The self service is fine and food came out fairly quick on a Monday at 6:30ish. The ambiance is casual and clean. But the rating is based on the food: Single shack burger: 2/5; barely warm and both patties were overcooked on the verge of burnt and dry. Spicy Fries: 2/5; these should be marked VERY spicy but they were the only ones that came with ranch. Beware of the spice!! We won't go back. :( read more

I went for the first time. I guess my expectations were high and I was extremely disappointed 'The Shack Cheeseburger' that I ordered was was so small, the lettuce and tomato was fresh, however, that didn't make up for the. Super Small burger. Adding fries, which were okay and a drink a total turned out to be $19.50 then a request for a tip. I know there's inflation, but this was ridiculous. read more

Order Double Cheese Burger no pickles no onions. The burger was delicious and juicy. We ordered takeout. The only problem was the way the burger was put together or packaged. The tomatoes and lettuce all slid to the front, so halfway through the burger it was only meat and cheese. Other than that I would give them a 5 star review. My son had a double with everything and he said, " Dad my burger was packed right I had veggies through out my burger. My wife has chicken nuggets that were over cooked, but her cheese fries were good. Yes I recommend Shake Shack, but don't recommend the chicken nuggets. read more

Shake Shack Folsom - My son's double cheeseburger and fried pickles - Fast Food Near Me - Folsom, California

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Food, greasy burgers, price point per burger off putting. No children's menu. It's basic burgers awfully expensive. Wouldn't not return. 2 cheeseburgers for 16 bucks. Burgers are not what images look like, for 12 buck burger it shouldn't have been as flat as we received it. Improvement: possibly a meal order where customers can get a fries and drink, and add a children's menu. I wouldn't recommend young ppl or families to dine here. read more

My daughter & I both got the smoke stack burger & shared the cheese fries. Used the kiosk 2 order which I HATE doing!!! Someone should b taking my order. Food was brought to my table & we grubbed. It was delish!!!! Can't say anything bad about the food. Next time, I really wanna try the shroom burger!!! read more

This place was so good we picked up for lunch and dinner The burgers rival In N Out in a different dimension: the patty itself is of quality and juicer. The buns were soft and the cheese was delicious. The cheese fries were crispy even though they look more starchy. I was impressed and can't wait to go back. Get the app for deals! read more

Shake Shack Folsom - Cheese Fries - Fast Food Near Me - Folsom, California

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The bacon avocado burger was delicious! I had them put the sauce on the side, as most places slather it all over whatever. The burger was cooked to perfection, and arrived piping hot. I'll definitely be back. read more

I came here with my daughter and ordered two burgers, two fries, and two small drinks for $45.00. This place is way overpriced and the food isnt all that great. The burgers were small and soggy. They also had the nerve to ask for a tip at the register which is a complete joke for a fast-food joint. If you want better food for less, just go to Chick-fil-A or In n Out down the street. read more

I was able to stop by yesterday during my lunch for Friends & Family Day at this new location. Check in and ordering was super fast and convenient. Daily was a great help and answered any questions I had regarding the menu. My food came out and was delicious as always. Looking forward to stopping by this location more often. read more

Shake Shack Folsom - Fast Food Near Me - Folsom, California

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Veggie shack burger is amazing. Hot dog is a bit on smaller side, but good. It's fun to sit outside and enjoy the beautiful weather. Staff is friendly and courteous. read more

Chicken was very greasy. bun was burnt - truffle fries were cold Not worth the money. Overpriced read more

Great food. Overpriced, with really shitty music. I used the questionnaire to notify them about my displeasure and was sent a $35 coupon for my next visit. That's pretty good customer service ! read more

Very clean place just like all the other reviews people where friendly took our order and brought it to our table we only came here for the Dubai shake that is limited but we ended up getting regular fries as well It is in my opinion way to pricy for what you get the fries is a small basket they where good but nothing out of the ordinary the shake was 2.5 /10 for me not worth the hype at all my boyfriend loves shakes he only drink half he didn't like it he felt he was chewing grass in a shake lol well we won't be back but it was an experience. Price for fries and shake about $16 and some change read more

Food was very delicious and the service was fast. The server who brought out our food was also very kind.

The shake burger was wonderful and the Berry Cherry Pomegranate Lemonade. Also they had free refills. I was not expecting the food to be put on your table. The ambience and open and cheerful. 5 out 5 read more

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Super nice and polite staff but unfortunately don't think they have built up the that standard of service you want to give customers. I ordered a single burger and waited 30 minutes for it to find out they "lost the order on screen" and so they made me a fresh one in 2 minutes. They were apologetic and nice but it's a similar experience I've had at other very busy or new Shake Shacks. I don't blame the employees though--I'd guess it's a training problem. Again, super nice employees, but for the premium prices they are charging, I'd expect more. Smoke Shack Burger was good though. read more

Visited the new Shake Shack tonight, and even though it was extremely busy, we were impressed with how quickly we got our food! We ordered the ShackBurger, cheeseburger, Chicken Shack, and truffle fries--everything was 10/10. Can't wait to come back! The service was fantastic despite the rush. The team was clearly working hard, and it showed. A special shoutout to Riley, who brought our food to the table and checked on us to make sure everything was perfect. He was super friendly and attentive. Great experience all around! read more

This place was awful burgers were dry and smashed. No sauce or napkins like I ordered, including no sauce on my dry shack burgers, the shakes were not sweet at all, ordered a Oreo that tasted like plain vanilla and a chocolate. Fry's were soft and also dry. No crisp or crunch. could have been cause I ordered online idk, not coming back when in n out is down the street and cheaper. read more

Very sad burgers. Paid $12 for a black truffle burger and it looked nothing like the advertised burger. Would gladly pay $12 if it was even remotely close to the burger in their photo but what I received was a monstrosity, just compare the photos. The burger I received was so small, very flat, the onions slices were huge, and it was just sloppily put together. Also ordered a cheeseburger, and they forgot to put the cheese. I think I'll stick to In and Out. read more

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I'm mostly giving stars because my first visit the food was better. I ordered the Shack Burger but it should have been called the raw onion burger. The amount/size of the sliced onions was off putting. I couldn't barely taste the meat and what I could taste was greasy and burnt around the edges. The cheese fries had all the cheese in one spot instead of going over the top of the fries. My soda had an extra sip waiting for me on top of my lid...SMH. Considering the price of the food it's embarrassing what was served. read more

Shake Shack Folsom - Fries with the cheese sauce off to the side - Fast Food Near Me - Folsom, California

It is very clean. Cheese burger tasted like typic fast food faire. Fries were hot and crispy but way too salty. No one spoke to us except the man that brought out. Would have been nice to have been able to say "hold the salt". Kind felt like eating food out of a vending machine. 45 dollars for two small cheese burgers, 2 fries, 1 shake and one drink that was mostly ice. It's cheaper and better to eat at Whole Food! read more

They made me a custom burger with everything that they have on it and it was awesome. A bit expensive but what isn't these days? No different than anywhere else. read more

Super expensive for what you get. Premium burger pricing for tiny, over-salted burgers with hardly any toppings and few veggies that don't fill you up. Would recommend for shake only, not food. read more

This location just opened few days ago so I thought I gave it a try. I had bought shakes from this chain in downtown sacramento but not the foods. OMG, bought 2 of the limited truffles burger and a shroom burger to go. When I opened the bag and took out the burgers, I was stunt. They were small like cheese burger at mcdonalds and no lettuce or tomatoes or anything else. The taste was ok but these are pricey for $11.49 and $9.99 for vegetarian one. Sorry but you better make it better otherwise In N out is still the best in town for its taste and price. Maybe I'll give it a 2nd chance next year. read more

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Food was mid. The shack sauce was not very good. And the lettuce was very rubbery. and I really want to hate the fries, but they're so like crunchy and I really want to hate them, but I just can't. read more

Tried Shake Shack for the first time. The restaurant was clean and slightly busy. The staff were friendly and helpful. The hamburgers looked great but I opted for the Shroom Burger. It was advertised as a fried portobello mushroom stuffed with cheese. It was nothing that I expected. The fried coating was slightly overdone and it oozed with cheese when I bit into it. A sliver of mushroom could be seen but I couldn't taste it! It certainly wasn't the portobello mushroom that I'm used to! Not sure what type of cheese was used but it was flavorless. Next time I'm getting a burger because it looks like that's what they do best. I wanted a vanilla malt but they were out of malt so I got a cookies and cream shake. It was the best part of my meal. The fries were also very good. Large crinkle cut fries, golden brown. Crispy on the outside and soft on the inside. Four stars for the friendly staff, delicious shake and yummy fries. That fifth star might come once I try their burgers. read more

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so happy to have a shake shack closer to where i live now! wasn't surprised when i walked in and it was absolutely slammed (as most usually are)! i loved the option of ordering at the counter or at the kiosks. the line at the counter was decent so we opted for the kiosk option. very user friendly and easy selection & check out process. i was surprised to find that there aren't really that many tables. we ended up have to push two tiny tables together to sit (& this is my only reason for a 4 star rating)! the staff are incredibly friendly and check in on you to see if you need anything (refills, ketchup, etc.). the food was delicious in true shake shack fashion. we also tried the bacon cheese fries (which got devoured before a photo was even thought about lol). tons of parking with the garage nearby. it's in a great location with all the shops at palladio -- perfect for a snack break while you shop! a few tables outside to dine on the nicer days as well. will definitely be back! read more

Shake Shack Folsom - Shack Stack - Fast Food Near Me - Folsom, California

First time going here , we had double burgers onion rings and tried their hot dog. The burgers were very good , a little smaller than I thought they would be but tasted very good , best onion rings I've had in a long time . Hotdog came plain. But I guess that's the way it comes if you just order a hotdog. Would I come back . It's about 15-20 minutes away but yes I'd go back read more

Went in for lunch. Used th kiosk to order our lunch. Went to check out with my gift card. Could not figure out how to use so I went to the counter... waited. Asked how to use the gift card. Was told I had to use the counter service to use gift card. I was not happy. I asked why isn't it posted that the kiosk does not accept gift cards. She said she didn't know. I than let her know I was going somewhere else. I am now going to gift my card to a homeless so I can write it off. We went to Chick n Burger... spent our $50 there. Service was poor. read more

It was pretty good. Went to try the "fried" hot dog. Very good but served plain. Ask for toppings. Was a busy saturday but they seem to be on top of things. Very nice employee's and the food is good. Had a burger on the last visit and also good. read more

First time at shake shack and it did not disappoint! This location was so clean, and the staff was sooo friendly and helpful. My lunch came out quickly and tasted so fresh! read more

Underwhelming all the way around. The burgers are small. The photos made them look generous, so my husband figured the double would be way too much for him. Wrong! The burgers are like a McDonald's-sized patty. Ok for me, but he left hungry. Bun was very soft and probably the best thing about it all. My meat lacked seasoning even though it had "shake sauce" on it. Crinkle cut fries weren't much better than what I could cook out of my freezer and in my oven at home. Then the sodas! Ugh - they have to fill them from the counter for you. I'm not waiting around for that to happen. I will say it was clean inside, just boring decor. Surprising for a big corporation that I'm sure spends money on designers. read more

This Shake Shack is new to Folsom and the first I have eaten at. I got the basic Shack burger and fries. The burger is the perfect size for me as it is not huge and I can actually finish it! It was delicious with crispy burger patty that was perfectly seasoned. The fries were hot and crispy. Expensive for fries ($5) but at least they were good. I want to try a shake next time as they looked so good and the seasonal flavors sound amazing. Service was very friendly at the counter as well as employees going around checking on customers and offering drink refills! Keep up the good work! read more

When my burger came out it looked like a Small McDonald's Burger. The meat was tasty but not much of it and the bun was a little soggy,I suggest toasting them. Didn't like the special sauce, just tasted like too much Mayo. For the price of this burger I give it a NO Thanks. Habit and In and out are much tastier and worth the price. Also French fries were just frozen fries cooked in oil, nothing special. read more

Shake Shack Folsom - Fast Food Near Me - Folsom, California

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Honestly I had high hopes for this place considering there is a bunch of them around California but I was super disappointed. Not only are there not any meals but everything is over priced. Burgers are $10 and up and a tiny fry is about $6. I mean the price based on the taste was not worth it. So for starters everything needs seasoning. I got the chicken sandwich with bacon and it was greasy had no flavor. A little salt would have been decent. We also got the double shake shack burger that was dry. It had no sauce on it whatsoever. And the spicy fries were cold floppy fries with cayenne pepper. We also got two shakes that were very mid. Also I ordered online and asked for condiments in the pickup order and there was nothing. Not even a napkin. I would probably never come here again especially when in n out is right down the street for half the price and twice the taste. Very disappointing. read more

Delicious burgers fries and shakes. Awesome customer service. My favorite burger place!!

The truffle burger did not look like the picture and it was mediocre it seemed like it sat for a bit while they made the shakes. I did not think of taking a picture. The shakes where good. I'll give em another chance later. read more

The burger was just okay. Nothing special. There are about 5 other fast food burger places I would go to before this place. The fries were pretty good but it's nuts to pay $4 for a small soda. Also there was like 10 people working in the back but for some reason it took 15 minutes to receive our order even though nobody was in front of us. read more

Food is decent, but the price is too expensive for a fast food restaurant. It's more than double the price of In-n-Out. Also a suggestion, maybe include some napkins when food is brought out? Only thing better than In-n-Out might be the shakes. read more

I was there Saturday 1/25/2025. Where do I start? Way over priced, small portions, Average taste, and it gave me the runs. They need to call the county health inspector. Hard pass read more