The staff recommended their most expensive primer for cabinets that did not work at all. The stain…read morekept coming out even after the cabinets were thoroughly sanded. They should have recommended a stain blocker primer and recommended a different type that was much more expensive. When we tried to return it after using just a small amount to test it out, they said that their "store policy" was that they could not return anything that had been already used (even though it was their fault for recommending the wrong product). Paid over $50 for a primer that was basically useless for our application, but I guess I could use it next time I want to paint over tile, which will be never.

From the owner: Authorized Dealer for Benjamin Moore Paints and Sikkens Stains. In store color consulting and…read moreexpert color matching.

This is probably my third store that I have went into from Sherwin-Williams. It ended being my…read morefavorite almost immediately. First, parking is plentiful. You will no doubt get a parking space and likely away from other people. It isn't packed at all. It is in a smaller town of Damascus, which adds to the fact that there is so much parking available. Next, the store is fairly clean. It was relatively well stocked and I was able to walk around and find things quickly. They had COVID precautions everywhere. The guards at the register, everyone with face masks, and stickers for social distancing. My one criticism is that the color wall is rather small here and with the 6 feet social distancing, it was hard to actually see the wall when someone was just chilling on the side checking their phone while waiting for others. Oh well, life isn't perfect. The staff was very knowledgeable about the products compared to the other stores that I have been to. I felt like my questions were answered well. I only had minor questions about drywall and paint adhesion, but the person in front of my had more complex questions regarding paint for a door. It was a Sunday so the staff was alone, but he worked hard to get to everyone quickly - even jogging from the register to the paint mixing station. Really hustled to get to people as quickly as they can. Between Sherwin-Williams and other paint brands, I think it really depends on the color and shading of the product that you want. If the walls are prepped well and the selection of product matches your project, then it will look great. Not all the products are great and the better ones tend to cost more. But, in my case, I was able to finish my product without any issues - well I needed a ladder for the stairwell and that took another trip, but that is another story for another day.

The district manager reached out to me after reading my review. He apologized and helped me decide…read moreon the products I should use and ultimately he made it right. I haven't gotten the paint on the walls yet, but I'm looking forward to it. Thank you!

If a customer has a paint chip from say Behr you can take the hex of that color and find the match…read moreof the sherwin Williams color. It was easy for me to figure out because I was persistent in my own. I suggest if you all figure it out that it could be a good trick to not lose business possibly. I was shaking my head at the store. Should be an easy lookup right there. I did use the SW app once I had the hex to help. Yes your policy is you don't match colors as a guarantee. But really this works and I do know it's not a guarantee. It is just maybe a helpful trick you're missing. Instead of asking me to visually compare a hundred paint chips on the wall for 30 minutes.

Don't expect any help here. I've been in the store for 30…read moreminutes and no one has so much as acknowledged me or asked if I needed help. Once I finally got someone's attention, they just walked away and sent someone else because they didn't know the answer.

I've been to the Wheaton and Gaithersburg locations. At both the employees were super friendly and…read morehelpful. Excellent selection of paints. More expensive than Home Depot but a much better experience. Would definitely recommend.

Go-to retail shop for all things creative and DIY. Especially if you are one to look for…read moreinspiration in-person rather than on Pinterest, you should wander here to find your next project. Kensington has a street dedicated to antique retailers, consignors and upcyclists which goes by "Kensington Antique Row." More information can be viewed at: kensingtonantiquerow.com.

Lovely things, excellent work -- all done with soul. And the best people to engage with, so kind,…read moreso pleasant, so interesting. Janna understood my style instantly, and identified the best pieces for me after the desk I was originally interested in was taken. Finishing this desk was a battle royale due to the veneer that they did not realize was originally there, but they did it! And Scott personally tapped in every one of these tacks around the chair. These people do not quit. Janna also walked me through some detailing of a vintage piece that has been in my family since forever and distressing of a picture frame -- as in, countless messages back-and-forth until I felt completely comfortable. And it came out with fabulous results. On top of the top-notch work, it's wonderful to support a small business. I have loved every moment that I have been in touch with Janna and Scott, and look forward to more with these people I now consider friends. Do yourself a favor and check out Joyful Heart Reclaimed!

Went in there to get white paint for deck railings. When they came back and rang it up it was 120…read morebucks. I was in shock. I asked for the cheapest paint they had and it was still 70 bucks. He said that the "cheaper" version might have to be applied twice. He was correct. You can get better paint for 40 bucks at Home Depot; I went here because it's local and quick, but the paint was very overpriced for what you get.

I had a very nice experience with this store recently. I was in search of wallpaper, and Saul, the…read moreStore Manager, was very helpful in lending me books with samples to look at. My husband and I picked one and ordered it, only to find out that another print we had found online from another store that we really loved was now in stock. Saul and his colleague were nothing but gracious in assisting me to return the wallpaper we ordered from the store, and I only had to pay the cost of the return shipping (a much better policy than most wallpaper purchased online.) While we didn't end up getting wallpaper from them this time, we will definitely be back for any of our future painting or wallpapering needs. They were so pleasant and helpful!

Excellent customer service! I've been coming to the store for years and everyone is always so…read morefriendly and knowledgeable. Great quality paint as well!

I am so glad that I was able to make it to this store today and not later, because I just learned…read moreabout an 11% price increase for their paint that will take effect in just a few weeks. My friend and camein here today because I had recently purchased a home in the are and the kitchen cabinets absolutely needed to be painted. I knew that Benjamin Moore paints are of superior quality, so this store was the first place that came to mind. The friendly employee was able to give me some guidance in terms of the types of materials that I would need for the job. In addition to the paint. I purchased some masking tape, plastic sheathing, a lambskin roller cover, and a new upgraded paint brush. In terms of the paint type, he recommended the Benjamin Moore Advance paint for the cabinets. He told me that most customers preferred the satin type of finish for cabinets, and the great part was that the paint could be tinted to the specific grey color that I like. Now that I have the paint and supplies that are needed, the fun part begins!

Very friendly and attentive costumer service. The store is nicely organized and clean. Their paint…read moresales are awesome, so keep an eye out. I highly recommend their Harmony base. It has no VOC and very nice to work with.

By no means am I an expert in paints. I've done my due diligence and asked many contractors on…read moretheir opinions on the best brands of paint and 2 brands consistently came up. The first is Sherwin-Williams and the second is Benjamin Moore. While I entertained Home Depot and Lowe's as sources to get home renovation material, I absolutely decided against going that direction after I found out that many products they sell are "builder-grade quality". While that may sound like a fancy term, it is not. Home Depot and Lowe's gets lower quality products in many different categories (e.g., wooden floors, tiles, etc.). I've gotten a very good lesson from a trusted contractor who carefully explained and showed me the differences between the quality of such products sold at Home Depot and Lowe's so I was dead-set on going to Sherwin-Williams to purchase the best paint I could buy. I've been extremely impressed with Sherwin Williams corporate and the staff in store (Clayton and his manager). As you may guess, a wall full of 300+ paint color options makes it extremely difficult for a consumer to choose the right paint in 1 visit. Clayton and his manager guided us through with options and recommendations, which include showing us their mobile app to see the paint color in full decorated settings on the Sherwin Williams website. Clayton guided us through several options (and with a lot of patience) and in the end I was not able to decide what color I wanted. Surprisingly enough, you don't have to commit to a color during your purchase of the paint. You buy a base white paint which then gets tinted. Thanks to Clayton, I was able to take advantage of their 30% sale (last day of the year and it's biannual). I'm really thankful to him for this recommendation. Overall, I've been extremely satisfied at the level of knowledge and customer service at Sherwin Williams. I highly recommend going directly to this store instead of Home Depot/Lowe's. The amount of knowledge (especially if you are experienced) and attention you get is totally worth the visit.