Dropped in to see if they were interested in helping me with a wet bar I wanted in my master…read morebedroom area. The main rep was apparently busy so the junior rep helped me as best she could. I horsed her up with some conceptual designs I made and left. I did receive a final design back from the senior rep shortly after, which included a request to contact her back if I had questions. I reviewed and prepared comments which I returned shortly after. 13 days have gone by with no response at all. So, they must be a really, really, really, really busy place. But based on the reviews maybe I should look elsewhere anyway.

Proper installation would have taken 20 minutes longer and cost $2 in materials, now it's a $600…read morerepair job. Owner doesn't return calls. I won't trust another home to Universal Stone of Charlotte. @UnivStone

Don't walk. Run to this fabricator. Not only do they design, supply and fabricate your countertop…read moreneeds but they install as well!!! Just an awesome family over there by the tracks!

I'm very disappointed in my experience with Harkey Tile and Stone…read more I went to them for my bathroom remodel, worked with Terri Wheeler on design and tile choices. Everything seemed to be going smoothly until she recommended a tile installer. When we were working on measurements, Terri stated that they don't sell tiles "by the tile" they come in square feet. Technically this is correct but when trying to figure out the square feet needed for each tile, Terri kept saying that they are not responsible for measurements and the installer is responsible. Well, Terri had the measurements and did the math but when it came down to doing the deal she wanted to release her liability and I ended up ordering more tile than I probably should. Because the installer broke my tiles I had to reorder and guess what- The person at Harkey taking the order never asked how many square feet I needed. My 24 x 48 tiles came in a box of 2 and my 12x24 floor tile came in a box of 6 tiles. Getting Terri to call me back was a process, there was ALWAYS an excuse and on one call she even divulged personal information about someone at Harkey that was none of my business. I'm not sure if she felt this would soften my bad experience but it only made me question her even more. After having a very challenging and bad experience with the installer that Harkey recommended, I reached out Drew Messenger, manager, to try and get my problem resolved. At this point I was already 2.5 months into a very small and simple bathroom remodel. Drew said he would assist in getting it resolved. Well, he did to a certain point. After back-and-forth with Harkey and the tile installer I ended up having to threaten litigation to the tile installer to get my bathroom completed. I was left with a USED vanity that was improperly installed, etched marble floor, grout haze on tiles, damaged drain cover and personal items that were used and or taken from my home. During this whole process, I was also getting a quote from Harkey on installing my kitchen countertops. Terri forwarded me an email with my updated quote that was $665 over my original quote with a note in the email from Drew to "increase each at $200 each". When I asked Drew why he emailed Terri with the increase his response was "Since you retained a lawyer for your issues regarding your tile installation and threatened to use them leads us to believe you'll be happier with a different fabricator and to consider my quote null and void." Drew is right! After my experience with Terri Wheeler and Drew Messenger at Harkey Tile and Stone, I do not want to work with them on any other project and I would advise you to consider what I wrote. Definitely do not rely on them for install recommendations! Know your measurements and don't let them tell you that they don't know how many tiles come in an order because they do. The tile I purchased was "their most popular tile" so to say you don't know how many tiles come in a box is an outright lie. In addition to the lack of customer service, their prices are higher than others that I have found in the area--SAME product and better customer service.

My sister and I went granite shopping and stopped in here to view the granite and quartz options…read more This staff here were nice and helpful when we arrived. They offered coffee, tea and water and before we entered the area to view the granite they asked us to put on a safety vest. The staff member explained the layout of the warehouse and how to fill out the form with any items interested in. They also had a shelf with samples you could request. This was an enjoyable experience and the selections of granite and quartz were beautiful.

Not sure where this other review came from but I have the opposite to say…read more I have nothing but good things to say about Stone Basyx, Charlotte. Not only do they have a huge selection their employees are above par. Maria in particular was so helpful and always followed up. Definitely would shop here again.

An exceptional experience! Roxana in the office is helpful, remarkably fast and efficient, and an…read moreall around delight to work with. Peter is so knowledgeable and friendly. From the gentleman who came to do the measurements, to the estimate, installation techs, all the way to the finished project, this was one of the easiest and most professional home improvement experiences I have ever had. I have a small rental unit and changing the countertops made a huge impact. I am sure our guests will love the updated kitchen!

We had a soapstone kitchen counter that had pulled away from the wall. We emailed Stone Rox, sent…read morealong some pictures, got it scheduled within a week. The repair (shimming, evening/re-gluing seams, caulking, etc.) was done in a morning and at a very good price ($275). We couldn't be happier and would highly recommend Stone Rox for anyone in the Fort Mill/Rock Hill area who needs counter repairs.

5+++ Stars for Joe's Granite & Remodeling LLC! Location:…read more8702 Statesville Rd, Suite K, Charlotte, NC Phone: 980-328-2334 We recently had new granite installed in our kitchen and both bathrooms by Joe of Joe's Granite, and we couldn't be more thrilled with the results! Joe and his team did an outstanding job with both fabrication and installation. The entire process from start to finish was smooth, professional, and exceeded our expectations. We were especially thrilled that the installation was done without any seams--a rare find in granite work! He also provided the sinks. Joe is incredibly knowledgeable, trustworthy, and was respectful to us and our home. He takes immense pride in his craft and genuinely wants his clients to be 100% satisfied. His attention to detail was evident throughout the project. He even went the extra mile to help us select granite slabs that were flawless and truly beautiful. When we visited his shop to lay out the templates, he gave thoughtful suggestions on the best way to position the cuts, making sure the final look was perfect. His team took their time to ensure everything was installed and finished perfectly. Special thanks also to his brother Angel and his wife Anna -- both were extremely friendly, helpful and clearly a great asset to Joe's business. If you want quality work, integrity, a team that genuinely cares, and a beautiful finished product, look no further! We highly recommend Joe's Granite. PS, we are still in the process of renovating as you can see in the pictures, hence, no backsplash in the kitchen yet.

Call them about needing granite for a home I was selling; they were quick to respond, prices was…read morevery reasonable and turnaround was quick. Granite looked great and workers were professional.

Great experience with Carolina Quality Flooring & Cabinets for our bathroom remodel! Teresa and…read moreMike were easy to work with and provided exactly what we wanted for an excellent price compared to other estimates we received. Turned out beautiful!

We used this company to remodel our kitchen last year and they did such a great job we just hired…read morethem again to remodel our bathroom. I would recommend them to anyone who is more interested in quality and value than a flashy sales pitch and fancy showroom. We had all the same installers as we had last year which says a lot about the company. Would highly recommend and will use them again!

Great place to do business. The staff is very knowledgeable, professional, and happy to help…read more They have high-quality material. Any serious contractor should have an account here.

A great resource for domestic hardwoods. The milling of their boards is quite good and they paint…read morethe board ends to prevent checking. I found some figured soft maple in 8/4 thickness. Easy to select boards and to do business with. I am a returning customer!

Steve gave me a quote on some stucco repair for my mother's home earlier this spring. He was very…read morequick to respond to my request for a quote and sent me a couple of options within the week. I was really pleased with the pricing & the work that was completed, as well as the great communication from Steve. I will definitely be contacting Charlotte Plastering for any future maintenance/repair work that is needed. Honest, reliable and fair sum up my experience with this company.

I had Steve from Charlotte Plastering come out to look at my stucco house. He was very courteous…read moreand put me at ease. I assumed I needed expensive repairs and he told me I was in good shape. I know nothing about stucco and could have told me I needed 10,000 dollars worth of repair and I wouldn't have known the difference. Nice honest guy from a quality company. Rare to find these days!