Came here for the first time and ordered takeaway through Uber Eats. Ordered the scallion beef pancake, the fried gluten, and steamed stuffed lotus root. Total came out to around $40.
What's Hot
- Menu. Their menu options are pretty impressive. I rarely come across the type of selections they have on their menu, with other Chinese restaurants. For example, I don't commonly come across stuffed steamed lotus root, scallion beef pancakes, and fried bean gluten at Chinese restaurants. They have steamed fish, fried fish, a good variety of fried rice, noodles, tofu, etc... When I arrived, I heard their staff speak Chinese, which was nice. It's always more helpful for me to speak Chinese to restaurant staff, because I can be more clear. More importantly, it also tells me they have a better understanding of the food and its ingredients.
- Quality. The fried gluten had wood ear mushrooms, which I don't commonly come across at other Chinese restaurants. The five-spice beef of the beef scallion pancake was tender and nicely flavored. I could taste the seasoning, which I enjoyed, as well. The green scallion pancake was tender and flakey. Definitely yummy.
- Location. Pretty conveniently located in Waltham and easy to find. There's parking conveniently located close by.
- Layout. I ordered takeaway, but was able to get a good look of the inside layout of the restaurant. Cliche, but nice and spacious. During this time of the pandemic, it's also helpful that the layout is not crowded.
What's Not
- Service. They don't seem to pay attention to their online orders. Ordered through Uber Eats and didn't get any notifications, which means they probably also don't provide updates on Uber Eats. I didn't receive any updates. I went to the restaurant around 20 minutes before the designated pickup time to check. When I arrived, I explained that I was picking up an order. One of the staff checked their computer and confirmed my name. I saw him ring up my order and take it to the kitchen. Fortunately, the restaurant had no other customers and I had not ordered many dishes and complicated dishes. I ended up waiting an additional 15 minutes for my food. Keep in mind, 2 of my dishes were cold appetizer dishes, which they probably already had preprepared. They also did not provide the utensils I asked for, when I made the order through Uber Eats. To be fair, they looked like they had just opened for the day, but that also meant they weren't busy when I sent my order.
- Health and safety standards. During this time of the pandemic, it's important to maintain health and safety standards. When I arrived, I didn't see any of their staff wearing masks. It wasn't until one of their staff walked up to me, did he put on his mask. The other staff member didn't put on a mask at all, when she spoke to me. I did see several bottles of hand sanitizers by their front door. It looks like they have the right intentions, but that their individual staff may be falling short at times and need to be reminded.
- Price. The scallion beef pancake is $13.95, the fried bean gluten is $9.95 and the steamed stuffed lotus root is $12.95. The scallion beef pancake and steamed lotus root are kind of pricey. To be fair, I'm not very familiar with the costs of Chinese produce in the area. However, I was a little surprised that 2 of my dishes cost what they did. Unfortunately, that means I will probably not come here often.
Final Answer
Am willing to come back here, but may not be a first choice. read more