Purchased Romabio Masonry from here for an unsealed/unpainted brick house. Did not cover in 2 coats like Romabio advertised. Did not even completely cover in 3 either :/
Romabio says I have to get a refund through Magnolia but Magnolia says it's our fault for not using primer even though Romabio says directly on the can and TDS no need for primer on unsealed/unpainted brick. Romabio agreed to give magnolia credit for the product but Christine said she wouldn't 'feel comfortable' giving us a refund for any amount.
Christine lied to Romabio that she had warned us to use primer on our unsealed brick.
I will never use Magnolia Paint again... Christine was not sympathetic that I was out over $2,000. She said she had to look out for her store even though Romabio agreed the product had not lived up to its description and I should be issued a refund.
Same with their corporate manager Christy. She started the conversation by saying she didn't have much time for me even though I had just informed her that her store manager Christine had hung up on me.
I also reached out to the owner and have not received a response.
I attached a picture of the brick with 3 coats. As you can see, the finish is threadbare even though Romabio advertises their paint as a 2 coat, 'uniform', 'opaque' system with no need for primer on unsealed brick. read more