What a great experience upgrading our kitchen countertops to granite with Asso Stone!…read more Aurelia was GREAT in helping us from start to finish! The service we received was top notch. Very friendly, helpful, and professional business. We couldn't be more pleased with our experience! Even after the job was done and the final bill was paid, we found something that needed to be fixed in a small corner of the countertops. I called Aurelia about it, sent her a picture, and she had someone out at our house THE SAME DAY and they got it fixed! We are 100% satisfied with how it looks, and we couldn't be happier with how everything was handled! If you're looking to upgrade your kitchen, definitely give them a call. You will be pleased with the price and the quality! Thanks again Asso Stone and Aurelia!

Take your business elsewhere. This company does not conduct business in a respectful or…read moreprofessional matter. Had multiple issues because of the lack of communication and not following back with any issues that came up, as well no sense of urgency to fix an issue that their employees had created. After the project got completed I got an apathetic apology from the owner over the phone instead of in person as he did know that I would be stopping by. Running a business is about building strong relationships with the members of that community with integrity. Save yourself the headache and frustration.

Dropped in to see if they were interested in helping me with a wet bar I wanted in my master…read morebedroom area. The main rep was apparently busy so the junior rep helped me as best she could. I horsed her up with some conceptual designs I made and left. I did receive a final design back from the senior rep shortly after, which included a request to contact her back if I had questions. I reviewed and prepared comments which I returned shortly after. 13 days have gone by with no response at all. So, they must be a really, really, really, really busy place. But based on the reviews maybe I should look elsewhere anyway.

Proper installation would have taken 20 minutes longer and cost $2 in materials, now it's a $600…read morerepair job. Owner doesn't return calls. I won't trust another home to Universal Stone of Charlotte. @UnivStone

My sister and I went granite shopping and stopped in here to view the granite and quartz options…read more This staff here were nice and helpful when we arrived. They offered coffee, tea and water and before we entered the area to view the granite they asked us to put on a safety vest. The staff member explained the layout of the warehouse and how to fill out the form with any items interested in. They also had a shelf with samples you could request. This was an enjoyable experience and the selections of granite and quartz were beautiful.

Not sure where this other review came from but I have the opposite to say…read more I have nothing but good things to say about Stone Basyx, Charlotte. Not only do they have a huge selection their employees are above par. Maria in particular was so helpful and always followed up. Definitely would shop here again.

Great place to do business. The staff is very knowledgeable, professional, and happy to help…read more They have high-quality material. Any serious contractor should have an account here.

A great resource for domestic hardwoods. The milling of their boards is quite good and they paint…read morethe board ends to prevent checking. I found some figured soft maple in 8/4 thickness. Easy to select boards and to do business with. I am a returning customer!

You can stop your search with trying to find a reputable fabricator. Trust me, I have had all of…read morethem in my home from Charlotte, Monroe, and Matthews. Hands down Custom Granite Solutions was the winner by far not only due to price but the fact they could do so much more than just countertops. The initial meeting was to discuss the project and how they would go about it. They offered suggestions of things we had not even considered so we were confident in their abilities from the very beginning. We made our countertop selection from one of the distributors that Custom Granite Solutions uses and waited for our slab to arrive at the warehouse. Elbert suggested that we go look at the slab prior to installation, just to make sure the color was the same as the distributor's sample. Much to our disappointment, the slab was much whiter than I had hoped. I called Elbert and he let me know the issue would be addressed. The next day he called with a satisfactory solution that got our project back on track. He went over and above what we expected to make this right. Each of the individual craftsmen (countertop and tile installers and the plumber) were all amazing. The countertop installer took his time when demoing the old countertop and backsplash. They put down drop cloths to protect our hardwood floors and cleaned up periodically during the process. We requested they try to save our cast iron sink which they were able to do saving us $700. The sink had to be cleaned due to all the adhesive from the previous install which they took to their shop and did. It turned out amazing and looks brand new. During the countertop install, the contractor showed us that the previous installer had not leveled our countertops correctly (due to unlevel floors) which was evident in the unevenness of our previous backsplash. The installer took the time to level all the countertops rather than install them as was previously done. The tile contractor was used to install backsplash that we provided. We were told upfront from Elbert what supplies to get such as the tile grout and caulk. The installer asked us what we paid for the supplies and that we could get them much cheaper from Lowe's or Home Depot which amounted to a $95 savings. We were so thankful that he took the time to ask this question and to explain the difference between sanded and non-sanded to ensure we picked out exactly what we needed for our install. He even offered suggestions as to the grout color by showing us pictures of previous jobs he had done. Just like the countertop installer, he took his time in making sure everything was done to perfection. The plumber was great as well. He made a few suggestions regarding the kitchen faucet such as not installing the cover plate for a slicker look which we love. Lastly, all the contractors cleaned up at the end of their installations. I am a clean freak and only needed to mop when they left. This really helped with our hectic schedules. We are so thankful that each of these contractors treated this project like it was their own home. That says a lot about this company's reputation. Thanks again Custom Granite Solutions our kitchen turned out beautifully. You guys are the best!! Tracie W.

Found these guys online, and the reviews did not lie. Great process and communication. Good price…read moretoo! Highly Recommend !

Great experience with Carolina Quality Flooring & Cabinets for our bathroom remodel! Teresa and…read moreMike were easy to work with and provided exactly what we wanted for an excellent price compared to other estimates we received. Turned out beautiful!

We used this company to remodel our kitchen last year and they did such a great job we just hired…read morethem again to remodel our bathroom. I would recommend them to anyone who is more interested in quality and value than a flashy sales pitch and fancy showroom. We had all the same installers as we had last year which says a lot about the company. Would highly recommend and will use them again!

If I could give Metro Stone and Granite 0 stars, I would. Their workmanship is shoddy, their…read morecustomer service dismissive, and they absolutely refuse to stand behind their product. We moved into our new home excited about the quartz countertops and bathroom sink they installed. That excitement quickly turned to frustration when we discovered glue left on the quartz and etching on the bathroom sink. These defects were not visible during the builder's "quality inspection" -- only after we actually moved in, cleaned the surfaces ourselves, and saw them under normal daily use. When we raised these issues, Metro Stone and Granite's response was to shrug it off and blame us, insisting we should have caught it before moving in. To make matters worse, they sent out a technician who didn't even know the difference between granite and quartz, and proceeded to lecture us about how Windex can etch granite -- which is irrelevant, because we don't even have granite. This company does not take accountability, delivers subpar work, and treats customers like they're the problem. Save yourself the headache and go elsewhere. Metro Stone and Granite is unprofessional, careless, and completely unworthy of your trust.

Trey and Metro Stone were great to Work with on the remodel…read moreof my house in Charlotte. The process was Great and everything worked out beautifully . I'm so happy with the final results. Thank you Trey and Metro Stone & Granite for a great enhancement to my home ...

Have used this store twice in the past year and both their service and pricing are both excellent…read more Just worked with Jay who was very professional and right on time. He sent the quote as promised and delivered the carpet on time with two excellent installers. Last December we worked with Mickey and had great service as well. Would recommend this store to anyone pricing carpet as they have a great selection at reasonable prices. The installers are great and very fast and professional.

Very helpful and informative (and non-pushy) salesman, Mooen. He craftily keep the waste carpet…read moreyardage to a minimum after measuring in our home. His two carpet layers worked long and hard and did a tremendously fine job of getting the furniture moved in/out and the carpet laid well! Well-done job! I can heartily recommend.