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    Shake Shack Florida Mall

    3.8 (118 reviews)
    Open 10:00 am - 9:00 pm
    Updated 1 month ago

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    SHAKE SHACK FLORIDA MALL ATMOSPHERE

    What's the vibe?
    Casual
    Moderate noise
    Good for kids
    Dogs allowed

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    Nicole F.

    Pretty good for mall food. This is its own separate area from the food court. It was very busy when we got there but our food still came out quickly and it was hot and fresh. I would skip the truffle fries though, the truffle dip was not it so basically just fries with parmesan. There was plenty of seating inside and out.

    shackburger, fries, water
    Timmy S.

    While wandering around the Florida Mall at lunchtime, I headed over to their food court area to find throngs of people crowded around every eatery and nary a table available. The area was so hot and stinky-sweaty I had to get out of there! Still hungry, I saw Shake Shack in a separate corridor and decided that was the place for me. I ordered at a kiosk. A Shackburger with fries and, because it was so hot and humid and my body was craving it, a gigantic bottle of water (rather than my usual milkshake). Do Floridians really get used to this heat and humidity? I took a seat in the dining area and my food was soon brought to my table. Both burger and fries were very good and I sucked down that entire bottle of water by the time I finished eating. If you happen to be at this enormous mall and don't feel like fighting mobs of people when hunger hits, check one of those mall maps to find Shake Shack and enjoy a great burger.

    Truffle Burger, Bacon cheese fries, and Sunset Lemonade
    Naillil S.

    The lemonade was super refreshing the tart of lemonade and sweetness of the strawberry was a great combination. The service was quick even when it was busy. The atmosphere was super chill. The burger was juicy and the crunch of onions was delicious and the truffle sauce was delish.

    BBQ Cheese Fries & Hot Dog
    James M.

    When most people think of shake shack they don't think of a hot dog, and that is exactly why I decided this time I was going to get one. Wasn't sure what to expect, and I didn't know anyone who had had one before, so that made the investigation even more interesting to me. Now I am by no means a hot dog connoisseur, but I'd like to think that I have had enough in my life to be at a provide a rounded and balanced review. As a cheaper item on the menu, I was certainly interested in trying this out, and I'll tell you what, I was not disappointed. If You're expecting The classic hot dog taste, then you'll be in for a shock, because this is a high quality dog and uses a lot nicer meat than a regular hot dog. The bun was just one top of a burger bun, folded in a way to make it look like a hot bun. Pleasantly surprised with how nice this tasted and will certainly be adding it to my shake shack repertoire. With the addition of the barbecue and cheese sauces that I had on the side, I managed to make this an even nicer option. So if you're looking for something at shake shack that isn't a burger and isn't the chicken, then look no further than the hot dog. Moving on to one of the new items on the menu, let's talk about the barbecue fries; Now I'm a big fan of the fries from shake shack anyway, I've always been about the crinkle cut, but with the barbecue seasoning on it, it knocked it up to another level. With the addition of the cheese sauce to dip it in on the side, this meant that my fries were not soggy and have the perfect amount of sauce per fry. I hope this item stays on the menu and is not just seasonal because this was a fantastic addition to my meal. The price is a little higher than some of the competitors but the quality is certainly there, hence the four star review.

    ShackBurger
    Shelby C.

    Pretty good for a stereotypical burger joint! The burgers were classic thin patties, they came out hot and with all the toppings. We ordered two double cheeseburgers, one regular fry and two small soft drinks; our total was $30 before tip. My only grievance is the self-service ordering kiosks... I wish we could order through a staff member. But the staff were very attentive, cleared our plates and asked us if we needed refills.

    Water
    Brittany M.

    Kaelan manager was amazing!!! Super impressed by how he runs things at the shake shack in Orlando international mall. He was quick getting orders out running the kitchen, talking to guest and helping us with a couple issues with our order and he made sure everything was right. Honestly he made it a way better experience. The shroom burger is so good and I'm not a fan of mushrooms but this is fried and stuffed with cheese..WOW it's delicious. The nuggets are tender and they have some good sauces. The milkshakes are pretty yummy.

    Meal
    Emilio L.

    This was my first time ever eating at Shake Shack, and let me tell you--I am now completely hooked, all thanks to Elijah! From the moment I walked in, his warm and welcoming personality made the experience unforgettable even from behind the counter . He is incredibly pleasant, professional, and has such an infectious smile and energy that makes you want to come back just to see him again. Ever since that first visit, I've been obsessed with the food, but I truly believe it's Elijah's outstanding service that makes it even better. Shake Shack is lucky to have him!

    Double smoke shack with lettuce and tomato added
    Ethan T.

    A good experience at this location. There's much there's not any interaction with associates, which is kind of unusual but that's the sign of the times after Covid. Everything is no contact you order at the four computers at the front versus in person with a cashier. The orders are always perfect because it's what you put in. Today, the gluten-free burger as well as the smoke shack that I ordered were quite tasty.

    ShackBurger and Cheese Fries
    Terrissa N.

    This was really good! My favorite thing was the cheese fries. Nice and crispy with cheese on top. I paid around $12 for a burger and fries which is decent. The burger had buttery bread, cheese, lettuce and tomato. It's a nice treat to have when visiting the mall compared to all of the other expensive restaurants there.

    Decor
    Lorn C.

    While waiting in line, I became best friends with the other customers & the cashier. It was such a friendly upbeat environment, so we were all chatting it up. The cashier even gave silly nicknames to the orders based on our joking around. I tried the new spicy fries. The fries are thick wavy fries, perfectly cooked, crunch on the outside, & hot & soft on the inside. The spice blend was very spicy. I'm a thai-hot level girl, but this had my tongue numb. It's just dry spice & a lot of it. I would have preferred less of it or it in a wet sauce version. I had the mushroom vegetarian burger & my husband had the garden burger. Both were delicious. Great thick size, crisp fresh toppings, & the burgers were just like the fries- crisp on the outside & soft on the inside! I'm SOOOO happy they not only provide multiple vegetarian burger options, but also non-dairy dessert options! It's located in the mall with indoor & outside seating. Booths, high-tops, & tables available with ample space for mobility devices.

    Paige G.

    I was at the Florida Mall and wanted something other then the typical "food court food", but not sit down so Shake Shack it was. I had only been to a Shake Shack once before in Austin and seeing as I couldn't remember if I liked it or not I wasn't sure what I was getting into. The employees at the counter were very friendly and helpful when I had questions regarding the menu. I ordered the smokeshack and a side of fries. You're asked if you'd like your burger medium or well done. I prefer medium rare so I went with medium. The burger was good, not great. I like my bacon crispy and it was anything but. The fries were nothing special. Just regular crinkle fries. There was an employee walking around the restaurant making sure every table was clean, but never restocked the ketchup containers even after I heard other customers complaining. This establishment was not memorable in Austin and isn't memorable in Orlando either. They offer the employee discount with a military ID.

    Preston L.

    You don't have to go to Nashville to get hot chicken, thanks to @shakeshack new Hot Chick'n!!! The new Hot Chick'n sandwich brings the perfect mix of spice and flavor, in three varying spice levels! Hot Chick'n nuggets also are available in three levels of heat! Are you a fan of hot chicken?! Where's your fav spot?!

    Enjoyed it!  Better than 5 guys! Great taste!

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    1 year ago

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    Shake Shack Florida Mall Reviews in Other Languages

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    Beef N' Buns

    Beef N' Buns

    4.4
    (196 reviews)
    4.4 mi

    I had an amazing experience. I love the staff Alex and Ryan. very helpful and communicative and…read moreinteractive. The food was also amazing. Ambiance is nice overall I love the experience I've had at this restaurant for the past years and I will be coming back again as usual.

    $80 for 3 burgers, 2 fries, 3 drinks, & some sauces to try…read more **$14 burgers are burger only, no sides. Want a combo? $4+ more for fries too. Then $4+ more for a drink. ***Cheesesteak was $17, just the sandwich. Burgers weren't horrible, but for the price... def should have been meatier. Brisket was juicy & delicious. "Cheesesteak" was served on some type a harder/denser hoagie roll, like Italian bread idk... but def not on the bread a cheesesteak should be on. & it was about 5-6 inches long, which is way smaller than we imagined considering the picture on the menu or compared to cheesesteaks served in other restaurants. Sandwiches overall were good flavor-wise. Sauces needed a stronger flavor profile, all very similar and hard to distinguish the differences. Restaurant was way bigger than we expected it to be inside. Decor was cute. Looked nice and clean in the dining room. The bathrooms were disgusting and unkept. Service was lacking. Cashier seemed new (which is fine) but the other coworkers seemed annoyed they had to assist her or that she didn't know everything. She was helpful and nice to us. Cutlery, napkins, and ketchup were hiding near the soda fountain and we weren't aware of this. Accidentally took some of the togo ketchup packets to use with our fries since we didn't know there was a ketchup dispenser. These items need to be in a better spot or the food runner should direct the customers to that area so they can get the things they need for their meals. Won't be back, but I guess we're glad we tried it. Halal certified restaurant

    Photos
    Interior
    Interior
    Our B&B Classic
    Our B&B Classic
    Our Fiery Hot Nashville Chicken Sandwich

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    Our Fiery Hot Nashville Chicken Sandwich
    Papi Smash'd Burger

    Papi Smash'd Burger

    4.1
    (208 reviews)
    6.6 mi
    $$

    Came here after an Orlando Magic game. Late night comfort food joints are a staple of Downtown…read moreOrlando, and they are desperately needed. Looking around after the game, a smash burger sounded like just the thing we needed. Ambiance was nice. Good, chill vibes, a random door to a random next-door bar. Plenty of viable seating for my party of six. Service was pretty ok. The front counter worker was nice enough, but the food took forever to come out. Much longer than I would expect for the products we ordered. The food itself was dynamite. I got the Papi Big Mak (Two Florida-raised beef patties, smashed onions, lettuce, American cheese, sweet-heat pickles, tostone "Middle Bun" , Papi Mak sauce, Sesame Martin Potato Roll). This was a fun thing. The patties had a good crisp to them. The totstone did not, though, so it got a little lost in the bite and chew. Needed more sauce. And that sesame seed bun really helped out a lot, too. A little extra texture in every bite. I was a fan. I also got the chance to try the Umami Papi (Two Florida-raised beef patties, crispy bacon, white cheese, sweet-heat pickles, crispy onion, raspberry jam, Uuuumami truffle sauce, sesame buns). This one was a better topping combination. The pickles had a nice pop of acid, the raspberry jam really stood out, adding a nice sweetness, and the truffle sauce, never thought I needed it on a burger. I did. Standout burger. I also got the Papis Loco Fries. I forget exactly what these fries were topped with, but the cheese, just look at it. Congealed just perfectly. A good side item, for sure. Overall, this greasy meal is out there doing the good work for the people. Maybe this was a four star meal overall, but I'm not sitting, that Umami Papi was a standout for me, and the reason I now give five stars.

    Pros: Ambiance was typical downtown hustle and bustle…read more Attached to other businesses with mystery doors. Good vibes. Food was good. Nice, crispy edges on the patties, and I loved how many sesame seeds were on the buns. Great flavor. Cons: The only thing was that they waited for our whole party's order to be ready before calling names, instead of just serving them as they came. This lead to cold burgers. Tips: Make sure you arrive early! If you wait too long, they switch to a smaller, less interesting menu.

    Photos
    Burgers + Yuca Fries
    Burgers + Yuca Fries
    Papi Smash'd Burger
    Papi Smash'd Burger

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    Build My Burgers

    Build My Burgers

    4.1
    (216 reviews)
    14.9 mi

    Taste: 4/5 Value:…read more4/5 Ambiance: 4/5 Pretty solid burger spot that, as the name suggests, lets you fully customize your burger. They offer beef, chicken, Impossible, and veggie patties, along with a wide variety of cheeses and buns to choose from. My Impossible Burger was tasty, but I'm not sure it quite justified the price. On our first visit, I got a very impressive looking shake loaded with toppings, unfortunately it wasn't on the menu this time around. It's not my top pick for burgers, but it's definitely not a bad option either.

    I remember seeing this establishment and it's owner featured on CNBC's YouTube channel. Since then,…read moreit's been on my list of places to try out to support local businesses. To my surprise, I was disappointed by the food. I got the loaded frings and a 5 x 5 burger. I believe the burger is relatively new, since it wasn't on any of the pictures of their menu on Google. Ambiance: The staff was friendly enough and I do like the fact that you can see them cooking the burgers in front of you. However, looking around at the restaurant, it looks like there was no upkeep. There were broken tiles, tables weren't cleaned, and I believe there might have been mold when I was filling my water cup at the ice machine, like visibly on the spout. Food: Loaded frings- I'm not sure how you mess this one up, but they somehow did it. The fries were overcooked and the bacon was fried to hell. I think you can actually see how burnt the bacon was in the pictures. It tasted like charcoal. Lastly, the fries were completely soaked in cheese sauce, which I'm guessing was from a can. It tasted like the cheese you'd have at state fairs, except more watery. There was more sauce than fries and onion rings! I should have taken a picture after eating half of the fries. I could not eat the bottom half of the frings because it was all soggy Burger- the same cooked-to-hell bacon was used on the burger. Not much else need to say about that. Looking at the picture of the burger, you'd think that the patties were way overcooked as well. That was not entirely the case. The patties weren't extra dry, but they weren't as juicy as I would have liked a burger to be. I'd say it was just okay. Maybe a half step below average. I really wanted to like this place, but I wasn't able to. I'm not sure if I came by on an odd day, because the reviews say otherwise. I really hope management can fix these issues.

    Photos
    Chocolate Delight Freaky Shake
    Chocolate Delight Freaky Shake
    Freaky Shake
    Freaky Shake
    Salted Caramel, Candy Overload, Chocolate Delight

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    Salted Caramel, Candy Overload, Chocolate Delight
    Freddy's Frozen Custard & Steakburgers

    Freddy's Frozen Custard & Steakburgers

    4.3
    (556 reviews)
    7.0 mi
    $$

    I sadly just realized that I have never reviewed Freddy's. I have been here so often that I…read moreassumed that I already had! Time to fix that oversight. Now this review has nothing to do with that my father's name was Freddy and that my mother's favorite treat was frozen custard. But those little tidbits of information don't hurt. The warm feeling that I get when I eat frozen custard reminiscent of enjoying it on the boardwalk with my mom is renewed at Freddy's not because of the ambience of the restaurant, but because of that same delicious taste that my mind still seems to remember from long ago that I have not found anywhere else before this. But I digress. Freddy's may look like your typical fast food restaurant, but it is anything but. I already loved it for the burgers, the french fries with their wonderful sauce, and of course, the custard but now they have a salad as well. Really fresh greens with my favorite burger on top as a garnish. Low-carb great taste and totally filling. But not so filling as to not leave room for that wonderful custard. On this particular visit, I did run into an issue which I will not lower my rating because of, but want people aware of so it does not happen to them. If you have a coupon for a discounted custard, and they ring in any other item after that, it will restore the custard to the full price on their register. I did not notice that and paid the full price. The manager did give me a card for a free custard next visit so they certainly took responsibility but just wanted people aware to keep an eye on that. In defense of the staff, I don't think they noticed either that it had occurred, so I did not allow that to detract from my impression of five star service from their pleasant, friendly and attentive staff Of course the custard is a star. It comes in all sorts of different ways to serve it. I tend to usually be a purist indeed, as a soft serve, but sometimes their specials are so exciting that I cannot resist. I have never tasted any of them that I did not find awesome. Their steakburgers should not be left as an afterthought. These are not like other fast food burgers; the meat is actually very tasty and because there's not any "proprietary" seasonings on it I even order an extra one so that I can sit outside with my puppy and she can enjoy it. It is small enough to not be unhealthy for her and big enough to be a satisfying snack. Its fat content does not make her ill like the typical fast food burger would. I personally like the fries and find the sauces to be quite good. Prices are more than reasonable and they have hours that make them convenient whenever you're hungry or craving that custard fix. I am a Freddy's fan and wish they would open one closer to where I live in Miami.

    I had never heard of this establishment before, so when I drove past it for the first time a few…read moreweeks ago, I was intrigued. I went inside to order and eat. The resturant inside was very clean, and the employees working behind the counter were very nonchalant. I ended up ordering their grilled chicken sandwich combo with their famous skinny fries. My mom got the Freddy's Original double combo with a Turtle milkshake and onion rings. The sandwich portion was big. The chicken was very juicy and tasted alright. The fries, however, were not seasoned. I had to get a salt and pepper packet to season them. At that point, they were very good, tasty, and crispy! Overall, the meal was okay. It was nothing spectacular but also nothing terrible either. As for my mom, she wasn't very impressed with her hamburger. She said the portion size was good, but she would describe the hamburger itself as "lacy." She said it was okay, but since it took us 27 minutes to get here, she said Culver's was better in quality and closer. She was underwhelmed by the onion rings. She said it was more of the fried breading and barely any onion inside. However, she did enjoy her milkshake, but struggled to suck it up through the straw. It was enjoyable to try a new establishment, but it was just a mid experience for me.

    Photos
    Inside area
    Inside area
    Custard Shake
    Custard Shake
    Freddy's Frozen Custard & Steakburgers

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    Shake Shack Florida Mall - hotdogs - Updated August 2026

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