The food is so fresh and amazing but what makes it amazing at this location is the staff! We come in once a year from SF and always make a stop! Darryl and the evening staff always take care of us and treat us so well! The place is always clean and everyone is so friendly!! read more

Went in at 1130. No customers in line. Self- ordered to-go and picked up a number at 1 of the three stations. I wait 2 customers came in after me, ordered the same burger at the counter. Shortly, they get their burgers at their table. I ask if my order has been completed They say they're still working on it I wait . One $13 burger, 15 min wait, and having same burger served to customers who came in after me doesn't make any sense other than justifying the empty restaurant. read more

Free Chicken sandwiches on Sundays through the app! Went during our lunch break Sunday, I would say it's a little too greasy to go back to work afterwards haha, we're more nap-bound now. Got the Shack Stack, but I think I'll just get a regular burger next time, the cheese and extra fried element of the mushroom was a little much for me. Mushroom itself was juicy though! Cucumber Basil drink is a miss for me, rootbeer float was good! Service was fast! Clean place too read more

Shake Shack Folsom - Tropical Mango Lemonade, Key Lime Shake, Root Beer Float, Cucumber Basil - Fast Food Near Me - Folsom, California

Shoutout to Folsom, CA. Still diggin the Shake Shack in Folsom. Their fresh hand formed smashed burgers are darn delicious. Those simple crinkle cut fries are classic, nicely fried with a crisp r terror and fluffy inside. When I eat 'em fresh made right on the spot... the world just becomes calmer. It's that good. The hot dogs are pretty darn good as well. They grill those. But I sure wish that this Shake Shack would put dairy free milkshakes on the menu. A number of locations in the Bay Area, offer dairy free. This location doesn't. Aw shucks. The prices are fast food comparable. But quality s better. The staff has always been great. They have ordering kiosks, but I like to order at the counter with a human. The dining room is kept clean. But the parking isn't the greatest. The small parking lot right in front of the building gets crowded especially when Noah's Bagels (their next door neighbor) is open. The parking lot spaces are limited in quantity and the distance between the aisles are narrow. Additional parking is right next door in the parking structure or a bit further walk yo the other surface lot in Palladio. read more

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Oh Shake Shake!! The place that has my heart!!! I couldn't ask for a better birthday dinner after walking around all day is SO nicely air with the conditioned absolutely everything is modern decor and clean seating I knew I was in the right spot! Even though you usually order in the machine, the utensil or well help you if needed! I think they are always very nice! The FOOD I got the double cheeseburger just mouth watering it's almost like a smash burger so good. Cheese fries ! Their cheese somehow tastes like real and not like that fake cheese sauce it's so good omg! I highly recommend getting an extra side of the cheese sauce because you just can't get enough! I ended it with the chocolate shake and a fresh Dr Peppe. Superior!!! 1000/10 read more

Shake Shack Folsom - The Besttt - Fast Food Near Me - Folsom, California

We've been coming late night to get our veggie burgers and each time, our burgers are soggy. There was one exceptional time when it was perfectly warm with friend onions and all the fixings. Last night, I had no fried onions and a weird chunk of extra patty from somewhere on top of my regular patty. It's almost as if they just put unwanted leftovers on my burger. I don't think the veggie burgers get much love at this location. Sucks to leave a tip when you get blah read more

I just tried Shake Shack for the first time. I've been wanting to try one of these for a while now, but they don't have one where I live. But my daughter had a state cross-country race in Fresno and on my way back home to Redding, I realized that there were two on the way, one in Sacramento, and one in Folsom. Suddenly, I knew what I was having for dinner. I ordered the Big Shack, which is clearly their answer to the Big Mac--except it blows McDonald's out of the water. The two beef patties were noticeably larger, incredibly juicy, and packed with real flavor. Everything else tasted fresher too: the bun, the toppings, even the sauce. It's basically what the Big Mac wishes it could be. I also took a chance on something new--the French Onion Soup Burger--and it did not disappoint. The combination of Gruyère cheese, caramelized onions, and crispy onions made every bite rich, savory, and ridiculously satisfying. It's one of the more unique burger flavor profiles I've tried, and Shake Shack nailed it. Although if I had to choose between the two, the Big Shack would win for me. Overall, this visit was a 10/10. Great food, fresh ingredients, and burgers that actually taste like someone cared when they made them. Not to mention, the employees were extremely caring and attentive. read more

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Came to try the new Dubai milkshake. It was very tasty. Loved the texture and balance of sweet and crunchy taste/texture. It was cool to crack the sides of chocolate into the milkshake. I honestly expected it to have some chocolate flavor but it really doesn't. That being said, and being the chocolate lover that I am, I don't regret trying it but I would pick something different. There also seemed to be a discrepancy in the price, it stayed the limited time shakes were 6.99, but the Dubai one was not one listed, however, there was no other prices for it on the menu. So o thought that the price was steep for a milkshake. So this was a one time experience for us. It was over $23 after leaving a $2 tip for 2 Dubai milkshakes. 3 stars for the value. We ordered this to-go. The staff was super helpful and engaging and greeted us upon entering. 5 stars for service! We will try other flavors in the future and the burgers looked really good too. read more

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I went to Shake Shack solely to try their Dubai milkshake--and it did not disappoint! It was solid. The presentation was beautiful with a chocolate shell around the cup, a creamy pistachio milkshake, and kataifi on top for that extra texture. It was amazing and totally worth the visit. I haven't tried the food yet, but I definitely plan to go back for it. You can order at the counter or use the self-service tablets, and they bring the food out to you, which is a nice touch. Overall, a great experience for my first visit! read more

Shake Shack Folsom - Dubai milkshake - Fast Food Near Me - Folsom, California

May 30, 2025 - Folsom, CA Our first time here, and it was a little confusing to order. Do we order at the kiosks, or can we order at the counter? Apparently either is okay. You order, then they bring the food to your table. We both ordered the ShackBurger (single, $7.99, 500 calories) quarter pound patty of 100% Angus beef with American cheese, lettuce, tomato, and ShackSauce on a toasted potato bun. It was the perfect size for me, and was cooked perfectly, char-grilled, just the way I like it. We split the fries, which were also delicious. Crispy on the outside, tender inside with just the right amount of salt. We sat inside. It was a little loud, but the tables were well spaced, so you weren't seated super close to other diners. Good experience, good food served quickly and with a smile. read more

Shake Shack Folsom - May 30, 2025 - Single patty Shackburger, fries, and strawberry lemonade. - Fast Food Near Me - Folsom, California

We love Shake Shack! I first discovered them when I lived in the east coast so I'm loving that more Shake Shacks are coming this way!! Their burgers are made fresh to order, juicy and oh so flavorful! I love ordering their mushroom and Swiss burger and add avocado! (They also do lettuce wrap!!!) Their crinkle fries are ALWAYS crispy and their drinks and shakes are top notch! Service is prompt, plenty of seating, and I love that it's located in Palladio so we can do some shopping right after! read more

Review is for the Dubai shake. Delicious and totally worth the price!! Service was kind and fast. Great location in the Palladio! Shake was nicely made!! read more

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Craving a burger and was going to stop at our regular spot but wanted to give this location a try. The burgers average about $12-$15 each. We ordered our burgers with bacon and when we got them there was no bacon inside , also after we gave it back to re-do they brought it back out but there were no sauce inside the burgers which made it extremely dry and hard to eat. At this point we just ate our burgers with ketchup as it was getting cold. The Pattie's were cooked well but definitely wishing the whole burger tasted more full filling with all the correct condiments inside. Onion rings were good but very small portion and not enough for sharing. The lemonades were watered down. This is a self service restaurant you order at the kiosk and pick up your food at the counter. read more

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These guys do not skimp on the Oreo cookie bits in the shake, loved it and appreciated the generous helping!

genuinely ridiculous prices and the ingredients taste like McDonald's level food. actually, less. they taste like cheap fair food. OVERPRICED!!!! also most of our food didn't look how it was presented and came half full. you have to pay for every extra thing, even for whipped cream. also water is lukewarm without any ice near it. SCAM!!! read more

Shake Shack Folsom - Velveeta cheese and freezer fries - Fast Food Near Me - Folsom, California

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Riley has the best customer service ever. Just visited this past Sunday but frequent often. Riley makes it a pleasure to dine here. It's always clean and the burgers are amazing. The ranch is not good at all. Thank you Riley! read more

First time trying this East Coast chain and what an absolute dissapointment. Extremely overpriced for less than mediocre food. Paid $161 with tax for 4 adults and 2 kids. That is insane for burgers and shakes! The only thing tasty was the seasonal dubai chocolate shake, but it's $10 a pop! In n out would have been $100 less and ten times tastier and I know the whole family would have been happy! Do yourself a favor and skip this one, you won't miss anything, except getting ripped off! read more

Ambiance: Basic self serve hamburger place. Nothing special. Service: People greeted you as you entered and stated if you need help ordering at the kiosk; just ask. The kiosk is pretty basic. Food: Bacon Cheeseburger. Let's just say In N Out has NOTHING to worry about. This burger was good and cooked well. Just not worth high price. Crinkle Cut Fries. These are always an excellent choice and cooked well. Just remember everything is priced separately; no break on combos. Just not their style. Chocolate Shake. I really thought this is where the difference maybe due to the word Shake in their name. Let's just say that In N Out and Carl's Jr. is better $25.00 and change for the three items. Your basic meal. Definitely owned by an elite! read more

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Bravo! Less than a week open and it seems this location is running like a well oiled ship. We arrived on a Wednesday: kiosks all working, employees friendly and knowledgeable. We got the limited edition black truffle fries, black truffle burger and my favorite: the shack stack. All came out fresh and delicious! A staff member made the rounds asking everyone if they needed anything else including refills on my lemonade. I didn't know they offered free refills! Been missing out all this time at other locations. I will be back probably more than I should, as this is right next to the Tesla supercharger! read more

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I ordered online and only realized when I got home that my order was completely wrong. I immediately called the restaurant to let them know and asked if there could be any compensation for the time, effort, and gas it would take to return for a remake. The manager, Wayne, told me I could either have the order remade or get a voucher and said that a remake IS my "compensation" for the inconvenience. This completely ignores the real issue. A remake does not make up for the time and effort it would take for me to go back, and a voucher doesn't help if I already need dinner tonight. I had already spent time, energy, and money traveling for this order, and being told that a remake is "enough" is frustrating and unfair. Mistakes happen, but customer service should acknowledge the actual inconvenience caused. Shake Shack should consider a fairer approach for customers who are inconvenienced by errors, rather than offering a solution that ignores the real cost to the customer. read more

Shake Shack Folsom - Asked for BBQ burger NO pickles and they put pickles on it. - Fast Food Near Me - Folsom, California

I've included pictures from our two visits. I was not able to review them when we visited on opening day, due to the business not yet being available on Yelp. The hubster and I returned tonight for an early dinner. Inside you have the option to order at a kiosk or at the counter. We have now done both and they are equally effective. If you want friendly and human interaction wait for counter ordering. The interior is kept very clean. There are options to sit at tables or booths inside or tables outside. Both visits we sat inside and did not have an issue finding a place to sit. Staff is VERY friendly and courteous. Something in short supply these days. So I appreciate finding this and let them know. On to the food... these are NOT your ordinary, run-of-the-mill fast food burgers. I would rank Shake Shack Burgers above In and Out and perhaps even slightly edging out Five Guys for flavor and freshness. Their fries are crinkle cut...not my favorite, but mighty tasty. We also shared a soda and have yet to try one of their shakes. Their prices are on the upper end, but it is nice to treat yourself to a delicious bite and especially enjoy the staff that work there so why not! Pop in and give Shake Shack a try. read more

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First off. Yes shake shack is expensive. We all know that going in. I've had shake shack twice. Once in NY and again at one of the airports. Both were pretty average. I went to try out this location. Had their special truffle burger. Fries and the pomegranate drink. Burger was delicious. The bun was really good. The drink was great. That great balance of sweet and tart. Fries were bland. The biggest issue is with ordering. You walk in through the door. There 2 kiosks to the left. 2 cash register in front. There is no directed lines. People are clumped up here waiting for food or ordering. It's nearly impossible to tell where the line is to order. It's messy. read more

Shake Shack Folsom - Fast Food Near Me - Folsom, California

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Every time I come in, the employees always treat me with respect and kindness. The burgers always taste freshly made, but sometimes the fries taste like they've been sitting out for a couple hours and aren't crispy. Overall I would rate this shake shack an 8/10 and would definitely come back! read more

Arrived (June 20. 2025 around 3:30) and when the "cashier" greet us she directed us to the self serve (not realizing taking her job). Complete our order and arrives fine. Restaurant appeared clean and young man was sweeping. Brought our food and there were missing items. Had to go up and ask and seemed as though I was bothering her. We ate our food and our daughter wanted a refill of her soda and NO one came up to help nor asked if needed any help, three of them just stood there, until I had to use my dad voice to get their attention. Again, she appeared to be bothered. The irony I have a tip of 18% at the kiosk before being served. I should have waited and determined after my service like I normally do. read more

Shake Shack Folsom - Receipt of purchase date and location - Fast Food Near Me - Folsom, California

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This was my first visit to Shake Shack. It's located at the Palladio in Folsom. I went on a Friday around 1130am, so parking was plentiful. I was greeted by a staff person as soon as I entered. The menu and order/pick up counter are right at the entrance. In addition to a variety of burgers there are vegan options, chicken sandwhiches, hot dogs, soft drinks, milkshakes and even a selection of beer and wines! The entrance is full of light and very welcoming. There are several seating areas inside and out. I ordered a single burger with no cheese and fries. I sat near the entrance and observed a steady flow of customers ordering to eat in as well as those ordering to go or delivery service pick ups. My order arrived in about 5 minutes (they bring it to your table). My burger was a delicious smashed burger and the crinkle cut fries were fresh and hot. As a staff person was delivering an order to another table, he stopped to ask me if my order was ok. I was pleasantly surprised by that because most fast food places do not check on you after you receive your order. 5 stars for the excellent customer service! Overall a great place to stop in to satisfy your hunger and experience great customer service. read more

Shake Shack Folsom - Outside and Entrance - Fast Food Near Me - Folsom, California

I've only ever been to the Shake Shack in the Ice Blocks of midtown, which can get pretty busy. This one is located right next to Whole Foods in the Palladio Plaza. My first time here at 8pm for a late dinner on a Tuesday and the restaurant was still half filled. There are self order kiosks and 2 cashiers. We opted to do the self order kiosk. 2 double cheese burgers. I usually eat my double double burgers with pickles and mustard only- they didn't have mustard as an option, only the shake shack sauce. I ordered a side just in case I would not like it- it was free with a burger purchase. The burger is just meat cheese and buns, you have to choose all your additional add ons by choice. They had crispy onions for an additional $1.25. Sounded enticing but didn't want to be disappointed. Onions, lettuce tomatoes and what not are without charge. Burgers came out piping hot! Just how I like it! Cheese was melty and patty was juicy. I think that the patty lacked salt, but maybe because I didn't have my mustard. I surprisingly did not care for the bun. You can taste that the meat and cheese was of good quality. Patty wasn't too thin. I would say that one patty was the size of two In n Out patties thickness. French fries- they only have the regular zig bag cut French fries that can be plain, garlic Parmesan or the truffled style. They taste better than they look! They were not soggy and were crispy. Very very surprised. There's ketchup pumps and salt and pepper packets. Would I come back? YES Would I crave to come here? NO Very very clean. Restrooms and restaurant. read more

Typical fast-casual place that is visibly clean and spacious. The staff members are pleasant and on top of keeping the lobby bussed. This was my first ever experience with Shake Shack and it just left me disappointed. Burgers are definitely more greasy than I prefer, and hubs and I both agree this is not somewhere we will be visiting often. My single patty burger made me feel groggy after eating. The price point is not far off from other burger spots, but Shake Shack's prices are just not justified for me. The burgers are on the smaller side and have thinly smashed patties. There are other fast-casual burger spots around the Palladio area that I would much rather stop by. read more

Shake Shack Folsom - Black Truffle Burger - Fast Food Near Me - Folsom, California

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The food here is really good. The menu does not get too broad with a lot of selections on the but that is a positive not a negative. They focus on simply making great burgers. There are a few different versions of the burger and some vegetarian options but mostly it is burgers, fries, and some chicken options. Everything seems to be pretty fresh and cooked to order (although that is based on taste and appearance, I do not know if they actually do that). I have not had a bad hamburger at this place, neither in store or to go. The area where there are a lot of options is the shakes. While they do have the classic strawberry / chocolate / vanilla options they do have a few more exotic ones. They always seem to have one that is "for a limited time" and it is typically something you probably haven't tried before. As for service, it is one of those situations where I don't have a lot to say about it which means they are getting the job done efficiently and without issue. I have only dined in one time but the restaurant is clean, well lighted and comfortable. Good location, easy parking and a nice place to stop when shopping and the nearby stores. read more

First time going to Shake Shack. What the picture looked like on the app vs what I got. One burned $6 grilled cheese. Yikes! read more

Shake Shack Folsom - App photos - Fast Food Near Me - Folsom, California

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It was our first time to shake shack today. I had a black truffle, single burger, and my wife had the single bacon cheeseburger. I then added the bacon cheese fries, and my wife had regular fries. I had a cherry blossom shake, and my wife had a chocolate cocoa shake. It was $52 for everything which is OK. It was very easy to navigate the kiosk ordering. The order came out quickly. Everything tasted good and everything was nice and warm. It was "almost" enough food to fill us up. The burger and fries could've both been just a bit bigger. All the employees were super great. read more

I visited Folsom location today. I told them it was my first time to try Shake Shack, I also mentioned I wanted to try their crinkled cut fries. It was 8:00 pm and not busy, my fries were not fresh and barely warm. It was a big disappointment! The burger bun was so small too. It's my first and last visit. read more

I like Shake shack a lot when I visit New York, but I have not yet been to their midtown Sacramento or Roseville Galleria stores yet, as I live in Rancho. I had a coupon for a free shack burger with a purchase, and I was thrilled to see that they are now at the Palladio in Folsom. The place is easy to find, as it fronts Iron Point Road. I come in, the place was bright and clean, and everybody was so friendly. To get my free burger, I had to order it on the app, but the app was being a bit wonky to me. The employee cheerfully showed me what I needed to do to get it to work, and within a few seconds, my order was in. I ordered a shack burger., a side order of the Parmesan truffle fries, and a soda. My order came quickly. Of course, I forgot to get a picture of the food. The burger was good. The bun was a bit soft, so it didn't hold up to the burger very well. But, you could tell it was a good quality meat, and it was char-grilled to perfection. All of the veggies that came with the burger were crisp and fresh. The one thing I didn't care for was the cheese. For such a high-quality burger, I thought that using American cheese, was a bit of a letdown. The next time I would just order it without the cheese. The Parmesan truffle fries were not just a home run, they were a grand slam! The crinkle cut fries were the perfect temperature and texture, they were very generous with the Parmesan on the fries, and that truffle mayo, dipping sauce? Oh my God... it's made with mayonnaise, and black truffle oil. A very high-quality oil too. It was so amazingly rich! I would gladly order that on one of my burgers. It's one of the best dipping sauces. I have had in a long, long time. Even if I would've had to pay for the burger, for the quality of the food, the price is reasonable . I'm glad they are here, I will be back. Thank you! read more

Finally tried the new Folsom location after it's opening here a couple months back. The restaurant is clean, modern, sleek with cool background music playing. Self-ordering was easy. There weren't too many customers at noon on a Thursday, so the food came out really quick. Everything was prepared to perfection. I loved my cheese fries that tasted great from beginning to end (unlike In and Out which turn into cardboard). My single cheeseburger was heavenly. My chocolate shake was thick and complemented everything. The prices are higher than In and Out, but so so worth it. I've found my go to hamburger and shake place! read more

Shake Shack Folsom - Fast Food Near Me - Folsom, California

I was a bit hesitant to go to this place because of the reviews, but I'm so glad we did. The prices are the best from any other burger places. The food was Amazing!! There is something about the burger that tastes like an old fashioned burger joint! And the milkshake were also amazing! I loved the crinkle fries and burger came out so hot I had to blow on my burger to be able to take a bite!! The place was sooo clean! The bathroom was Spotless and smelled wonderful!! The employees Were so sweet and smiled so much I felt like we were friends! We can't wait to go back as soon as we head back over to Folsom!! read more

My second time ever going to shake shack, and I enjoyed it! Burger was solid and I liked how fresh the vegetables tasted. The Carolina BBQ chicken burger was soooo good. I was surprised on how much I enjoyed it, probably because of the fried pickles! Cheese fries were not great, regular fries were better. It's hard to compare this to in n out because I still think in n out does it better, but still a solid burger option read more

Shake Shack Folsom - Shack burger, Carolina BBQ chicken with fried pickles, regular fries and cheese fries - Fast Food Near Me - Folsom, California

It's open! This is only the 2nd time here, first was in Sacramento. Nice dining area and servers were attentively refilling drinks for customers and keeping tables clean. I loved my cheeseburger with house sauce and crispy onions! The double wth bacon was amazing! Burgers are like homemade, juicy and cooked just right! Fries were the best! Crispy and not greasy. One thing to be aware of is it's not cheap, both burger combos were just under $50!!! But mmm maybe we will alternate with In n Out! read more

Shake Shack Folsom - Cheeseburger and Double - Fast Food Near Me - Folsom, California

We stopped in for the buy-one-get-one deal and the Sunday chicken sandwich during football season. The burgers are excellent, and the chicken sandwich is perfectly crunchy and packed with flavor. Definitely order ahead so it's ready when you arrive--it's well worth skipping the line. read more

Shake Shack is awesome for a quick, tasty bite. The burgers are juicy, the fries are crispy, and the shakes are super creamy. It' is a bit pricier than fast food, but totally worth it for the quality. Great vibes too! read more

Shake Shack Folsom - Fast Food Near Me - Folsom, California

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I has the double on a lettuce wrap and it was fire!!!!! Service was super quick. Kids loved their food. read more

Shake Shack Folsom - Lettuce wrap double - Fast Food Near Me - Folsom, California

Great experience here. I had the black truffle burger. Was encouraged to add another patty. Not disappointed the burger. Despite the heavy foot traffic on a Friday night the staff was very friendly and efficient. They even came by to ask if we needed anything several times. And pick up any remaining trash left when we were through. Table service is without the high prices. And a special shout out to our helper Riley. He was on top of it! Made sure we had an everything and he didn't forget us. Will definitely return! read more