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    Shake Shack Folsom

    3.5 (99 reviews)
    Closed 10:00 am - 11:00 pm
    Updated a few days ago

    Order Shake Shack Folsom Takeout or Delivery

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    SHAKE SHACK FOLSOM ATMOSPHERE

    What's the vibe?
    Moderate noise
    Dogs allowed

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    The Big Shack burger
    Don K.

    I just tried Shake Shack for the first time. I've been wanting to try one of these for a while now, but they don't have one where I live. But my daughter had a state cross-country race in Fresno and on my way back home to Redding, I realized that there were two on the way, one in Sacramento, and one in Folsom. Suddenly, I knew what I was having for dinner. I ordered the Big Shack, which is clearly their answer to the Big Mac--except it blows McDonald's out of the water. The two beef patties were noticeably larger, incredibly juicy, and packed with real flavor. Everything else tasted fresher too: the bun, the toppings, even the sauce. It's basically what the Big Mac wishes it could be. I also took a chance on something new--the French Onion Soup Burger--and it did not disappoint. The combination of Gruyère cheese, caramelized onions, and crispy onions made every bite rich, savory, and ridiculously satisfying. It's one of the more unique burger flavor profiles I've tried, and Shake Shack nailed it. Although if I had to choose between the two, the Big Shack would win for me. Overall, this visit was a 10/10. Great food, fresh ingredients, and burgers that actually taste like someone cared when they made them. Not to mention, the employees were extremely caring and attentive.

    Menu
    Janiah S.

    Came to try the new Dubai milkshake. It was very tasty. Loved the texture and balance of sweet and crunchy taste/texture. It was cool to crack the sides of chocolate into the milkshake. I honestly expected it to have some chocolate flavor but it really doesn't. That being said, and being the chocolate lover that I am, I don't regret trying it but I would pick something different. There also seemed to be a discrepancy in the price, it stayed the limited time shakes were 6.99, but the Dubai one was not one listed, however, there was no other prices for it on the menu. So o thought that the price was steep for a milkshake. So this was a one time experience for us. It was over $23 after leaving a $2 tip for 2 Dubai milkshakes. 3 stars for the value. We ordered this to-go. The staff was super helpful and engaging and greeted us upon entering. 5 stars for service! We will try other flavors in the future and the burgers looked really good too.

    Dubai milkshake
    Magaly B.

    I went to Shake Shack solely to try their Dubai milkshake--and it did not disappoint! It was solid. The presentation was beautiful with a chocolate shell around the cup, a creamy pistachio milkshake, and kataifi on top for that extra texture. It was amazing and totally worth the visit. I haven't tried the food yet, but I definitely plan to go back for it. You can order at the counter or use the self-service tablets, and they bring the food out to you, which is a nice touch. Overall, a great experience for my first visit!

    May 30, 2025 - Single patty Shackburger, fries, and strawberry lemonade.
    Michele O.

    May 30, 2025 - Folsom, CA Our first time here, and it was a little confusing to order. Do we order at the kiosks, or can we order at the counter? Apparently either is okay. You order, then they bring the food to your table. We both ordered the ShackBurger (single, $7.99, 500 calories) quarter pound patty of 100% Angus beef with American cheese, lettuce, tomato, and ShackSauce on a toasted potato bun. It was the perfect size for me, and was cooked perfectly, char-grilled, just the way I like it. We split the fries, which were also delicious. Crispy on the outside, tender inside with just the right amount of salt. We sat inside. It was a little loud, but the tables were well spaced, so you weren't seated super close to other diners. Good experience, good food served quickly and with a smile.

    Denise S.

    Review is for the Dubai shake. Delicious and totally worth the price!! Service was kind and fast. Great location in the Palladio! Shake was nicely made!!

    Onion Rings
    Christine L.

    Craving a burger and was going to stop at our regular spot but wanted to give this location a try. The burgers average about $12-$15 each. We ordered our burgers with bacon and when we got them there was no bacon inside , also after we gave it back to re-do they brought it back out but there were no sauce inside the burgers which made it extremely dry and hard to eat. At this point we just ate our burgers with ketchup as it was getting cold. The Pattie's were cooked well but definitely wishing the whole burger tasted more full filling with all the correct condiments inside. Onion rings were good but very small portion and not enough for sharing. The lemonades were watered down. This is a self service restaurant you order at the kiosk and pick up your food at the counter.

    Very expensive
    James B.

    Ambiance: Basic self serve hamburger place. Nothing special. Service: People greeted you as you entered and stated if you need help ordering at the kiosk; just ask. The kiosk is pretty basic. Food: Bacon Cheeseburger. Let's just say In N Out has NOTHING to worry about. This burger was good and cooked well. Just not worth high price. Crinkle Cut Fries. These are always an excellent choice and cooked well. Just remember everything is priced separately; no break on combos. Just not their style. Chocolate Shake. I really thought this is where the difference maybe due to the word Shake in their name. Let's just say that In N Out and Carl's Jr. is better $25.00 and change for the three items. Your basic meal. Definitely owned by an elite!

    Black truffle parmesan fries ($6.49)
    Sandee L.

    Bravo! Less than a week open and it seems this location is running like a well oiled ship. We arrived on a Wednesday: kiosks all working, employees friendly and knowledgeable. We got the limited edition black truffle fries, black truffle burger and my favorite: the shack stack. All came out fresh and delicious! A staff member made the rounds asking everyone if they needed anything else including refills on my lemonade. I didn't know they offered free refills! Been missing out all this time at other locations. I will be back probably more than I should, as this is right next to the Tesla supercharger!

    Asked for BBQ burger NO pickles and they put pickles on it.
    Lou G.

    I ordered online and only realized when I got home that my order was completely wrong. I immediately called the restaurant to let them know and asked if there could be any compensation for the time, effort, and gas it would take to return for a remake. The manager, Wayne, told me I could either have the order remade or get a voucher and said that a remake IS my "compensation" for the inconvenience. This completely ignores the real issue. A remake does not make up for the time and effort it would take for me to go back, and a voucher doesn't help if I already need dinner tonight. I had already spent time, energy, and money traveling for this order, and being told that a remake is "enough" is frustrating and unfair. Mistakes happen, but customer service should acknowledge the actual inconvenience caused. Shake Shack should consider a fairer approach for customers who are inconvenienced by errors, rather than offering a solution that ignores the real cost to the customer.

    Interior decorated wall
    Trish A.

    I've included pictures from our two visits. I was not able to review them when we visited on opening day, due to the business not yet being available on Yelp. The hubster and I returned tonight for an early dinner. Inside you have the option to order at a kiosk or at the counter. We have now done both and they are equally effective. If you want friendly and human interaction wait for counter ordering. The interior is kept very clean. There are options to sit at tables or booths inside or tables outside. Both visits we sat inside and did not have an issue finding a place to sit. Staff is VERY friendly and courteous. Something in short supply these days. So I appreciate finding this and let them know. On to the food... these are NOT your ordinary, run-of-the-mill fast food burgers. I would rank Shake Shack Burgers above In and Out and perhaps even slightly edging out Five Guys for flavor and freshness. Their fries are crinkle cut...not my favorite, but mighty tasty. We also shared a soda and have yet to try one of their shakes. Their prices are on the upper end, but it is nice to treat yourself to a delicious bite and especially enjoy the staff that work there so why not! Pop in and give Shake Shack a try.

    Joey Y.

    First off. Yes shake shack is expensive. We all know that going in. I've had shake shack twice. Once in NY and again at one of the airports. Both were pretty average. I went to try out this location. Had their special truffle burger. Fries and the pomegranate drink. Burger was delicious. The bun was really good. The drink was great. That great balance of sweet and tart. Fries were bland. The biggest issue is with ordering. You walk in through the door. There 2 kiosks to the left. 2 cash register in front. There is no directed lines. People are clumped up here waiting for food or ordering. It's nearly impossible to tell where the line is to order. It's messy.

    Receipt of purchase date and location
    Danny M.

    Arrived (June 20. 2025 around 3:30) and when the "cashier" greet us she directed us to the self serve (not realizing taking her job). Complete our order and arrives fine. Restaurant appeared clean and young man was sweeping. Brought our food and there were missing items. Had to go up and ask and seemed as though I was bothering her. We ate our food and our daughter wanted a refill of her soda and NO one came up to help nor asked if needed any help, three of them just stood there, until I had to use my dad voice to get their attention. Again, she appeared to be bothered. The irony I have a tip of 18% at the kiosk before being served. I should have waited and determined after my service like I normally do.

    Outside and Entrance

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    1 year ago

    Business owner information

    Photo of Ellie K.

    Ellie K.

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    2 years ago

    Delicious burgers fries and shakes. Awesome customer service. My favorite burger place!!

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    1 year ago

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    Ellie K.

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    2 years ago

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    1 year ago

    Everything was made perfect to order, and delicious. Their iced teas and lemonade are a nice change from most fast food places.

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    1 year ago

    joel (idk if that's how u spell it) is such a chiller give him a raise. he was really helpful and food was good.

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    2 years ago

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    Page 3 of 3

    Ask the Community - Shake Shack Folsom

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    Handel’s Homemade Ice Cream

    Handel’s Homemade Ice Cream

    4.5
    (427 reviews)
    2.5 mi
    $$

    Just wanted to say, love the place, the food, and the workers! Special shout out to both Dominic's…read morebut every time I go the service is great keep doing your thing!!!

    We drop by Handel's ice cream every once a while, but our last visit was for Father's day as I told…read moremy husband I would treat him to any ice cream he wanted, and he picked Handel's. When we arrived, the line was long. It was all the way to the street but we figured, whelp we have nothing going on, might as well join the party! To our surprise, the line moved fast, it did give us enough time to debate what we wanted. I opted for the Salty Caramel Truffle waffle scoop, while my husband opted for 4 favor sampler with Banana cream pie, Pistachio, Monkey Business and Sticky fingers. We liked all of them, but we definiely agree the ice ceam flavors are heavier here, likely taliored to a younger audience. As I get older, I find myself opting for simple flavors like Stracciatella instead of my old favorite of chocolate brownie. So while I enjoyed my Salty Caramel Truffle, the saltyness and the generous amount of caramel truffles were a bit too much for me. The portion was very generous and that didn't help the overwhelming flavor bomb. My husband mentioned that he enjoyed the banana cream pie and pistachio flavors more than the more complicated ones. Overall, we like Handel's and always appreciate the various options and the friendly service. Next time we plan to share a four scoop sample and opt for simple flavors.

    Photos
    Banana split
    Banana split
    Handel’s Homemade Ice Cream
    01.26.24 Medium Dish - Mocha Almond Fudge and Chocoholic Chunk

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    01.26.24 Medium Dish - Mocha Almond Fudge and Chocoholic Chunk
    Cia di Gelateria

    Cia di Gelateria

    4.9
    (352 reviews)
    0.6 mi
    $$

    Gelato is a Italian style ice cream. My family comes here to celebrate special milestones such as…read moreend of school, any achievement or when the kids need a little cheer from a horrible day they had from a fall or something they couldn't get although tried very hard. We're often here for spontaneous get together with friends and definitely each time is memorable for us. It's definitely a great place for conversation whether sitting indoors or outside. I love this place. No matter how many ice cream shops we try anywhere we go but we always end up coming back here. You know we're loyal to this place. It's not only the flavors, the vibe, customer service and most importantly it's not expensive. I will secretly say, it's the amazing gelato. And my kids love sampling their flavors each time. Lucky to have them in our local area.

    Wanted something sweet and Cia di Gelateria sounded perfect. We walked in and it wasn't busy. We…read morewere warmly greeted and browsing some of the flavors. We noticed the mango and they said the mango paired well with their sticky rice. I had to pause. Sticky rice gelato?? I was definitely sold! So obviously we had to get the mango sorbet and sticky rice. We also got the mango and lemon meringue. Each cup came with a mini cone or a wafer and we picked a cone. The sticky rice and mango sorbet were like heaven. Literally heaven. I'm never in Folsom but I will need to come back for this flavor. The idea of making sticky rice into gelato was genius but then combining with mango was just next level. I will be dreaming of this flavor. We were enjoying it so much I never got to take pictures. That's when I know something is good. Staff were so friendly and welcoming. They were lots of regulars coming in and out. The store is also adorably decorated and clean. There's a good amount of seating inside. Again if we lived near by we would be here all the time!

    Photos
    Cappuccino, sticky rice, and hazelnut, in a medium bowl with wafer.
    Cappuccino, sticky rice, and hazelnut, in a medium bowl with wafer.
    Mango sticky rice, cookies n cream midnight chocolate
    Mango sticky rice, cookies n cream midnight chocolate
    Sitting area

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    Sitting area
    Pinkberry

    Pinkberry

    3.7
    (153 reviews)
    0.1 mi
    $
    Women-owned & operated
    Locally owned & operated

    Ordered the Dubai chocolate cup and wanted to add the milk chocolate crunch to it. 2 young girls…read morerefused to add it saying they weren't allowed to even if I paid for it. I then said, okay well if I order a single flavor of frozen yogurt can I add the milk chocolate crunch to that? And she says, well I can sell you the milk chocolate crunch "on the side", and I'm like ok, that's what I wanted...a side of the milk chocolate crunch to add to my Dubai chocolate cup. Then she says, "no, we can't put it in your Dubai chocolate cup, we have to put it in a separate cup because we have to charge you for the side cup." I'm like okay, fine charge me but save your cup and just put it on top of my Dubai chocolate cup. Then she says we can't do that. Resigned, I said ok just put it in the side cup. She proceeds to add the scoop of the milk chocolate crunch in a small side cup, hands me my Dubai chocolate cup, and I dump the milk chocolate crunch into my Dubai chocolate cup and throw the little side cup they insisted on giving me. Where is the common sense? Both young ladies working there at 8:35 pm on Thursday April 9 did not have any common sense at all. If someone wants to add an additional topping for a charge, why wouldn't you allow them to? I purchased the exact same thing just last week without any issues. The prior staff understood, charged me for the extra topping and simply added a scoop of the chocolate crunch to my Dubai chocolate cup. Perhaps staff need to be properly trained instead of frustrating their customers, especially customers that are willing to pay extra for additional toppings.

    It's been a long time since I stepped into a Pinkberry... probably the last time was down in…read moreSouthern California years ago with an old friend. Funny how certain places can instantly bring back memories. After finishing a movie at Palladio in Folsom, I looked over and saw a pretty solid crowd gathered around Pinkberry. Anytime I see a crowd at a dessert spot my curiosity kicks in, so I figured why not go investigate. The moment I walked in I was greeted right away, and it felt genuine, not forced. Always a good start. As I scanned the flavors one immediately caught my eye... pomegranate. That was an easy decision. I loaded it up, added some fruit on top, and just like that I was in business. The flavor was refreshing, bright, and exactly what frozen yogurt should be after a movie... light, sweet, and satisfying without feeling heavy. Between the good flavor and the friendly hospitality, it turned into a perfect little post-movie treat. Sometimes the simple things hit just right.

    Photos
    Pinkberry
    Chocolate hazelnut  frozen yogurt.
    Chocolate hazelnut frozen yogurt.
    Pinkberry

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    Leatherby's Family Creamery- Folsom

    Leatherby's Family Creamery- Folsom

    4.3
    (219 reviews)
    0.2 mi
    $$

    The service was great, Mo was our server and he was very nice and talkative. It was very nice to…read morehave a server who cares a lot about his job. The food (ice cream) was also good, but the portion sizes are huge so beware. 4/5 only because I overestimated my stomach capacity.

    Cool ice cream spot to go to if your in folsom! The popular and iconic Leatherby's! This is an…read moreawesome family friendly ice cream spot to go to get your ice cream fix on! It's definitely a fun spot to eat, extra fun on holidays especially the 4th of July!!! We came on Independence Day which is always extra fun! Parking is easy and has a huge parking lot! Inside is spacious and has friendly staff!! Menu is gigantic and portions are large! Obviously, Gunther's ice cream is top dawg with their 50/50 but leatherby's has their signature dishes as well! They also have food such as burgers and chicken strips and fries! My family got the Jamie's Super clown with all strawberry ice cream, the Rita's strawberry shortcake, an order of fries and an order of onion rings! Salt and sweet! All were very good, but the Rita's Strawberry shortcake was awesome!!!!! It was delicious and had all of my favorite items!!! Vanilla ice cream with covered with juicy strawberries and I had the shortcake on the side!!! Amazing!!! I ate every last scoop!! The Jamie's clown was good, strawberry ice cream was good as always! Fries were excellent and flavorful! Onion rings were pretty good, could have been a little more crispy! Our server Andrew was awesome! He was cool, professional and made sure we were happy customers! He answered all of our questions and gave very good recommendations!! He made our visit extra cool!!! We'll be back next time for sure, especially for my absolute favorite, the Rita's strawberry shortcake!

    Photos
    Interior
    Interior
    Black & Tan -
    Black & Tan -
    Ice Cream: Cassidy Cookie Monster Crunch replaced with Mint Chocolate Chip Ice Cream

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    Ice Cream: Cassidy Cookie Monster Crunch replaced with Mint Chocolate Chip Ice Cream

    Shake Shack Folsom - hotdogs - Updated August 2026

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