Worst customer service. The tall African American fellow that "helped" me at the counter at 4pm on…read more3/23 was absolutely useless. Brought in a photo of the house paint I've bought here before and he goes, "oh, we don't have that anymore." I asked him if he knew where I could find it then or if he had anything close to it. He then proceeded to feed me the same line, "We don't have that anymore." No recommendation for a substitution, didn't ask if he could help me find an alternative, nothing. I guess you guys don't care about making money anymore so I'll take my business elsewhere.

I have been coming to this location multiple times because my work is close by. They were charging…read moreme $14 for a sample book which we should have been free. They told me that I need to go to my home store to get a free book. I called my home store and they told me that they should not have told me that and they should've given me the free chart book. This location is ridiculous and I refuse to give them any more business. Buyers beware they are unfair with loyal customers, and I've been a customer for over 10 years! I have given them so much business the passed few weeks. Not going to this location anymore.

Friendly, knowledge staff! Always helpful and give the best advice. Quality products in stock and…read morethey track down what I need if it isn't available. I have purchased from this location for many years and will continue to do so.

I had been putting off a couple of painting projects for a year now and finally decided to go…read morethrough with it. SOUTHERN PAINTING was recommended to be by a friend, and I couldn't have been happier with the outcome and entire process. Thomas, the owner, was thorough and patient with all my questions, explaining the paints from color to choice. The crew was professional and fast. I will recommend southern painting to anyone!

Avoid this Ace Hardware location. I brought in a screen for repair, and the first attempt was…read moreunsatisfactory and had to be remade. The replacement was also unsatisfactory. When I raised my concerns at pickup, they were dismissed rather than addressed. Everyone makes mistakes. What matters is whether a business stands behind its work. After two unsuccessful attempts and poor customer service, I lost confidence in this store and would not return.

Great hardware store, glad to have them here in Katy. So much nicer than going to Home Depot or…read moreLowe's because it is easy to get in and out of. Usually find what I am looking for but when I can't there is always the larger stores. I read some of the negative reviews (very few) some people have left on their website and I couldn't disagree with them more, this is a great store to shop in. I guess some people just can't be pleased!

Good convenient location. Part and product selections are similar to those from Home Depot. Their…read moreassociates are sometimes hard to find when you need help

I ordered some pavers to be delivered to my house and the driver sent me a text mentioning…read moresupporting him get a new vehicle. I did not respond and blocked his number. Later so found out with multiple calls to customer service and the manager of the Katy Freway location in Katy that my order was cancelled!

People are lazy at this location. They do everything possible to avoid helping. The one on i-10 is…read morefurther but the service is 100x better.

Managers never know who to hire at this place. Low enthusiasm and no thought what's so ever for the…read morepainters needing to get moving asap.

Looking for a standard sized pillow for my duvet set , I couldn't find one. The service was…read moreexceptional. I asked an employee stoking the shelves and it reminded me of the movie at Christmas time where gimbals and Macy's were competitors and one store referred the other store for a special toy. Well, the employee at Hobby lobby told me exactly what I needed and where I could buy it. I was so very grateful it is great customer service and I know their value is wonderful.

I could live at Hobby Lobby if I were given the chance! This location is usually pretty well…read morestocked and they are quick with their seasonal selection. They also have nice discounts in between seasons. Lots of decor and activities for kids!

Gorgeous pieces in the store and if you can't find something one day give it a few a days and come…read moreback for new selections. I love this place and I'm so glad I found them so I can decorate my new home!!!

The service and time lines are not accurate at all. They told me they were working on my furniture…read morebut stoped by just to check in and take a peek and the piece was not even in the store. Per text messages, they led me to believe it was in progress for drying time. I am very dissatisfied with their lack of respect for customer service and especially due to today's outburst from the son of the owners. Unprofessional and also very intimidating toward me. Shocked was I and the other customers who were there also. While I was leaving, one customer told me he was having the same issues. So if you think about having a piece painted or touched up by this store , please remember this post and don't trust them. It's been 3 weeks longer than expected, I spent 700.00 on an item that I can't trust this company to complete much less have an incredible piece of furniture I could brag about and send lots of business to them. I will never.

Awesome place to buy paint! I enjoy coming here. The product is so worth the price. Sherwin…read moreWilliams is good but these guys are way better.

Great customer service. I needed to match some paint from another store. The manager Djorn hooked…read moreme up quickly with the right paint as well as the rollers and brushes and tape. I told him I was just painting one room and asked how much paint I needed. He said try one gallon and if you need more call me and I'll have another gallon waiting. Sure enough I needed two and sure enough he had another gallon waiting when I walked in the door. This is why I will always buy my paint and supplies here as opposed to the big box stores. Better product and WAY better service.