The young man who took our order and checked on us at our table was amazing. He didn't have to go above and beyond, but he did.

Formerly a higher review-- deleted because of their egregious lack of generosity. Self- Service kiosks and high prices should have made it possible to get a bigger cup for water. The response was " I have to pay $4 for a bigger cup-- that was EMPTY ". How many people ask for larger cups? In light of the " Highway Robbery" Pricing and doing all the ordering work-- one might think that a smile and free larger drinking cup would be possible. Yet, Shake Shack has the audacity to have a " Tip option " on the Self-Service kiosk. Shortsighted to LOSE a loyal customer and garner a negative PUBLIC review over a few cents. read more

I got a Shack Stack. A made-to-order quarter pound per patty of 100% Angus beef with American cheese, topped with a 'Shroom Burger (Crisp-fried portobello mushroom filled with melted muenster and cheddar cheeses) with lettuce, tomato, and ShackSauce on a toasted potato bun. It was delicious. The melty cheese within the shroom burger was the kicker. I also got the Parmesan garlic fries. Pretty tasty especially with the garlic dippin sauce. Later that evening telling my wife where I went for lunch, she rightfully chastised me for not getting a shake. Next time. read more

Shake Shack El Paseo - Shake Shack on El Paseo - Burgers Near Me - Palm Desert, California

First time at this Shake Shack location on El Paseo at Palm Desert. Great location and parking is available right on the street next to the eatery. This location is spacious and plenty of tables and chairs for dining both inside the eatery and outside. As soon as we entered the eatery we were greeted with a smile. Excellent customer service from the beginning of our transaction until the end when they delivered our food to our table. They even checked on us a few times to see if we needed anything else. As always, Shake Shack burgers are delicious, flavorful and just the right size. The bread is soft and not too sweet. The Shake Shack sauce is just the right amount of tang and a hint of paprika. We like it! Fries are crispy and not too greasy. Great to know there's a Shake Shack location to frequent when we are on this side of town. Will definitely let our friends and family know about this location since they too frequent the Palm Desert and Palm Springs area. read more

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Great service and great food, John made sure we had a great experience while we were dining in. read more

Shake Shack El Paseo - Burgers Near Me - Palm Desert, California

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Not a big fast food person myself but our kid wanted to try shake shack and I thought it was really delicious . I had the fried portabello and it was bomb. and the 2 double cheeseburgers they had looked amazing and fresh and my dinner partners loved them ! also had fries and onion rings and choc and banana shakes and everything was delicious and fresh . In regards to size I think it was perfect we got so full I think it's crazy the amount of food Americans think is good to eat those burgers are perfect for a large meal anyways thanks shake shack we voted and they said they thought ur burger was number 1 read more

Shake Shack El Paseo - Portobello burger , double cheeseburgers , banana shake, fries and onion rings yummy - Burgers Near Me - Palm Desert, California

Great burger and fries! Passion fruit mango drink good! Chicken bites good! Chocolate shake nice addition! Nice outside sitting patio is a plus! Staff friendly! read more

Great food, great service, clean location. The main negative is its way overpriced im assuming for the tourists. In-N-Out down the street is literally a fraction of the price. read more

Came by and there was plenty of street parking for a Friday afternoon. Theres parking in the back as well. Its a very clean location. Well maintained and staff was really nice. Theres actually a lot of seating inside and outside. There even some tables out back. Inside was nice and clean. I really like the art on the wall. This spot just has a chill vibe to it. Wes helped us out. Very helpful. I ordered a smoke stack with fries. Really good. Looks kind of small but it ended up being a good size for me. Tasty with a little bit of sweetness to it. Thank you! read more

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Mediocre spot. In n Out is way better, at half the price $90 for 4 people at a fast food joint is insane. The burger was meh. The fries were ok, cheese on them was too thick. Dining area was normal. Best part was the manager walking around providing refills to the guests. Otherwise non interaction with staff since you place your order yourself. Not for me. Sometimes the food is worth the price, not in this instance. read more

Shake Shack El Paseo - ShackBurger, Cheese Fries - Burgers Near Me - Palm Desert, California

Ordered on a greasy screen, sat on back patio which smelled like sewage. Water is warm, no ice without asking...food was mediocre...won't be coming back... read more

The crew was super cool. Very attentive. The place was very clean. The screen ordering was fun. The guy saw my gal hit the button for two sauces. Only one allowed so only the second registered. Our food came with both sauces. That's the level of service. Mushroom burger is good, oozing cheese if you like that. I'll have to read why it has low stars. Guessing different owners? read more

Shake Shack El Paseo - Burgers Near Me - Palm Desert, California

Very busy and absolutely not enough seating. Tons of people standing around with no sense of direction, on how or where to order. I actually witnessed a yelling match for seats. I originally ordered my food for dine in but asked to change to take out because I'd rather eat in my car than on the sidewalk. We waited 30 minutes for our order, my float was melted. I watched it sit on shelve majority of the time I waited. My food was good and I'd eat at the chain again but for this location, I'd order online only. read more

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Ok, mom and I went to shake shack in Century City when they first opened and it was absolutely delicious. Then we went to Woodland Hills when they first opened and it was not good .then we went to Thousand Oaks when they first opened and that one was even worse than Woodland Hills. This one we were hoping would be as good asCentury city. The hamburgers were just mediocre. The french fries were very good and so was the lemonade with kiwi. The vanilla shake was just OK. Nothing specially. My hamburger was a double meat patty with french fries and a shake for $26. Mom's single patty hamburger with lemonade was $19. These prices are at least triple In-N-Out Burger In-N-Out burgers are way better. The french fries are better here though. If we were to come back we would just get a lemonade with kiwi and an order of fries. Sometimes that's what we have for lunch if we are going out for dinner. read more

Shake Shack El Paseo - Burgers with bacon and avacado - Burgers Near Me - Palm Desert, California

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I used to love their Shake Shack burger. I just picked up one for dinner. The burger was NOTHING like I've ever had before. Right now, my dog is enjoying my dinner. read more

I was hungry for a hamburger so we went to Shake Shack. First time here, I ordered a double burger with bacon and crispy onions. First, they brought out a lettuce wrap burger which was incorrect and sent it back for a bun. After, I check to see what was on it, very little shack sauce, lettuce, and onion. After about 3 bites, I realized it tasted like a Jack in the Box smash burger, but for double the price. Not impressed with the taste, patties were unseasoned. read more

Shake Shack El Paseo - Double hamburger - Burgers Near Me - Palm Desert, California

Burgers are just average But I like going here because it has fast service and tables to sit outside. Nice people working here. read more

Great automated system, no interaction so you can just screw up orders and have NO phone #!!! Order 3 items & they short me one.

Although you order your own food at Shake Shack, we received very good service here. My boo ordered a double patty on his burger with bacon along with cheese fries. He loved his food. Shake Shack is his favorite sit-down burger "because it's juicy" and the prices are fair. I like the way the cheese fries come with a pick so that you can keep your fingers clean. :) I had the Veggie Burger without cheese, and it was OK. I've had the Beyond burger at Shake Shack a couple of times and loved it. The fries were good but a bit salty this time. The staff came and checked on our progress and offered extra condiments. Refills are free, so I got one. The staff were friendly and helpful, and we will be back because we're regulars now. read more

Amazing food and friendly service 10/10 but it's warm in the dining area dress accordingly and buy a shake.

I wasn't impressed or unimpressed. The veggie burger I got could have been more charred for my liking, the shake was good, the fries were a good crisp. I'm glad they have avocados to add to burgers. The ingredients were fresh enough. The only thing is that the kiosk/ordering area is a bit tight when it gets crowded. I also sat outside and didn't see any trash cans to throw my things away. It's a convenient spot, but they are still too new to have a higher rating. read more

Shake Shack El Paseo - Burgers Near Me - Palm Desert, California

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Small drink $3.99 Fries $4.49 Smoke Shack burger $9,99 +Tax Nothing inexpensive here Would be worth it if it was an amazing hamburger Or not burnt over cooked and yet cold fries Farmer's Boy's much better and less expensive , food is fresh, fries are perfectly cooked and hot Place looked clean enough Staff was ok Crazy music playing One time experience, will not be back to this one or any other Shake Shack Being kind on the 2 stars cause staff was ok read more

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We're so excited to have a Shake Shack nearby! We visited on Thursday during the opening week, so it was understandably busy. We didn't mind the 30-minute wait for our food, though we did have to hunt for a table and clean it ourselves. The building and location are charming, with plenty of parking and easy access. Once our food arrived, it was exactly what we love about Shake Shack--delicious and satisfying! We'll likely wait a little while before returning to let the initial rush settle down, so we can enjoy the experience as we would at any other Shake Shack location. read more

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Order by kiosk, single burger , basic toppings small burger , fried pickles has too much batter , pickles taste like nothing just batter taste, very expensive for this meal, Sorry won't be back! Only one good thing customer service is great! read more

Shake Shack El Paseo - Burgers Near Me - Palm Desert, California

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I'm a little disappointed with my recent purchase this evening. I saw the new K-Shack chicken sandwich and it looked so good. I've eaten here before and I've had their food many times including their chicken sandwiches and the quality is always really good. The reason I'm disappointed is not because the food was bad, I'm disappointed because I feel like the size is significantly smaller than it was not that long ago. The chicken sandwich was more of a chicken slider. If I had known I'd be paying $13 ( including a 10% tip ) for a slider, I would have either got more food or just skipped it. 4 bites and it was done and now I don't have time to go back and I'm still hungry. Maybe it's just the limited time item I got today? Or maybe they really cut back on size and kept the price the same? Either way, I'm less likely to be back very soon. And that makes me really sad because I usually really enjoy the food here. read more

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The food was OK. The burgers had good flavor. We went the "full monty" and each had fries and a shake with our meals. The waitstaff was courteous and the ordering process is fine. Dollar for dollar, this place is WAY overpriced. $50 for 2 single-patty burgers, 2 fries and 2 shakes. Nice new place. Would be four stars but price knocks off a star. We probably won't come back - there are other better and cheaper options all over the Coachella Valley. read more

Tried Shake Shack on5/19/25. That will be the last time I ever frequent this place. We ordered delivery and within 1 minute we received a text saying our food was ready for pickup. It could not have been cooked fresh. My burger was less then good. I think FRESH PET would have tasted better. My wife had a hot dog. We should have gone to Wienerschnitzel. It would have been better. Plus this place is overpriced because it is on El Paseo in Palm desert. NEVER AGAIN WILL IBE TAKEN BY THIS BUSINESS. ADIOS AMIGO. i GIVE THIS PLACE 1 STARS read more

If you're a Boomer, you might not care for this place. You have to do everything except cook your own burgers. Even after doing your food order in the computer , you have to tell the machine what number your order is in order to receive it. But, wait! They bring you your tray of food and no napkins. You have to get up and get your own. The music playing is very loud. Now, the food. A McDonalds burger is much less expensive and better tasting. Don't order the cheese fries unless you love "Cheese Whiz." Lettuce is a small wilted piece of greenery. This is definitely a Gen -Z hangout. read more

October 10th 2025 at 1:40 PM The manager was extremely rude to us and refused to give us her name. One of the items we ordered was chicken bites and they were over cooked and tasted like rubber. She refused to let us return them and order a burger in replacement. We come here every week and WILL NEVER come back and she should be fired for treating customers with the disrespect and snide facial expressions she gave us. Btw. The chicken bites are better at McDonalds which is sad. read more

Avoid this restaurant. Poor food preparation and even worse customer service. My order was made incorrectly twice, and when I returned, the manager was rude, unhelpful, and refused to provide basic information for a complaint. The attitude and lack of professionalism from the management team are unacceptable. Do not eat here. read more

Place is not good ...first customer of day ..and got luke warm fries and burger where they just clapped on cheese with no time to melt ..for the price and quality not worth at all . The current yelp ratings in line with my experience ..unacceptable for a large chain read more

Shake Shack El Paseo - Burgers Near Me - Palm Desert, California

What a great new addition to Palm Desert eateries. Great people and friendly service. Had the Black Truffle Burger. Oh my gosh. Talk about a taste sensation in your mouth. Truffle sauce, a large helping of beef burger, and those fabulous crispy fried super thin onions. The bomb!!! Added crunchy deep fried crinkle cut fries with parmesan cheese. Too good not to pass up. And Christmas Cookie shake. So icy cold and super rich. I'm gonna go back for that one. And I've got to go back to try more of those great burger creations. Highly recommended. read more

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Delicious food and out of this world strawberry shakes, I don't know what it is but their strawberry shakes are THE best. Yes, it's pricey, but you already know that. Spend the money and get a great meal, it's not like you're doing it every day. You also can't compare this to In-N-Out, different quality and different price points. read more

I have never eaten at Shake Shack before and wanted to see for myself what all the hype was about at this eatery. The location is easily accessible, and curbside parking is available near the entrance. Upon entering, I was surprised by the ambiance and simplicity. Ordering is available at the counter or by machine. I felt somewhat rushed because the customers were impatient to get their orders in. The menu is very high up and is hard to read at close proximity. But the staff (Junior, Jr.) was quick and knowledgeable, and answered questions and gave suggestions as to what to order for the first-time customer. I ordered the ShackBurger and asked for onions on top. My order was delivered to my table quickly and with a warm smile. I was pleasantly surprised by the moist flavor of the burger, and the fries were warm and tasty. I asked for a cup for water and was able to serve myself at the drink station by the counter. My final tab was $13.57, which was reasonable. The seating is comfortable and the dining area is clean. Overall, my visit was a positive one. Here's a big shout-out to Junior (Jr.), my food handler, for his professionalism and for making my first visit pleasant. He handed me $10 off my next visit card, which is good until December. I highly recommend this establishment and look forward to the next visit. read more

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This was my first time trying shake shack! It was good, but it's definitely overhyped. Don't get me wrong, the burgers are better than a lot of other fast casual places. I've just heard people saying how it's the best ever lol. The fries were VERY good and the shake was good, but pretty average. The burgers are very rich so be ready to be full. The service was great and the location is prime. I'll be back! read more

Great customer service, very welcoming. Food was excellent! Very fresh and delicious. I tried the double with bacon and avacad. Truffle fries were also delicious!! We will be returning soon.... read more

Shake Shack El Paseo - Burgers Near Me - Palm Desert, California

Very disappointed great and friendly staff fast service but terrible food greasy over cooked burger bla fries terrible shakes, save your money go to in and out better food 1/2 the price read more

I ordered online at Shake Shack's website for delivery, and within one minute my veggie burger and fries was ready for delivery to me . THIS WAS NOT FRESH FOOD! It was the WORST from this establishment EVER! Pure garbage. My order was delivered literally a few minutes later, and it was the WORST food I have ordered from this location. Fries that looked and tasted like they were frozen, with no flavor or seasoning whatsoever. No sauce was given for the fries, or for my DRY square veggie burger! It was also tasteless. The burger was as thin as thin could be, there was about 1/2 teaspoon of sauce on it at most, two TINY, THIN crispy fries that fit in a teaspoon, and that was it. I knew I had been taken when my order was ready two minutes after I ordered it. I DO NOT RECOMMEND THIS GARBAGE! BUYER BEWARE. read more

There must be a lettuce shortage I don't know about. For $10 I've never been so disappointed in a burger. The meat was okay and the burger lacked pretty much everything else. The fries were decent. I definitely will not be coming back. read more

Shake Shack El Paseo - Shack Stack - Burgers Near Me - Palm Desert, California

Yuk! Will never eat that garbage again! No sign of mushroom flavor in what was allegedly supposed to be a plant based burger. It was greasy and filled with some runny yellowie goo. Fries were not good either, frozen crinkle cut limp & tasteless. Schroom burger had a very thin tomato slice, smear of mayonnaise on one side of bun and a very small limp piece of lettuce. read more