that rented, all communication ran through the Honolulu Management team. Within the 4 years, we have had issues from repainting, patching, cleaning, A/C repair, water leaks, Appliance replacements, and the annual property checks. Through all these issues, the team handled all the logistics, communicating to us only the financing required and or approval of work orders. Let me tell you, that I'm more than glad having this team look out for my property while we are 4000+ miles and 4 time zones away! The cherry on top is that they use reputable vendors for work orders that need to be completed on property. It's great when invoices are transparent with a list and pictures to confirm issues. Their working relationship with these vendors also provides a quick response as needed, allowing our renters ease of mind when in need of a fix like plumbing or appliance repair. I firmly believe the price we pay to utilize their services to manage our property is money well spent on this team. If you are looking for a team to handle the management of your property, then look no further because they can do it all!

For those looking to sign a lease through them -They make you pay for pest control and a move out…read moreclean before your lease is up! Totals to about $450-500. If you do not provide them receipts, they take it out of your security deposit. $6/month to use their app to pay rent. The house was FILTHY when we moved in, we spent about a hundred hours working on it throughout the year and it still felt gross. They painted over roaches, rat poop, every light switch. There was a 1/2 in thick layer of grease and grime on the stove, the floors were caked in dirt. Then we spend all this time making the house liveable and we have to pay someone to do a move out clean on our own dime.

NUMBER ONE COMPLAINT! The move out information basically…read moresays in a thinly veiled way that if you do not use their "preferred cleaners" you won't get your security deposit back. These cleaners charge an absolutely insane rate, $500 quote site unseen. I have kept my apartment perfectly clean and own a carpet cleaner, there is barely anything for them to clean. But given the wording of the move out instructions, as well as the experience of other yelpers, I don't believe for a second that I would get my security deposit back if I cleaned it myself. They even strongly advise against using any other cleaning company. I also don't think that these cleaners necessarily do $500 worth of cleaning because when I moved in there were still remnants of the previous tenants that should have been cleaned up such as tape on the walls, balled up foil stuck in cracks etc. The way that this stuff is worded I can only assume that the cleaning company is either secretly owned by Oishi's or gives them a massive kickback. Absolutely despicable in my opinion, but what the hell can I even do. Decent experience actually living here though. They do fix things within an appropriate time frame if you can get a hold of them. The phone system is complicated where you have to enter an extension to actually talk to a human and I have no idea what extension I should use or who it is I need to talk to. They treat you pretty nice. Every year my rent is increased but only by $10 so no biggie. In the end its a fine company to go with, just be prepared to get swindled out of half of your security deposit.

Not many properties available for rent that are managed bt Oishi's. Mostly small apartments in busy…read moretown areas. Most of the listings state units come "as is", which means incredibly flawed, outdated, or in need of repair. Rental process is tedious and long, which is a testament to the kind of renters they're targeting. Beware!

I cannot say enough wonderful things about my realtor, Pam Maeda…read more From the very beginning, Pam truly believed in me and my dream of homeownership. She patiently answered my questions, walked me through the entire process, listened carefully and helped ease my worries every step of the way. She connected me with my loan officer and always knew who to pair me up with to make the process seamless. Pam consistently showed up and checked in on me, making sure I never felt alone or overwhelmed. She was there for my walk-through and on key-receiving day, which meant so much to me. Her insight and expertise on walk-through day helped me look for things that I would never have thought of or considered, which is helpful when purchasing a new home. If not for her, I would have overlooked defects or flaws that I didn't know to look for. Her guidance, reassurance and steady presence made what could have been a stressful experience feel manageable and even exciting. She was patient with me and never made me feel as though any question or concern or even emotion was silly. Pam is knowledgeable, responsive and genuinely cares about her clients. She doesn't just do her job, she supports you, advocates for you and sees the process through from start to finish. Thanks to Pam, my dream of homeownership became a reality, and I am forever grateful. If you're looking for a realtor who truly listens, believes in you and shows up for you every step of the way, Pam Maeda is the one. Thank you, Pam! You are awesome sauce!!

Excellent customer service, trustworthy professionals, always responsive...relevant data provided…read moreto help make the most difficult and significant decisions. Mahalo for the assistance you have provided to me over the years Ms. Fukumae!