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ProSource of Charlotte

3.7 (9 reviews)
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Reico Kitchen & Bath

Reico Kitchen & Bath

(2 reviews)

South End, Dilworth

Truly disgusted by this company and how they handle business. Ordered cabinets and countertops for…read morea beverage center in my new home. Not only did the project coordinator, Celeste, tell me to buy wine and beverage fridges that were not supposed to go under the cabinet (her response after I told her these are not made to go under the cabinet was "I don't really do this so I didn't know"...umm hello that's your job.) but the company also completely botched the delivery of my cabinets (they were suppose to deliver this week and now one of them won't arrive for two weeks). Normally you'd think that they would leave the two that were ready in a warehouse somewhere until everything could deliver together but instead, the coordinator decided to have them delivered to my house with a whole bunch of other materials just to collect dust for a few weeks. She also scheduled the electrician and countertop company to come this week which I had to take off of work for only to find out that neither of them could do their job without the final cabinet. So, now Reico will not answer me, I have huge boxed up cabinets in my kitchen and absolutely nothing is done nor will it be for at least two weeks. Worst thing is that when I asked for a discount for my troubles, Celeste said "well, it's not really my fault". I don't care whose fault it is because I hired them to do a job and it's not done. Moral of the story is please use another company! This experience has been awful and I wish I could take this decision back. Terrible coordinator, terrible planning skills, not worth the money.

BUYER BEWARE ! I used this company for my entire home and…read morehave never seen the amount of disorganization from one company in my life. Horrible customer service and inferior product. Would not recommend for anything. Cannot believe this office is even in business with the lack of everything that they produce. Do not even know where to begin as to the incompetence. STAY AWAY

D&D's Flooring & Interiors

D&D's Flooring & Interiors

(3 reviews)

South End

D & D Flooring refurbished my hardwood floors several years ago in 2018. I had a lot of trouble…read morewith the flooring crew and the quality of work. As each year goes by the floors look worse and I regret that I didn't do my work to find a better flooring company. The problems started when the crew mgr. called me to come to the house due to a small section of hardwood I added that wasn't going in right. He did come up with a solution that worked. But, I noticed the color of the floors in the kitchen, dining room and foyer were different than the color in the family room, but they kept going and didn't stop to tell me that there was a problem, the family room and kitchen run together as one big room! (Apparently the wood in the family room was a different grade of wood than the kitchen.) The color that I asked for was in the family room. The crew leader said that since they did all the other floors, they would only redo the color in the family room. I said absolutely not, that isn't the color that I asked for. The crew started yelling at me in Spanish, they were not happy. I'm not sure what they didn't do, but after a couple of years, my floors were a mess. Lots of color kept coming off when mopping them (I waited several months before mopping), and the floor is dull in places and not smooth and there are gashes in the wood that I never had before. I do have a dog, but I've always had dogs and never have had this problem. I also had to work with the crew, Doug, who's the owner didn't handle any of my problems, he said I needed to work with the crew. My mother had just passed away, this entire experience with D & D was one that I really regret.

Doug helped me out with some remodeling work in a few condos I had listed for sale and was so…read moreflexible and easy to work with! We also worked with him to pull out carpeting and replace with hardwood in our own home and, again, his customer service was over the top! His advice about color choice to match existing hardwood was spot on, and we couldn't be happier with the finished product! I definitely recommend D&D Flooring for any flooring needs you may have!

ProSource of Charlotte - flooring - Updated May 2026

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