We were there last night, a few minutes before closing. My two daughters and I were very hungry, tired and cold, after a long swimming training. As it was almost closing time, I would not expect such good and warm service from the staff, but that was exactly what we received from them, particularly from the manager Jose, after having an issue with one of our orders. The whole team stayed focused in our satisfaction even after working hours, and that was exactly what we needed yesterday. I thanks for the whole team for the fantastic meal we got there and specially for Jose for his kindly attention and care with us. I plan to be back many times soon. C Salem read more

Quick service and great quality. Got the Shack Burger and regular fries. A great location with friendly staff.

First time to a Shake Shack and the food was very good. Higher quality than the competition. The staff and management was friendly and professional too. I'll be back soon. read more

Shake Shack Long Beach - Burgers Near Me - Long Beach, California

I love shake shack. The cheese sauce the burgers the chicken nuggets and everything else in this place. The beef is quality and delicious. I am a fan and can not wait to go back for more. read more

Great pace to grab a quick burger. Definitely satisfies my burger craving and I love their shakes. I usually get the cookies and cream shake and add malt to it. Super filling and I could probably share it but it definitely takes care of my sweet tooth. Not one of my go tos but I would recommend it to a friend! read more

We ordered via the app in the new location at 2nd &PCH. Location is new and fun. Long line outside waiting to get in. Lots of seating throughout the mall. Not so much inside the Shake Shack. Quality was very good. Too greasy for my taste. Fries were delicious . Price: too much for what you are getting. We didnt order drink and it was $24 for 2 double-burgers and 2 fries. I think In and Out is a much tastier burger and much better value for the same thing plus thwor includes a drink for 5 bucks less. read more

I Traveled 9 miles to get here. I heard a lot about Shake Shack and wanted to try it. They have a cool ordering setup. There are several kiosk for self ordering and they have a cashier to t take your order who was very friendly and helpful to us. The kiosk ordering system is very nicE and easy to use unlike the one in McDonalds which hard to use because they have categories and you have to figure out what category your food choIce is in then back out aNd search again. Anyway the Shake Shack kiosk iS way better. The seating area was somewhat small for the location. I went to the new 2nd @ PCH outdoor mall." In Long Beach. As for the Food, I was not that impressed. The burgers were small , the fries looked Like the frozen fries to o y get in the supermarket and didn't taste much better. I also tried the crispy chicken sandwich. It tasted pretTy good. Not as good as the Chick Fil A crispy chicken bur it was good. You can't come to Shake Shack without trying the Shakes. I had the cookies n cream Shake it was delicious. A nice smoothie texture and I think I tasted actual cookie bites. All in all it was "Just OK" - not worth a 8 mile return trek. If I were I. The neighborhood I would definitely stop in again to explore other menu items. Cheers!!! read more

My first time trying Shake Shack and WOW am I beyond disappointed. I don't even know why this would be served to anyone like this. My burger is sad and sloppy. Lettuce is wilted and half black and the tomato is halfway off the damn sandwich. What the hell?! read more

Shake Shack Long Beach - Wilted, black lettuce on my burger. This is a sad ShackBurger - Burgers Near Me - Long Beach, California

First time ever trying shake shack, and was glad to be able to check it out in such a pretty new shopping center here in Long Beach! We biked down to 2nd and PCH as it was a beautiful day, but there is a nice big garage here for parking which is nice. Apparently it's still free at this time too (probably because not all businesses are open yet). There was a really long line, but it moved quickly. I ordered the burger and fries and my friend also got the cookies and cream milkshake. My burger was very tasty for a fast food burger. The patty was a really nice size, not too thin or thick. About halfway through my burger I noticed what I was missing though, and it was onions and pickles! I noticed onions and someone else's, so figured out it was an option. I went back up to the counter and they gave me some on the side and let me know we just had to ask to add them. I just wish the girl that was taking our order had informed us that we needed to ask to add on veggies. After adding those both to my burger, it definitely elevated it to one of my favorite fast food burgers I have had! The milkshake was tasty, we shared a small and it was more than enough for a sweet craving fix. They also have a pretty spacious patio area which is also a pku All in all it was very tasty for a fast food burger, just be aware you have to tell them to add on veggies if you do like your burgers to have more than just tomatoes on them! **updated review** Was able to go back and try a burger again since the manager was so kind to reach out to me and give me a voucher since the first time I didn't quite get my order right. This time I tried their chicken sandwich and was able to get all my toppings on it. It was one of the best fast food chicken sandwiches I have had! Tasted so fresh and was not too large so I didn't have that feeling of remorse I can get after a lot of fried chicken consumption. All in all I think I'm converted and shake shack will be on of my favorite go to fast food/burger spots in town! read more

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This is a new location and the first to Long Beach, I believe. The food was great, just like other Shake Shack locations. However, be prepared that it is very busy! You'll have to hover to get a table. There is seating both inside and outside and even on an off/on rainy day, outside seating was completely full. read more

I had a pleasant experience at the shake shack although there was a tall black gentleman behind the counter being very rude to the people at the expo line read more

Except for price, the memory of our lunch remains. Cheese fries and truly great burgers gave us smiles. The grilled onions were sauced and special. It was expensive but we were thoroughly impressed with the quality. Great attention to cleanliness. read more

I had never been to a shake shack but was absolutely pleased! They offer many different options of drinks (alcohol and non-alcohol) The burgers are well done. Variety of fries. To do subs it off, great customer service. Someone was always checking up to see if we needed anything else. We will be coming back. read more

We ordered two smoke shacked meals with shakes and it was disappointing We wanted to know what the commotion was about since there always appears to be traffic out front on PCH and hearing it's from New York decided to come here instead of our usual In N out which 99.9% never disappoints. I had requested my burger well done and it was pink, our shakes were worse than melted ice cream. Employees were courteous but I'll skip this place read more

This restaurant is not only fast and delicious, but the manager Damon and his crew are so sweet, professional, and helpful it is the perfect place to go for a meal even when you're with a group of 30+ people 100% recommend visiting this location. Thanks to the staff for being amazing!!! read more

Shake Shack Long Beach - Lutheran high school la verne njrotc unit - Memorial Day 2022 - Burgers Near Me - Long Beach, California

Not the same as on the East coast. I was so excited to see this open up and disappointed at the dry lukewarm burger I got. Not sure if they pre-cook their burgers ahead of time but my daughters and mine were both dry. So sad but we threw them out and left unsatisfied. The shakes are still good although. Love the Salted Carmel shake. read more

Our service was outstanding! Mike offered to get us a table and get our order for us. He saw that my hands were full with my sons. The food took a little long but worth the wait and nothing to complain about. The manager came out and offered 2 complimentary fries at our next visit to make up for the wait. We'll be back soon! read more

Shake Shack Long Beach - Kid approved food - Burgers Near Me - Long Beach, California

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We came on opening day around 2:40pm and walked right in! We were so surprised there wasn't a line but we must have missed the lunch rush because it was packed inside. We ordered a creamsicle float, cheese fries, a shack burger, and the vegetarian mushroom burger. Everything was delicious!!!!! So happy a shake shack finally opened up in LBC! read more

Shake Shack Long Beach - We ordered a creamsicle float, chocolate shake, mushroom burger, and shack burger. The vegetarian mushroom burger was delicious!!!!! - Burgers Near Me - Long Beach, California

Jury is still out. But. The fact that the bun is one piece keeps the patty from pushing out when you take a bite... Thumbs up for that. Burger was super moist good fries as well. I'll go back. A bit expensive but then again everything is these days. My friend had the chicken sandwich. I'll try that next.. read more

First I would like to start by saying that I love the location. I placed an order for pick up, and my order was incorrect. I ordered the shack burger with no sauce and my burger had sauce. I ordered a chicken sandwich and the chicken was very dry and did not taste good. They offered to replace it with a burger. We had to wait not only for our order to be ready for pick up, but then again to wait for them to fix the mistake. Kind of took away from the convenience of order pick up, since we had to wait around for our order. read more

I've always been an In-N-Out gal, but this was so delish! I think they use premium beef/ ingredients- the burgers were so juicy and flavorful. The fries were crispy and perfectly seasoned even better with the cheese and bacon! My 6 year old loved the strawberry lemonade - he said he "REALLY liked the flavor," and it was "both sweet but also kind of tart after" which he loved. The chocolate pudding shake was creamy and thick! Loved Shake Shack! read more

Shake Shack Long Beach - ShackBurger - Burgers Near Me - Long Beach, California

Shake shack vs In and out? Why not just enjoy them both! I always order the smokehouse with cheese fries and I never leave dissatisfied. This particular location is on the 101 so you can walk off the food ;) read more

Love this place, first time I had this was in NYC and I was excited to know it was coming to Cali! My absolute favorite it the crispy chicken sandwich, full of flavor, the pickles are delicious too! read more

Had dinner tonight...Tuesday 6/21/2022 I want to thank the manager on shift at 9pm, I forgot to ask her name but she was on point... handled a situation seamlessly and efficiently . great asset to your Shake Shack team!!! read more

My boyfriend ordered ten minutes ago. I asked for extra lettuce and I was given one tiny slice of lettuce. My burger was also tiny and we didn't receive any napkins. We were both excited to try shake shack but it was a disappointment read more

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It's a great place. The negative reviews really don't do it justice. The standard shack burger is normal And just a solid burger but I like the roadside double. Lately like the Swisscheese more than American. Shakes live up to their name. The review about being safe is ridiculous. read more

Finally, a shake shack a little closer to Orange County. Parking is mostly doable in the nearby ramp and it's free for the first 90 minutes. Food was great as always. read more

Tanya has given me great customer service I felt very welcome and very appreciated I love the food here I love bringing my friends and family here and I appreciate Tanya for making my dining experience wonderful. read more

food was good, there's no cashier taking our order, it's on a kiosk. this is pretty convenient & quick. the burger had a lot of flavor & the truffle sauce was good also! the shake was really hard to drink and we couldn't get most of it through the straw. it was pretty expensive for small portions though. read more

Shake Shack Long Beach - Black Truffle Burger & Parmesan Garlic Fries with Black Truffle Sauce - Burgers Near Me - Long Beach, California

Decided to come here on a whim and a comment from a friend that this place was really good! I ordered a burger with onions and barbecue sauce on it? It was extremely greasy and made me feel like my stomach was going to hurt later if I didn't take any anti acid pills. Luckily none of those issues happened but I still was not very impressed with it! I wouldn't go out of my way to come here again, I would rather eat a burger from in n out but I am glad I at least got to try it! read more

I came here on Friday for lunch and was very disappointed by the quality and freshness of the food. The cheese burger I ordered came with welted lettuce and a pickle stub which was uneatable. Then, I had to assemble the burger with the lettuce, tomato and pickles. I had to add sauce packets as well. The meal experience was like eating at a hospital cafeteria. For the more than five bucks you pay for a single burger and considering the wait time involved to make the burger, you would expect the Shake Shack to serve you a superior hamburger. But the burgers are mediocre. To end on a good note, the service is very warm and welcoming. I met a very sweet, enthusiastic young employee who made you feel very welcomed at the restaurant. He even apologized and reassured people when the wait time was too long. All in all, I prefer In-and-Out Burgers, Tantalum's Kobe burger, to Lucile's burger. Sorry, Shake Shack, you just can't compete with the quality of In-and-Out. read more

I got a Shack Burger (cheeseburger) on gluten free bun (+$1.50 extra) with onions (+$0.50), cheese fries, and a pumpkin marshmallow shake, and it was all delicious! My only complaints are that they charge extra for toppings like onions, & they are skimpy on veggies (but you can request extra lettuce & tomato for free). We are spoiled in CA with In-N-Out Burger, whose burgers are just as delicious, more plentiful in veggies at no extra cost, & half the price for just about everything on the menu. However, Shake Shack is still delicious, the meat tastes like better quality than In-N-Out, & their fries are so good even when they have gotten cold. I will definitely be back! read more

Yesterday was the first time I've ever had Shake Shack and I think it's created a monster in me! I got the Shackburger with double patties and it was one of the best burgers I've ever tasted. It comes on a delicious potato bun that melts in your mouth and the flavor profile is so good you don't need any additional condiments. I love that their fries are crinkle cut, takes me back to my childhood! My friends and I got it delivered and it was a speedy delivery and everything was still hot and fresh and ready to go! Can't wait to return. read more

Update on Shake Shack. I returned today at noon. There was a consistent flow of customers, but the line moved well. Everyone was extremely nice, from the person directing at the door, cashier, manager (who helped with my transaction), person handing out the food and gentleman who picked up our tray when we finished. They couldn't have been more pleasant or helpful. Our burgers were perfect. Hot from top to bottom, crunchy lettuce, melting cheese and delicious sauce. The fries were also fresh, hot and excellent. Everything was extremely clean and tidy. We had a great experience at Shake Shack. read more

Shake Shack Long Beach - Shakeburger and fries. - Burgers Near Me - Long Beach, California

Came by for a late night fries and shakes pick up (you know those nights) and was helped out by one of the kindest, nicest, most helpful guy who came out to the car to check on our order. I wish I had caught his name but to the server who worked 02/21/21 night shift, you made this experience exceptional!!! I know the food industry and food workers have been dealt a hard hand during the pandemic but he was a champ! Not only did he let us know when the gochujang would be back on the menu, but he brought us the right order when I accidentally gave him my other last name (I have two) and then wished us a great rest of the night with a little bow. Literally going the extra mile!! We called the restaurant to see if we could get his name to thank him more personally but got voicemail...but anyways, I hope someone reading this can tell him how awesome he did! read more

Disappointed. This was honestly not worth the hype in my opinion. I was so excited to try this for my first time and waited in the long line, just to be let down. I asked for the Shack Stack and even clarified "that is just like the Shroom burger but with a real meat patty, correct?" "Yes" The bags are sealed up and when I got home I saw they gave me the WRONG burger. They gave me a Shack burger, which is just a plain cheeseburger. I was extremely upset because all day I was looking forward to trying the MUSHROOMS in the burger. The burger itself was alright, but definitely not what I expected. The only good part of the burger was the bun which was soft, buttery and yummy, other than that it's just a plain burger I could have gotten at any diner. The fries are tasteless, do they even season their fries...? No wonder people dip their fries into their shake here, otherwise they'd be eating plain, dry potato. The shakes were probably the best of my meal. I tried the brownie batter hot cocoa milkshake and it lived up to its expectation. Overall unsatisfied. read more

I used to come here at least once a month since quality was consistent. The buns are typically soft and worth the price. The last time I came here, I ordered togo but decided to eat there. For some reason, all the buns were overdone and the beef patties were also super dried. I'm frankly surprised togo quality is significantly worse than dining in. Since then, I haven't been back here and recommend people refrain from ordering togo. read more

Great service , great food and a great location. Customer service could be a little better as the staff wasn't not as engaged as I would lie given they bring your food and refills to you. read more

The food is pretty mediocre for its price tag and sizing. The root beer is really good tho. Got: - Cheeseburger (so so) - Mushroom burger (so so) - Fries (not good.. lack of seasoning) - Rootbeer (delish) Five Guys, Water Butger and In-n-Out still on top of my list for burger chain restaurant read more

Clean. Fast. Very friend staff. I have been to several locations and this place was the best. The buns were like pillows! How do they do it?! It wasn't this good in New York! I was so tempted to order another burger but resisted... compliments to the chef! read more