I like their boba drinks, and have ordered in their shop before but their customer service needs to improve for all the employees. My father and I were really craving boba and when we went inside, we saw three employees working away... which is great; however, we were waiting for maybe about 5 minutes and not one greated us, or maybe tell us they woyld be right with us.... we weren't even acknowledged. Then I heard one of their employee's speak to possibly a friend of hers who walked inside the shop about 7 minutes after we were inside, and she began having a great conversation, laughing with him, etc. so I thought we'd get lucky and be acknowledged after he'd leave. We were waiting for another minute, and she got back to work making drinks. I looked at my father and he looked at me shocked about what was happening. I then said in a raised voice, so they could hear me over their loud blenders, "Hello, we are ready." I saw one worker, turn her head to our direction, and there was no acknowledgement and ignored us. I then began literally waiving my hands in the air, then arms to them and nothing. Then finally I raised my voice to say we were ready and one of them turned around to tell us, "We are busy, doing other drinks!" So my father and I looked at each other in disbelief and left the shop empty handed and quite disappointed. Instead, we went across the street to a local Pho restaurant in their busy place and ordered the boba we originally wanted. We loved them way more than Shiba Boba because we felt acknowledged and they helped us with our drinks. Maybe Shiba Boba is getting too popular and is forgetting what is keeping them employed. read more

Ordered drinks to go and got coffee earl Grey milk tea with boba and milk foam on top. Coffee and tea are both subtle about not too sweet. The milk foam isn't sweet at all actually tasted pretty salty to me, quite interesting but it overall drink was okay. Also got taro milk tea with boba and it was good perfect amount of sweetness. I'd definitely be back to try out their tea drinks. Place and nice and clean service was nice and quick. read more

Shiba Boba - Coffee earl Grey milk tea with boba and milk foam - Bubble Tea Near Me - Thornton, Colorado

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Our bobas were absolutely delicious!!! we would definitely recommend this place. The atmosphere is perfect, whether you're planning a date night or just looking for a casual spot to grab a sweet treat. The employees really stood out to us. They were attentive, very friendly, and made a great first impression by greeting us warmly and walking us through their products and flavors. The only downside was that our powdered sugar mochi donut was a bit dry and didn't seem very fresh. Other than that, everything else was amazing, and we had a great experience overall! Also came home with a lil prize with there fun mini arcade machinen read more

Shiba Boba - Piña colada boba & mango chamoy boba - Bubble Tea Near Me - Thornton, Colorado

First time going. Ordered the brown sugar milk tea. Wanted it 75% less sugar per usual everywhere I go. My son had the same drink with regular sweetness. I got my drink and it was super sweet, not only that there was no black milk tea in it. It was super creamy and sweet. I let the employee know the situation. The cashier confirmed they don't actually use any tea in it. I look around and noticed that they have a sign saying no refunds or exchanges after the fact. Even though the drink wasn't what I wanted. Any Boba business I go when you order a Brown sugar milk tea it's consistent. This place was false advertisement. I thought she was going to simply make another set of drinks and actually add black tea but she was getting ready to charge me for 2 more drinks. At that moment I asked for new drinks at no additional charge since their menu was misleading and she said it's her boss's policy has to charge me again. I left the drinks on the counter. It's okay I decided I can file a claim with my CC company and have them refund me. Needless to say I will never come back. Shiba boba has bad business practices and bad customer service. Go to Slip & Slurp down the street they are way better, less pricey and better service. Owner do BETTER!!! read more

A nice local spot with lots of variety in drink choices, Tea-hee boba is a great boba stop. Lots of seating for groups and snacks are available for purchase if you're staying to hang for a bit. They decorate for the holidays and have a cute Christmas tree in the seating area. The staff are always very efficient when I order here and I never find myself waiting long for my order. By the time I find a seat, my number ends up being called. Very speedy! My usual drink is the mango green tea with mango popping boba. It's sweet and refreshing if you're feeling thirsty. My other favorite is the milk tea oolong with regular boba, creamy and light if you like the taste of tea! Don't forget to enter your phone number for their rewards program! read more

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An afternoon boba tea is never a bad idea. Though we were traveling about, we happen to see this place and figured it'd be a good time. The place was absolutely immaculate, which is saying something as Thornton is a dirty, dirty city. Clean and pristine. The service was pretty quick as well, orders were almost done by the time the payment even went through. The flavor is also pretty solid, too. Sweet, tangy, all the things that please this little goblin. read more

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The place itself is in a good location with plenty of parking. However, the drinks were sadly not up to par. I ordered a brown sugar boba half sweet and after taking one sip, I was in sugar shock. All I could taste was sugar, no other flavors. I have never had such a sweet drink in my life. On top of that, I felt ripped off, they don't fill your cup all the way. See the picture of the drink. Not cool if I am paying over $5 for a milk tea. read more

Shiba Boba - They did not fill the cup, felt ripped off - Bubble Tea Near Me - Thornton, Colorado

Liked their drinks, they have a good oolong tea, overall this place is pretty quiet. Decent music and lots of seating. First time here, great customer service, second time I walked in and stood at the counter for about 7 mins, no one said "I'll be right with you" or even remotely acknowledged me walking in, so I wasn't sure if they were still open or closed. Still, had great drinks. read more

Love this place! I've gone twice already and each time my drink was perfection. I also always ask a million questions and the staff is always so patient and friendly with me. So far I've enjoyed the strawberry fruit greet tea and the lychee green tea. read more

Shiba Boba - Strawberry fruit green tea - Bubble Tea Near Me - Thornton, Colorado

This is a great spot for some good Boba. They've done a really good job with renovating the inside of this spot and making it fresh and new. Prices are good and the product is fresh and delicious. You're greeted when you walk in and the menu is simple and the workers are really friendly too. We got one mango smoothie with boba, and one caramel milk tea. Both were really tasty and fresh, even though we stopped by pretty late. It's a great place and you should check it out! read more

I went in and got a winter melon with fresh milk and coffee jelly. I've had winter melon AND coffee jelly before and it's my go to drink. But, here it tasted burnt and sour almost? It was DISGUSTING. I took one sip then threw it out. I've tried this place before and i've never been satisfied but this time was the worst. Total waste of money. They also didn't smile or welcome me in when i walked in and it was empty in there so no excuse? I will never be back. Don't waste your time going here and find any other boba shop. read more

Very yummy drinks. I had an oreo smoothie and my wife had the traditional black boba tea. Both were nicely crafted with good bobas. The interior is extremely nice and ultra modern. The staff were attentive and respectful which is great to see as most places are understaffed with miserable teens. Looking forward to going back. read more

Shiba Boba - Feature wall. - Bubble Tea Near Me - Thornton, Colorado

I always like the drinks from this place. I would definitely recommend if you are thirsty and craving some boba, it's just the music choices. The music choices are not very family friendly, when we went today it was very explicit for my children. Saying the n word and other explicit language. It was definitely an eye opener as this should be a family friendly place as children are in this shop often. But the boba is very good and we enjoy going very much. I recommend for more mature consumers if you choose to go here but if not, take your money and pick up a new boba place. read more

Tea is so good! Finally a boba spot that doesn't go crazy on sweetness! (I asked for less sweetener)I love the salted foam with green tea, and my son had the green milk tea with coconut jelly. All very delicious. read more

Shiba Boba - Decor is so cute! - Bubble Tea Near Me - Thornton, Colorado

Honestly I do not know what to order at a boba place but my daughter wanted to take her friends there for her birthday. They were super quick, lots of options and the drink I got was tasty. The girls all loved their respective choice also. Super clean, adorable. No complaints at all, loved it. read more

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Thornton finally has a boba place. The inside is nice and spacious if you want to enjoy boba with friends. Got the taro this time, always delicious and more on the sweeter side if you like that. Only downside is they do not have a ton of food options, just macaroons and what looked like cheesecake, but it won't stop me from coming back. read more

Shiba Boba - Taro Boba - Bubble Tea Near Me - Thornton, Colorado

The drink carriers do not work well. They are too weak to hold the drinks. Only have 1/2 the drinks in the bag by the time you get it home.

I got the chai milk tea with chewy boba and it was delicious. My brother got a strawberry tea thing with popping boba and said it was too sweet, but mine was great. The store itself was cute and the staff were nice. I would get my drink again. read more

Shiba Boba - A picture of a half-empty medium chai milk tea with boba - Bubble Tea Near Me - Thornton, Colorado

I got peach green tea with pomegranate pop. Sweet tea with a sour pop- Yummy! Friend got fruity strawberry green with dragonfruit pop. Unique, fresh flavor! read more

We are Thornton locals and love supporting businesses in our area. Came here on my birthday wanting to get a small treat at night. We walked in unaware of the exact time we walked in (9pm). But the lights were on and there was a line of people ordering so it looked open to us. We got in line and once it was our turn, Diego at the counter asked if our group of 3 was ordering together. We said we were together and in a passive aggressive and sarcastic tone he said "okay, I was just making sure I'm not rude and deny you service even though you did come in after we were closed." That was AWKWARD. The place didn't look closed and if it had we wouldn't have come in. He still served us but very visibly angry at us. We let it go since we were celebrating. Once our orders were ready, Diego proceeded to be rude to us. Let me be clear, we were the last order of the night, but he still refused to give us our order until we showed proof of purchase. We said our order number and he insisted on us showing our receipt. We asked why he was treating us with such hostility. If the place was closed, all he had to say was "sorry folks, we're closed." Why let us wait in line in the first place? Why not lock the door? We would have understood, walked away and happily walked over to Baskin Robins across the strip. When we asked when we could talk to the owner, he didn't want to give us an exact timeframe of when we could find him. Never coming back here. Extremely bitter ending to a special night. read more

Great boba experience! Nothing bad to say great location. And will definitely be back.

Super cute spot and great boba! The Vietnamese ice coffee is one of the best I've had.

FIRE boba tea. Tons of options for milk tea (and other tea as well). Super fast service, friendly faces, reasonable prices. I love it even more after learning it's not a chain. New favorite Boba spot for sure. read more

Great flavors, staff is friendly and the aesthetic is pleasing. They also offer other treats from cheesecakes, mochi, etc. Which is nice. The restaurant is always clean and allows for people to sit and enjoy their orders without having to leave. Free wifi is also a plus read more

My new go-to Boba spot! Nice, friendly, quick, and the shop is very cute. The drinks aren't too sweet and the boba has a perfect consistency! My favorite so far is the Taro Milk Tea. I'll definitely always be a customer here. Love it! read more

Really cute spot! We got 4 different drinks, but man were they sweet. Hoping there's a way to get less sweet versions in the future because it is a cute place. read more

Ordered the winter melon with chia seeds, and I really enjoyed it. Staff is friendly. Love trying new boba places, and I am so happy they had my favorite flavor. read more

Poor customer service. Website says to call to place a take out order but when you call they will refuse to let you place a take out order via the phone. Not sure what the big problem is... you can clearly call them. Website also connected me to some guys cell phone first. ... was really looking forward to trying this place. read more

Always super yummy and super nice, the store is very clean and i love the vibe. Ive only tried the black milk tea with boba , chai tea with boba, and chocolate slushie with strawberry popping boba and all of them were delicious! read more

Just went into here, hoping for a good afternoon sweet. Got my drink, paid 5 dollars for and couldn't fill it up all the way. Was upset. Share tea is a lot better. read more

The best Vietnamese coffee i have found since moving to Northglenn. Went there for the 1st time tonight, and will be going back. We also got a mango smoothie, Thai tea and green tea, no complaints. Absolutely delicious read more