TLDR: Service was so bad that it ruined the taste of the food. Might just do take out only from now on if we can recover from this huge mess.
1. Waitress disappeared.
2. Food took forever to come out.
3. Waiters never refilled my water but did come to refill the tea once.
4. Waiters never collected empty serving plates/bowls so there was no space to eat.
5. Small flies kept buzzing around our food.
6. Asked 2 different waiters for wasabi 3 times so it took maybe 15-20 minutes to finally get
7. Katsu from Katsudon was salty, soggy, and dripping wet
What the heck happened last night? I wanted to take my mom out for a nice dinner here for Mother's Day since she's been craving the food here for a couple weeks now, but I must say that I am worse than disappointed in the service we received.
I could see that the restaurant had a few tables with people, but most of it still looked pretty empty. We were seated right at the front, next to another party, where staff should have definitely been able to see us and not completely forget about us. I would like to note here that the 2 of the 4 visible staff members looked a bit frantic as they were bustling around the half empty restaurant for reasons unknown because almost all the people in the main room looked nearly done with their meals.
The meal started off alright. This young woman seated us and came back to take our order. The first thing to come out was the spicy tuna roll, but it didn't have any wasabi or ginger with it. There were no staff around to ask for it, so we just ate some of it as is. Other things slowly started coming out, but the dragon roll was still nowhere to be seen. We were worried that they forgot about it, so we managed to stop one of the waiters and ask. He (waiter 1) asked the waitress who took our order and then the sushi chef and informed us that he was getting more crab for it. That was the last time I saw our waitress. She disappeared without a word and no one came to tell us that we were getting a different server or anything. I actually think she is a good server, but the way she left us is a bit frustrating.
It was all downhill from there.
The many serving plates and bowls were slowly piling up on the side of the tiny table. We tried to place them near the edge so they could come collect them, but they just shoved them to the other side with the plate when another plate came. Needless to say, there was hardly enough room to eat. We started noticing tiny little flies buzzing around, which we just kept shooing away as we ate.
We asked waiter 2 for some wasabi and he said ok then rushed off to finish up something else. Some time later, we asked waiter 1 for wasabi when he dropped off my katsudon. We told him that we already asked waiter 2 but still hadn't gotten it. Instead of getting the wasabi himself, he instead confronted waiter 2 and waiter 2 said he would get it right away. Waiter 2 rushed off again. Most of the customers in this main area had already left except for us and 1 man in the corner by this time. When waiter 2 eventually returned some time later and started maybe cleaning up behind the bar instead of bringing us some wasabi, my mother understandably got a little angry. She loudly asked if we could see our server since we hadn't seen her at all in a while and he seemed confused but came closer. This time I asked him if there was a problem with getting the wasabi that we should know about. To that he rushed off to the kitchen and FINALLY got the wasabi.
Since the staff were so absentee, it should come as no surprise that we ran out of water and tea pretty quickly. Although someone did fill my mom's tea cup once, I never got more water.
When I ordered the katsudon, I asked the waitress if they still had it since it technically wasn't on the menu but I know i've seen it on the menu. She said it was usually a lunch special, but they could make it for me so I just ordered that. After waiting a long time for the katsudon, waiter 1 came out to ask me if sushi rice was okay since they had actually run out of normal rice. I said ok and he finally brought out this giant bowl of salty, soggy, and sopping wet excuse for a katsudon and a small bowl of sushi rice. I was really trying to look at the positive here because the flavor was pretty good even though it was salty. I just tried to tap off all that salty broth and ignore that mushy breading. The meat was fine inside after all. The rice was getting kind of gross near the bottom of the bowl since it had collected most of the salty broth, but I powered through because I don't like to waste food.
At the end of the meal, we were so over it all. My mom could not wait to leave the restaurant and practically ran out as soon as possible. While waiting for waiter 2 to come back with my card and receipt, waiter 1 came out to ask if I wanted more rice since the bowl he originally gave me was so small. What a ridiculous thing to ask when we're right about to leave. read more