I had a great experience with customer service rep Tim. I'd brought in an older Moen faucet and he…read morehelped me identify the model and the missing valve. He was courteous, knowledgeable, and efficient. I recommend this store if you need to find the right parts for your plumber.

I tried calling several times to make an appointment. Not once did anyone answer the phone. I…read moreleft several messages. Not once, did I get a call back. They are located in the downtown area where parking is not convenient, so visiting the showroom, much less without a reservation, is a waste of effort. How they stay in business is a wonder.

Oh my goodness! We came here for cabinet hardware for our kitchen cabinets and Mary helped us. Mary…read moreis so knowledgeable on their products and vendors that it's amazing. She's certainly our "GO TO" person now. We described what we were looking fore and she directed us to exactly what we needed Thank you Mary

This was an expansive hardware store, that carried most everything from soup to nuts. Spread out…read moreover two floors, this place really pays homage to the old full service hardware stores ... whatever you need, they probably have it. While prices here are not rock bottom, that is not their goal. They do not seek to be the lowest price ... like big box stores ... but rather they want to be the full service option. For example, you need screens re-screened ... they'll do it. Liked this store a lot. Greeted when we came in, and loads of service people there to help you. Next time we're looking for a bolt or two, we'll be back.

I purchased a "Hello Laura" Collage Wall Picture Frame. These 12 4x6" frames had to be attached to…read moremake this collage. When I tried to screw the pieces together I had trouble getting the holes to line up with one another. After trying for hours, I contacted Bed, Bath to start a return. Bed Bath then told me this was a marketplace seller & I had to contact them. This seller said they do not provide a label for return & I would need to pay for the shipping. The price the post office gave me was more expensive then I paid for the frame. The seller also said I couldn't use any other method for the return. They would not help me at all. Bed, Bath does not stand behind the products they allow to be sold on their website. I was very disappointed with their service. I bought the same product on Amazon from a different company. I had no problems putting it together, the quality & directions were much better. I had piece of mind knowing if their had been a problem I would have no problem returning with Amazon.

I was searching for a specific Simplehuman trash can and having a hard time finding it locally. I…read moreneeded it quickly and didn't have time to wait for shipping. Fortunately BBB had it in stock at this store so I found a coupon and placed the order for store pickup - I got the last one! Within two hours I got a notification that it was ready and that curbside was available. When I arrived, I hit the button in my email to notify the store and entered the space number where I was parked. Before I could make room in my trunk for the box, an employee was pushing a cart out with my order. He helped me get the box in the trunk and I was on my way. I love when I get prompt service, and when I receive what I paid for. No complaints from me.

Nice store. New to the area. It's in a shared shopping area with plenty of parking. Staff were nice…read moreand the store was clean. Reminds me of home goods where you can get items for discount. They have a variety of items you can use in your home. Happy shopping.

I enjoy perusing the wares at Home Sense. There is always something that I convince myself that I…read moremust have. They have lots of things for the home. Candles, well, I often tire of smelling so many of them before I have made a selection. This can be overwhelming when you don't have a scent in mind. Otherwise, staff members are friendly and helpful. When you are looking for that special something for the home or kitchen, or even the bath, you will likely find it at Home sense. They have something for everyone.

I've been a long time costumer of Pro-tops. It has always been great working with them . They have…read moreunbeatable pricing for Cabinets, countertops and flooring. Yuriy and his team have great product knowledge and extremely helpful with any project we have going on. They will be my Go to from now on. Keep up the good work!!!

We called them to remodel master bathroom. Natalia & Robert (Contractor) came to the house to look…read moreat project and then we went into Pro-tops & picked out counters/cabinets, received our estimate and we agreed on price & start date. Natalia set up text with herself, Robert & myself. TILE: Robert suggested we go to Flour & Décor; we went there & had a horrible experience. I tell Robert about the experience at Flour & Décor he said "Well you should have gone to the ProDesk" Why did you NOT tell us that before we went. PAINT: told to pick out paint color we go Lowes & get color & I tell Robert paint we want & he states they only use Sherman Williams Paint from their store so we wasted our time. He said to rehang accessories is NOT in the contract. I asked him to hang mirrors & he agreed but said "Customers always want things for free". My husband hung all other accessories. Robert is contractor but he subs out to Daniel which in turn subs out his work mostly to Spanish speaking people which was hard to communicate. During project saw Robert about 3 hours total & Daniel maybe 6 hours total. The Electrician put a NON GFI outlet which is not straight by sink & the other outlet he put high up so cover does not fit. I told Robert about the outlet; Electrician came back & fixed it & put GFI by sink. The drywall guy comes & leaves my windows open in bathroom & leaves out the back door with all the gates open & does not notify me. Between him & Electrician leaving a huge mess on floor. I complained & Robert said "Well that is the way a construction site is". The next week the Plumer was supposed to show up & no show so I text Robert & his response was things happen so my hubby came home from work for nothing. Next was Gus tile guy with his men & tile and shower came out great. He was a no show one day. Next up cabinets were installed but counters the holes not correct so Natalia ordered new counters & they were switched very quickly. Then painters showed up & they worked hard getting that bathroom into shape. We did have a problem with a wall & the corner trim was pulling up the paint I texted Robert and he never texted me back but painters showed without notice which I was not available so they came the back next day. The painters hung the lights, painted walls, baseboards & hung the mirrors. Robert shows for a total of 10 minutes & took a few pictures & left & never heard from him again. NO one did a final walk through in which if they did would have realized that inside marble on step of shower had not been caulked & beyond wall by the shower where the counter ended is an opening. They put flat paint on all walls & it already dirty & not using that bathroom yet all you have to do is lean against it & it leaves a mark. When Natalia was here collecting money, I asked her why bathroom was painted in flat paint & she said she never heard of that either. Robert told her he would NOT repaint the bathroom. Pro-tops are responsible because that is who the contract is with. I just want everyone to know what kind of service you will get when you when you remodel with this team. Natalia said she wanted her field manager to come to look over everything but no one has gotten back to me yet. As for Robert the way he does business I do not care for & if something is wrong you fix it and make it right, period! If you want to remodel, I would make sure it is not his team because he really will have no interest in your job. Robert was hardly around during project & his communication was lacking in sometimes no texts back, calls or one-word answers. In the end the project came out beautiful with the help of the Tile Store in Matthews, Natalia for being kind and professional, Tile installers (Gus and his people) & painters (they did a lot of work getting those walls ready). Also, to my hubby, who now has to repaint the entire bathroom in semi-gloss because they refuse to repaint it. I had to shorten this due to character limitations for Google Review and everything is not in full sentences due to that. They go by two different names. So be sure to look under Pro-tops when looking up this company. I only looked up Complete Kitchen and Bath by Pro-tops and people are leaving reviews under Pro-tops.

Organized and well laid out collection of everything you could possibly need for your kitchen,…read moreshort of the actual food. Pots and pans, spatulas and whisks, even blenders and juicers. Yep, coffee makers and tea strainers too. Today, I picked up a set of silicone tongs and some fridge magnet clips. Well priced!

New to Charlotte! & Great material to see !! The design are pretty nice and can't wait to have it…read morein my home !

From the owner: Marble Look Quartz of Charlotte gives you the power to design your residential and commercial…read moreprojects. This unique collection, with the simple and beautiful colors of nature, offers you design choices from the traditional world of marble look to the most stunning dimensions of the modern day. Come visit our showroom and see the various colors of wholesale quartz slabs we have to offer. Premium quality quartz in Charlotte, NC.

First, I've shopped with them since the late 1970s. Second, I love the family that runs it. If Shea…read moreisn't there, the Mom is. Last time, I met Cody who is not a Fadel, and was a great help. They don't have everything, but what they have is professional quality. I have a lifetime warranty on my stainless pots and saucepans. When one began leaking after 10 years, they ordered another from the company and replaced it. I visited Williams-Sonoma to see what they had in cutting boards, and it was a joke! No John Boos but their own brand; the nice lady there was more interested in serving coffee to another customer (lady from Myers Park?) than in helping me. I went to Fadel's, got my cutting board, got some replacements in serrated Victorinox paring knives, got some slotted spoons for stock, and was out in a flash. Free parking, too.

This company has very poor customer service. I asked for an additional item of one that I wished to…read morepurchase and was told that the item was new and they only had one ,but would be carrying and have it for me next week. Two weeks later, my husband goes to pick up and was charged a $20 freight charge as the item comes 2 to a package and this was a special order. None of this was explained to me at time of initial request. I like to shop local, but internet offers better customer service.