Had an amazing experience with Jon (the owner) and his crew. Jon showed up right on time for the…read moreestimate and came with samples which made the process incredibly easy. The estimate was provided to me on the spot (no waiting a week for a quote). His guys moved my bigger furniture items which was a huge help, and installed the flooring on the first floor of my townhome in about half a day. Everything was put back where it was and clean when all was done. The price was right on the money for the services needed and will definitely use Benson Floor Covering for my next project.

Jon was great to work with; he did about 2200sq ft of new carpet in our home. He scheduled us…read morequickly as we were listing our house for sale. The crew did an excellent install and the carpet looked fantastic. Pricing was very good, too. we are getting ready to do new flooring in our new home and will be calling Jon for sure!

Everything was as good as it gets and exactly what you hope for when looking to redo your home's…read moreflooring. Randee was very good with walking us thru our options and her crews workmanship is flawless. We went with premium LVP downstairs and carpet upstairs and on the stairs. The installs (up & down) were scheduled on separate days with a couple days in between for us to adjust.

They could improve on customer service. I requested help on a project and talked to them (Dave)…read moreabout coming to perform the work. Never heard back after sending the address where work was to be performed. If you can't perform the work, there's nothing wrong with saying no.

This store has very poor customer service. They have one salesperson. I had located my selection…read moreand then had to wait 35 minutes to have a sales order written out so that my product could be cut. I visited the store on a Tuesday morning with only 3 total customers and it still was an unpleasant and disappointing wait time. I will not return.

Great service here! Little difficult when there is only one employee in the store and multiple…read morecustomers, but Kevin genuinely cared about helping us pick the exactly right carpet.

We are truly happy with our decision to purchase our new carpet from Discount Carpet Warehouse…read more This selection was a very important part of our whole house remodel. We looked at all types of flooring for our upstairs. We settled on carpet, then started the search for a vendor we felt comfortable with. I stopped in on several retail outlets and of course the Big Box stores. Discount Carpet was one of the first places I shopped, after 3 months of comparison I still couldn't beat the consultation, concern for our needs and the price we were quoted by Discount Carpet. Israel was our consultation, patient and we'll informed. Israel came out and measured our upstairs at no charge. We worked well together through the entire process. From start to finish it was a great experience, we've already recommended them to friends and family.

Called for their free estimate and they charged me $35. Then they didn't call me back, so I called…read morethem. They were very rude and wouldn't give me the estimate or the square footage. I wouldn't recommend this company. Zero stars

Alex with Carpets Plus demonstrated first class customer service from start to finish, as he did a…read moretremendous job of managing expectations right out of the gate (our carpets are 20+ years old), and then proceeded to overdeliver on these expectations, as our carpets look incredible, and he has actually caused us to stick with our current carpets rather than buy new carpeting (yes, the job he did was that good!). On top of that, he was very personable and professional and he is also very dog friendly, and I highly recommend him to anyone looking for exceptional carpet cleaning at a fair and reasonable price.

What an amazing job done by Alex! He truly brought my two couches from kid destroyed to brand new…read more He completed exactly what I asked for, was on time, professional and courteous. I will certainly use his again for cleaning needs!

Great people, friendly, good prices, Do great work. Definitely use them again. Would recommendread more

After a few years my vinyl plank flooring started buckling and coming apart. I called them and they…read morecame to my house in a couple of days looked over the flooring. They said they would do some reseach and get back to me in a few days. I called them after a week of waiting and they were still researching and would call me back the next day. This went on for 2 months. After the initial call they never called me back. Finally after me calling them weekly they came again to look at the floor with a representative from the manufacturer said they would see what they could do for me and call me in a few days. That was in December and I haven't heard from them.

All I got was a quote and decided to pass on this company. The customer service was top teir, very…read morenice people and very responsive! However I'm concerned about pricing... I wanted Armstrong sheet vinyl in my kitchen, roughly a 175sqft space. I've had three companies out so far to measure and get a quote including carefree carpets. The first company quoted me $1750.00 the second company quoted me $1200.00 and carefree carpets quoted me $2597.51 typically I wouldn't judge a price jump because every company has a right to their own pricing but with a price jump THIS big I can't help but wonder what they're marking up so high and why? Very odd and will be warning people considering this place.

We had an outstanding experience working with Haley at Carefree Carpets. She made several trips to…read moreour location in the northern suburbs to discuss carpet options and show us samples, and responded in a timely fashion to emails and phone calls. She provided expert guidance of rug options and clear pricing estimates for carpet and installation. Haley was highly conscientious, knowledgeable, and pleasure to work with. Highly recommended for carpet and flooring needs.

We bought carpet from 50 floor because the commercial says they do the heavy lifting. I have a…read morebedroom with an armoire that separates into two pieces, a dresser with a mirror that comes off and a sleigh bed with a Tempur-pedic mattress. The bed has to be taken apart after the mattress comes off. two men who looked not big enough to move furniture took one look at it and said they would put sliders on it to move it. I told him the plastic sliders,that look like they have been sliding things on concrete., Would damage my wood floors. I had a straight shot into the bathroom for them to put furniture and it was plenty big enough for it. I asked if they had anything to put over the tile so they would not damage it and they said no. I asked if they had anything to put on top of the hardwood floor to put furniture and they said no. They eventually told me they do not move furniture. 50Floor does NOT not do the heavy lifting. We spent the day moving things out of the bedroom and out of the closet and taking everything off of the furniture as well as removing a TV set from the armoire. I rearranged furniture in my great room to make it easy to do this work. What a waste of time. Oh, and they assured us they would not charge us a restocking fee. They should've paid me a fee for my trouble.

Excellent customer service thru the entire process. The installers were friendly, and very…read moreprofessional. From the beginning to the end, FCI South East Charlotte were a pleasure to work with.

We have had a terrific experience with Gustavo and Neo Flooring. Gus has been very responsive, took…read moreour concerns seriously and offered very good guidance as we waded through the huge volume of available carpets. After installation was complete he returned to inspect everything and went above and beyond to ensure our home was clean and in order to our satisfaction. David and his helper did a great job installing our carpet. They were very careful carrying long and heavy rolls of carpet through our home and upstairs (which included a very tight turn) without making a single mark on our newly painted walls. Our master closet had many contours along the bottom of our custom shelving units and and they tucked and fastened the carpet seamlessly. At the end of a long day they took the time to throughly vacuum all of the carpet AND cleaned up every little "fuzzy" off of our driveway (where they rough-cut the carpet prior to installation). We have been so delighted with our experience that we've decided to have Neo Flooring provide and install additional runners and an area rug to cover parts of our hardwood floors. We would highly recommend Neo Flooring!

We had the carpet done up stairs and some hardwood done downstairs. Stained matched current wood…read morefloor perfectly. Wonderful customer service! Very thorough from start to finish. Would highly recommend!

Prompt responses and scheduling, very professional. Nice job cleaning, carpets look greatread more

They did a great job and were really nice people. i won't hesitate to use them again.read more