I asked Maurice to install a hitch on my new Lexus SUV that I had purchased online at eTrailer.com because Lexus wanted 4 x more for the hitch. Maurice installed it and was so gracious about working with my since he hadn't installed one before. This is the second time I've had work done at Playa Vista Shell and it both times I would rate it 5 stars. read more

Kelly is an artist with a wrench and a good man to boot. He dialed in my vintage Mercedes better than anyone ever could. My car will never go to another place. -jb read more

You never have to go to go to another auto mechanic again!I was astounded by the honesty and excellent service I received when I panicked and saw on my dash board that I had possible engine trouble. Mr.Kelly Murphy,service manager,went right to work, and soon I was on the road again, after he assured me that I was safe.I Although I live in a different part of town but work near the station,I will be bringing my car there in the future for all repairs because of his honesty and excellent service.I must also add that I have been getting my gas from this station for many years and ALL the people who work there are friendly and professional . read more

I am the owner of a 2013 BMW 3 series. For years I have been pretty good with keeping up with the service required on my car. Just recently I fell out of warranty but as many times that I have taken it to the dealership for some reason the engine light has kept coming on no matter how many times the problem has been addressed. The last time I took my car to the dealership they told me that it would cost me almost $400 just to run the diagnostic. But I refused to pay that for a problem that keeps occurring ESPECIALLY after they have "serviced" my car more than a half a dozen of times. Now that I have Kelly to service my car over at Playa Shell, he informed me about the California 7 year/70,000 Emissions protection coverage which basically states that for any vehicle sold in Cali when there is something that will make the check engine light come on within that time frame the manufacturer has to cover the warranty and service the car and fix the problem. So he directed me to return to the BMW dealership because it was a state law and they had to fix it for no charge. Sure enough I went back to the dealership and low and behold they took my car in and gave me a loaner with no questions asked. I see why people like Kelly do well with their business and stay around for a long time. Being a female, often we are taken advantage of because rightfully so, we aren't knowledgeable enough about things like this. To add, it takes someone who cares about PEOPLE and who want to treat everyone with the same level of professionalism no matter what gender they are. Had it not been for Kelly telling me this info, I could have spent thousands of dollars getting this problem fixed considering that it was BMW's responsibility in the first place. If you need someone who does well with foreign vehicles, HANDS DOWN, Kelly and his guys at Playa Shell are the ones to go to. I can't thank him enough for his honesty and truly grateful that he is so knowledgeable in servicing cars. read more

IN SHORT: GO. HERE. You won't regret it. In fact, it will save you time and money. Kelly is one of the best mechanics I have ever met. He has a mountain of knowledge, a great attitude, and is very fair and upfront with you on what he thinks can be done. If you want to know how he won this glowing review, just read on.... THE DETAILS: First off, I love my bimmer, I baby it, it's an '03, and I try my best to keep her running smooth. But about a month ago, she unexpectedly felt like she was dragging an anchor. In fact, the engine would suddenly stall out - particularly up ramps - which NEVER HAPPENS. As soon I could, I took her to my mechanic. But surprisingly, it was very frustrating because I would pick up my repaired car, it would run fine for a day, then the same problem would occur. This happened 3 times, over the course of 3+ weeks. (and keep in mind I kept needing car rentals b/c I thought my car was fixed) Finally, down and desperate, I called around and my relatives recommended I try out Kelly / Maurice at this Shell. (Like as in the Gas Station???) But with nothing to lose, I drove over with my limping car in the morning. The repair shop wasn't open yet, but I had been told to leave my keys and a note at the counter. Kinda odd... but, when your family tells you they got a guy, hey... So a few hours later, Kelly calls me up. First off, I was surprised at how positive and uplifting he was. Dude's kinda funny... but more importantly, he went over the symptoms my car had and wanted to know specifics. I told him about the stalling, the engine, and about my many visits to the mechanic. Kelly assured me he'd do his best to get to the bottom of this. The next day, I get a call from Kelly. Again, great energy, which made me feel hopeful, but then he asked if I was sitting down. Ah sh******t... Kelly said he figured out why my mechanic probably couldn't ID the problem. Because the issue wasn't easily identifiable. But in all his years, he believed the culprit to be a major fuel component that needed repair. And the costs: $8,000+. Yeah, I nearly FELL OUT of my chair. But, but, BUT, here's where Kelly went above and beyond: He told me in talking with his guy at BMW, he discovered my particular '03 model just so happened to be a one of the first super ultra low emissions vehicles. (totally not making this up -- just google SULEV) And it just so happened, that this major issue, was most likely covered by a 15 yr / 150k mile warranty. Yeah, I almost FELL OUT of my chair again. And as I was still transitioning from total despair to absolute awe, Kelly told me his guy at BMW Santa Monica was expecting the vehicle. Just bring it in to them, and they'll confirm, then repair if it's under warranty. So I did... and it was.. and I picked up my fully repaired car today. So yeah, GO HERE. And have Kelly check out your car. He's one of the good ones, because he's honest, positive, and will do an amazing job. *FYI -- Yes, I did pay for my car being checked out at shell and also for a filter to be replaced too. But the price was fair, and honestly, Kelly really went above my expectations in this situation. So if they see this: THANK YOU KELLY & MAURICE. YOU GUYS ROCK! read more

The service department is great. They have helped us many times in the past. From brakes, ac, to basic oil change, they are super helpful and professional. read more

I rarely write reviews, unless they really deserve it. By far the best customer service you can get. They get things done quickly, honestly, and correctly! Kelly is pretty much always there and AWESOME! Every time I've gone in, they found time to help me out immediately. They didn't charge me the ridiculous "labor" or "diagnostic" fees that all other auto shops charge even if your car is running fine. Being a woman, I hate when men try to take advantage of me at auto repair shops because they think I don't know about cars... but they've never done that once here in the two years that I've been coming. Also, one worker even shared his corn with me because he wanted me to try out the bbq place across the street. read more

I agree completely with Kellie! I went here for years in college- so close and convenient. Not knowing a lot about cars can be intimidating when you're taking your car into the shop. I feel as though 90% of the time car shops take advantage of this lack of car knowledge for young women and overcharge you or tell you you need a service when you don't. Here, they always go above and beyond making sure that you know exactly what is going on with your vehicle and helping out making it as cost efficient as possible. Great service and staff! read more

Do not go to the service station, those people are ripped off. They claim they are BMW certified but they are really not. I took my BMW there and those people think I have no idea about cars, they charged me 130 for the oil change when they quoted me 85 over the phone. Then they always look for ways to tell you your car need more service and they will basically try to suck you dry before you walk out the door. These people are a bunch of dishonest bastards. Don't go there especially if you have a nice car because they will rip you off. read more

I used to be a longtime customer. Maurice and crew provided exemplary service to me and my friends for many years-- until the last year or so. Recently, we brought in our Honda to have the timing belt replaced. It wasn't broken-- just maintenance. The truck was running great. We got a call that "something happened" during the timing belt replacement, and that they'd need to keep the truck a few more days. After asking what happened, I was told the valves were gone, it was their fault, but they assured us that they'd make it right. We got the car back, paid our bill ($hundreds) for the original job. There was no charge for the valve job. After getting the car home it was clear that the truck wasn't right. When my wife brought it back to the shop- telling them it wasn't running right, they told her there was nothing wrong. They wouldn't even acknowledge there was a problem, leaving my wife feeling unheard, and unbelieved. We ended up taking it to the dealer, where they absolutely found issues. After an additional $800 at the dealer, the car finally runs right. I can no longer recommend this shop to my friends and family. read more

These guys were AMAZING. As a young woman, it is hard to find car dealerships or auto body repair places that are honest, and this place was incredible. Not only were they clear with me about what actually needed to be repaired for the car to be drive-able, but they did it quickly and were able to explain other issues I had been having with the car. 10/10 recommend, they did a fantastic job and if I ever need car assistance again (which I hope I won't) I will 100% be coming here first. read more

I had the worst experience here with the mechanic shop. They tried to replace the brake pads, and didn't even tell me that the rotors were cracking and that's why there was a noise. I didn't even need pads, but they just replaced them anyways. When I took it to another mechanic, he found the problem right away. Shell would not even talk to me about the service they did, they even hung up the phone on me. Worst place ever to take your vehicle for service. Will never go back. read more

I have only come here for oil changes and minor issues. Added bonus is that it is walking distance from my office. Kelly has always been professional and courteous and the prices are very reasonable. No need to go to Jiffy Lube or Valvoline again! read more

Kelly and his crew are the best, great at what they do and are very reasonably priced. If you are shopping for a knew mechanic I highly recommend you bringing your automobile to Kelly! read more

Maurice and all of the other mechanics here are some of the THE NICEST people I've ever met. As a young woman who knows nothing about cars it would be easy for a mechanic to overcharge me. However, at Playa Vista Shell I know that I am never being duped. Maurice even personally showed me the chart with all the standard prices just so I would feel comfortable with the estimate he gave to me. If I ever have any problems with my BMW this is the first and only place I go to. Love these guys!!!!!! read more

Kelly is awesome!! He not only fixed the blown radiator hose that pep boys didn't bother with but did it quickly and efficiently!! He also fixed a panel on my passenger door that had been hanging off for years:/ I wish I would have listened to my instinct and taken it to him first. Even though his shop is clear across town next time i have a problem with my Audi he will be the first shop I Call!! Your a life saver Kelly!! And such a nice guy as well!!! Thank you so much!!! read more

This is my go-to neighborhood gas station. They're fast and friendly and dependable. I recently broke my rear windshield and Kelly Murphy took the time to help me put on a plastic tarp and didn't charge me anything. Thank you guys! read more

Charge $5 to put air in the tires. Ridiculous!! They shouldnt change for that. If i wasnt in a hurry to find a shop i would of went somewhere else! Ive gone to other shops like this and they dont charge. Makes me wonder how much rhe shop rip people off. Buyer beware! read more

These guys are awesome!! I had an oil change and a tire rotation... Usually when I go somewhere, I get the "list" of things I need to change... Not here... no "up sell"... I'll be coming here from now on!!! read more

I love this place! I've been bringing my 1992 Mercedes wagon here for almost a year now. Previously I was taking it somewhere else where I felt like they were only really taking care of the symptom and not the problem. That's not the case at Playa Vista Shell! Kelly is a superstar and has literally saved me from feeling like its time to trade in the old wagon (it has 250,000 on the clock). He's Mr Mercedes! He knows them inside and out. All the issues that I've come to them with have been resolved same day and at a very reasonable price. He even managed to bring my a/c back to life! Which is something that hasn't worked in the 6 years I've had the car. That in itself has pretty much transformed my life! Always professional, always honest about what needs to be addressed right away and what can wait. I totally trust Kelly and feel secure when I drive away that my car is in good shape. I highly recommend these guys! read more

Kelly at the service center is very honest and polite. I took my old Mercedes to him because it had a check engine light on. I didn't have an appointment but he was able to check it out for me right away and give me a recommendation. He also checked the oil for me. There wasn't much for him to fix so he sent me on my way. I'm sure other mechanics would've found something to charge me for. Would definitely recommend taking your car to him. read more

DO NOT TAKE YOUR CAR HERE! These guys are crooks! My car was here for a total of 7 days on two separate occasions with an A/C problem. When it was all said and done, nothing was fixed and they were dumbfounded as to what was causing my problem. They charged me $200 for a relay that they "replaced." I took it to another shop the next day where my car was fixed in three hours. All the car needed was a new relay (the one that Shell said they replaced, but actually didn't). I returned to Shell with the old relay in hand and called them out on their scam. After some hell was raised, I got my $200 refunded. AVOID THIS JOKE OF AN AUTO REPAIR GARAGE AT ALL COSTS! read more

Brought my car here for an oil change and they were friendly, efficient and reasonably priced. Will definitely be back!

Amazingly helpful and straight forward. Kelly is an a amazing technician with a broad set of knowledge and skills. Don't let the gas station setting fool you, these guys are astounding! read more

Wonderful experience, as always. Super honest. Suggested ways to save money. Doesn't push extra services. Just nice, honest, fast service. This is my go-to for all my BMW needs. read more

Kelly is GREAT. I have a Benz 350 2010 and he took care of at a fair price and quick turnaround. I got a great/honest vibe from him. HIGHLY recommend. read more

Kelly was great, made me feel completely comfortable during my visit to have my BMW serviced. He is officially my mechanic of choice... All service completed timely, and my car is running like normal!!!! I will definitely return in the future! read more

LOVE the workers. Went in with no prior notice for some help with my air conditioning that ended up being a user error. Upon leaving Kelly stopped me and immediately fixed the long needed dent in my door free of charge. Kelly was helpful, amiable, knowledgeable and quick. Thank you so much playa vista shell!!!!!! read more

I have nothing but pleasant things to say about this service station. Kelly is an amazing technician/mechanic and a straight shooter. He is fully certified and knows German cars very well....and just cars for that matter. Customer service is on par with walking into a Nordstrom. Service with a smile and do not try to "up sell" you on what you don't need. I would highly recommend making a visit here for your next service. read more

The auto repair area is the most fair location in all of Playa del Rey and Marina area. Kelly is exceptional with his years of experience and fairness. They don't charge if it's something unneeded but offer tips on keeping the car running well. They are incredibly reasonable for their work and service and never had one single issue on my Jeep. Highly recommend this location for auto care!! read more

So impressed by Kelly and crew at Playa Vista Shell. I had a headlight out and didn't want to drive without. My usual mechanic couldn't get me in for 5 days -- Kelly took me the next morning (it was almost closing time when I went in initially). They ended up fixing the headlight, a drip pan that was hanging down and doing an oil change -- all in a few hours and for a reasonable charge. Thank you! read more

The Service Manager Kelly Murphy is a master with a passion and a love in performing excellent service and repair to whatever ails your car. He has tons of experience and was able to quickly determine that my tire could not be plugged with certain fast checks he made which saved me valuable time trying to get to work and although he did not have the exact tire to replace mine, he went above the call of duty by ordering me a new one and getting it there within minutes. He also was so supportive in going that extra mile by taking the time to fully explain the situation where my tire had a disastrous failure from the long term stress from an out of alignment condition so that I would not suffer future issues. So if you want to not only get your car repaired expertly, but to go to someone who will take the time to fully explain what to do to avoid any further costly repairs please be sure to go to Playa Vista Shell and talk to Kelly Murphy! read more

I have serviced my 2000 BMW in all areas of Los Angeles. Tarzana to Hollywood, and also down to Manhattan Beach. The Playa Vista Shell Service Station is far and away the most economically efficient, and BEST car service center I have ever used. I used to spend a fortune maintaining my vehicle, to the point where I almost had to sell it. A friend from LMU told me about the Playa Vista Shell station 3 years ago and it was the BEST referral I have ever received. The mechanic Kelly is the most knowledgeable and thorough technician I have EVER worked with. On top of that he is just a really honest and nice guy, which is very rare when it comes to car-care... There is not another service shop in the greater Los Angeles area that I recommend to anyone. James F. read more

Consistently great experience with these people here. No problem too big, too small, or ridiculously dumb. I have taken four separate cars to them for various issues over the years and both maintenance and repairs have always gone well. Prices are reasonable and they finish within the timeframe they tell you up front. Of late I'm having a nightmarish issue with the emissions software. They are always honest about whether they can fix it or not, have not charged me a dime for diagnosis, and everything they have fixed stayed that way. When it is something outside of their expertise or better handled by the dealer (like my computer software update), they simply advise me on the next step. One of the few places I'm comfortable that my wife and I are hearing the same thing when we take the car for repairs. Thanks you fellas, I appreciate you! read more

Friendly service. Very helpful and understanding. They solved my problems with my BMW X5 last 3 times without any charge. Other times they charged less than half dealer prices. This garage is now my personal garage. Like a personal doctor. Vinod M Patel From: GENE LEONARD OPPENHEIM MD, M.D. Received: 10/15/2015 5:00 PM PDT Hi Mr. Patel: Your echocardiogram was fine. No aortic valve problem or calcifications. Good news! Yours, Gene L. Oppenheim MD Department of Family Medicine Kaiser Permanente, West Los Angeles Culver Marina Medical Office Building read more

I was referred to Kelly at Shell by an auto parts store. They said he's the best at German cars. Going to a new auto shop is always intimidating and easy to be skeptical with garages reputations and me being a single girl. I had the best experience and will never go to another garage. Ever! He was so nice, went above and beyond, explained to me in detail, trust worthy and got my car done exactly by the time he said he could. He even did a make shift fix on my window so that I can use it again. (I broke the lever right off!) I will be needing an oil change soon and you can bet that I will be taking it to Shell. Always a relief to have a good garage. read more

I have nothing against Kelly he is a nice guy. You can be nice but to be an expert at what you do is another im not satisfied how I spent 200 dollars to try to get my car fixed due to an oil leak and they can find it on an Audi A4 their belief is to just bring it back I did still not fixed I took to another place and they got it right the first time so if you reading this Maurice owner Or Kelly I want my money back asap or Im gonna report you to better business bureau or even take you guys to court read more

If you need any work or maintenance for your ride, THIS IS THE PLACE!!! Kelly consistently finishes the job under the quoted time and I have yet to pay the quoted price. Talk about honesty. integrity and quality work. This is he only place I will take my car as long as I live in the area. If you need a temporary fix rather than a complete solution, (a heater core and torn out dashboard, as was my case, most recently) Kelly will inform you of other options if available. Stop by this place and introduce yourself so when the time comes and you're in need, you will get the best help ever. read more

Kelly and the staff at the Playa Vista Shell Service Station went above and beyond to fix my car. Within the hour my car was fully serviced. A few days later I had to return as I had jammed my trunk which they fixed themselves, saving me time and money. Thank you Playa Vista Shell!! read more

These guys are THE BEST. Any work you need done on a car by a mechanic, definitely go there. They are honest, and never try to rip you off. I highly recommend using them. read more