Food is fair, service is slow & Ambiance was poor! They could try harder . The drive thru was a slow experience last time I used it! I. Was. Told, they no longer carry malted , their thick shakes are horrible little taste & too much ice very little flavor . I use to get breakfast there but, I don't trust them in cleanliness or handling the foods! read more

This location was packed with people, there is hardly enough tables for the amount of customers they haves. They have a very basic selection of burgers. They fail to tell you the burgers don't come as the menu states, you have to ask for all the condiments or you will get a patti inside two buns. I found the ingredients to be substandard, the veggies were limp and the lettuce was wilted(not from heat). I think the burgers at Burger 21 and Five guys are much more flavorful and fresh. As small as the indoor sitting area was, I did not like that they keep cleaning the trash bin in the middle of people eating. She came but and cleaned it out twice in the 30-40mins we were sitting there. I know it was to maintain the trash in control but it was literally right next to the tables. Overall it was ok, but not worth the price. read more

Food was plentiful and great tasting. Everything was made to order. Location was busy, so wait time was about 20 minutes for burger and fries. Staff was friendly. read more

The cashier that was on shift on October 10/27/22 at 1:59:00P.M. tanked out experience. Unbeknownst to her and her inability our first experience at Shake Shack was mutilated. Consequently my wife and I will not be return to any location in the future. Unfortunately this is a case were first impressions mean everything and this probably hurts us more than it does the mega-corporation that is Shake Shack, but yea kno, its all good at the end of the day. read more

It's always a treat and pleasure to visit Shake Shack. I only get this treat when I'm the USA, they don't have a location in Toronto :-( They serve delicious burgers well made. Perfect crust on the burger, fresh ingredients, great bun and always friendly service. Can't wait till my next trip to the USA read more

Shake Shack Florida Mall - Simple and beautiful, delicious - Fast Food Near Me - Orlando, Florida

Oh yeah! I walked in expecting something along the lines of a "Steak and Shake" burger and what I got was nothing short of all so many good emotions....mmmmm the taste, mmmmm the juice, mmmmm the crispy edges. It was better than I expected. For my 1st Shake Shack visit I got a double shack burger. My party of 3 shared 2 orders of fries and this was a perfect ratio. Back to the star of the party, the Double Shack burger. It was two big pieces of delicious cooked well patties with perfectly cooked crispy edges. The patty was juicy NOT GREASY. The combo of meat with shack sauce was a perfectly different taste. The bun was the crowning piece to this juicy piece of meat. It is soft and holds it's own against all the juice these burgers have. My husband got the chicken sandwich. It was a beautiful piece of breaded chicken breast. It wasn't dry, but wasn't juicy either. He said it didn't have any flavor. My other son got a smokehouse burger that he enjoyed every single morsel of. Loved it and can't wait to go back. read more

Was questionable going into this location considering the mixed reviews, but finally decided to visit since it's located at the Florida Mall and close to where I live. The cashiers were friendly and we were greeted the moment we walked in. The cashier introduced their new item on the menu and if you didn't already know, shake shack has introduced their new hot chicken sandwich (more on that later). The restaurant was clean and the ordering/pick up process was fast and easy so no complaints there and was given the option for free refills while we were dining. Attentive and friendly staff! So about that hot chicken though... I walked in with mediocre expectations. Shake shack makes great burgers. I assumed it would be at least okay. I knew it wouldn't be horrible. On the first two bites it tasted similar to the spicy chicken sandwich from chick fil a but after a couple more bites I noticed the difference in flavor that was almost smoky-ish like paprika or something and the chicken is insanely juicy on the inside and crispy on the outside. The slaw and pickles were the perfect condiments for pairing. My only regret is not getting two. That being said, I felt it could've been spicier! read more

Shake Shack Florida Mall - Hot chicken - Fast Food Near Me - Orlando, Florida

It's a delight to have this Burger Chain in the Mall. The place is quite clean including the restroom. The service is average. It would be great if the person behind the cash register will greet the customers with a smile. I ordered the Shack Burger. It taste good! But the meat is so thin. Mc Donald's Burger is even thicker. They flattened the meat so it can be seen outside the bun and it will look big! With that, I think their burger is expensive! While I can get better at 5 guys Burger with the same price! Maybe I am also paying for the ambiance...the ambiance is nice ! Still, I will recommend friends to at least try. But so far, for quality and Value, 5 guys and In and Out Burger is the best! read more

Shake Shack Florida Mall - Fast Food Near Me - Orlando, Florida

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My first time at Shake Shack did not disappoint, and each visit after reminds me of why I keep coming back! I usually get a single Shackburger and fries, which total to ~$9. I don't enjoy spending that much for a meal that doesn't even come with a drink, but honestly, Shake Shack is worth every cent. All the components of the burger--down to its perfectly cooked patty, potato bun, simple toppings, and signature ShackSauce--melt in your mouth. The crinkle cut fries come hot, fresh, and crispy; I feel like you can hear a satisfying crunch with every bite. I don't think I've ever had a bad burger and fries combination at this location. I now understand and support the hype because when I think of an ideal fast food meal, I think Shake Shack! read more

I had high expectations coming in to this place with all the hype about it. I was disappointed. Although the burger was tasty, i found the bread soggy and small. In short, I prefer five guys and in and out any given day. What I recommend though is their caramel milk shake, it was good! Service was below par with the cashier taking my order, no smile and just waving at "come here" or "next". read more

Shake Shack Florida Mall - Fast Food Near Me - Orlando, Florida

Got an Oreo milkshake and it was one of the richest, creamiest shakes I've had! Wish I took a picture of it but it was that good that I didn't want to waste any time and just devour it. Will definitely be going back! read more

It really is all about the chicken sandwich. The fries are usually good and so is the chicken hotdog. I don't eat beef or pork so my options are limited, but I'm totally fine just eating the chick'n shack! The fried batter is full of flavor and cooked to crispy perfection. The herb mayo on the potato bun with pickles is the icing on this delicious chicken sandwich! read more

Shake Shack Florida Mall - Fast Food Near Me - Orlando, Florida

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Awesome burger! but i think everyone has to agree with me on that. Staff was efficient and fast which is a pretty standard think for Shake Shacks. Good quality, great service and decent prices. read more

Great Hospitality & Friendly Staff! Sam & Stephanie, the Managers were First Class and represented the company well! Enjoyed my juicy burger and the Red Velvet Shake Sam recommended! The young man who cleared the tables was kind to offer a refill on my water. A pleasant surprise. Great experience at The (new) Florida Mall location if you're a burger lover! Thanks to the entire staff for showing me a Great Time! read more

Shake Shack Florida Mall - Fast Food Near Me - Orlando, Florida

The burgers are great, but don't come expecting any healthy options. Was hoping for grilled chicken. No, although the fried chicken sandwich is worth having. read more

The shakes here are incredible! It's one of those things you go back to a place for. My little sister sees the sign from afar and already wants a milkshake. Portobello burger is something unique they have as well. Not a higher rating because this is still fast food. I also enjoy the beers on tap option they offer, makes me want to stay a little longer! read more

Shake Shack Florida Mall - Milkshake - vanilla - Fast Food Near Me - Orlando, Florida

I never tried Shake Shack before so I gave it a try at this Florida Mall location on a weekday. Had nice outside seating. I was impressed with their cheeseburger and fries. It was yummy. I don't go to fast food hamburger chains typically but would definitely come back again. read more

The burgers at shake shack are absolutely delicious. The flavor is on point and the sandwich is absolutely amazing. The fries were alright but not my absolute favorite. However the burger was so good I would for sure to love to go back. I had the lemonade which was also really good. The seating area is super cute and it's such a cozy burger place to just chill out at. read more

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This is a burger place that is a must try for all. The restaurant is a fast food sit down style place. You order at the door and wait for the pager to go off. I visited on a day they weren't extremely busy but had a steady flow of guest. I ordered the shack double it came complete with lettuce, tomatoes, pickles, and shack sauce which is a spicy mayonnaise. I ordered fries and a drink. The food didn't take long it came out as ordered and tasted delicious. The fries are crinkle cut which are one of my favs. At the mall drop in here you won't be disappointed the food is probably better than what you may find in the food court. read more

Great food but the staff is horrible. They mess up orders most of the time, and the wait time is unnecessarily long. If you need to be somewhere, don't stop here unless you have a good 45 minutes to spare. My husband and I come down to Orlando from Jacksonville to shop at Florida Mall a few times a year. We have been to other Shake Shacks around the country such as the ones in NYC and other areas. This one is by farrrrr the worse location we have been to, and we have given them a couple tries. If I were the GM of this place I would fire everybody and start over. Yes they are busy but the staff here is horrendous you get a good burger but will receive Mcdonalds type service. There is nothing worse than walking into an establishment and seeing employees who simply don't care. Fire everyone and start over! read more

Really good burgers. Shakes were awesome. It is a pricey but I would go back.

This was my first time trying Shake Shack and I was so excited because I've heard so much about it! I'm vegetarian so I tried the mushroom burger and it was amazing! It's mushroom with cheese, coated in bread crumbs and fried. I also found out they have a Beat Burger that was wasn't listed on their menu, but I def wanna try it next time I'm in the U.S. ! To be honest, the burgers are a bit smaller than I was expecting, so beware of that. It's kind of frustrating because it is expensive fast food, but it freshly made. The fries are very dry, which I find tends to be the norm when you order crinkle cut fries. But overall, it was pretty good especially how they had veggie burgers that were not fake beef because not all vegetarians want to eat fake meat, so in that sense, I'd definitely go back again (and try out some desserts!) read more

Good food, but no ranch sauce in the building. A bit disappointed at that. Again, food is good, expensive though.

First time visiting and the food was amazing, service was great as well. The first bite and I was amazed at the flavor taste and service. read more

Shake Shack Florida Mall - Chick'n Shack add avocado Fries Strawberry Salted Limeade SmokeShack - Fast Food Near Me - Orlando, Florida

Sure, Burgers are common, but this is one of the food gems in the Florida Mall! Well worth the trip away from the food court area for a tastier option! The burgers melt in your mouth, and I love the crinkle fries! read more

I happened in here for lunch today. I ordered one of their standard burgers, single patty, with everything on it, add onions. I also ordered a chocolate shake. Both were excellent. The burger was juicy, the bread was supercalifragilisticexpialidocious fresh and soft. The counter staff were friendly and helpful too. While I was eating, the manager and another staff member checked on me to make sure everything was good. read more

OMG.. This is one of the best fast food hamburger and fries I've had in a very long time. If you're in this location of the Falls Mall, make a trip to the Shake Shack. Also, try the cookies and cream shake. read more

Shake Shack Florida Mall - Shake Shack...yumm - Fast Food Near Me - Orlando, Florida

A lot going on, on this little bun. A bit messy to eat but lots of flavor. The fries are crinkled and crunchy! They burgers are very juicy. Fun spot at the mall. read more

Shake Shack Florida Mall - The Shack-cago Dog! Onions, tomatoes, relish and peppers. Yum! - Fast Food Near Me - Orlando, Florida

Heard lots of great things about this place from friends. Tried it out myself and I could see the appeal. Yes it's little pricey but the flavor makes up for it. I would like to try more things on the menu the next chance I get. The "shake" I got wasn't too flavorful though honestly. Needed to be a stronger strawberry presence and maybe it wasn't mixed well enough. read more

Shake Shack Florida Mall - Chicken sandwich and fries - Fast Food Near Me - Orlando, Florida

Burgers are good but WAYYYY overpriced. A small double cheeseburger is almost $10! God forbid you add bacon that's up to $13 now! The staff is pretty incompetent yet friendly. Parking at this location is awful since it's at a mall. Probably won't return here and go to the one on International Drive if I ever crave a $10 burger. read more

This was the best burger I've ever had. I got the Shack Stack. It's a cheeseburger with a crispy, cheese filled portobello mushroom cap. The bacon cheese fries were perfectly crispy and flavorful. My boyfriend opted for the Smoke Stack, which has bacon, cheese, red peppers and sauce. He was impressed as well. We will definitely be back! read more

Shake Shack Florida Mall - Fast Food Near Me - Orlando, Florida

Par for the course. Pros: the burgers and dogs are really good (though my Shack-cago dog was pretty messy due to it's being heaped with condiments.). Also, the frozen custard mix-ins we had were really tasty. Service was good: the lady cleaning the eating area repeatedly refilled our soft drinks (why are the sodas not self-serve as they are at most other fast restaurants these days?) My salted caramel shake was ok, with rather mild flavor (and they charge extra for whipped cream on it!) Cons: the crinkle fries looked like they were straight from an Ore-Ida bag, and were barely crispy. The optional cheese sauce was a half step up from the standard 'nacho cheese sauce' which is put on the cheapest of snacks at most ballparks. Also, I'm pretty price-insensitive, but isn't $42 a bit much for a fast lunch for three not including dessert? read more

I have been to this Shake shack multiple times at other locations and have often had good experiences with my food, however, today I I did not have a good experience. I ordered the Shake Shack burger. First, the patty was super thin it felt like I was eating a steak burger. The tomato was soggy and felt and tasted as if it had been microwaved. The entire burger was incredibly greasy. Then, i ordered fries. The fries here are usually nice and crispy, but today, they were SO GREASY. The customer service was great, but nothing could save the burger I had. The worst part is that this meal was $11! That's a lot of money for a soggy burger with greasy fries. Im so disappointed. read more

When I went up to counter to order, the staff looked like they were not happy to work here and as I peeked behind him the kitchen looked horrible!!! It was a mess, the counters were dirty, the floor was dirty..the fryer wasn't working. It was a MESS. What happened to the customer service and excellence of the Shake Shack name? read more

Cashier was great very friendly. Food was really good got a shack burger cheese fries and a chocolate shake

There's not much to really say other than this has always been a great place to eat when im in the area. The cashier and workers were really attentive and courteous. The food was hot and fresh and i loved it all. I don't eat red meat often but when I do, I do love a good shake shack burger!!! read more

Great quality tasting food there. It just opened up last month and I've only gotten to eat here twice and there fries are delicious! read more

Shake Shack Florida Mall - Mmm - Fast Food Near Me - Orlando, Florida

We stopped here and got burgers and fries. The burgers were great. We ordered bacon cheese fries and regular fries. The cheese on the fries was pretty gross. The regular fries were awesome. It's a very causal burger bar. We will be back next time we go shopping. We will just skip the bacon cheese fries. read more

Everything about this place was bad. It was clear no employees wanted to even be there. Our order was wrong, then out came a badly burned double cheeseburger/bun that had to be returned, cold fries and half of the things we ordered we had to go back up and get because they didn't come out with the order. Shakes were very average - didn't even finish them. Certainly not worth 33.00 for two burgers, fries and shake. This is the first Shake Shack that we have gone to that was so bad. read more

The food was great, I ordered a single SmokeShack burger and a side of fries. I recommend that you order the double burger though, as the burgers are small, and anyone over 12 won't be full with a single. read more