IN SHORT: GO. HERE. You won't regret it. In fact, it will save you time and money. Kelly is one of the best mechanics I have ever met. He has a mountain of knowledge, a great attitude, and is very fair and upfront with you on what he thinks can be done. If you want to know how he won this glowing review, just read on....
THE DETAILS: First off, I love my bimmer, I baby it, it's an '03, and I try my best to keep her running smooth. But about a month ago, she unexpectedly felt like she was dragging an anchor. In fact, the engine would suddenly stall out - particularly up ramps - which NEVER HAPPENS.
As soon I could, I took her to my mechanic. But surprisingly, it was very frustrating because I would pick up my repaired car, it would run fine for a day, then the same problem would occur. This happened 3 times, over the course of 3+ weeks. (and keep in mind I kept needing car rentals b/c I thought my car was fixed)
Finally, down and desperate, I called around and my relatives recommended I try out Kelly / Maurice at this Shell. (Like as in the Gas Station???) But with nothing to lose, I drove over with my limping car in the morning. The repair shop wasn't open yet, but I had been told to leave my keys and a note at the counter. Kinda odd... but, when your family tells you they got a guy, hey...
So a few hours later, Kelly calls me up. First off, I was surprised at how positive and uplifting he was. Dude's kinda funny... but more importantly, he went over the symptoms my car had and wanted to know specifics. I told him about the stalling, the engine, and about my many visits to the mechanic. Kelly assured me he'd do his best to get to the bottom of this.
The next day, I get a call from Kelly. Again, great energy, which made me feel hopeful, but then he asked if I was sitting down. Ah sh******t... Kelly said he figured out why my mechanic probably couldn't ID the problem. Because the issue wasn't easily identifiable. But in all his years, he believed the culprit to be a major fuel component that needed repair. And the costs: $8,000+. Yeah, I nearly FELL OUT of my chair. But, but, BUT, here's where Kelly went above and beyond: He told me in talking with his guy at BMW, he discovered my particular '03 model just so happened to be a one of the first super ultra low emissions vehicles. (totally not making this up -- just google SULEV) And it just so happened, that this major issue, was most likely covered by a 15 yr / 150k mile warranty.
Yeah, I almost FELL OUT of my chair again. And as I was still transitioning from total despair to absolute awe, Kelly told me his guy at BMW Santa Monica was expecting the vehicle. Just bring it in to them, and they'll confirm, then repair if it's under warranty.
So I did... and it was.. and I picked up my fully repaired car today.
So yeah, GO HERE. And have Kelly check out your car. He's one of the good ones, because he's honest, positive, and will do an amazing job.
*FYI -- Yes, I did pay for my car being checked out at shell and also for a filter to be replaced too. But the price was fair, and honestly, Kelly really went above my expectations in this situation. So if they see this: THANK YOU KELLY & MAURICE. YOU GUYS ROCK! read more