I really want to see Shake Shack succeed, it's a sleek space with a modern vibe, and it's clear they have a full team working. But despite all the staff on hand, dine-in guests feel like an afterthought. The focus seems entirely on the drive-thru, almost like a Starbucks-style mobile order hub. Ordering inside involves using a digital kiosk and although there's a text alert feature to notify you when your order is ready, they also give you a number...which seems redundant. We were told they'd bring the food out when it was ready. The text came, but no one showed up. After waiting 10 minutes, I walked back in, only to be told our food was mistakenly given to a drive-thru customer. They remade it for us, but the experience was frustrating. As for the food: * Chicken nuggets: Very good * Fries: Just okay * Spicy cheese sauce: Mealy texture * Shake: Very good The restaurant itself looks great, and there's plenty of space to sit and enjoy your meal. But at nearly $40 for 10 nuggets, two fries, one shake, and a drink, the value just isn't there--especially when In-N-Out fed our whole family of four for $45 (4 burgers, fries, 2 shakes, 2 sodas). I see the potential here, but the dine-in service flow needs work, and the value proposition could be better. Hope they can tighten things up because the brand and food quality have a lot going for them. read more

this is my first time going to shake shack, and i don't think i'll be going again! very disappointed. me, my boyfriend, brother, and little cousin went to the drive through, so i can't say much about the inside other than hearing it's pretty clean. the person speaking to me was nice and greeted us. here's the downfall: the food AND the pricing! the quality of the food is not worth the price. we paid for 4 burgers, 2 fries, and 4 shakes, and it ended up being $82 total without any tips. if the quality of the food was great, then maybe it would be worth it, but THAT much money could end up being 10 or 12 burgers somewhere else, not 4. my boyfriend got the avocado bacon burger, and he said he liked it. my brother and little cousin got the bacon cheeseburger, and i think they liked it as well. on the other hand, NEVER get any chicken sandwiches! i chose to get that and the chicken was ROCK hard. it was hard to chew despite having a tough jaw that's used to eating tough food. i was hoping the chicken was soft and tender, not hard to pull off. the condiments were also disgusting. the shack sauce tasted extremely bland, like it was 90% store-bought mayo with 10% ketchup. the honey mustard, BBQ, and ranch were also disappointing. the ranch tasted vinegary and store-bought, there was no real flavor. the shakes and fries were MID! my boyfriend got a chocolate shake and he said it was not that good. i got the banana pudding shake, worst mistake of my life, tasted more like cotton candy. since it's a limited-time only i hope thye remove if off their menu forever! it was gross! while i hate giving low reviews, this was such a disappointing place! i had a lot more expectations for Shake Shack considering i've heard how pricey it was. not worth your money AT ALL. go to in-n-out where it's fresher and costs less than half of $82. never coming back here again lol read more

I don't know what's up with this location. I've been to the Westlake location and have had some of the best "fast food" I've ever had. But here, I ordered the new French onion burger and it was smothered in a waaaay too overpowering salty/garlicky goop that was almost inedible. The fries were the most stale fries I've had in years... tasted like they had been sitting out for at least a day. And the shake, something you'd think they'd be good at, took about half an hour to even be able to take a sip. It was solid. Wait 15 minutes to be able to take another sip, then repeat. For $27 (!!!!)... the meal should be perfect, or close to it. Not sure I'll ever go back. read more

If I could give them 0 stars I would, because 1 is simply too nice! I had a really high expectation that this would be just as good as it is on the East Coast!! First red flag was that you order your food on a machine, which was a joke, they said it'll be ready in 10, it took them 30 minutes and the fries sucked, I asked for no tomatoes, still got one, my friend order her chicken sandwich on a lettuce wrap, the lettuce was 80% brown and not good, and the food was cold. The prices are ridiculously high too! The ambiance wasn't good at all, nobody greets you or anything! The only nice thing is the restaurant was clean and always kept up. But that doesn't help the review go up. I won't go back to this location. I'll stick to going to the East Coast locations when I'm back there. read more

1st time going to shake shack by the collection in Oxnard and it is over priced and by the time I got my burger and fries they were cold! Advise they talk about how great it is and In N Out is so much better!!! read more

I didn't get what I ordered and didn't get my receipt either to prove what I ordered, I know it's still new but to pay $58 dollars for 4 burgers 3 fries and a small shake I expect better than what I got, not only that but the burgers that they gave me were like mini burgers, I don't understand how they could charge so much for that.. read more

See all

Waited like 5 minutes in the drive through, and the burger was good. Nice and juicy and the bun was super soft!

So excited to try it. They forgot one family member's whole meal I realize it's just opened but one of us got no dinner.

What a disappointment i went three different times and different burgers tasteless , I see 3 cars maybe 4 cars in drive thru i go to in n outback line all day long sorry you need to have someone upgrade your dishes read more

Service was nice and friendly. But, food was overpriced and sloppy. Not very filling. 1 of 3 of our orders was incorrect. Napkins came with grease and cheese all over them. Sad to say the best part was their pre packaged sauces and fries. read more

Food and service was great. Little pricey but worth it- the chicken sandwich was tasty!

I came here feeling like a big back Bubble Bass about to tell squidward my order to get a nice burger meal. good thing they didn't say something like "We serve food here sir" Overall the service was friendly and the place looked clean. I just really wish the burgers were a little more bigger. read more

There's a reason why when you pass by there and there's maybe only 1-2 cars in the drive thru lane. And that's on a good day. This place is ridiculous with the prices. Unless they lower prices, the shake shack in Oxnard won't last. Got 2 burgers and 2 shakes for $50! Wtf! Never again! read more

This Shake Shack in Oxnard opened recently and this was my first time there. Used the drive thru and the service was fast and professional. $41 for a bacon avocado burger, truffle burger, 2 fries and a shake. The burgers were small. Tasty but way undersized. Fries were good. The shake was good but also too small. Not worth the money. read more

First timer & I made an order mistake, one that could have had an anaphylactic outcome. Luckily, I caught the mistake when I received the order from the window, both the employee and the manager were incredibly understanding. Yes, it is expensive, but it is delicious, high-quality and very speedy. Thank you Manager Jessie. You are running a great staff and we are happy to have you in Oxnard. read more

I just visited Shake Shack and have to say I'm glad we did, we dined in and it was tasty. What a great addition to our local community! The truffle burger is awesome, I'm getting it again soon with a couple Xtra paddies. And the Employees on staff were attentive and friendly. Overall ,Shake Shack made Friday evening with family and friends even better! read more

Foods delicious, but if you're going to charge for whipped cream on shakes at least put a decent amount... read more

Shake Shack - They charge for whipped cream but this is how you get the milkshake? - Burgers Near Me - Oxnard, California

This is the second time in less than a month that my order was prepared incorrectly. If I didn't look inside my burgers when I went missing the avocado and bacon. This is unacceptable; wrong order two times in a row is just too much! read more

My favorite "semi fast food" burger. Its tasty jucy leaves you full without feeling like there's a rock in your gut when done. A little more $ than the common fast food burgers but it's my first go to. Lemon side is top notch as well. Enjoy! read more

Efficient service, solid burger and fries. Got a delicious free shake for teacher appreciation week!

Service here is amazing. Food is delicious and they load on those extra pickles! Yum!

Tastes like microwaved frozen food I'd buy at the store. Not big portions and expensive too.

I love shake shack and this location is terrible. I've had several unsatisfied experiences. A crappy burger, the fried pickles are terrible. Last time I ordered a cheese dog it had hardly any cheese on it. If you have the option to go to a shake shack in LA county go there. This location is a big let down. read more

Tried this location today. First and last time. Super clean restaurant. Super expensive for a subpar burger and fries. Save your money and go to In & Out across the freeway read more

Food was cold! Vanilla shake was water....they offered a new shake and to warm up my food.... New shake was just as melted and my burger was scalding and the bun turned mushy, almost like it was put in a microwave. I ended up tossing it. Will never be back read more

Had the kids run out and pick us burger, fries and a coke tonight. Burger was on the dry side, coke mixture was off...I'm a die hard for the crinkle fries. Maybe a C...because of the fries....In N Out & Habit across the way...I'd take first, then Five Guys ...I'll visit Shake Shack later this week and give it another shot! read more

Shake is good but that's it. Chicken sandwich is super small. 30 bucks for bacon cheese fries, chicken sandwich, 10 bites and a regular shake. Go get a Wendy's kids meal you'll get more full. read more

The cashier had a really bad attitude he was extremely rude and they got our order wrong but we were too far already. Really disappointed

I would put 0 but it won't let me. First time and too disappointed to even wanna express cause I don't feel like wasting my time with their food anymore. Idk if I had a bad first experience cause they're still new or whatever but that left me with a bad impression. No love went into that food read more

I can't speak for other shake shacks because this was the first location i've tried and it was very disappointing. I've heard great things about shake shacks in the past so just wanted to give it a try, to start off fries are insanely under seasoned no salt in sight, burger was tasteless had no flavor, I think the lettuce and tomato was the best part, the only thing that was okay was the chicken sandwich but purely based on the sauce that goes on it, chicken tasteless as well. It's a little pricey too for just overall mid food. read more

Super slow , Waited 30 mins in drive thru only for them to be missing half their shake menu, so much for putting shake in the name.

They bent me over and shacked me :( the food was cold, burger were smooshed, fries were stale gave us the wrong burger, and forgot my sauce, and 2 other burgers, and I ended up spending 65 $ for 3 cold fries, 1 burger and the shake was not worth the money glad I didn't tip read more

Showed up today (4/23/25) with all my coworkers for our monthly company lunch at approx 11:15. We all proceed to look at the menu and place our orders. By about 11:25 the first guy gets his food, several other people shortly after. By around 11:35 almost everyone has their food, except for myself and 3 other people. We didn't order anything oddball or super customized or anything. I even got a confirmation text saying my order was ready and would be delivered to my table soon. By about 11:50 us 4 still hadn't received our food. Which was annoying because we all had confirmation that our orders were ready and coming soon. Apparently shake shack employees had lost our order tickets somehow and just forgot about us. Even though employees continued to walk around the restaurant and bring other people their food all while seeing we still had our numbers on our tables (meaning we haven't received our food). So seems like they mark orders as "ready & coming soon" even though no one actually followed through with anything. So eventually our finances manager came to complain and ask where our food was at the counter and we finally got our food by about 12:15. I ordered a double burger with bacon and avocado with shoestring onions and also French fries and an iced tea. The total was around $26.50. The burger portion was extremely small. I was glad I had ordered a double. By far smaller than a Double-Double from In N Out, but at the same time approximately twice the price of In N Out. Can't say I will be returning, nor recommend any others to visit either. Save your time and money and go to In N Out or Chik-Fil-A. (Both across the street by the way ) read more