We are currently remodeling our guest bathroom. Leland has helped me every step of the way. He…read morehelped to design an amazing bathroom that is not only beautiful, but will not look dated in years to come. Leland chose a beautiful gray marble for the floors, which is beyond stunning. Pictures don't do it justice. I took a leap of faith and went with everything he designed and we are very pleased with the results. Leland is one of a kind and provides top notch service. No matter your needs he will take care of you. After speaking to him for just a few minutes I knew that he had quite the experience that is needed to complete any type of project to perfection. My only regret is that I didn't meet him sooner to do our master bathroom. He has a history of stunning work and he will not disappoint. A true asset to Best Tile.

Customer service was not good. The guy at the front desk was rude. Maybe this place is just meant…read morefor professional designers who know exactly what they're doing? Either way, I would've appreciated a little courtesy and respect.

Easy to work with great service great rates. I am a local contractor Fun Outdoor Living....we…read moreinstall need for pavers and decks. I had materials to be delivered to job site and when my suppliers get jammed up right before the holiday weekend I called these guys they had it out there in less than four hours. Thanks guys

Found 4 pallets of pavers at a Habitat location in Charlotte. Then searched CL for delivery…read moreservices and found Ken at Now Pro Delivery. You can calculate the fee on his website and he was willing to work on Sunday (which we didn't do). He kept in communication throughout the delivery process and showed up on time. In my opinion...Ken is a stand up guy and offers a great service at a reasonable rate. He's also a GC so we may be calling him again for other projects around the house.

Renovating a bathroom, kitchen or sunroom and need some gorgeous tile? Crossville is the place to…read morego. There are multiple tile showcases throughout the store, and the sales associates were super friendly and helpful when we asked to see even more options. Background: my boyfriend and I are currently renovating both a guest bathroom and sunroom and were having a really tough time finding tile that was modern enough without being way too "out there." Crossville had so many options - from the ultraconservative to the ultramodern and everything in-between. And we found the perfect tile for both rooms all in one visit. Kirsten was quite helpful in matching up tiles and showing us multiple options for each of the rooms to ensure we were happy with the final choice. I swear we gave her a workout pulling all the tile from the backroom! I highly recommend checking out Crossville Tile & Stone during your next renovation project.

Crossville Tile & Stone did address my concerns over customer service experience and made efforts…read moreto make it right. I will give them a second chance and hope it is as pleasant as the first time I went there a few years back. Stay tuned.....

Don't walk. Run to this fabricator. Not only do they design, supply and fabricate your countertop…read moreneeds but they install as well!!! Just an awesome family over there by the tracks!

I'm very disappointed in my experience with Harkey Tile and Stone…read more I went to them for my bathroom remodel, worked with Terri Wheeler on design and tile choices. Everything seemed to be going smoothly until she recommended a tile installer. When we were working on measurements, Terri stated that they don't sell tiles "by the tile" they come in square feet. Technically this is correct but when trying to figure out the square feet needed for each tile, Terri kept saying that they are not responsible for measurements and the installer is responsible. Well, Terri had the measurements and did the math but when it came down to doing the deal she wanted to release her liability and I ended up ordering more tile than I probably should. Because the installer broke my tiles I had to reorder and guess what- The person at Harkey taking the order never asked how many square feet I needed. My 24 x 48 tiles came in a box of 2 and my 12x24 floor tile came in a box of 6 tiles. Getting Terri to call me back was a process, there was ALWAYS an excuse and on one call she even divulged personal information about someone at Harkey that was none of my business. I'm not sure if she felt this would soften my bad experience but it only made me question her even more. After having a very challenging and bad experience with the installer that Harkey recommended, I reached out Drew Messenger, manager, to try and get my problem resolved. At this point I was already 2.5 months into a very small and simple bathroom remodel. Drew said he would assist in getting it resolved. Well, he did to a certain point. After back-and-forth with Harkey and the tile installer I ended up having to threaten litigation to the tile installer to get my bathroom completed. I was left with a USED vanity that was improperly installed, etched marble floor, grout haze on tiles, damaged drain cover and personal items that were used and or taken from my home. During this whole process, I was also getting a quote from Harkey on installing my kitchen countertops. Terri forwarded me an email with my updated quote that was $665 over my original quote with a note in the email from Drew to "increase each at $200 each". When I asked Drew why he emailed Terri with the increase his response was "Since you retained a lawyer for your issues regarding your tile installation and threatened to use them leads us to believe you'll be happier with a different fabricator and to consider my quote null and void." Drew is right! After my experience with Terri Wheeler and Drew Messenger at Harkey Tile and Stone, I do not want to work with them on any other project and I would advise you to consider what I wrote. Definitely do not rely on them for install recommendations! Know your measurements and don't let them tell you that they don't know how many tiles come in an order because they do. The tile I purchased was "their most popular tile" so to say you don't know how many tiles come in a box is an outright lie. In addition to the lack of customer service, their prices are higher than others that I have found in the area--SAME product and better customer service.