YOO this shake shack is probably the BEST shake shack I've ever been to. Ms Tracy especially, was extremely attentive, kind and friendly to us & all diners in the store, providing 5 stars restaurant service. I was honestly in shock how amazing she was...like an orphan who received his first motherly love. The food itself was also extremely fresh and tasty, way better than the burgers I've had in Toronto, New York and London. I was very amazed by how juicy it was, and the cheese was melty with the shack sauce...yummy. The store was also hella clean, with very fresh filtered cold water tap for all diners to drink. I love this shake shack sooooo much and I will be back if I ever stop by Indianapolis again read more

Shake Shack Downtown Indianapolis - Yummy yummy Shroom Burger - Burgers Near Me - Indianapolis, Indiana

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May was a great month for Shake Shack rewards. They offer a free burger code each week when you spend $10, which is a pretty sweet deal especially in today's economy. We stopped by before heading to a Fever game and grabbed a quick meal. I ordered the chicken bites with ranch, and they were tasty. I also tried the spicy fries and absolutely loved them. They seemed to be seasoned with a Cajun style seasoning that gave them a nice kick. My husband ordered a beef hot dog and regular fries. He enjoyed the spicy fries I shared with him but still happily ate his regular fries as well. One thing I appreciate is that they offer free water, which is a nice way to save a little money on drinks. Since it was a gloomy, chilly day, we decided to dine inside. There was a good amount of seating available, including both booths and tables. When dining in, you're given a number, and the staff brings your food directly to your table. Service was good, and our food came out quickly. I used one of the weekly reward codes and received a free cheeseburger after spending $10, making the visit an even better value. Parking at this location is convenient. There's a shared public lot off New York Street behind Java House that offers free parking for up to two hours. After that, or if the lot is full, metered street parking is also available. read more

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Been to shake shack a handful of times. Always clean and good service. I personally- bug hotdog lover- did not like it at all. Wasn't a fan of the dog nor fries. Today I went back and tried grilled cheese. It was... good! Basic, but good. Perk is you can add certain ingredients (and sauces!) free of charge. That's hard to find these days. I did plain fries (fine; not great), onion rings w/ shake sauce (yummy), grilled cheese w/ tomato added (good. But sooooo slim!). read more

Shake Shack Downtown Indianapolis - Grilled cheese with tomato - Burgers Near Me - Indianapolis, Indiana

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Clean and spacious restaurant. Staff were very friendly and engaging. Grilled cheese and burger were great. Chocolate shake was very good. Quick service for a takeout. read more

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We placed order with the gentleman I order burger cheese fry. And west coast chicken and shake with no tomatoes. And after I pay like thirty something dollars and add 20 percent tip. My order is wrong ! Tomatoes on sandwich and no cheese fries! They get busy now and got to wait. But my food is here and I have incomplete meal. Definitely not happy! Typical ambiance for this chain . read more

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Ordered a pick up order. Just a burger and a shake. The burger was not warm when I o used it up. I made it in the time they said it would be ready. It wasn't busy. The shake was good. But I probably won't order pickup from them again. read more

This was my first time trying this burger chain it was good, i would not go out of my way to get it again. The patties are just a little over salted and i feel like that is what keeps people coming back, next time i will try a shake. Service was fast and staff is very welcoming. I was even handed my take out order also enjoyed to foosball table while i waited for my uber read more

Shake Shack Downtown Indianapolis - Burgers Near Me - Indianapolis, Indiana

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When I tried to make my order in the self order machine, the machine froze after I put my credit card in it to purchase my meal and I was forced to reorder at the front counter. Fortunately, the worker was helpful and kind and reprocessed my order quickly and reassured me that I was not charged the first time. As far as the meal goes... The burger itself was solid but unremarkable but the crinkle cut fries were mediocre. I got the seasoned fries and it was basically cayenne pepper sprinkled on bland fries. Not a place I would really care to return to. An okay, quiet atmosphere. Clean enough and offers recycling options. But meh. Shake n Steak is cheaper and tastier. read more

Somehow I've never been to a Shake Shack, so I ordered delivery one day last week to work. I kept it basic and got a Shackburger with fries. I did get a little fancy and upgrade to cheese fries. The burger was good and I liked how fresh-tasting the veggies on top were. The fries were pretty good too and I appreciated the option for cheese on the side since I was getting delivery. Everything was packaged well for delivery. I think I want to be a burger person but I'm just not a burger person, which is probably why I have never gone out of my way to stop at a Shake Shack before. read more

Shake Shack Downtown Indianapolis - Cheese Fries - Burgers Near Me - Indianapolis, Indiana

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It hit the spot. We both got single Burgers, and I got a chocolate shake and my teen tried a boba which I didn't know they did but this one does. We shared fries and it was plenty. We opted for delivery as it was extremely windy. It all worked out. read more

Been here a few times, burger is always great. I go for the double smokestack. Got a cherry blossom shake that was awesome! Service is solid, bathrooms are clean. Store is generally clean. I will say today though while I'm eating there was a guy grinding concrete, so I got to inhale a bunch of silica dust and shorten my lifespan by a week or so. But besides that. Pretty good. A bit pricey though. 4 stars typically, 2.5/3 today due to needing a shower after. read more

Shake Shack Downtown Indianapolis - Just before the silica dust had gone completely everywhere - Burgers Near Me - Indianapolis, Indiana

Shake Shack always smacks, especially after a Saturday afternoon of drinking! The SmokeShack burger is always delicious. read more

Shake Shack Downtown Indianapolis - SmokeShack Burger - Burgers Near Me - Indianapolis, Indiana

Traveled to Indianapolis for work and was STARVING afterwards. Unfortunately Louisville doesn't have a Shake Shack so I knew I had to get it because their milkshakes and burgers are *Chef's Kiss*. Parking is limited to the street or a garage and it sits on a corner right after a traffic light. When you enter, a few kiosks are available for you to order. It was easy to navigate and personalize your order and there was plenty of places to sit. My food came out hot and fresh! I had my favorite strawberry milkshake, single shack burger, and fries. It did not disappoint! I almost wanted to order another burger. My 6 y/o son was also with me and it was his first time having Shake Shack. He loved it so much that he said he wanted to come back for his birthday. The staff were friendly and welcoming. I even had a nice convo with another customer that was very pleasant. Overall, Shake Shack is still one of my favorite places and I recommend this location. read more

First and foremost the staff at this location are not only polite and eager to assist they are also the perfect team! Came in after a concert this past Sunday and after standing around a little longer than normal the manager realized our order must have been lost in the computer matrix and she had it made right away and took care of us by adding fries! If this young lady isn't the manager she needs to be! She did everything right! I've worked the food service and hospitality industry for over 20 years and how the place ran and worked is hard to find! The food was great as always! And the location was very clean! read more

This was my first time ever visiting Shake Shack and it was a bit....underwhelming for me. I've heard a lot about it so I wanted to try it for myself. With the word "shake" being in the name I thought that they would have top tier shakes, but that wasn't the case, in my opinion. I opted for the strawberry frosted donut shake and it was all one note. I didn't get any strawberry flavor from it and there were waxy sprinkles all throughout the shake which was really unpleasant. The staff was a bit unfriendly as well. They seemed to be bothered that we ordered at the counter instead of the kiosk. The place was very clean and spacious, but I'm not sure if we'll be returning read more

Shake Shack Downtown Indianapolis - Strawberry Frosted Donut Shake - Burgers Near Me - Indianapolis, Indiana

I'm gonna say this place is still the best burger money can buy in Indy, bar none! I don't know if it's worth the insane price hike from Wendy's tho. The double bacon burger here is over $12. The service is nice and fast here. You walk in and order on the kiosk, give your name, and then also get a number for some reason. Seems a little redundant to me. But they have a cool as fusbol table which is nice! I expected there to be no ball there and you have to ask for it but nope it's right there ! read more

I had only heard about shake shack in tv shows ! I was in Indy for training and needed a place to go for lunch. Pulled up my map and saw the name - had to go ! It's an easy walk from anywhere downtown. The service is quick and efficient. Prices are higher than other fast food, but still affordable. I got a vanilla shake and these little chicken bites - soo good ! You could tell it was actual chicken and not pink foam. read more

I ordered a cookies and creme malt shake! It was thick and Lucious! I got bits of cookies and a great taste of malt. The inside was really nice, tons of seating and tvs with sports games on! The service was nice one of the employees approached us in the self check out area and offered assistance. Solid shake spot! read more

Shake Shack Downtown Indianapolis - Front - Burgers Near Me - Indianapolis, Indiana

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I went with a friend to Shake Shack for lunch since it was walking distance from work. We arrived around 11:15 and it wasn't busy at all. It was very clean, had multiple TVs and plenty of seating. I had the Shroom Burger with Fries and my friend ordered the Bourbon Bacon Cheddar Burger with Fries. I really like how the fried portobello mushroom on my burger was really crispy and I wasn't expecting it to be stuffed with melty cheese. It was really good. The fries were also good and crunchy. However I did feel like my lunch meal was a bit too expensive and for that reason I'm not sure I would go back. read more

Shake Shack Downtown Indianapolis - ''Shroom Burger and Cheese Fries - Burgers Near Me - Indianapolis, Indiana

This was our first visit to this location of Shake Shack and will be our last! I ordered on the app and our Father's Day lunch was ready when we walked in. As soon as my husband opened the box his burger was in I saw a long black hair on top of the white cheese! If I saw it that quickly why didn't the employee that packaged it. I took it back up to the counter and told the employee. She apologized and said she would have another one fixed. But she didn't care. My husband ordered the new bourbon double cheeseburger. A new burger was made for him. While we were eating there was an employee in the dining room and I asked if he was the manager and he replied yes. So I told him what had happened and his reply was "well no one put it there on purpose, these things happen!" Ok, he also didn't care! read more

Shake Shack Downtown Indianapolis - The hair in the cheese was no extra charge. - Burgers Near Me - Indianapolis, Indiana

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My boyfriend used to order Shake Shack a lot. Like 3-4x a week because he lived right down the street and really enjoyed it. Don't get me wrong, I liked to order carry out with him on occasion (their fries are the best fast food fries and I will die on that hill), but I didn't feel it worth my time to pen a review for a fast food chain. Obviously that changed since I'm here writing this review. Tonight my boyfriend and I decided to dine in. He ordered the usual: Sprite (he says they have the best), cheeseburger, and a smoke shack. Admittedly, the smoke shack is my favorite burger there, but I wanted something without beef so I opted for the chicken shack and a limited-time only Thai tea milkshake. We split some fries and they were the perfectly crispy on the outside and fluffy on the inside--hands down some of the best fries I've ever had. I was also really pleasantly surprised that the chicken shack was so juicy, tender, and flavorful. The pickles were crunchy and the sauce really brought everything together. The Thai tea milkshake was not my favorite. I love Thai bubble tea or even hot Thai tea, but so much of it in milkshake form was ~too much~. I still enjoyed it, just something I wouldn't order again; however, it's also the reason I think they deserve 5 stars. An employee (maybe the manager?) walked through the dining room while we ate, asked how everything was, and specifically asked about the milkshake, mentioning it's a bit controversial. When I shared my thoughts, he offered to make me a different shake so I'd have something I'd like better. I didn't take him up on it, but truly appreciated the kind gesture and 10/10 customer service! Wish I asked his name so I could give him a proper shoutout. Didn't take any photos because I wasn't expecting to write a review! read more

I ordered a typical burger and the cherry hibiscus caffeinated lemonade, which the burger was to be expected (good but nothing extraordinary), but the lemonade was amazing. Definitely recommend it. My order was completed quickly and took no more than 5 minutes from the beginning of the order until when I received it. Also, whoever has the aux has good music taste. read more

I'm going to be super honest. I read mixed reviews and I have very low expectations going in. Crinkle fries are not my thing. When I think of them I think of a soggy mess. But... Shake Shack blew it out of the water! My sister recommended the SmokeShack burger and it was so incredibly flavorful, in all the best ways! Salty, sweet, spicy. Yum! The burger has bacon, cherry peppers and a delicious sauce. The bun was so soft I wanted to just lay in it! Now let's get to those crinkle fries. I got my order to go so I had them put some cheese sauce on the side. I still expected my fries to be somewhat soggy when I got home, but all I found were crispy and delicious fries in my box! How do they do it? I noticed the box had some good cut outs to vent the fries so they didn't steam. That must be it. Other fast food restaurants should take note. Pick-up was easy and the service was very friendly. Any restaurant that can get a crinkle fry right has my business! read more

Shake Shack Downtown Indianapolis - Crispy crinkle fries! So good! - Burgers Near Me - Indianapolis, Indiana

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The new ShakeShack opened downtown Indianapolis It's a great place to get good-quality burgers and chicken sandwiches, their menu is small but everything is great! Definitely good quality We got the SmokeShack which comes with bacon and cheese and it was around $7, definitely not very cheap We also got fries and purple cows, which is grapefruit soda with vanilla ice cream For dessert we shared a black and white shake, worth the $6! read more

Shake Shack Downtown Indianapolis - SmokeShack Purple Cow Fries - Burgers Near Me - Indianapolis, Indiana

I ordered delivery from ShakeShack through ubereats and it was shockingly fast! I love a good burger and this burger hit the spot. My fries were not as hot as I like but they were good as well for delivery. read more

Finally another burger option downtown. I have been anxiously awaiting for this to open! On the fly we decided to stop in on a random Thursday. They just opened perhaps the week prior. I was VERY fortunate and found a spot right in front. If I hadn't, parking may be a bit of an issue especially with the construction happening on all around it. Perhaps parking on Mass Ave and walking over could be a solution if no parking on the street in front. When we walked in it is VERY bright and cheerful. They have music playing but I can't recall what type. We ordered via a kiosk so we didn't actually speak with anyone. I do like having the option to order myself as opposed to explaining my order to someone else. I'm hoping more places go this route. One thing that really shocked me is it didn't seem very clean. It seemed like a college town place. Perhaps its because I'm used to the other places in the area being very well kept up, I guess I expected something a little different. We ordered chicken tenders, fries, burger and a shake. It was good okay, the sauce for my tenders was great. The tenders itself were just okay. I don't think they were cooked long enough. The fries were very good and the burger was just okay. I do plan go go back because maybe they are still getting things in order since it just opened. read more

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Good burger and probably the most affordable option at the airport! Cooked To order so about 10 mins wait but worth it. read more

3 stars. Tasty, but s-l-o-w! You place your order on a kiosk, but the last two times I've eaten there only one kudos was operating properly. So, there's a line to place your order and it takes a while for your food to be made. This is not the place to go when in a hurry. But the tiramisu shake and the shroom burger are delish! Definitely worth the wait! read more

First time shacker and last time shacker. Our burgers were, in a word, gross and totally bitter. Why is this place popular?

It was my first time here, and I ordered just a shake. I got the black and white shake. It was ok. The kiosk was kind of cool. It was really clean on the inside. The service was quick I had my shake in less than 5 mins. I want to go back and get food. read more

Shake Shack Downtown Indianapolis - Black and white shake - Burgers Near Me - Indianapolis, Indiana

Wayyyyyy to expensive for a burger and fries. Food was up fast. Associates didn't seem thrilled to be working. Not sure why they charge what they do for hamburgers?. read more

Amazing!! Burgers were delicious as well as the fries. Drinks were great and refreshing. Best of all, the shake was very creamy and smooth. The service was excellent and we were even offered free refills. The restaurant itself is nice as well. There is a couple tvs and even a water tap which I think it's much more sanitary than a bubbler. 11/10 read more

Shake Shack Downtown Indianapolis - Water tap - Burgers Near Me - Indianapolis, Indiana

After all the reviews for grub hub and door dash like a dummy I ordered through one of those apps ‍ . I ordered the chicken sandwich and CHEESE fries and a bacon cheeseburger with CHEESE fries. Both orders request was cheese sauce on the side and you guessed it, neither order had cheese sauce on the side and it didn't even have cheese sauce on the fries. For the extra money it cost this was a let down, but the fries were so good that I couldn't be that mad (I do want my money back for the cheese though) honestly the best fries I've had at a burger joint! The chicken sandwich was decent, good breading but very bland. I did like the herb Mayo. The bacon cheeseburger was good and very heavy (it was the double) I'd order again in person so I can make sure I get my cheese sauce lol. read more

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I had a great meal here. As I have with all the other locations here. So why the 3 stars? I found it incredibly odd that during the middle of dinner rush, multiple staff members appeared to be taking a break in the dining room, and in the process were taking up tables for customers. Not sure I've ever seen that in a place besides McDonald's or junky fast food places read more

I keep coming back for the Shack Stack - fried mushroom patty with ooey-goody cheese goodness and regular burger ingredients. So yum! Parking: is very difficult in Mass Ave. if you're feeling lucky and have a knack for parallel parking then you'll be fine. Otherwise you may need to find parking on Mass Ave. Food: the shakes here are creamy with a commendable ratio of ice cream to toppings. Burgers are quite pricey! I personally don't mind because they use quality ingredients. Service: You may order from the counter or simply use the kiosk. You may need to clean your table, but definitely need to bust it. If you plan on dining in tho, they'll deliver you your food! read more

Shake Shack Downtown Indianapolis - Shack Stack, Cheeseburger, Fries + Tiramisu Shake & Cookies and cream shake! - Burgers Near Me - Indianapolis, Indiana

Surprisingly good shakes and burgers! The restaurant had a few kiosks in the lobby to order, easy to operate. The front counter had a huge section of shelves for multiple delivery options (UberEats, DoorDash, etc.) and pickup. The vibe of the decor was relaxed and modern, we really liked it! Had a fun neon light sign on the wall too. The food was delicious! The Hot Ones bacon burger had a pretty decent kick to it (coming from a guy who loves spicy food) and was hot and juicy. Crinkle fries were great! It's easy for crinkle fries to not be good in my opinion but these were great. I think the shake made our top 5 favorite shake ranking in Indianapolis, honestly. My wife was really impressed at how good the lettuce wrap double cheeseburger was, even though it was a little messy towards the end. A great surprise! Will come back again if we're in that area. read more

Shake Shack Downtown Indianapolis - Hot Ones bacon burger, lettuce wrapped double cheeseburger, crinkle fries, cookies and cream shake - Burgers Near Me - Indianapolis, Indiana

We came at noon on a Tuesday. There were plenty if seating and hardly a line. You have the option of Kiosk order or ordering with the employee. We had a part of 8, so I probably should have used a kiosk but I went with ordering at the desk. The fountain drinks or not self serve here, so you need to make sure you know what everyone is drinking. They call your name on the counter to the right when ready. Honestly... the burgers were ok. For almost 8 dollars for a single patty cheeseburger, it was not worth its value in my opinion. The burgers are kinda small and bit dry. I would probably not make a return next time we pass through. Their chicken chunks are nicely made, light breading and you can actually see the chicken! Bathrooms have nice koala changing tables, blow dryer for hands and paper towels. All gender bathrooms read more

Great service and amazing shakes. Highly recommend! Friendly staff and nice and clean.

So good!! The drinks are a bit pricey. I ordered the shack burger and it was so good. Not too heavy. When you come in there are computers you can order from and you put in your number and they text you when it's ready. So you don't really interact with the people. I got the mango 50/50 drink which is mango passionade with half tea. It was good. Paid $10 for my meal. read more

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I'm glad they added a Shake Shack downtown. No more driving to the north side to enjoy the great food they have. I walked up to the counter ordered and had my food within less than 10 mins. It was hot and tasted great. They had TV's playing the NCAA basketball games that are taking place not far at Gainbridge Fieldhouse for the tournament. I think if they built this closer to the field house it would be an even bigger hit than it already is. Shakes, burgers, fries you can't beat it. I will say the chicken sandwiches they were serving looked so GOOD! It's a nice size space right on the corner. Add more Shake Shacks around other areas of Indianapolis please!!! read more