I am a Design professional in the Charlotte area. I visited Floor&Decor in Pineville this week…read morelooking for bath floor and wall tiles for a current project. This project required creative inexpensive options for an out-of-state installation. I asked an employee by the name of Selena for assistance on materials, pricing, and availability in other Floor&Decor locations. She was joined by Anfernee and they "tag-teamed" in assisting me with amazing customer service and a perfect outcome. It is refreshing to receive genuine service from young, friendly, willing employees....thank you! Floor&Decor will always be my first go-to!

My people went in, places and paid for an order. Told them I would be there within the hour. Having…read morearrived, I was told nobody even started the order and to wait 20 minutes. An hour later they still haven't started the order, yet customers coming and going who clearly paid for orders after me were pulled and filled. This isn't the 1st time. I would avoid this place at all cost. Management sucks and there's absolutely no accountability

I was searching for a specific Simplehuman trash can and having a hard time finding it locally. I…read moreneeded it quickly and didn't have time to wait for shipping. Fortunately BBB had it in stock at this store so I found a coupon and placed the order for store pickup - I got the last one! Within two hours I got a notification that it was ready and that curbside was available. When I arrived, I hit the button in my email to notify the store and entered the space number where I was parked. Before I could make room in my trunk for the box, an employee was pushing a cart out with my order. He helped me get the box in the trunk and I was on my way. I love when I get prompt service, and when I receive what I paid for. No complaints from me.

I ordered two small outdoor lumbar pillows through Bed, Bath and Beyond, found them uncomfortable,…read moreand decided to return them. When speaking with customer service, I learned that Bed, Bath and Beyond would deduct $25 dollars from my refund for shipping, but since I was "A good customer", they would instead deduct $18.40 from my refund. Still an unreasonable amount. I will stick to merchants who offer free shipping on returns!

8/20/2025 I was greeted and helped by a wonderful person…read morenamed Genesis. I made it there just before they were getting ready to close, as it was about 5:45. I had 2 quarts of paint I needed, two different colors. The cans I brought with me were very old and dried out. Not only did she do an excellent job explaining, matching, etc. she was super cool, friendly, professional, and knowledgeable. I appreciate her patience and excellent customer service!!

I'm not even sure what the other people that left comments are talking about. The people here are…read moresuper nice and exceedingly friendly. They go out of their way to make sure that you're taken care of including giving great advice, and making sure the line goes quickly so you can get in and out.And since this is considered and essential business as all construction oriented businesses are, I'm glad they are open. They follow all the right procedures as any other business that is open right now should. Kudos to them for rising above!

Bud did a great job on my old knives. Even got old bread knives squared away. Very nice and easy…read moreto work with.

I was having trouble with my brand new clipper blades. They were dragging and I barely got through…read moreone clip with them. I found Bud with Sharp Time on Yelp and took all my blades to him. He has a locker system for drop off and pickup. Bud sharpened all my blades and had them back to me the next business day! I was blown away by his efficient and fairly priced service. My blades are cutting like butter and are BETTER than new! Thank you, Bud!!

Since moving to southwest Charlotte a year ago, this Ace Hardware location has easily become my…read moreabsolute go-to hardware store, keeping Home Depot and Lowe's in reserve as backup plans when rarely needed. Every single time I've visited over the past year, I've been warmly welcomed the moment I walked through the doors. The customer service here is genuinely outstanding. Whether I'm dropping in for a quick project or seeking help with numerous items across multiple trips, the staff consistently goes above and beyond to make sure I find exactly what I need. The store strikes the perfect balance: it's small enough to feel like a friendly neighborhood gem, yet it is stocked well enough to satisfy a surprisingly wide variety of home improvement needs. It's a breath of fresh air compared to the giant big-box stores where finding an employee that can assist often proves a challenge.

Ace is the friendly hardware place, and it was certainly so today. I'm working on rewiring the…read moreplumbing in the Sprinter van and need all sorts of stuff. This was my first stop on this journey and I'm still trying to work out what I need and how this project is to be accomplished. I was greeted when I entered Carroll's Ace Hardware and asked if I needed assistance. I do, but I'm not ready yet and so I was able to browse, ponder and figure out what I am doing and what they have. After a bit, I have some ideas but I'm not yet ready to commit. But when I am, I'll be back to here to get the bits. [Review 564 of 2026 - 1425 in South Carolina - 25746 overall]

This store has perhaps some of the worst customer service ever. I purchased $157.52 worth of…read moreproducts from them, including 2 gallons of semi-transparent deck stain in the color "hill country". This is a color that I meticulously picked out online prior to coming to the store. When I got home and started using this product on my deck, I knew immediately that the color I received did not look like the "hill country" pictures on the Sherwin Williams website, the swatch in the store or any of the deck photos I had seen online. After immediately calling the store and going around with an employee who told me in 10 different ways that I was wrong, without even seeing the color in my can or on the deck, I told him I would just drive back to the store so that he could see for himself. After bringing the cans back to the store and the employee AGREEING with me that the color didn't look right compared to the swatch, he said couldn't process the return because a manager wasn't there. He told me I would have to come back the next day. This would have been a great thing for him to tell me over the phone when I told him I was going to come to the store in person. The following day, I called and an assistant manager answered the phone. Again, I had to go around and around with her telling me that I was wrong about the color. Please keep in mind this was after I had wasted my time driving back to the store the night before to try to show them in person AND the previous employee had seen the paint / my deck photos for himself and agreed with me that the color didn't look right. At this point, I just asked for a manager and demanded a refund. I will never be purchasing anything from this store again. Had this store at least acted like they halfway cared about me as a customer, I would have at least exchanged the cans for 2 new cans of the correct color. I don't think the customer is always right, but at least hear a customer out or see the product for yourself before you immediately start telling them that they are wrong. How you can you even argue with a customer about the color until you've seen it for yourself? and they should also consider having someone in the store at all times to process a return, especially if the customer calls advance.

Everytime i come here for paint, they always offer me a good service…read more Staff are very friendly and quick

What an awesome job on my hand and garden tools. Jonathan was so amazing and he was very patient…read moreand explained everything they would do. In addition, they were just super nice people. I highly recommend them.

I had two chef knives that needed to be sharpened. The team here did a fantastic job in customer…read moreservice and sharpening. Would highly recommend.

Great service, mostly commercial plumbing products(high quality). Sales staff will really work to…read moreget a quote within your budget. Stephen in counter sales is sharp too. High level of experience. I've never lost a bid because they were too high($).

Wonderful company. Charlie is great to work with through the buying process. He's genuine, helpful,…read moreand goes out of his way. My father and I purchased a water heater through Charlie, who sent us an email with the specs, held it till we could get it, offered and had it delivered for free (and was delivered within the hour), and even gave us a discount. Couldn't ask for better customer service. And the water heater was off the highest quality. Five stars, hands down. Thank you Charlie and Murray Supply.