Yup. There's a reason the star-rating on this joint is so high! Couldn't find any auto-part stores in the area, but this place popped up on my Yelp search. Needed a new battery for my key FOB, and the fabulous Raouf sorted me in less time than you can say: "I'm telling all of my soccer-mom friends about this place!" He also MacGyver-ed my cracked front spoiler. Lemme tell ya, after a rotten morning + a splitting headache from too much organic cold-brew, this place and its Nordstrom customer service helped turn my frown upside-down. Cheers, guys! read more

I went inside a purchased a lottery ticket and ask the attendant if he can turn the air on get some air my tire pressure was low, he said I needed to pay. Never gave me eye contact but he took my money. I will never give them a dime of my money again. read more

Shell - Bad customer service! - Gas Stations Near Me - Los Angeles, California

I don't take any pleasure in writing a negative review but the public needs to be warned about this business. We were selling a car and the buyer, a young lady, wanted us to take the car to this shop and have Cody do an inspection, which she paid for. In his inspection report he wrote that the car needed front lower control arms. $1000 estimate. I asked the buyer to find out what he saw that suggested this repair was needed. He sent a picture of one of the control arms that clearly showed a torn bushing, he said the other one was cracked. So, to make her happy, we ordered the parts and took the car to our mechanic, $500 total cost. We requested the old parts be given to us. As a mechanic myself, I was shocked to see there was no tear or cracks in either bushing. We did show the old parts to the buyer as well. Cody must have found a picture on-line and told her it was our car. In my 50 years in the car business, I've never seen a more compelling case for fraud than what I saw here. read more

I just wanna say that these guys are efficient and Knowable about my BMW , in and out in 3 1/2 hrs....truly Honest people ,,,... and they saved me a ton of dough... highly recommend thank you guys so very much! read more

What a gem this place is. The techs here are knowledgeable and fair. The staff is always kind and always go above and beyond to make sure everything is great. Morris and Ryan have always taken care of me since I started coming here when I moved to Westchester. I really appreciate knowing I can go somewhere trustworthy and reliable. Thanks for the great work. read more

This place to say the least is trash! I needed some air for my tire and I have been here many times before to get air and have them check my tire pressure and it was free. However this day was the worst. The two managers said we have to charge you $10 to put 3psi of air in ONE TIRE! That is insane. Then when I called him out on it the heavyset guy said hey you drive a nice car you can afford it. Crazy that someone would just charge just because. But in a attempt to soften the blow the skinny manager said "I'll just charge you $5 when he walks away". Now one would say I should have been happy. But I was not..... why?? Because these people make up prices as they go and it's nothing posted! They should be ashamed they handle business like that! Completely fraudulent management!!! I will never deal with those two again! read more

I have been taking my BMW and my wife's Lexus to Maurice Messih for the last three or four years and what a fantastic discovery to find a mechanic locally who is so honest, fair and communicative. They do fantastic and thorough work here and their prices are fair as well and I like the fact that often he has shown me the part(s) that he might have replaced and what had gone wrong with it. How many mechanics do you know that will give you their cell phone number and get back to you in a prompt manner? I have never met one but Maurice is unique and consistent!! Thank you again Maurice, Jerry and Playa Vista Shell as you really make the community shine and that's "the kicker!!" read more

Like the guys who work here but recently the nite attendant has been shutting down early and goes into the back to sleep I would assume. It used to be open 24 hrs if it was locked you would knock and they would let you in. Then it went to 3am to 5am closed then 2am to 5am closed. Tonight I tried at 1230am and it was already locked up. Lights are on and the attendant is here but he won't open the doors or even come to the window no matter how much you knock and wait. This blows as this was my goto store for late night as there is nothing else walking distance in playa del rey at this time to grab late night snack or cigs etslc. Please start allowing customers to shop again throughout the nite at least at the window. Stop being lazy!! read more

Shell - Lights are on nobody's home? Was open 24 hrs, then closed 3am to 5am then 2am to 5am . 2nite at 1230am doors locked. This sucks!!! - Gas Stations Near Me - Los Angeles, California

What a great place!! fast, efficient and incredibly courteous. you will not be mistreated as so often happens. They will help you. I had a flat tire and a job to get to. They even offered me a ride but fixed the tire so that I could drive off on my own. read more

It's nice to have a neighborhood shop that specializes in makes like my Abarth. Thank you, Maurice for your consistent communication and for being receptive to feedback, ensuring I was happy with my service. As a resident of Playa Vista, Maurice even drove me back to my residence and picked me up after service was completed. That's how you get and keep a customer. Much appreciated this morning Maurice. Thank you and the team at Playa Vista Shell. read more

Beyond unprofessional. We arrived at 8 AM sharp to pick up all our dollies, pads, materials and truck to find they had none of it. Our entire day was ruined. They could have called me yesterday to notify. Ryan is NOT who you should or can trust. read more

Thanks to Gil and the crew, my car was back on the street in three hours. Other work was recommended, but no hard sell to get it done right then. read more

I would highly recommend this shop. They were extremely helpful and their pricing was fair. The owner went out of his way to find a part that was going to be very difficult to find. read more

What can one say about over priced gas that I had to pump myself? But at least its easy to get to and not always busy.

I went in to get my receipt for my gas purchase. Noticed they had Purell small hand sanitizer, so I WAS going to buy 3. The clerk tells me $14, I looked at him like REALLY how much are they each. He said $4 each. REALLY? TALK ABOUT TAKING ADVANTAGE OF PEOPLE. Never will I buy gas here again!!! read more

SUMMARY: I lost $690 plus more on car repairs that never worked. Problem was never fixed. But car was delivered as fixed. Later on owner asked me to take this car to Lexus dealership for repairs as he was not authorized for such repairs. No refunds. I asked for only half of refund that was strongly denied as totally unfair demand. This never happened with me that I paid for service that was not delivered. Generally, repair shop always help customers and share financial aspect. If shop was truthful and contacted me that the problem was different than originally thought then I could have saved on $400 plus on new parts. I would have gladly paid their full labor and given 5 star reviews. Shop owner/manager did not honor his words or warranty promises made to me to get my car to his shop for repairs. This shop could be just an oil change shop that takes on repairs they can NOT do but they won't refund customer's money and may end up doing damage to the car for lack of experience or focus (handling several different businesses at same location) . This shop did not provide any written documentation for diagnosis or warranty or repair details that other shops provide. So, there is a lot of room for change of story or miscommunication. DETAILS: One cylinder on my car started misfiring on start and at stops. I was recommended to replace all 3 ignition coils and spark plugs on back side due to high labor cost of$270 to reach that part of engine. Shop charged me more for parts and less for labor. Shop charged me $90 for 3 spark plugs..... Lexus dealership sells 3 spark plugs exact same part number for $45 and Auto zone for $36. (Note: Car had 194,000 miles on it and five body panels needed paint and minor dent repairs from a recent incident with $5000 plus estimates for repairs. ) So, I was not ready to spend more than $500 on new mechanical repairs. It was better for me to sell this car to salvage yard for parts. I finally sold it to salvage yard after wasting $690 with this shop. Shop owner sort of sucked me into his marketing pitch with promise of 12000 miles/12 months warranty. He told me, in his 29 years of car repairs experience, he has fixed 100s of cars with this problem. I thought okay if car would be surely fixed then I can sell it to private party and recover my money. Shop never honored their words and warranty assurance given to me that led me to believe that car would be surely fixed. This is where the whole problem lies with this shop on this incident. The shop was focused to get my car for repairs but did not pay any attention what if they could not fix it or problem turned out to be different. The shop knew they would never refund my money so they were good to go ahead with repairs at my risk and my money. They also collected my money by lying that car was fixed. Later when I called to tell the problem re-appeared...misfires is reported only after certain counts. So, if shop clears everything from computer memory by removing battery for more than 30 minutes. Misfire will comeback as reported in a few days or after 5 or more miles. Owner asked me to bring back car. He claimed that he spent 6 hours of labor in trying to fix this car. Shop told me the problem seemed to be PCM (no diagnosis of PCM, just assumed everything else is good) and advised me go to Lexus dealership which would cost me $2000 plus. I later learnt from web research it could be easily several other simple things including bad and faulty repairs. Shop charged me another $105 for this trip but refunded later on after much discussions and arguments. I never approved this charge. Later after my experience with this shop, I called other shops in same area to check out. They were truthful, no shop assured that problem would be fixed for sure by replacing spark plugs and ignition coils, and correctly guided me to carefully think before repairs. They advised me the problem can also be different and can be very costly for repairs running into thousands of dollars. This is where I hold this shop owner responsible for misleading me, consciously or not, and they must bear at least half of cost. Hopefully, owner learns and changes his attitude to start listening to customer, inform and involve customer in decision making if he is going to collect money from customer for his bad choices, mistakes and false assurances of warranty. read more

I came here yesterday to rent a U-Haul cart for my move. Ryan was 15 minutes away but called one of his guys to let me have the cart early since he knew I was on a time crunch. He later texted me and called me to make sure everything was OK. Affordable, convenient, and If his customer service is this good for a seven dollar cart, I can imagine what it is for his other services read more

I came here because of the great reviews and the low price quotes for new brakes. What I got was brakes installed improperly-- no brake hardware kit and no resurfacing of rotors. I came back three separate times because I did not feel safe driving my car. on the 3rd visit I was told I would be responsible for paying for the resurfacing of the rotors, which I did not feel was fair. The manager begrudgingly allowed me to leave, but of course-- the brakes were still not fixed. Now, after spending money to get my brakes installed, I ended up having to go back to the dealer and paying for a whole new installation. read more

This crew is great! I originally started coming here when I moved to the area and figured I'd let them service my car when I needed a routine oil change. They are fast, friendly, and gave me a great price. I came in again with a huge car problem when I needed a new fuel pump. Other places were quoting the rate to be close to $800. Their team was diligent, communicative during the entire repair process, and charged me hundreds of dollars less than what other places were quoting. I recently moved out of the area, but still come here for all my car needs :) Thanks! read more

Today I said good bye to Playa Vista She'll . Seven years of service, we parted ways. I wish them well.

I can't say enough good things about Kelly. He was recommend by a friend when my previous mechanic retired and I had a couple of bad beats trying to find a new one. He's helped me with both my old beater Explorer and my wife's newer Audi and I couldn't be happier with my experiences. He does great work and is always straightforward and clear about the job. I also never feel like I'm being overcharged or "upsold" which is something I really appreciate! Thank you again Kelly, this is hands down my go to Auto shop now! read more

while pumping gas, I went into the store and asked for the rest room... since im traveling. the night mgr I'm assume. gave me an ugly look and then opened the door. right when I came out he said CLOSE THE DOOR. I said my wife still needs to use it too and he rolled his eyes at me. poor customer service!!!! don't come and support this station. read more

I was pulling out onto Lincoln and my tire popped and pulled right in and Kelly and Jerry hooked me up! These guys are the best Period! Thanks for helping me out in a pinch guys. read more

This place is the best for auto care and service! Maurice and the mechanics are super nice, helpful, honest and go above and beyond! Highly recommend! read more

***This is an okay gas station with decent prices though you will find much cheaper gas at the Arco on Manchester in Playa Del Rey; the best thing about this gas station is that it is convenient if you are going north on Lincoln (it is relatively easy exiting and getting right on Lincoln)*** I think there are a few parking spaces available if you are just looking to pick up a snack at this Shell's little convenience shop. read more

One of the first, most important things to find when moving to a new city is a mechanic and shop you can trust. In June of 2011, I was faced with this challenge once again and in a city like Los Angeles it is impossible. I work at LMU, and often stop for gas at the Shell station on the corner. As my good luck would have it, one day driving onto campus I had an issue with my vehicle. I needed to be at work and had remembered the shell station had a shop. I limped my vehicle to the station and met Kelly for the first time. As always has seemed the case over the past 8 years, my cars issues were resolved swiftly, affordable and never returned. Kelly is honest and his team does great work. He remembers your name and you feel like your at the small town mechanic because you realize there is no one else you would ever consider taking your vehicle after wards. I have been coming to Kelly for service for 8 years. I tell EVERYONE about my experiences because it so hard to find someone like him. I find myself genuinely hoping for their success, albeit a bit selfishly because I never again want the task of finding that key, trustworthy, reliable service to care for my vehicles. Thank you Kelly and Team!!! read more

If your car needs air and water, the cost is $1.50. Better have your own change also since apparently they have a "change" policy in which they refuse to distribute on the weekends. Air and water is suppose to be free. Not overcharged and unavailable due to unreasonable policy. Best to support a different gas station that still has customer service thats standard. This part of LA is really letting itself go and its shameful. read more

I brought my car to the BMW dealership in hollywood for what appeared to be a problem with my shocks. I was quoted $1300 to fix the shocks and about $1200 for brakes/rotors. After talking to the mechanic that actually reviewed my car, the stories didn't match up, and so I paid he $200 inspection fee and brought it to Kelly. Kelly and Maurice at Shell have long been my wife's family mechanic. Kelly quickly raised my car up, and within 10 minutes found out that I did NOT need new shocks, and that it was simply missing ONE NUT. So, right there, I saved $1300. Unbelievable. Now for the brakes/rotors, Kelly did the job for nearly 1/2 of what the dealership wanted, and it was all OEM parts. I saved thousands of dollars, and it was all done within hours. At the dealership I was going to pay thousands, AND had waited two days for them to inspect the "problem". If you want an honest and friendly mechanic with fair prices, this is your spot. It's definitely my new spot. read more

High prices fur-shur, but it's just around the corner from my house and they have legit Coffee Bean and Tea Leaf java on tap. I'm good with paying little more for gas if I can get real coffee in a bonafide paper cup. They are mighty friendly too. read more

Shell - This shell? - Gas Stations Near Me - Los Angeles, California

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My truck was seriously in need of being smogged and I had been given doom and gloom reports from other mechanics. Kelly looked at it, fixed it for a very reasonable amount, which by the way, was just what he told me he would charge, no ups or changes. For the first time in 56 years I feel I found an honest mechanic!!! Thank you ! I highly recommended bringing your vehicle to this shop! read more

obviously gas is gas... this is for the service inside the mart. MAN they are awful.. i hate giving 1 stars but they give no effort, I came here a lot because i got discounts on the gas via ralphs rewards but i HATE walking into the store... the people there are rude and disgusting. They dont pay attention to their jobs. they deserve to be fired. if they happen to own this then i hope it goes out of business. they are flat out awful. PLEASE go to the 76 right across the street. pathetic i know most of the gas station revenues come from the mart so WHY in the world would you hire awful people working there with poor service? thats mind boggling your not making huge profits from gasoline, so PAY ATTENTION TO THE MARKET, dummies read more

I've been using these guys since I first move to Westchester. They are honest, fairly priced and so nice! When they replaced the motor for my trucks back window, they kept the old one and showed me how messed up it is. I've just called and asked a question about my fluids, as I'm about to tow a boat for the first time. Kelly's response: Bring it in and we'll make sure it's all topped up. SERVICE WE APPRECIATE AND LOVE! read more

My car started coughing out of the blue and died completely in the middle of Lincoln in a sea of rush-hour traffic. I knew there was a Shell station just a little further down the block so I managed to start my car up long enough to get it into their lot. It was around 5pm so I assumed they were probably closing for the day and I'd have to walk home, but Kelly, the mechanic working there, not only figured out what was wrong within 5 minutes (the battery cables had come dislodged ), he was able to fix it and I was driving away about 10 minutes later!! I was in shock - and SO grateful for his sincere kindness and his help. I've bought gas at this station many times in the past, but I've never serviced my car there before. I'm looking forward to going back for future repairs! Thank you Kelly! Elisabeth K. read more

I highly recommend Playa Vista Shell for your European car repair needs. Master Technician Kelly Murphy and his crew have helped me several times with my BMW... they are very knowledgeable, easy to work with, and fair! They take care of the problems promptly too. Wouldn't go anywhere else when I'm here in big LA! read more

*****5-Star Service***** I had the unfortunate mishap of dropping my oil cap into the engine after hours and had to leave my car at the Shell station. I spoke with Kelly the manager in the morning and he got my car on the racks to find the cap. He couldn't find it but called around to dealers (auto suppliers didn't have the part in stock) and had someone drive to Torrance to get the part for me. SUCH RELIEF. What GREAT SERVICE! Thank you, Kelly. I am so glad to have found a trustworthy, reliable person who will go the extra mile for customers. :-) read more

Very bad service I stop by to fill up gas and I was cleaning my windshield and also throwing away my trash frm inside my car the owner came out and told me to leave cuz this isn't a car wash here he was very rude and made me feel so upset that I have had to give them my money to full tank my car never will be coming bak here .... try not going here very rude owner of the gas station read more

I recently had my Audi repaired at this location. I was very impressed with their customer service. For instance, Kelly Murphy, service manager drove me to my house in Westchester and inspected my car. He identified the problem with my car and I decided to have it repaired at his shop. Instead of going to another shop that was not able to get the repair parts needed for a week. The next day I picked up my car and was very happy with the cost for the repairs and their service. read more

I always hit this place before or after visiting family in the area. The prices are usually reasonable, the station's new, and it's not often too busy. It's on the corner of 83rd and Lincoln so it's easy to roll into and out of. It has a decent concession store. read more

Stopped in because my "check tire pressure" light was on. They put air in my tires while I waited in the car. Back on the road in less than 5 minutes! read more

I asked Maurice to install a hitch on my new Lexus SUV that I had purchased online at eTrailer.com because Lexus wanted 4 x more for the hitch. Maurice installed it and was so gracious about working with my since he hadn't installed one before. This is the second time I've had work done at Playa Vista Shell and it both times I would rate it 5 stars. read more