Looked for bathroom showrooms all over Charlotte but finally found Prosource. Great selection of…read morecabinets, floors, counter tops, marble, granite,tile, etc. very helpful staff Really enjoyed picking out our bathroom cabinets, floor and shower

Will NEVER recommend them to anyone... There customer service was absolutely horrible and there…read moremangers are very very Rude. And they do NOT STAND behind there work. Paid alot of money to have all the floors in house done and they did did them wrong and messed them up ,and now refuse to come fix the mistake after the job has already be paid for. So unprofessional...

A decade since my First To Review in 2013 and I'm back to update. I needed some things to work on…read morethe Sprinter van and this time, I'm in the limber department. I picked out the pieces and found an orange apron, asking him to cut them as I needed. For the first time, he said that he couldn't cut it long ways. Odd, but okay. So I pivoted and found a piece that would work. The store is tidily laid out and has just about everything you could possibly need for your home improvement project from lights to tiles to power tools. There is a ton of lumber (check it carefully - it is sometimes stored outside and gets rained on), hardware, kitchen appliances and toilets. If you have the skills, they have the stuff you can turn loose on your house. Or for me, van. If you can do your shopping at a more local hardware store like Blackhawk Hardware, please do. But today I'm in Steele Creek and this was convenient or I would have gone there. The new lumber I needed ended up working out well, possibly even better than what I had originally planned. [Review 545 of 2024 - 3602 in North Carolina - 21576 overall]

Home Depot, you missed a sale because of your sub- standard delivery process. Our refrigerator…read morebroke and we had a freezer full of food. We needed a new one immediately. We visited your Rivergate store and asked when could we have a new one delivered. We were told it would take 4 days!! We didn't look at any refrigerators and immediately left the store. We went up the street to Lowe's Home Improvement. They advertised next day delivery!! We happily purchased our refrigerator from them and it was delivered less than 24 hours after we purchased it. Food didn't go bad and we are happy customers. Seems like to me, Home Depot needs to hire more Process Improvement Engineers!! Hey, I might know of an excellent engineer!

Lance did a great job delivering our new furniture, we had a lot going on at the house, but he…read morepatiently worked around the construction and mess in a very timely way. Thank you!

Lance and Carlos were exceptional in terms of communication, delivery and care of our items. kind…read moreand helpful. Viridien was an excellent choice for patio furniture. personalized service and white glove delivery! We are 100% happy with our purchase!!

We had such a great experience with The Tile Shop. Susanna was our design expert, she was amazing!…read moreWe had an appointment and she asked me for inspiration pictures a few weeks before our appointment. When we walked in, she was prepared and was able to show us exactly what we were looking for. We did an entire house renovation, so it was a pretty big project. All the tile selections look fantastic. Susanna went above and beyond for us; even after we bought our tile. If we had questions, or needed more material, she was always available to help us. She communicated well with us and our contractor. Truly a great experience!

Helpful and responsive and got the job done for me. Suzanna provides excellent ideas and helpful…read morefeedback.

I am a Design professional in the Charlotte area. I visited Floor&Decor in Pineville this week…read morelooking for bath floor and wall tiles for a current project. This project required creative inexpensive options for an out-of-state installation. I asked an employee by the name of Selena for assistance on materials, pricing, and availability in other Floor&Decor locations. She was joined by Anfernee and they "tag-teamed" in assisting me with amazing customer service and a perfect outcome. It is refreshing to receive genuine service from young, friendly, willing employees....thank you! Floor&Decor will always be my first go-to!

My people went in, places and paid for an order. Told them I would be there within the hour. Having…read morearrived, I was told nobody even started the order and to wait 20 minutes. An hour later they still haven't started the order, yet customers coming and going who clearly paid for orders after me were pulled and filled. This isn't the 1st time. I would avoid this place at all cost. Management sucks and there's absolutely no accountability

We had a scheduled consultation appointment for the owner to come to our house to look at our…read moreproject. And, we arranged our entire day around this appointment. Unfortunately, it was a no show. We were stood up. I called the shop and told Rachel that we had been stood up. She said she would find out what was going on and would call me right back. She never did. All around, awful customer service. One final thing: when I went to the store, the owner wanted to know if I lived with a partner. What does that have to do with making draperies? Luckily, I have found someone else to help us with our drapery needs.

The studio had a great selection of fabrics. They were very friends and willing to help with my…read moreproject.

Don't walk. Run to this fabricator. Not only do they design, supply and fabricate your countertop…read moreneeds but they install as well!!! Just an awesome family over there by the tracks!

I'm very disappointed in my experience with Harkey Tile and Stone…read more I went to them for my bathroom remodel, worked with Terri Wheeler on design and tile choices. Everything seemed to be going smoothly until she recommended a tile installer. When we were working on measurements, Terri stated that they don't sell tiles "by the tile" they come in square feet. Technically this is correct but when trying to figure out the square feet needed for each tile, Terri kept saying that they are not responsible for measurements and the installer is responsible. Well, Terri had the measurements and did the math but when it came down to doing the deal she wanted to release her liability and I ended up ordering more tile than I probably should. Because the installer broke my tiles I had to reorder and guess what- The person at Harkey taking the order never asked how many square feet I needed. My 24 x 48 tiles came in a box of 2 and my 12x24 floor tile came in a box of 6 tiles. Getting Terri to call me back was a process, there was ALWAYS an excuse and on one call she even divulged personal information about someone at Harkey that was none of my business. I'm not sure if she felt this would soften my bad experience but it only made me question her even more. After having a very challenging and bad experience with the installer that Harkey recommended, I reached out Drew Messenger, manager, to try and get my problem resolved. At this point I was already 2.5 months into a very small and simple bathroom remodel. Drew said he would assist in getting it resolved. Well, he did to a certain point. After back-and-forth with Harkey and the tile installer I ended up having to threaten litigation to the tile installer to get my bathroom completed. I was left with a USED vanity that was improperly installed, etched marble floor, grout haze on tiles, damaged drain cover and personal items that were used and or taken from my home. During this whole process, I was also getting a quote from Harkey on installing my kitchen countertops. Terri forwarded me an email with my updated quote that was $665 over my original quote with a note in the email from Drew to "increase each at $200 each". When I asked Drew why he emailed Terri with the increase his response was "Since you retained a lawyer for your issues regarding your tile installation and threatened to use them leads us to believe you'll be happier with a different fabricator and to consider my quote null and void." Drew is right! After my experience with Terri Wheeler and Drew Messenger at Harkey Tile and Stone, I do not want to work with them on any other project and I would advise you to consider what I wrote. Definitely do not rely on them for install recommendations! Know your measurements and don't let them tell you that they don't know how many tiles come in an order because they do. The tile I purchased was "their most popular tile" so to say you don't know how many tiles come in a box is an outright lie. In addition to the lack of customer service, their prices are higher than others that I have found in the area--SAME product and better customer service.

I had a rug that needed cutting, bonded and cleaned. They drove down to SC to pick up and again to…read moredeliver. It looks beautiful! They did a great job! It was a thick silk/wool and Zakar bonded by hand. The price was very fair. I highly recommend them!

Its always a gamble buying a rug online, even though, i had a pretty good idea of what I wanted…read more However, I have to say that the customer service went beyond what is normal. I had an instant response to a rug I inquired about. Not only that, but they organized for me to have a facetime call so I could see the rug as I was unsure about how the color would look. These guys were super nice, they rolled a number of rugs out as i was talking to them, and honored the price of a similar rug I was looking at. They sent the rug out that same day and it arrived promptly and looks amazing. 10 stars for this business wouldn't hesitate to buy again. Its hard to survive as a small business these days but I feel that its important to recognize those who embrace customer service, responsiveness and easy of communication making it like a friendly local business. Thank you magic rugs