I've been a long time costumer of Pro-tops. It has always been great working with them . They have…read moreunbeatable pricing for Cabinets, countertops and flooring. Yuriy and his team have great product knowledge and extremely helpful with any project we have going on. They will be my Go to from now on. Keep up the good work!!!

We called them to remodel master bathroom. Natalia & Robert (Contractor) came to the house to look…read moreat project and then we went into Pro-tops & picked out counters/cabinets, received our estimate and we agreed on price & start date. Natalia set up text with herself, Robert & myself. TILE: Robert suggested we go to Flour & Décor; we went there & had a horrible experience. I tell Robert about the experience at Flour & Décor he said "Well you should have gone to the ProDesk" Why did you NOT tell us that before we went. PAINT: told to pick out paint color we go Lowes & get color & I tell Robert paint we want & he states they only use Sherman Williams Paint from their store so we wasted our time. He said to rehang accessories is NOT in the contract. I asked him to hang mirrors & he agreed but said "Customers always want things for free". My husband hung all other accessories. Robert is contractor but he subs out to Daniel which in turn subs out his work mostly to Spanish speaking people which was hard to communicate. During project saw Robert about 3 hours total & Daniel maybe 6 hours total. The Electrician put a NON GFI outlet which is not straight by sink & the other outlet he put high up so cover does not fit. I told Robert about the outlet; Electrician came back & fixed it & put GFI by sink. The drywall guy comes & leaves my windows open in bathroom & leaves out the back door with all the gates open & does not notify me. Between him & Electrician leaving a huge mess on floor. I complained & Robert said "Well that is the way a construction site is". The next week the Plumer was supposed to show up & no show so I text Robert & his response was things happen so my hubby came home from work for nothing. Next was Gus tile guy with his men & tile and shower came out great. He was a no show one day. Next up cabinets were installed but counters the holes not correct so Natalia ordered new counters & they were switched very quickly. Then painters showed up & they worked hard getting that bathroom into shape. We did have a problem with a wall & the corner trim was pulling up the paint I texted Robert and he never texted me back but painters showed without notice which I was not available so they came the back next day. The painters hung the lights, painted walls, baseboards & hung the mirrors. Robert shows for a total of 10 minutes & took a few pictures & left & never heard from him again. NO one did a final walk through in which if they did would have realized that inside marble on step of shower had not been caulked & beyond wall by the shower where the counter ended is an opening. They put flat paint on all walls & it already dirty & not using that bathroom yet all you have to do is lean against it & it leaves a mark. When Natalia was here collecting money, I asked her why bathroom was painted in flat paint & she said she never heard of that either. Robert told her he would NOT repaint the bathroom. Pro-tops are responsible because that is who the contract is with. I just want everyone to know what kind of service you will get when you when you remodel with this team. Natalia said she wanted her field manager to come to look over everything but no one has gotten back to me yet. As for Robert the way he does business I do not care for & if something is wrong you fix it and make it right, period! If you want to remodel, I would make sure it is not his team because he really will have no interest in your job. Robert was hardly around during project & his communication was lacking in sometimes no texts back, calls or one-word answers. In the end the project came out beautiful with the help of the Tile Store in Matthews, Natalia for being kind and professional, Tile installers (Gus and his people) & painters (they did a lot of work getting those walls ready). Also, to my hubby, who now has to repaint the entire bathroom in semi-gloss because they refuse to repaint it. I had to shorten this due to character limitations for Google Review and everything is not in full sentences due to that. They go by two different names. So be sure to look under Pro-tops when looking up this company. I only looked up Complete Kitchen and Bath by Pro-tops and people are leaving reviews under Pro-tops.

I had a great experience with customer service rep Tim. I'd brought in an older Moen faucet and he…read morehelped me identify the model and the missing valve. He was courteous, knowledgeable, and efficient. I recommend this store if you need to find the right parts for your plumber.

I tried calling several times to make an appointment. Not once did anyone answer the phone. I…read moreleft several messages. Not once, did I get a call back. They are located in the downtown area where parking is not convenient, so visiting the showroom, much less without a reservation, is a waste of effort. How they stay in business is a wonder.

While I liked the tile for a kitchen backsplash very much, I was very disappointed that double of…read morethe amount of the tile was ordered and since it was a special order, it's not returnable as per their policy. I presented them the layout with detailed dimensions and counted on their expertise to calculate how much would be needed. After the install, DOUBLE the amount of tile was left over costing me over $275 plus the extra $115 to have it shipped. My advice is to NOT LET THEM DO THE CALCULATION OF HOW MUCH TILE IS NEEDED and avoid special orders with them.

Browsing for tile today and enjoyed checking out all the tile here. We were greeted by Dominic who…read morewas very helpful. He asked us what we were looking for and was a tremendous help. He took the time to listen and made many recommendations. He went o the back and found a perfect tile and we were able to take home samples. I highly recommend visiting this location as not only do they have gorgeous tile etc. but the personal attention was so appreciated. The store is easy to get to and there's plenty of parking and a ramp if you want to avoid the stairs. The layout of the store was easy to follow and find many options. Once you choose options they have a large table you can place all the choices on then decide if too like it or want to take items home. Great experience today. Highly recommend. The ordering process was so efficient and easy. Dominic asked many times if the order was right and confirmed the availability of the tile. The order should take less than two weeks to arrive.

Love the store and products…read more Mike, the salesman is a deterrent. He bombards you with his political beliefs, his enjoyment of shooting, the reasons he left New York (he didn't want to live with their ammunition limits) and the projects he has going on at his property. The most recent visit we were trying to order new cabinetry for a kitchen remodel. After I declined his offer to go in the back room to look at the cabinets he bought for his kitchen he got rude. He was so unhelpful and condescending-He didn't want to help with the layout, he didn't want to give me a visual rendering and finally said he would pass me off and they MIGHT be willing to give a rendering but only one. We took our business elsewhere and spent more money on cabinetry to avoid the hassle of dealing with him. Right on the desk it says they help design. What's the problem? He's rude. He makes me uncomfortable.

Great place if you are looking for a to remodel a house on your own. They have lots of good looking…read morecabinets, flooring options, kitchen tops, and doors. We use them mainly for the cabinetry. They have several difference option on the stains and designs. They mainly deal with contractors and condo renovators, so they do not delivery. It is pick up for yourself only. But there is a UHAUL rental right down the road, which rents trucks for about 25-30 a day. Bottom line, you can get good quality cabinets cheaper than pretty much anywhere else around town, but it more of a do-it yourself-er place.

Maybe I should have read the reviews before hand!!…read more My mom is looking for a small bathroom vanity and I found this place. I actually called to confirm that they indeed sold 36 inch vanities prior to making the drive. Over the phone I was told they would be able to show me what they could do. Upon arrival I noted 3 sales reps working. Chris Ronaldi is the gentlemen that did the best he could to assist us. He was the only rep to even greet us and actually seemed to genuinely want to help. Another gentlemen was very rude. Chris asked him about a 36 inch vanity and he basically barked at him and us as customers. I was thinking sir, calm down. Chris is going to be the saving grace for this place. However, the customer service from the other reps need some serious help. As you guessed, we are on to the next store. I would NEVER patronize this place.

Not lie to customers be transparent not charge customers for their mistakes don't change the color…read moreof the cabinets that the customer wants to a color they don't want and try and charge them for wrong color when you don't ask for it

Organized and well laid out collection of everything you could possibly need for your kitchen,…read moreshort of the actual food. Pots and pans, spatulas and whisks, even blenders and juicers. Yep, coffee makers and tea strainers too. Today, I picked up a set of silicone tongs and some fridge magnet clips. Well priced!

I thought I was tripping or being sensitive or harsh. Nope!…read more My intuition served me right. This place was higher than I can ever recall. The one in the Alabama outlet mall closed and it was my first introduction to Le Cruset can and does have outlet pricing. Let's be real, outlets have morphed over the years from incredible deals and finds to another retail location. I wish I took pictures but just catch the Le Cruset factory sale online or go to Williams Sonoma. Heck, Costco 7k crate was worth it but the first offering sold out so fast then the 2nd offering I think I was broke but either way that deal has everything. Images to show that the prices are equal to WILLIAMS SONOMA as of March 23, 2025 especially for the knobs I was so excited to buy. Also of note, the cashier was pretty disingenuous. I left the knobs on the counter and the other lady shopping named Jasmine Walked up and started touching and reviewing them. At first, he said... Oh those are hers. Then he switched up to ask: are these yours? She said no. He did that awkward fake chuckle. I added more to the knobs BECAUSE her check out ran a bit. I decided on a pie dish with the Eiffel tower and chose the one with the post note showing 2. Chilllddd, he felt the need to "disclaim" the dish wasn't 2. I said yeah I know the price is on the bottom but 40% off. I figured that 2 was a quantity. He went on to explain they had done inventory and that wasn't the price. Y'all this irked me and I guess it's a matter of In what world have y'all ever seen Le Creuset write a price on a post it like it's a random yard sale? It was weird to me and I got to explaining the issue to my family but help us all if it was truly benign. P.S. Never forget they can order from the store and you'll get the outlet price and shipping via UPS ground will be free as I'm included.

First. Finest. Favorite. Or as Le Creuset likes to say, "les trois vérités," the three essential…read moretruths. Since 1925 they are the leader in enameled cast iron cookware, known for its even heat distribution for outstanding texture and flavor. Once you have cooked with a Le Creuset Dutch oven, skillet, or brasier you will never beg for anything other than a lower price (yes, they carry a high price tag). I've cooked with them for years and I love them; so much, that my daughter has requested I bequeath them to her in my will. Le Creuset touts that for both home cooks and master-chefs alike, their cookware is the backbone of kitchens around the world. It's true. All the chefs I follow, including America's Test Kitchen, swear by none other. Get one. I shop for mine at the Outlet Store in Steele Creek and receive great service. Pay attention to sales, too, especially around the holidays. Today I saved an extra 35% which knocked off $100 in addition to outlet discounts. Winning. Le Creuset stokes the fires to raging on my "Give 'em a whirl" meter. Buy one, then another.

I purchased a "Hello Laura" Collage Wall Picture Frame. These 12 4x6" frames had to be attached to…read moremake this collage. When I tried to screw the pieces together I had trouble getting the holes to line up with one another. After trying for hours, I contacted Bed, Bath to start a return. Bed Bath then told me this was a marketplace seller & I had to contact them. This seller said they do not provide a label for return & I would need to pay for the shipping. The price the post office gave me was more expensive then I paid for the frame. The seller also said I couldn't use any other method for the return. They would not help me at all. Bed, Bath does not stand behind the products they allow to be sold on their website. I was very disappointed with their service. I bought the same product on Amazon from a different company. I had no problems putting it together, the quality & directions were much better. I had piece of mind knowing if their had been a problem I would have no problem returning with Amazon.

I was searching for a specific Simplehuman trash can and having a hard time finding it locally. I…read moreneeded it quickly and didn't have time to wait for shipping. Fortunately BBB had it in stock at this store so I found a coupon and placed the order for store pickup - I got the last one! Within two hours I got a notification that it was ready and that curbside was available. When I arrived, I hit the button in my email to notify the store and entered the space number where I was parked. Before I could make room in my trunk for the box, an employee was pushing a cart out with my order. He helped me get the box in the trunk and I was on my way. I love when I get prompt service, and when I receive what I paid for. No complaints from me.

Oh my goodness! We came here for cabinet hardware for our kitchen cabinets and Mary helped us. Mary…read moreis so knowledgeable on their products and vendors that it's amazing. She's certainly our "GO TO" person now. We described what we were looking fore and she directed us to exactly what we needed Thank you Mary

This was an expansive hardware store, that carried most everything from soup to nuts. Spread out…read moreover two floors, this place really pays homage to the old full service hardware stores ... whatever you need, they probably have it. While prices here are not rock bottom, that is not their goal. They do not seek to be the lowest price ... like big box stores ... but rather they want to be the full service option. For example, you need screens re-screened ... they'll do it. Liked this store a lot. Greeted when we came in, and loads of service people there to help you. Next time we're looking for a bolt or two, we'll be back.

Sorry cannot give less that zero, products are great but don't order them unless you have a lot of…read moretime on your hands waiting for delivery. Three orders from this company: 1) Took a week of me constantly calling to find out the tiles I ordered (from a sample in the showroom) were discontinued. 2) Tie reorder, promised in one week. Arrived in two weeks. 3) Cabinet handles (very, very expensive), promised in a week, approaching week three and I get no response to my emails. On the good side, you will not have to wait for them to bill you, money sucked out of my CC the same day. Still no product!

Jules, I'm having the same problem with the Dallas showroom. I've been in twice (once with my…read moredesigner) and selected materials for my entire house. I've been waiting for samples for weeks. The person we worked with won't return my or my designer's phone calls. I'm supposed to meet with my tile contractor and I have nothing to give him! Unfortunately, I didn't write down the various product names and neither did my designer. We only took pictures. Very frustrating.