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    Shake Shack The Fashion Mall at Keystone

    3.1 (50 reviews)
    Closed 10:00 am - 9:00 pm
    Updated a few days ago

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    SHAKE SHACK THE FASHION MALL AT KEYSTONE ATMOSPHERE

    What's the vibe?
    Casual
    Dogs allowed

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    Truffle fries
    Paul R.

    I was back in the area and wanted to try the mew Korean BBQ burger and well the fries too. Wow the price has creeped up all in burger fries and deink $18.00 so was hoping it was as good as it looked. Well not sure what a Korean BBQ burger and fries should taste like. There was brown sauce in a cup to put on the burger that had a strong umami taste to it and was good but kind of overwhelmed the burger. The fries had a dusting of a red spice and also had cheese on them. Overall it was enjoyable still kind of expensive and probably decided the new burger isnt my favorite, but was good to try.

    Schárvín W.

    Ok burger. Good quality meat, kinda small, tasty toppings ok variety. I need to try the chicken sandwich I've heard so much about .... fries are about a 2.5 /5. All far too expensive. Culver's Shake Shack

    Hot Ones burger. It's not very hot. It's good though. What spice it has is up front and fades fast.
    Tim C.

    TL;DR Good smash burgers at the New York price. This location has self serve kiosks in the middle of the store. Only two of the four were working on this visit. We went in specifically for the Hot Ones menu and got a burger and chicken sandwich. The Hot Ones sauce was applied sparingly. The heat is very forward and then dies down. It's safe and good. The crinkle fries we got were plain, and delicious. The problem is the New York price point. $60 for the three of us to eat lunch. At this price point, Bru Burger is a much better burger (and fries) and sits outside the mall. They serve Coke products.

    Tropical Kiwi Lemonade

    We ordered classic burgers with fries. Exactly what you think you would get for a smash burger with all the fixings. Would not recommend the shake sauce, tasted like plain, extra thick mayo. The fries could use some more salt as well. The Tropical Kiwi Lemonade was the perfect refreshing drink. Nice seating area with roomy booths.

    Double Burger, Fries.
    Richard P.

    After a long work week, I decided I'd head over to the Fashion Mall to check out Central Indiana's latest Shake Shack, a New York-based chain that only entered our market this year with its first spot up in Fishers. This spot is located inside the Fashion Cafe in the spot that previously housed Tesla and directly next to a now vacant spot that was Shapiro's. While I think most people have heard of Shake Shack, for those not in the know this is basically considered one of the better burger joints. I'd probably call it fast food at fast casual pricing, though the food is probably just a notch above actual fast food. I will admit that I'd been a little underwhelmed at the Fishers spot and I was anxious to try this location. In my opinion, this location is warmer and a little more inviting. They had quite a few employees working and the hospitality was on high. As you enter, there's a set of kiosks where you can order if you're paying by credit card or you can go straight forward and order at a cash register. They had two registers and both were steady though not quite seeing the overwhelming crush that the Fishers spot saw in its opening days. I decided to order at a kiosk. The kiosk set-up is surprisingly wheelchair friendly and at a decent level. The menu is very logical and easy to use. I will admit I'm typically a service kind of guy, but I do like this convenience. They take your name and number and then they text you (and call your name) when the order is ready. I ordered a double burger with crinkle-cut fries and a large iced tea. I only had to wait a few minutes and I was also pleased that an employee offered to carry the tray. The layout is pretty relaxed. There's rows of tables on both sides of the dining room with the kiosks in the middle. I wouldn't say the tables are super wheelchair-friendly, though they're not bad and they are at a good height. You can get your condiments, napkins, and straws at a small area by the pick-up spot. I've still never figured out if they do refills on drinks and it does seem like the layout lends itself toward more of a quicker dining experience. This is more relaxing than Fishers, at least to me, because the spacing is better, there's also seating out in the mall, and the acoustics are considerably better here. It's still fairly loud, but it's much more tolerable. I enjoyed the meal. It came in at about $13 - the burger was delicious. The fries were tasty and the drink was solid. I'd say the burger is in the Steak n' Shake range, at least before the current owner completely tanked Steak n' Shake's quality. I would easily return here and because this is a mall there's ample accessible parking, automatic doors, and overall the wheelchair friendliness is very high here. They had a couple kiosks that weren't operational yet and you could tell that folks are still learning, but this was a solid experience and a better meal and better customer service than I experienced at Fishers. I'd say that Fashion mall easily has the best food court type setting in Central Indiana and the addition of Shake Shack is a definite home run for this mall.

    Sauce stand
    Niki B.

    It was dark outside, I was making a quick return in The Fashion Mall, and I'd been craving a burger for weeks. When I walked by Shake Shack, I had to try it. I walked up to the counter and was the last customer of the day - yay! I ordered the ShackBurger and fries. The burger came with lettuce, tomato, and ShackSauce (similar to Thousand Island dressing). It was delicious! The fries were crinkle cut; nice and crispy. There were screens for customer ordering, as well as about ten booths for dine in. The only reason that I knocked off a star was because there were lots of crumbs and fries on the floor, but they were about to close, so I'll give 'em the benefit of the doubt. The manager was friendly and thanked me for coming in, which is always impressive! Thanks for a yummy, quick meal!

    Shake Shake's Holiday Shakes and cheese fries
    Kelly S.

    I hadn't had Shake Shack since eating at one in Las Vegas several years ago, but the chain has made its way to Indianapolis so I thought I'd try the shakes this time! While they were very busy, things moved along pretty quickly and we had our shakes in no time. It was close to Christmas when we ate here, so each of us tried the three flavors of the holiday shakes on the menu and all agreed they were probably some of the best shakes we've had. My fries were good - I do wish they'd had more cheese on them, but the flavor was there and they stayed pretty crispy. I'll go back sometime to have a burger sometime!

    Black Truffle burger and fries
    Linda H.

    This was my first time to shake shack. We were going to be in the area so we went to the fashion mall. We had to wait in line you either can order at the kiosk or a person we chose the person. But when you walk up you can't see the menu so you have to stand way back to read what you want. I seen the sign that said black truffle burger so that's what I got $8.79. My husband got the shake shack burger $8.49 and we both got fries because they don't come with the burger there an extra cost $2.99. Both got a drink our bill under $33.00. My burger was very good but the fries were just crinkle cut salty fries. My husband burger was supposed to have lettuce tomato and special sauce on it and it just came burger and cheese. I don't know if it was just this location but I don't think we're going back.

    Careless employee at the register.
    Jose A.

    Half of the kiosks for ordering don't work and the others one that supposedly work kick you out at the end of the order. So after trying to put to an order for several people you have to wait on line to order with a disgruntled, unhappy, bored and rude employee. When you bring up the issue to her, her response was "What do you want me to do? I am only here to take orders!" BTW - if you like deep fried burgers, this is place for you.

    Outside
    Lexi S.

    Did takeout from shake shack and our food was ready pretty quick but it was a odd time. The fries were fresh and crispy! The burger was good but could of used more sauce. Was surprised how small the burgers were. Staff was friendly

    Nice to - go bags
    Kara M.

    This Shake Shack is located where Shapiros Delicatessen was inside Keystone at the Crossing Mall. There was a little line and it went fast!! You can order on the app, on the tablets they have set up or at the counter. It tasted great and ask for the shake shack sauce it's good with the fries! They also have seasonal milkshakes for the holiday season. I like how they have nice to - go bags that have handles! It's so much easier to carry your food especially if you have a drink in the other hand. I'm still a big fan of Shake Shack! I can't wait until the one downtown opens!

    Parmesan garlic fries

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    4 years ago

    World's slowest Shake Shack. Over 30 minutes and still waiting for a simple cheeseburger and fries.

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