This spot looks so run down inside but their Icecream is always so delicious! The girl who helped us ( I forgot her name ) was so sweet and helpful ! I forgot what I ordered this time but I know every bite was well worth the calories ! read more

Ben & Jerry’s - This was their smallest scoop with two different flavors !! - Ice Cream & Frozen Yogurt Near Me - Ventura, California

Probably the best brand of ice cream out there! I like my milk and cookies after dinner. Excellent location, right in the heart of downtown and next to a movie theater. Great service provided by the 2 guys up front. I do wish take out cups had lids for milkshakes. read more

I love everything about this place!! The ice cream is always good and the place is very clean!!

Horrible, disgusting place. I would like to start by saying how dirty this place was. Floors we're filthy, stuff everywhere. They only had about 5 different kinds of ice cream, no sugar cones and no napkins. Yes, no napkins. I have been there before and they had no napkins that day either. I picked out one of the five ice creams and it was not even frozen, it was all runny. Come on guys, this is a terrible representation of Ben and Jerrys. Clean the place up! read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Ventura, California

Ice cream shop but it was so hot in the store. Couldn't even sit inside but luckily it was much cooler outside. They also had very limited options at the time, a whole section of the freezer was empty (maybe malfunctioning idk). And unfortunately, the chairs and tables were sticky so probably not cleaned that often. read more

This is the worst B&Js ever! The place is filthy. Flavor selection is limited. Ice cream is heat shocked. Bad look for the company. read more

Once in awhile you walk into a magical place where happiness is served up by the scoop. Today I walked into the Ben & Jerry's in Ventura and on a Thursday afternoon and had the best strawberry cheesecake ice cream of my life. What made it the best was a guy named AJ. His happy demeanor and his eagerness to make my cone all it can possibly be won me over as the happy customer of the week! I always say great people make great businesses. Well this is the case here. Whoever hired this guy has the very best sense of judgement. If every restaurant could find an AJ to hire then all customers would be happy and all businesses would be profitable! Way to go AJ. Crazy Bernie is a fan of B & J because of you ! read more

Nastiest place. Cones are stale. Manager gave me a new one and still stale. Not the beat experience. Beware!!!!

Ice cream was good but selection was poor. Service was good and place was clean. For being on Main Streetbin Ventura needs to stock up on flavors that are advertised read more

The reason for the 3 stars is they one they were out of vanilla and two the ice cream did they have tasted like freezer it has like chucks of ice in it so not too good. The servers were really nice though and very informative, the place itself is fairly small and kinda of warm temperature wise only a couple tables inside and the tables outside had no chairs. I like the tonight dough ice cream dough read more

Place is so dirty, poor customer service, not a single for creative flavor . Bad bad bad bad read more

So gross. Should be shut down immediately. Trash on the floor, mold in the ice cream freezers and a bonus spider to top this nightmare off. It also appeared that both young employees were high as a kite. Run as far and as fast as you can. Pretty sure there was a wee bit of food poisoning resulting from this ice cream debacle. Learn from our mistake and do not eat here! Ben and Jerry would be horrified to know their product is being treated this way!!! read more

This place is gross. Place was super dirty and they had no flavors available. Finally picked strawberry and it was all melted licked it and a long black hair was laying across the ice cream. Disgusting. read more

To the worker working, Friday 11/14@8:42p: it wouldn't hurt to smile and actually show that you like your job, if you don't at least pretend that you do because your customers can feel your energy. I would recommend that they have a bigger menu, preferably on the glass display area. The one they have on the wall is hard to read, the one they have displayed up on the display wall is even harder to read. Most people are visual, so it would help to show the different flavors your offer. Will we be back? Probably not, the product is mediocre and the customer service is not warm/welcoming. read more

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They only had a couple of flavors of ice cream and the guy working was very unfriendly and looked under the influence of something. He didn't use any gloves when making my son's ice cream cone. Didn't want to cause a scene in front of my kid so I bought the cone and got rid of it and went up the street and got ice cream somewhere else. read more

THIS IS SO BAD! The employee working Friday night May 12th should be fired. We are leaving dow town right now it's 9:05pm. My girlfriend and I walked up to get ice cream, the employee was sticking his head out the door and a group of teens / young adults were outside talking to him. He said they were closed and his friends said the doors don't lock and that they close at 8:30. It was 9:00pm and the employee and his friends were making NO sense at all... it says online and on the window they close at 9:30... he obviously was closing early to hangout with his friends. The fact that they kept telling us different reasons and his friends were answering my girlfriend when we were trying to figure out why they were closing is ridiculous. If I was the owner or manager i would be LIVID after what just happened... read more

Something shady is up here. Just went in for ice cream with my son. They're only accepting cash. They over charged me. When questioned the said I ordered a larger size than I did. The math didn't even work out in that. Worst part, THEY AREN'T SERVING BEN AND JERRY'S ICE CREAM. For reals, they don't even have the right flavors. The side of the carton says Grand Ice Cream and she flat out lied when I asked her about it. Ben and Jerry's doesn't make rocky road. read more

Ben & Jerry’s - NOT BEN AND JERRY'S - Ice Cream & Frozen Yogurt Near Me - Ventura, California

We came to Ben & Jerry's to have a little dessert treat on our 10th anniversary and we're hustling to get there by 9:00 which was their closing time. We got there at 10 minutes till nine and on our way out the door was already locked at 5 minutes till 9:00. It was obvious the young men that work in there were ready to go and didn't have time for staying open till 9:00. I would have been really upset if I had arrived there at 5 minutes to 9:00 and the door was locked as I walked a long way from the parking structure just to get Ben and Jerry's ice cream. It occurs to me that they need an adult to make sure they're staying open till the posted time. read more

Hadn't been to Ventura since pre-pandemic, and Ben & Jerry's was a place we'd always go to after dinner for dessert. We had our boy with us, and he'd never been here before, was really excited to go in. Britney (not sure I spelled that right) was on duty and made him feel very welcome! She was very helpful when it came to deciding on flavors, although it seemed they had fewer than what I remember (maybe supply issues?), there was still a good selection. The serving was generous, and the ice cream tasty like I remember. Will return on our next visit! read more

I am shocked that Ben and Jerry's can have anything less than 5 stars. But after reading the comments it is apparently for poor service. Our service was GREAT. She was friendly and answered my questions easily. She made my ice cream exactly how I wanted it with nuts and whip cream. She even put the nuts under the whip cream which is awesome because otherwise they fall off. And then there is the ice cream....it smacks! I had New York Super Fudge Chunk with cookie dough with nuts and whip cream it was delicious!!! I know you can buy a pint for less at the store, but then you end up eating a pint. This is like portion control. read more

Walked in to the worker complaining about how many customers when there was only two other people, noticed worker did not have gloves touching money and random stuff.. his hands were super dirty and disgusting. Ice creams were left out on the counter and all melty and runny, Cones were stale and terrible..... guy just kept on complaining. Go to McConnells way better read more

Ben & Jerry's has the nicest group of workers. Claudia is always so friendly and my family and I love getting ice cream here! Always super yummy! read more

I came here for some ice cream , I can't complain it is pricey but it is Ben and Jerry's. I got the peanut butter something, I forget and fudge almonds ice cream. I got 2 scoops and my friend got a scoop. Mine was in a waffle cone and hers was just a reg cone. It came out to 10 dollars. It is nice cause it is down town Ventura. The customer service was really nice. It was clean inside and outside. The parking is pretty bad there is a parking structure near by and parking in the back. Downtown is busy that is why the parking can be difficult. It is a nice date spot though there is pubs, movies, and food places in that area. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Ventura, California

Happy free scoop day.. NOT! Just had the most embarrassing interaction with the OWNER. I asked him if I could get a free scoop (which is actually a half scoop) and pay for an extra regular sized scoop, he said yes and proceeded to tell the worker to only give me half scoops loud enough for me to hear. He proceeded to ring me up and I said am I paying for a full scoop or a half scoop and he said you wanted to pay for a scoop right and I said no I wanted to pay for an extra scoop I don't wanna pay for the free scoop and he said no you wanted to pay for the free scoop... what sense does that make he was arguing with me in front of 30+ customer and his employee told him she only made one scoop. I told him I was trying to help his business on a day like today where his shop is basically free and he told me to leave. No way to treat a paying customer and someone who works a few shops away from this location. Poor customer service, poor communication, poor problem resolution skills no wonder this place has new employees every other week. Employees look scared and uncomfortable. read more

They were out of so many flavors. I got a cone of peanut butter chocolate. When he gave it to me it was so soft. I had to scarf it down cuz it was dripping like crazy. I barely got to enjoy it. read more

Gave us wrong flavor and then said we had to payfor correct flavor. Girl snobby and very talkative to friend read more

Ben & Jerry’s - Not mint chip - Ice Cream & Frozen Yogurt Near Me - Ventura, California

I don't understand. I've called five times over the last two days to place an order for a birthday cake. Every time it sounds like someone picks up then hangs up. I'm really bummed because I wanted this brand specifically. But I'm five hours away, how do I order the cake ahead of time? read more

Oh my God, this place is home to one of the laziest workers I have ever had the displeasure of meeting. I came her a couple of months ago with two of my coworkers after dinner. We were looking for something sweet to eat after dinner. It was around 8:30. We were waiting behind two ladies that were clearly having a hard time with the server (mind you, she is the only one working that day). After 10 minutes or so the people in front of us got their ice cream and went on their way. When it was our turn to order, I asked the server if I could sample their chunky monkey ice cream. Her response to me was the following: "Oh, I haven't opened that one yet." What the fck? What is that supposed to mean? Apparently, at this location, if this particular server has yet to open a box of ice cream, you're not allowed to sample it. My coworker asked for a scoop of an ice cream i forgot the name of and the server told her to pick another flavor because that particular one was so frozen its hard to scoop. She also proceeded to tell my other coworker that they dont have the new flavor of ice cream that was displayed in their store in bold freakin colors. Once we were thoroughly annoyed, we purchased whatever ice cream she was capable of serving and left while she proceeded to use the Ben and Jerry's phone to make a personal phone call. I also vaguely remember hearing a man ask if they closed at 10, and this woman replied "no, today im closing at 9," and continued to talk to her friend on the phone. Ice cream is decent but please, make the drive and go to Mconnell's (where ice cream is great and service is amazing!) near the mall to save yourself from the aggravation of dealing with this incompetent human being. read more

Worst experience with an employee (I should have got her name!). I'll never go back. Not only immature, but rude and didn't care about knowing their products. I asked for a flavor that was written on a banner outside of the door and she gave so much attitude stating that they didn't "have those kind of flavors. I don't know what they are. It's old and been there for years." The flavor was freakin strawberry and vanilla! How stupid can you be, seriously? Minimum wage is like $8/hr...how is this person worth that much to keep as an employee here??? That's just one example of an answer to one of my questions. Insane. Ice cream was old and tasted like freezer burn. I'm not going back to this place ever. Neither should you. read more

Let's start off by saying customer service is not high on the list for employees that work here. I went there with a couple co-workers after dinner on a Wednesday around 9:15 pm. As we walk in, the girl employee (didn't catch her name) comes out of the back room seeming annoyed to have customers at such a late hour, mind you they close at 10:00pm. We aren't greeted by "Hello welcome to Ben & Jerry's" but instead she rudely says all the flavors are on the board, hoping to get us out of there as soon as possible. Normally, we would ask for samples to see what we wanted, but the employee seemed so annoyed we didn't want to get her even more angry. When I order a coffee and toffee shake, she says, "I'm not making shakes anymore, it's almost closing time". I'm thinking to myself WTF you don't close for another 45 minutes. Then I ask for a flavor listed on the board and just get a simple "No". Extremely annoyed now, I ask for Cookies and Cream knowing they would have that flavor just so I could get hell out of there. So if you plan to come here after 9, don't expect to get a shake or a friendly welcome. It will be a horrible experience and you will regret wasting your money there. Avoid at all cost! read more

the employees are friendly but immature. They were quick and efficient but the line was still a zoo. The ice cream is good but not anything that you couldn't buy at the grocery store. Great place to get ice cream to sneak into a movie without having to pay the inflated movie prices. read more

Ben & Jerry’s - Yum ice cream for movie time:) - Ice Cream & Frozen Yogurt Near Me - Ventura, California

Upon our arrival, we waited about 5 minutes for anyone to come out from the back to help us. When the employee came out, she didn't say anything, just stood there -- can you say awkward -- and it was awesomely uncomfortable. So we tried a couple flavors (all very freezer burnt and icy) and then finally decided. Once I got my cone, it was so icy and melted, I had to ask for another. She said, "uhh, it's all gonna be like this. Choose another ice cream." Aight, guuurl, as you wish! It just sucked. She was rude and the ice cream was yucky and icy. Sooo though I usually like B&J's, this one should be avoided. read more

Only worth visiting if you want a scoop of freezer burned ice cream from a dirty freezer. read more

Ben & Jerry’s - Ice Cream & Frozen Yogurt Near Me - Ventura, California

This place is always slow and when you go in there they always have an attitude. Today April 24,2017 @ 5:40pm can in asked for my usual brownie special. I asked for some the chocolate shell to be put on my ice cream. The girl said they don't do that for any ice cream. I've always gotten it. Just because she was alone and the place was alone with no customers she could've done it. She said no it takes 10 minutes for that to heat up. So she didn't even try her best to help. Last time one of the girls was super busy and she still did full perfect customer service. I really wish the owner would walk in there and make things better. This business is loosing customers and I doubt those girls want to be out looking for jobs again. read more

Ben & Jerry’s - Sad Ice cream. - Ice Cream & Frozen Yogurt Near Me - Ventura, California

Great ice creamy lousy service. Your girl has terrible customer service, did a face every time we asked for a sample. If she doesn't like her job she needs to quit or management needs to accelerate that process for her because it is apparent she hates her job or just people in general. The ice cream here is not cheap but even like that I'm sure you guys can up sell if you had someone that valued customer service and make us want to return. read more

Ben & Jerry’s - Milk and cookies - Ice Cream & Frozen Yogurt Near Me - Ventura, California

Best chocolate milkshake I've ever had! I had read the bad customer service reviews before going in and I almost didn't go in. But I decided to prepare myself for the worst, get my milkshake and get outta there. I walked in and was pleasantly greeted by the lady behind the counter, she asked how my day was going and what I felt like getting. When I asked about milkshakes she gave me several options and was happy to help me solve my milkshake craving. Before this, I had rated which wich as my favorite milkshake spot. The one I had here has surpassed all others. So.... I have only good things to say about this place. They must have sorted out any issues that they had and you should feel comfortable that you'll get great service and ice cream. read more

The young lady who served us was very friendly and sweet. She made us each a malt and they were pretty good. Would have liked the malt to be thicker, but both had great flavor. Yum! read more

Everything was very tasty but the switch to wooden spoons is a bad idea. They bend too much, they aren't smooth and they taste like wood...Blick! I am calling first next time to see if they have switched back. Ack! We had to use the plastic taster spoons. Horrible. read more

After eating a late lunch, and checking in via Four Square, I noticed that a "special" was located near me...and it was here!!!! Yay!!! So by checking in with Four Square, I was able to get 3 scoops for $3!!! That's a smoking hot deal...one scoop is already $3+. I had the Chunky monkey, sweet cream and cookies and upon the employee's recommendation Cherry Garcia. I enjoyed the sweet cream and cookes the best. I actually wanted to try JImmy Fallon's new flavor, but they didn't have it. read more

Worth the wait for a cone. I expect a wait. A premium price is also expected. Pre-packaged cake (doesn't have any cake in it!) tasted like freezer burn. Fortunately I live close so could returned it. read more