Good convenient location. Part and product selections are similar to those from Home Depot. Their associates are sometimes hard to find when you need help read more

Lowe's Home Improvement - Hardware Stores Near Me - Houston, Texas

I ordered some pavers to be delivered to my house and the driver sent me a text mentioning supporting him get a new vehicle. I did not respond and blocked his number. Later so found out with multiple calls to customer service and the manager of the Katy Freway location in Katy that my order was cancelled! read more

What a horrible experience. Wanted help with an electric oven... Asian guy nakishima or something like that was so lazy... all he did was hold down the floor while the other teammates came out and answered my questions. Seriously who hires these people. He is LAZY!! The only person that helped me was the older guy in the door and window department. Even assisted me with different parts that I may need for. Project. Service just isn't what it used to to be anymore... the one that really bit the dusk.... Was chunky girl!! At the checkout!!! She wanted me to take my cart outside. Why don't You take the cart outside!!! Do something!!! Move!!! Unbelievable! read more

Nicest garden staff EVER; this new crew (from the veteran at the garden self/checkout, to Luis on the forklift) are superb. Always better than the orange depot, but I only shop the garden center. read more

Poor attention. 15 minutes waiting on cutting wire area and no body comes ..............................................

I would give zero stars if that was possible. I ordered a dishwasher to be delivered, installed, and the old one hauled away. The delivery guy was not an installer and could not even haul away the old one until it was disconnected. So he left it in the box in the middle of the kitchen. I would have to communicate with their AI assistant to schedule the install. No. So, I cancelled the order and requested they pick it up. They scheduled the pick up address for the billing address, not the delivery address (it was delivered to a rental property.) It did finally get picked up, but only after multiple calls and entirely too much time. I will NEVER use them again. As they say, Lowe's blows. read more

If I can do NEGATIVE 5 starts I would Worst Experience Ever -- Avoid Lowe's for Appliances and delivery services! Ordered a GE washer + pedestal on July 4. Delivered July 27. Pedestal was missing parts -- Lowe's sent 4 different dispatchers, each time with new issues. After weeks of delays, the washer was finally installed, and leaked water immediately due to a damaged agitator. Now Lowe's says I'm outside the return window, and will only offer a refund -- no replacement. To repurchase, I'd have to pay full price because the sale is over. Support is a nightmare. I was hung up on by two supervisors (Terry & Alejandro), and put on hold for over 30 mins each time. Every rep reads from a script, and no one is empowered to help. I've had 5 dispatch visits, no working washer, and nothing but frustration. Save yourself the stress -- buy direct from the brand. Lowe's is not worth the hassle. read more

I purchased a commode with installation on a Sunday and I called and they scheduled me a Saturday morning appointment which I begged for and it everything looked great for Saturday at 10:30. Woke up Saturday with their contract person on Angi list and he changed my appointment to Monday. Doesn't work. Jacob the installer doesn't answer the phone you can't contact customer support or installation department. DO NOT PURCHASE INSTALLATION FROM LOWES. A TOTAL NIGHTMARE. THEY USE ANGI LIST AND IT IS SUCH A JOKE. FOR WHAT YOU PAY YOU DESERVE BETTER. read more

Horrible customer service, no one will take a call at the store, they just hang up on you.

Customer service, professional, items ALL POOR! Ordered items online...get to store items not available...the clerk working the lights dept. was sitting on his ass not doing anything! Had to ask him to look for our lights we ordered ONLINE! Then waited an hour just not receive them...Home Depot from now on!! read more

The order was screwed up from the begining. No one could fix my problem. I would not recommend them to do any flooring order.

I'm torn. The cinco ranch Lowe's pick up order I made was a horrible and exceptionally dumb experience. However, right along i10 and fry, I have had nothing but prompt experiences, not to mention effort from the staff on trying to help me with my needs. They were helpful with helping find, mix, give advice and search for paint and they were actually nice and looking out my my best interest- inquiring in the type of project I was doing and what my concerns/wants were. The selling point for me going to Lowe's MORE THAN HOME DEPOT (especially the on on fry and i10) was their effort in assisting me with my returns that were difficult bc I lost my receipt. They took the time to search for my purchase to give me a proper credit back- this is big! There was a line, they called someone in to help me, and they were patient! read more

Whatever you do, do not buy a refrigerator from this store! We tried to buy a Fridgidare on September 4 2017. We were then told that this is not in stock but it would deliver in 5 days. Two weeks later it was delivered but looked like it had a fight with a forklift. We called the store and they put a replacement on order. 5 weeks later this is delivered but it didn't fully work. The delivery truck already loaded the dented model and refused to replace the just dented fridge with the one that just didn't work. To make matters worse, they drove off with a freezer full of food. I drove to the store the next day and asked for help. They let me select a new fridge from their inventory but only laughed when I asked to be covered for the lost food. Later that day a new Samsung is delivered to my home. The side is dented and covered in rust. read more

Lowe's Home Improvement - Hardware Stores Near Me - Houston, Texas

I bought a window AC at this location for 700 dollars and needed help loading it. I ask the worthless cashier to page someone to help me. I waited 25 minutes. He told me to go to customer service on the other side of the building to ask one of the ladies to help me load it. No one ever came and I had to ask a customer to help me load it. I'm unsure if this thing even works because I hurt my back loading it and can't install it. No wonder Home Depot stock trades higher. read more

The customer service there has always been very good. Everyone is helpful even when you bother them while they are working on something. lol. Smiles and everything. read more

Great store always has everything I need in stock. When I have had struggles finding certain items I have spoke with the manager Reggie on several occasions and he is unbelievable at making sure that I get what I need and I am accommodated. Last time I was in the store I was having a hard time finding the right size mirror for the project I was working on and he personally took me over to the mirror aisle and gave me some good ideas and I found something better than what I was even thinking of thanks to his suggestion read more

Lowe's Home Improvement - I was a pleasure to visit this Lowe's location - Hardware Stores Near Me - Houston, Texas

I could not get anyone to cut Levlor blinds. I bought them lateyesterday but no was available. Brought them back today but returned no one was available to cut them to size for me. I am going to try the Lowe's in copperfield read more

I'm sad that they have bad reviews for this location. I've been there many times and never had I been disappointed. All the employees are friendly and very helpful! I was just there yesterday to copy my keys and Tim was so sweet and started a conversation. He made the wait very short and entertaining! Great job, Tim!!! read more

If I could give this location 0 stars I would! Customer service? What customer service, they absolutely lack servitude and interest in the customer. I'm a USAF veteran and the lack of empathy and concern I received from the employee at the front was a absurd. I still ended up buying about 200$ worth of hand tools but I'm very unpleased. Do yourself a favor and don't shop here. read more

Horrible customer service. Called the store and they put me on hold for 35 min. As soon as someone took the call they hung up on me. Called again. Same thing. read more

Seems that people either love this location or hate it after reading the reviews most of the complaints have been with online pickup we decided to go in I found everything that we needed on our own there were several people available to help us check out with quick and easy read more

I wish there were 0 stars!! I came to get a microwave and the man in the appliance section was HORRIBLE! He did not want to assist me, he was sitting down doing the BARE MINIMUM. This man didn't even have the decency to help push the microwave to the front of the store. After calling for assistance 3 TIMES to help load the microwave, NO ONE CAME. I was stuck trying to put a super heavy microwave in the back of my vehicle. This is THE WORST LOWES! Do not waste your time! They do not care about their customers! read more

To bad there is no zero stars. No help regarding product location, questions about what to use for a project. Waited 40 minutes to be told the item was not in stock even when the app shows 5 in the store. Do yourself a favor, go to McCoys or Home Depot. read more

Lowe's Home Improvement - Best thing about the store is the sign, everything beyond that????? Not so much - Hardware Stores Near Me - Houston, Texas

I ordered curbside to avoid having to enter the store. Received an email stating my curbside was ready. When I arrived at the store, parked in front of a pickup sign and called the number. After being hung up on twice, I was rudely told there was no curbside today. I then had to go inside the store, where the customer service rep said my order was not there, had to go find it. She was very rude and seemed put out over it. I will not be using this Lowe's again. read more

I've spent thousands here on miscellaneous items over the last 3 weeks, under protest. I would rather set my money on fire out on Katy Freeway than spend any more money here. The problem with this Lowe's, like every other Lowe's, is it's nearly impossible to find someone to help you find items that the website says is in stock or to get items from the storage up on the top shelves. The associates will even tell you that while the system says it's in stock it's anyone's guess as to whether that's factual. I'm a professional contractor. I have a Lowe's card. I don't think the staffing at the pro counter or the the pro checkout could be any worse at Lowe's in general. During the day, I'm on the job and the reason I've gone into that store is to get something to finish a job. I do not want to spend an hour standing around waiting 30 to 40 minutes for someone to help me or 30 minutes on line checking out. Time's a wasting people! Obviously if you're on the Lowe's clock wasting time is not a concern. I think my chief complaint with this store is how rude the employees are. They literally do not want to help you. The customer service rep, Ryan, is really unfit to be in any type of leadership role; I asked for help in one of the departments to get an item loaded, and Ryan could easily have grabbed the item and put it on my cart, since he and the item was right there, but instead he stopped another employee and told them to go to the break room and get someone to come out and get it. 40 minutes later I'm still waiting. Finally a male customer put it on the cart for me. A second encounter with Ryan at customer service over something else told me he's pretty much going to pass his work down to others while he does as little possible. I think the final straw was when I had to wait - again - to get mulch loaded. I even called back in to the garden centre and finally customer service to get some help. Nada. Zip. Zilch. After about 30 minutes, I started loading the bags myself. As I was loading one of the last bags, this old guy shows up and asks what I'm doing. Houston is hot. The humidity is ridiculous. I do not want to be slinging mulch when it's 100' in the shade any more than anyone else. I say I bought mulch and I've been waiting now 45 minutes for someone to come help me load these bags, but since I need to get back to the job as I have workers waiting on me I decided to start loading it ... and he asks to see my receipt. Doesn't say he's sorry to keep me waiting, sorry no one came, just wants to see my receipt and counts the number of bags I've loaded. I'm dressed nicely, and my company name is clearly prominent on my vehicles ... hardly unlikely I'd drive off with stolen mulch. BTW, he didn't mark the ticket that I'd picked up the mulch, so what was the point? Thanks for zero help again Lowe's. read more

I've called all for a order placed 10 hrs ago and no response. No answer on the phone or 1-800 number. I'm going back to shop at Home Depot they get it right read more

Very disappointed in the customer service. The only employees I found were working the paint and flooring departments. I needed assistance and the person in flooring was not helpful and the employee in paint was busy. Luckily I solved my own issue, but what if i hadn't? I've had better service at their competitor, so I'll keep going to them. read more

We were in need of ordering two new doors. We waited for 15 minutes at the window and door department, and no one ever came. My husband then went to ask customer service to call someone for help, and they said they'd send someone. Twenty minutes later, NO ONE ever showed up. I know you are short staffed, but I will not be coming back. Home Depot will be our next stop. read more

There's definitely an agenda to price items incorrectly in there garden section. This is the third times they got charged double than what was the price listed and when it was brought up to our cashier..all she can said to help is just deal with it at customer service-take no responsibility to remove the wrong price tag or even simple apologize. We will not visit another Lowe ever again. read more

This is the worst store I have ever dealt with. I recently purchased a electric range and after 1 week it bubbled under the glass top after 2 uses. It took 14 phone calls and 3 hours and 31 minutes of hold time to talk to the manager. The employs just pickup the phone and hang up.The stove was delivered and setup by Lowes. i was asked if I was going to bring it back. They delivered a defective stove and wanted me to bring it back. All of my business will go to Home Depot as they have much better service. Don't waste your time at this store. My family has spent thousands of dollars at Lowes every year. Not anymore. read more

Lowe's is usually my go to place but this time they didn't have what I needed to the price I wanted to pay. After purchasing my grill I was shopping for a cover and Lowe's prices were out of my price range for this particular item. But all was not lost as I also need a gauge to register how much propane was left in the tank and I found one her and saved almost 30% from where I purchased my grill from. After returning home an installing the gauge it works as advertised. It prevents you from firing up your grill to go to work on some meat and finding out that you ran out of propane before you could finish. This was long overdue and at a great price! read more

This was the worst Lowe's I've ever been too. The lady that was in the front for customer service was so rude and unhelpful, I've never had an experience like this, I was so shock with the way she handled it. I just grab my son and left, and mind you.. it was just a simple question of where do I get a tag for the patio set. Unbelievable, I will never shop here again. read more

Katy Freeway Fry Road No curbside No one answering phones No social distancing No gloves worn by any employees No masks worn by most employees No line monitors No one monitoring the number of people being let in the store Your plans on your website mean nothing if you don't enforce them. Lowes execs take notice--your failing!!! read more

I really do not like to write a bad review any more, but Lowe's has the worst customer service anywhere in Houston. I bought an online item and no one knows anything about it and they have to pull it off of a high place. I have been here for over 30 minutes. I offer to buy an other one and deal with the online purchase later but I couldn't do that. Not here. I guess if it's in the store eye level buy it if not stay away from Lowe's I have to admit after I was waiting there Super woman showed up (Yolanda ) took charge and I was out of the store with on 8 minutes, Thank you Yolanda! read more

Horrible experience. I bought a refrigerator and when delivered it was broken, called and said they would send a replacement. Ordered a washer and dryer and the washer gets delivered but the dryer was set up for pick up in the store due to a "glitch" so I went to the store, they canceled the order and set again for delivery. The guys show up and get the dryer up the stairs after scraping my walls all up then tell me they can't bring the refrigerator up because it's a 4 man job. Well the first time it was 2 guys so why different now? So I call and say I want a different refrigerator because the one I got was smaller than I thought. Pay for a new one, but when the guys show up it was with the first one I got not the replacement. But they had 5 guys so I said fine. They also scraped my wall more and guess what still only 2 moved it up the stairs while the others stood and watched. Still waiting on a refund for the refrigerator I never received and someone to fix my walls. Never again! read more

Tevin in the paint department is so sweet and great helping us pick out our deck paint. He helped us get the best prices sealant and matched it perfectly!! Thanks Tevin!! read more

Lowe's Home Improvement - Hardware Stores Near Me - Houston, Texas

Where do I even begin? We ordered a garage cabinet system with the work bench, scheduled to have it delivered to our home and only 4 of the 5 items came in. No biggie, we called, and called, and called, and called, and called, and called only to be told that it was never ordered and we needed to order it online. We do just that. It'll be here in a few weeks.. no biggie. Take a Saturday in this hot a$$ heat and build the entire system. Literally every single item was dented, scratched and damaged. Every item!! How's that even possible? Lastly, as I was putting the last cabinet together, the whole door handle that was riveted on fell off. Must have been made in china. So we call to get it replaced. We asked for delivery since we already paid the outrageous delivery fee and they stated someone would call us to schedule. Well, no one called but we just got a call saying our stuff will be delivered tomorrow.. we call the number they left us and the system hangs up on you half way through. Finally got through to a person after 5 try's and guess what... the system hangs up and no one calls back. Absolutely pathetic. Big businesses can't blame the customers when the service sucks. And trust, Lowe's customer service sucks read more

The store is clean and they have a good selection of items, however, I was completely ignored by employees for about 30 minutes at the customer service counter. I was in line and the cashier randomly disappeared without telling anyone that he wouldn't be back and we would need to go to a different line. Complete waste of my time. Also, there was an extremely long line of people and there were employees standing around doing nothing. Once you get actually noticed, the employees are nice, but I would rather drive to another Lowe's even if it's farther away. read more

Ordered online , I've been calling and calling and NO ONE answers the phone!!! It's so frustrating, online order pickup shouldn't take this long. I ordered online to avoid going into the store but how are they going to have order pickup " we'll bring it to your car if they don't ANSWER THE PHONE?!?!?!? Update after calling every dept (called their phone line 25 times just trying to hear a person on the other end) the appliance dept DID pick up. Apparently (although this should be voiced on their website) they're swamped with people and online orders. They are fulfilling the orders at night after the store closes. So it should read "NEXT DAY" pickup, also I suggest NOT using this locations drive up & call the store for an associate to bring your order out because NO ONE answers the customer service desk phone. At one point in my attempts to call the phone rang three times and I was kicked to the main menu, again (calling the customer service desk) so, someone just transferred the call to the main menu to avoid answering my simple question that would have taken a whole minute. Proper etiquette regardless of how busy you are is answering the phone within TWO RINGS, if you're busy ask the customer if you may place them on a brief hold and come back when you can answer. It's a lot more respectful and you'll have a LOT less ANGRY people when you do answer the phone after calling multiple times with no one answering. read more

Lowe's Home Improvement - Called MULTIPLE TIMES! They don't answer the phone... canceling my order and shopping else where - Hardware Stores Near Me - Houston, Texas

Lowe's does not provide service after the sale. They will sell you a defective product and after 30 days do not provide any service other than give you the manufacturer's telephone number. Beware! We bought a $900 Newair wine cooler and within 5 months it breaks. Beware! If Lowe's was truly interested in my business and honored their claims of service after the sale, they would handle the repairs through the manufacturer directly and/or replace and deal with the manufacturer, instead their model is to sell defective products and then hide after 30 days. Supervisor Michael did little to help, merely verified Lowe's policy of selling defective products and bearing zero responsibility after 30 days. read more