Samantha was great w the service. She was the only one there. She was very helpful & of course, the ice cream was delicious! read more

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There was hair in my ice cream and I don't want to go there again and workers were on their phones

This is great location to come get great ice cream. I came by late at night to grab a late night treat. The store was not very busy but I was greeted by the 2 employees right away. They were very friendly and helpful. This is definitely a cleaner and larger location in Ventura. read more

Customer service is everything to me and it's becoming a bygone trait in a lot of restaurants these days. This specific Baskin-Robins is apparently no different. Walked in 7/27 about 1245 pm. Employee was busy doing other work (completely understandable). But when she finally walked up to me I said "hi, how's it going"... she just stared blankly at me... then continued to just stare blankly. As if my presence was annoying and she just wanted to rush the process. So I just turned and walked out, currently headed to cold stone instead. I'm starting to document this when I see it now because of the tipping culture, which I'm fine with but if you want my extra money than do at least the bare minimum required for basic customer service. read more

Was really craving a Baskin Robbin's milk shake for me and a root beer float for my daughter. Was very disappointed!! I chose a scoop of mint chocolate chip and scoop of vanilla. In a small size cup. It tasted like just milk. Super small scoops. It was ridiculous!!!! Root beer float had hardly any ice cream tasted more like just root beer. Come on.....!!!!!!!Everything just over $14. Never again!! Should have just made it at home. read more

We stopped by here to get their Love & Kisses sundae which they were making for Valentine's Day. The service was great, we were offered samples and enjoyed them. The sundae itself was pretty good, with their flavor of the month - Love Potion 31, which was a chocolate fudge mixture. Overall, a good experience, and pretty decent ice cream! read more

Baskin-Robbins - Love & Kisses Sundae - Ice Cream & Frozen Yogurt Near Me - Ventura, California

Popped in here for my kiddo and the place was packed. We were helped by Daniel who gave awesome customer service! He was even patient when we asked for a sample. We were helped in a timely manner. The place was clean and well stocked. This isn't the typical service you get here so I wanted to make sure the owners know how well their employees were doing tonight. Tried the peppermint ice cream tonight and it was delicious. I'm sure it won't be around for too long so check it out. read more

Baskin-Robbins - Peppermint - Ice Cream & Frozen Yogurt Near Me - Ventura, California

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I SCREAM for ice cream 'FO SHO!!! Baskin-Robbins is a tried & true vendor since I was a tiny tot, and it's still around, goin' strong. Just proves that quality stuff will endure. We don't have any true homemade ice cream vendors in Oxnard or Ventura so ya gots ta choose from corporate America options 'round here, either Thrifty Ice Cream (from Rite Aid), Coldstone, McConnells, Ben & Jerry's, and last but not least, Baskin-Robbins. Some of my all time favorite flavors come from here: Chocolate Almond, Nutty Coconut and Pistachio Almond! Yum!!! The young squires dig the varieties of Oreo here. As a matter of fact, no one ever complains if we go to Baskin-Robbins. Delicious goodies here are enjoyed by all. This Ventura site by Harbor Freight Tools & the 99 Cent Store in the Victoria Village Strip Mall has all the bells & whistles typical for any B-R spot, BUT the one thing that is UNIQUE from any other B-R is Family Night every Tuesday!!! Yup, EVERY TUESDAY! None of this" limited time offer" junk. All kid's & single scoops are $1.89 from 5pm to closing... Yay! Also, anytime you buy two or more scoops, you get free waffle cone! So, with this kind of customer appreciation, we choose to hit this parlor the most. And with a clean interior & consistently friendly staff, it makes returning even easier :) read more

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Beyond disappointing experience with this Baskin Robbins. I ordered a cake (in person so eliminate confusion). We discussed the picture (spiderman cake with light up eyes but make it look like Black Panther). I was clear about BLACK frosting. I went to pick it up on the day and time (3:30pm), and was met with lame little girl attitude from the cashier ("the ticket said 4pm so she's not done with it" with an eyeroll when I stated that I specifically said 3:30pm). Not only did they NOT refund the full amount, they basically said that "this doesn't happen usually". While I appreciate the offer to make a new cake (which I do not have time for), they completely missed the mark on customer service. Save yourself time and money on custom birthday cakes because they clearly only know how to do basic cakes and no one needs to be subjected to dumb teenage girl attitude because they failed and don't know how to own their mistake. Here's what they handed me and again, refused to refund the full amount even though this looks NOTHING like what I ordered. read more

Baskin-Robbins - Birthday cake that looks nothing like Black Panther. Does not have black frosting or anything related to Black Panther at all. - Ice Cream & Frozen Yogurt Near Me - Ventura, California

I went in today (Wednesday July 19) ... have a coupon for a "free" pint of ice cream ... the sales clerk checked with someone in the back ... then refused to honor the coupon?! I donated a pint of blood and in turn got the coupon - it has NO expiration date ... clerk gave no reason other than owner said do not take these coupons ... this is absolutely horrible customer service !! read more

We got the Teddy Bear cake for our son's birthday. It looked cute, but the frosting was rancid, spoiling the entire cake. You'd think the cake maker would taste the frosting before using it read more

Baskin-Robbins - a cake with a teddy bear on it - Ice Cream & Frozen Yogurt Near Me - Ventura, California

After the 3rd time of delivering handpicked ice cream that obviously hadn't been weighed as it was 3/4 full. I called the store and talked to the manager? and got a lot of excuses for her co-workers. Will not be using this establishment again. read more

Small, clean store with friendly employees. This location doesn't have clown cones, but they do have chocolate dipped bananas with nuts sprinkled on them. They are individually wrapped. I came in because I wanted a clown cone. I didn't end up making a purchase as they didn't have any, but more than one employee offered to help me and each made eye contact with me and smiled. The atmosphere was warm here and if they had clown cones, I'd probably return. :) read more

Baskin-Robbins - Storefront. - Ice Cream & Frozen Yogurt Near Me - Ventura, California

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We decided to end our son's birthday celebration with some ice cream. Service was fast and friendly. I always get the kids scoop, the regular scoops are too much for myself. Price is not high for the amount you get. Thank you Emily for your great service. read more

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This is my favorite place to get ice cream, of course they have every single flavor you can think of and the place is nice and clean and fun looking. My kids love going there once a week and I love going there as well. Everyone is so nice and the owner is so friendly. Thank you for making it such a great experience for my family. read more

I have to say I haven't been to a Baskin Robbins in at least 5 years. Since my little one loves ice cream I decided to take her for a treat. When we walked in everything was nice and clean. My daughter and l were greeted by a very friendly girl named Victoria. We enjoyed the great Disney music while we waited. Once it was our turn Victoria very kindly gave my daughter and I a sample of a flavor we requested. She was extremely friendly and helpful. She went the extra mile to make sure my daughter was very happy with her selection. Thank you for the great service! read more

Baskin-Robbins - Great service and even better ice cream!!! - Ice Cream & Frozen Yogurt Near Me - Ventura, California

43 flavored tonight, I enjoyed Cherry Jubilee. Son took me on my bday thinking they'd give me a birthday scoop for free, nope. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Ventura, California

So disappointed, went in with gift cards my mom had given my boys for the holiday and we ordered about $65 worth of ice cream. The register was not working, it would not accept my gift cards ($40 worth) or my debit or credit card (we tried a few just in case it was a bank issue) so I was given the option of leaving my ice cream there while I went to get cash....I was not expecting to spend $65 for ice cream, I was okay with the $25....... the girl working was so nice and so apologetic (this is the only reason for the 2nd star) i asked if there was a discount that could be given and she said she would give my name and number to the manager to see if they could rectify the issues we had, it has been 3 weeks and I NEVER HEARD FROM ANYONE!! For businesses that are struggling right now, as well as people you would think the customer service would be better....ice cream is a luxury expense and from now on ill go else where to spend my hard earned money! read more

I have been getting a small cappuccino blast every day for the past three weeks. I normally go to a different Baskin-Robbins every day depending where I am that day. The blast has been costing me $4.49 each time. On the rare occasion I am charged tax so it is a few cents more. This Baskin-Robbins charged me $5.99 for a small blast. I was surprised by the price as it was a $1.50 more than the others however what surprised me even more was that the menu price said $4.99 but the cashier told me no it's $5.99. Her reason was that the price had not changed. According to the cashier it was because the price changes but no one had updated it yet. Don't believe it but it was already made so I took it. Besides the extremely expensive cappuccino blast there was a pretty bad smell in the store. So bad that I got nauseous and started gagging. I had to wait outside the door for her to finish making the drink. I have no idea what was causing it but they need to take care of it especially since it is a food establishment I am definitely not going back there again. read more

Make sure they make everything before you pay. I was charged, and then was told they ran out of hot fudge for my sundae. I had to find something of the same price. Girls acted as if I inconvenienced them when they made the mistake of charging me for something they didn't have. read more

This is honestly a really good ice cream place and it is an amazing location near wendy's and an irish pub. It's in a really nice area and the customer service is always extremely friendly and if you're indecisive at times like myself they're always patient with you and with amazing smiles! read more

If I could give this location zero stars I would! The lady working behind the counter (yesenia)was extremely rude and acted as though she was being bothered by doing her job. Location is dirty and looks as though they stopped in the middle of a remodel. Ice cream is fine but with the lack of customer service you're better off getting a tub at the grocery store and enjoying it in the comfort of your own home. read more

What can I say: I still scream for ice cream. My favorite flavor has always been jamoca but to make sure I don't blow it big time in the calories counter, I go for their Premium Churned Non-Fat ice creams. Of that variety my favorite is pineapple coconut. This place is in the Victoria Village shopping center, located between the 99 cent store and the Victoria Pub. The employees here are mostly high school kids but they are usually very courteous, capable and quite fast in their service. So for that I give this place 4 stars. If the place was just a tad bigger so it is easier to walk around as sometimes this place gets really busy and there's not much to stand while waiting in line. Plus there are only 3 tables to sit so ... read more

Customer service is great, ice cream is eh', but it is a delicious go-to option when you are fighting a sweet tooth. I do like that it tastes the same as when it did when I was a kid. read more

She gets a coffe a couple doors up and I get an ice cream. Oh I do love the flavor choices and the tasy ice cream at Baskin-Robbins. reliable and consistent over the years.. Yum read more

Every time I go to this Baskin Robbins location I am disappointed. But for some reason I kept going there. No longer. The workers are nice enough and everything, but the serving size and quality for the amount that they charge is ridiculous!!!! I really wanted a hot fudge sundae. Not a huge one. I bought the one scoop. The thing costs almost $4.00. It is the tiniest hot fudge sundae that you will ever see, for $4.00!!! It is no anywhere close to a normal size scoop of ice cream. My daughter ordered a strawberry shake. Again, almost $4.00. It tasted more like slightly sweetened milk with a slight hint of strawberry instead of a strawberry shake. It was really thin also. You are MUCH better off going to In-and-Out or The Habit for a strawberry shake- higher quality for less money. Fool me once, shame on you- fool me twice, shame on me. But I won't let it happen again. read more

Despite a sign on the window that stated that they would be closing early at 9pm, I walked in just before 8:30 and found that they had already cleared out the case and were not taking any orders. Why have a sign saying you're open and have the door unlocked if you're going to not have anything to serve. Just appeared the workers didn't want to work and were trying to leave early read more

My family has always enjoyed going to this Baskin Robbins on a frequent basis, up until recently. We visited twice in the past week, and (tonight on 4/16/15) we came in to get ice cream and were appalled by one of the workers. Monty (I think that is how you spell his name) was extremely obnoxious, loud, rude and inappropriate, swearing and making rude comments the whole time he was serving us. We won't be returning to this location because of how offended we are by this employee. On the other hand, the other employee working was extremely nice, helpful, and knew how to treat customers right. It's a shame they had to have an employee like Monty working there with him. read more

Poor customer service. shakes come out like milk. Even when you ask to make them thick.

Bought a Vanilla & Strawberry ice cream cake there on 03-31-12. The 27.00 kind...bought it as a surprise for my husbands birthday that night...cut it open and served it to the half dozen people. IT WAS STALE :( I was so bummed. Please check your dates on when they make them....I will never do that again. read more

There is no public advertisement of business hours. We called to find out that they open at 10:30. When we arrived at 10:30 the doors we're locked. Had we not called first, we wouldn't have waited. While we waited we noticed a poster sized sign advertising sundaies for 3.31 and scoops for 1.31. The first thing I asked was if we could have the Sundae deal since it was the 31st. The boy said he wasn't sure. I didn't know if he was kidding or not so I proceeded to get a single scoop with hot fudge, nuts, whipped cream and a cherry on top. We proceeded to wait as he prepared to open. He had to stock the nuts, stock the cherries get his cash drawer. After he had already pumped the hot fudge sloppily on my scoop (you know dripping over the side of the cup ensuring my hands would get full of chocolate) he informed me that the hot fudge wasn't hot yet because they had just opened. He then rung me up and said $4.45. I said, "aren't scoops $1.31 today? " He informed me that what I ordered was a sundae. I said, "well what about the huge sign on the window. He just said he wasn't sure because he was new and continued to look at me as if I'm going to just pay more. He then goes to get his manager. A lady wearing a faded Dodgers shirt comes out and tells me that that deal is not going on. Then she goes to the window peels off the poster and conceals it in a way that I couldn't verify what it said. I just give her the you must be kidding me look. She explained to me that she would give me the $3.31 price just this one time. She takes over ringing me up and it just keeps coming up $1.31. In my mind I'm thinking just leave it at $1.31. After all, I just got 1 scoop. I didn't speak up and eventually she gave up and inputted a cake decorating charge of $3.31. She walked away leaving the boy to finish up without making eye contact with me. I go ahead and pay feeling bad that the man behind us had to wait so long. Afterwards I pondered. I thought it would have been cheaper to get the $1.31 scoop then have them add the topping charges. The whole seniero was just uncomfortable . read more

Just a heads up. Stopped by this weekend to pick up a Mother's Day Ice Cream Cake. Paid $24.99. Come to find out Monday morning, someone there charged my card 14 times! Additionally, they attempted 20 more runs at it, but due to the Fraud Alert, it was shut down. I immediately contacted HQ and the location, speaking to a "Manager". I've yet to hear back from the owner nor their supposed field operations support team. Bank returned the $325.00 to my account and is launching a Fraud investigation. Not a pleasant experience AT ALL, not to mention that cake was stale. read more