First time here and the people are SO NICE. Fast and accommodating. Awesome place! Would definitely…read morerecommend!! !

Ben Moore Has the best paint, but Paint Depot has the best customer service and color matching in…read moreCharlotte. Paul K.

Super Knowledgeable. Great Products. For the review below mine you can't expect to buy new paint…read moreweeks later and go around and do touch ups without it flashing. No 2 gallons are ever identical. you have to box them together. If you open up a new gallon and start spot painting this will happen with all paint. The Painter should have advised against this and or at least set expectations.

The store mixed my touch up paint color wrong (original paint bought through them weeks prior) and…read moreI had to eat $1000 labor cost for the sub contractor (painter) to correct. Their only offer was to give the contractor a credit for the cost for future paint but that's doesn't help the homeowner (me) who had to pay for labor to the sub. It doesn't help the delays caused to other trades and the cost of recovering the brand new carpet to protect it from a whole room paint job. It should not be the contractors job to reimburse me and wait for his money in the wash of future materials. This is poor business. They should stand by their product. They should reimburse of the cost with cash or a check. I called to speak to Matt but was left on hold. I've been in business myself over 20 years and sometimes you have to eat your mistakes. I'd love to hear from Eastway to make this right.

So far this store have all the paint I need. People who works here are very nice. They know…read moreeverything about paint and the products they sell.

Came here to get some paint chips. We walked in and were immediately greeted. I was surprised at…read morehow friendly the guy working there was. He was super helpful too. I've been to other SW stores before and had awful service. This one will definitely be my go to store.

I recently had to buy an unknown amount of stain for my deck after my general contractor messed-up…read moreand did a horrible job. So I told the guys what the issue was, and explained what mistakes were made by the GC and how to fix it and do it right. I made several trips back-and-forth as I needed more stain (not knowing how much would be absorbed). Each and every time, the guys were professional, knowledgeable and helpful.

Staff was rude. I did go in on Christmas Eve day, but if they didn't want to work that day, they…read moreshould be closed. I'm quite a cheery person, but their snarky attitude was just too much. Management needs to be aware and either close the day before Christmas if that's what their attitude was about or talk to their staff about customer service. Other Sherwin-Williams stores have not had this level of customer service. The one good thing I can say about my interaction is that the employee who rang me up actually looked up the Contractor's name for a discount on the paint without me asking.

The customer service at this location is excellent! Being a first time painter I had no idea where…read moreto start. Ann was beyond helpful with providing so much information. Highly recommend coming here!

Had a great experience with Magnolia, particularly the design consultant Lisa. She helped me choose…read morethe right colors for my place and was very knowledgable about how those colors would vary depending on sun exposure. She followed up all during the process.

Went to this store for a very small paint sample to touch up a bathroom wall because it was…read moreoriginal Sherwin Williams paint. One person ahead of me with a clerk on what turned into a long call verifying their purchase. Another clerk finally emerged from the back then a manager verified for him that he could make the sample from my paint numbers and paint sample (I came prepared) for $10-11 (as Lowe's will do). I reitterated throughout the conversation that I only needed the sample but he formulated a pint and charged me $35. He INSISTED that I needed that and not the sample that I requested and I reiterated many times. I started to just walk out and go to Lowe's but after investing about 25 minutes in this process with my wife waiting in the car I paid the $35 for a pint of paint that I didn't need that will just sit in my garage.

Online it says they are open til 6 and it's 12:50 and she told me she's closing and only open til…read more2pm. I live an hour and a half away and am not waiting but understand why the reviews are so bad

I think my Google review is actually better…read more If I could leave a BIG FAT ZERO rating, I would. Not only has Sherwin-Williams quality gone down substantially over the years... but the customer service truly sucks! I've been in the remodeling business for over 15 years, my painters have notoriously used Promar 400, without any issues. So when I ordered that specific type of paint for my clients how would I have assumed there will be any issues?, I was shocked to see how watery and terrible it was!! 9 gallons later bought and paid for--I took it to my clients and imagine 4 coats later it took to get any of the color to even adhere to the white walls, they were attempting to paint!! The clients finally gave up and called the manager, Steve, who said bring in the paint and we will give you a refund. Since these are my clients, I drove 43 minutes back to your "friendly" neighborhood Sherwin Williams store on Cherry Road in Rock Hill...and brought in only 8 gallons for what was promised to be a Full Refund for my clients. Instead, I was told by Mr: PonyTail/Beard Man... "Sorry about your luck, you purchased the crappiest paint we have, so it is what it is." There was NO offer to exchange this "crappy" product nor even to meet me halfway towards a refund after I spent close to $400 on it! The Ponytail guy who was once nice enough to carry the paint to my car the day I spent $400 on those "crappy" products couldn't have been more of a jerk as I carried 8 paint gallons back to my car once again, Steve, his manager, refused to take any of the items back!! Truly, the customer service here-um...what customer service...absolutely sucks not to mention their products! What these morons don't get, is that customer service moment WAS NOT about THE ONE TRANSACTION! That moment was about the fact that these guys, one, wouldn't stand behind their products they sell, and two, didn't take the time to educate the consumer-that would be me- about what type of paint grade I should buy for my clients and why! How did I know the formula was now a watered down garbage-like paint labeled as Promar 400 or as the employee stated the "crappiest" grade of paint we sell!??? Because I am a business owner; I understand everything that is relative to my future business prospering is about relationship building and educating my consumer NOT about saving a few bucks. Perhaps Sherwin-Williams should get a clue and start offering a dose of customer service 101 because they are definitely deficient and are missing that! Are they not aware there's something called competition out there where we the consumers can choose to go other places and actually buy our paint somewhere else? Welcome to America!

We've been buying paint at this store since we moved here 15 years ago. Up until today, the service…read morehas been exemplary. Today I bought an empty can of their paint to get another matching gall. First, I had to wait on the clerk to finish her phone call. Apparently, she was the only one there. Then, the first words out of her mouth were, "we don't sell that anymore". I said ok, what do you have that's equivalent? Then she tells me, "I don't even know what it is" as she's looking at the can with a clearly visible label. Then, to top it off,after telling her it was interior gloss, she told me they didn't have any. I was more upset about her "I don't care" attitude than them being out of interior gloss Went to Lowe's and got a color matched gallon of Sherwin Williams interior gloss. Next time I'll just start there.

I visited the store on a Friday after the holidays and had mentioned i was surprised they were…read moreopen. There have been other times the store closes unexpectedly earlier than normal hours. The associate said to me " I dont know what you are talking about". She asked me abruptly what it was I needed. I ordered my paint and asked for the opener and was told they did not have any and to use a screwdriver. I did not care for the treatment I received as a customer and will not return. Obviously she did not want to be there. I did not get her name and will not return to this store for any future paint needs.

The place to go for everything you need to make your home you! Kristina is wonderful - super…read morepatient and spent hours with us consulting the colors with our furniture, lighting and personalities!!

Once again, S-W comes through and delivers on service and quality…read more IF you go to H Depot or Low's you'll be disappointed if you're trying to match paint. It's just not something they are equipped to do. That's why you want to go to S-W! Yes, they are busy, so ask yourself why. It's because they are the 'go to' store for the DIY tribe, the Contractors and folks who need education on doing paint the right way. My third time using this location and once again the deliver. I knew my paint detail from previous orders. I called right when they opened at 7a and they were already busy on a Tuesday morning. Tristan took my info and asked for a 1/2 hour. When I rolled in 1/2 hour later, there was a line of course but he had the paint ready and I was in and out in minutes. They also have a Paint Points program you can use on-line which offers great discounts and access to resources anyone painting will value. DON'T go in there in a hurry and expect to get immediate service. Have your FACTS ready, your samples in hand for matching and pack your patience. Otherwise you'll be like all these other reviewers who expect it to be like a fast food drive thru cause it ain't that. YES, they STILL honor the 15% off for Vets!

Terrible service. Tattoo girl had a lot of attitude. She is supposed to know about paint…read moreinstead of being rude

They have some nice stuff for gifts but a little on the expensive side. Nice layout of the storeread more

Pikes' is a fun and beautiful place to come and peruse on a weekend and that's exactly what a group…read moreof friends and myself did. We walked around and shopped for plants, enjoyed all the greenery scenery. I bought a super cute plant and so did my friend. My boyfriend bought a cute sign about our spoiled dog lol. They're pricing is on the higher side for plants, but it's a chain so I wasn't surprised. I like the things the have to offer and their options. Great spot to get all things yard and garden related!!