Ordered the Dubai chocolate cup and wanted to add the milk chocolate crunch to it. 2 young girls refused to add it saying they weren't allowed to even if I paid for it. I then said, okay well if I order a single flavor of frozen yogurt can I add the milk chocolate crunch to that? And she says, well I can sell you the milk chocolate crunch "on the side", and I'm like ok, that's what I wanted...a side of the milk chocolate crunch to add to my Dubai chocolate cup. Then she says, "no, we can't put it in your Dubai chocolate cup, we have to put it in a separate cup because we have to charge you for the side cup." I'm like okay, fine charge me but save your cup and just put it on top of my Dubai chocolate cup. Then she says we can't do that. Resigned, I said ok just put it in the side cup. She proceeds to add the scoop of the milk chocolate crunch in a small side cup, hands me my Dubai chocolate cup, and I dump the milk chocolate crunch into my Dubai chocolate cup and throw the little side cup they insisted on giving me. Where is the common sense? Both young ladies working there at 8:35 pm on Thursday April 9 did not have any common sense at all. If someone wants to add an additional topping for a charge, why wouldn't you allow them to? I purchased the exact same thing just last week without any issues. The prior staff understood, charged me for the extra topping and simply added a scoop of the chocolate crunch to my Dubai chocolate cup. Perhaps staff need to be properly trained instead of frustrating their customers, especially customers that are willing to pay extra for additional toppings. read more

Pinkberry - This is a picture of the tiny scoop of chocolate crunch they were refusing to add. They insisted on putting it in a little side cup. - Ice Cream & Frozen Yogurt Near Me - Folsom, California

It's been a long time since I stepped into a Pinkberry... probably the last time was down in Southern California years ago with an old friend. Funny how certain places can instantly bring back memories. After finishing a movie at Palladio in Folsom, I looked over and saw a pretty solid crowd gathered around Pinkberry. Anytime I see a crowd at a dessert spot my curiosity kicks in, so I figured why not go investigate. The moment I walked in I was greeted right away, and it felt genuine, not forced. Always a good start. As I scanned the flavors one immediately caught my eye... pomegranate. That was an easy decision. I loaded it up, added some fruit on top, and just like that I was in business. The flavor was refreshing, bright, and exactly what frozen yogurt should be after a movie... light, sweet, and satisfying without feeling heavy. Between the good flavor and the friendly hospitality, it turned into a perfect little post-movie treat. Sometimes the simple things hit just right. read more

Pinkberry - Pomegranate - Ice Cream & Frozen Yogurt Near Me - Folsom, California

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Super excited about coming and returning to this place. It looks very inviting. Products are tasty. However, unfortunately service varies. During my last visit I really disliked having to ask one of the girls who serves there to wash her hands before handling and serving our yogurt and smoothies. She has attitude and laughed with the other workers who seemed very dismissive about my request. It was very reasonable to ask about it since they were cleaning the floor and touching cleaning products. So please, keep an eye open before these girls touch your food! And ask for what is right for you. read more

My family usually comes here for dessert but this was my first time trying their Dubai chocolate and wow!!!! It did not disappoint!!! read more

Pinkberry - Dubai chocolate - Ice Cream & Frozen Yogurt Near Me - Folsom, California

Very disappointed with the customer service at Pinkberry Palladio tonight. I came in around 9:10 PM with my potty-training toddler, and although the store didn't close until 9:30 PM, an employee refused to let us use the restroom after we had purchased our yogurts. As a parent with a small child, this was extremely frustrating and honestly unnecessary considering the store was still open for another 20 minutes. The employees were also mumbling under their breath about wanting to finish closing duties, which felt rude and unprofessional. I understand employees want to close on time, but basic kindness and empathy toward customers -- especially families with young children -- should still matter. This experience left a really bad impression. read more

Ordered 2 fruit teas and some frozen yoghurt. Service was quick and wait was not too long. Ambiance inside was nice, but heat was turned up way too high: too hot (temperature) inside. Sat outside the it was much better, for a winter. The drinks were fruity and not too sweet. The berries were fresh. The frozen yoghurt taste good too. If I am in the area again, I would come again. Friendly staff and convenient location: easy parking. read more

Pinkberry - Ice Cream & Frozen Yogurt Near Me - Folsom, California

Five stars all the way. This location has the best service--friendly, fast, and very professional. The store is clean, bright, inviting, and well put together. Everything feels fresh and updated, including the frozen yogurt. A great experience every time. read more

Pinkberry - Frozen yogurt - Ice Cream & Frozen Yogurt Near Me - Folsom, California

Pinkberry is my favorite dessert. There are two Pinkberry locations, one at the Palladio and the other in El Dorado Hills by the cinemas. The Palladio Pinkberry has good kids working there, nice service, but the complaint is they are stingy in their portion size. You purchase a medium, and they barely fill the cup even halfway, and then they are stingy on toppings too. I started going to the El Dorado Hills PinkBerry, because they actually serve you a full size portion with all the toppings you want. I don't like to be complaining, but I also want to get my moneys worth. read more

Ugh. Corporate needs to get their act together. Received an email stating that I had a free birthday swirl with toppings. Made a special trip here and even brought my BFs daughter. I get to the front and was told because they have a new system I couldn't redeem my birthday yogurt. Obviously I still got the kids yogurt (which is $5.99 with a topping, ouch!) but refused mine on principle. Definitely left a sour taste in my mouth. Not cool. They still should've honored it IMO. read more

I ordered a medium yogurt with cost $24 on DoorDash. I asked for one thing closest to almonds times three and they put fucking peanuts on it. How hard is it to get one thing right? It's pretty hard not good $24. I hate peanuts. I couldn't eat it i had to throw it away read more

Very dirty tables and chairs. Flies flying around. People eat here make it clean. Attached is a tissue I cleaned a table with judge for yourself. read more

Pinkberry - Ice Cream & Frozen Yogurt Near Me - Folsom, California

My son almost chocked on a piece of plastic found inside his yogurt. When I brought the issue to attention of the girl serving the yogurt she stated that most likely it's due to packaging of the cups. I said it shouldn't be inside the good! People, especially young kids can die! Asked the manager to give me a call, since no manager was present at the store. No one called! It looks like this location (individually owned) is horrible and they don't care about safety! Being a doctor makes me said to see how certain business owners only care about production and not safety!!! By the way, the tables inside are always dirty!!! Would not recommend this place! read more

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I'm personally not a huge fan of yogurt by my kids loved it.. I did have a strawberry smoothie and let me just say.. 10 out of 10 I recommend read more

Pinkberry - Ice Cream & Frozen Yogurt Near Me - Folsom, California

Perfect treat after dinner or shopping! My sister and I walked in on Wednesday evening and the gals behind the counter were friendly and fast. I ordered a small half pomegranate and half peach. I love that their frozen yogurt isn't too sweet but rather more tart. They had lots of toppings available and the fruit seemed pretty fresh. The space itself is really small but they have plenty of seating right outside! read more

Pinkberry - Ice Cream & Frozen Yogurt Near Me - Folsom, California

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Frozen yogurt? Yes please! This is the place! Amazing good quality yogurt with fresh fruit and ingredients to add. Been a huge fan since it started in So Cal. Service is always spot on with a spoon and a smile. read more

The service is fast and looks clean enough. However, the portions are too small (dingleberry size), and whatever you do, don't get the paper-wrapped cones because they are glued into the cone itself. read more

It's a but pricey but my kid loves this place. Great toppings and the staff was super with my kid ordering for himself.

Inexperienced and lack of service. Staff took 15+ min to take payment via gift card. During that time significant portion of my yogurt melted. Also, I asked staff to apply my purchase to my rewards, which they could not figure out. I went back on another day, and staff said the owner would give me my points, I left the receipt with my phone and account and still never received credit for my purchase. Won't be back! read more

Very unprofessional. Came in today at 8:50 pm, 2 girls were cleaning the place up to close, looked like. No hello, no smile, super rude, even as we were ordering. She seemed as though she hated her job and absolutely did not want to be there. I wanted to use my birthday reward and the girl who took our order told me I couldn't use the reward since I didn't order a small. I've been going to Pinkberry for years and every time, I would just pay the difference for the upgrade. The girl seemed to be having a bad day; but when you're in customer service, you need to set your personal problems aside and not spread the misery to all those around you. Owners need to get a handle on the customer service in this place. Looks like I'm not the only one with a bad experience. read more

Very disappointing. First, the bathroom is dirty. I try to avoid any food place with dirty bathrooms. But the portion size is an overpriced joke. The teeny at the counter insisted it was the correct size. Total scam. read more

Just visited my local pink berry for my nightly sweat treat run and I was let down to say the least. I ordered my usual pomegranate tart with all the toppings. As I'm walking out I realized there is a leaf left over from the strawberry's and I was immediately taken back. I decided to look past the major inconvenience and eat my yogart. As I'm eating I realize my yogurt is hollow. At this point I'm furious and I stormed home to write this review. They were also out of the green apple flavor but the place was clean inside tho ‍‍‍ read more

Pinkberry - Leaf in yogurt - Ice Cream & Frozen Yogurt Near Me - Folsom, California

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Haven't been here for a while. It's still great but the price of the take-home size shot up 40% since the last time! Oh well I guess it's a sign of the times. read more

Stopped in last night with a $10.00 gift certificate. It was my second time at this location and it will definitely not be my last. When you walk up you tell the cashier what size, frozen yogurt flavor and toppings you would like on your creation. I decided on a medium sized dairy free coconut milk coconut frozen yogurt, after trying a free sample and it was the best flavor I have ever had despite being dairy free! For my toppings I chose coconut flakes, mini chocolate chips, mini yogurt chips, toasted almonds and a waffle cookie, it turned out delicious! My only complaint would be that the cashier who rung me up had trouble figuring how to redeem my gift certificate. She was nice enough tho to let me leave and said she would figure it out. I would highly recommend stopping in at this location if your looking for a delicious dessert with family and friends! read more

Pinkberry - My creation: Dairy free coconut milk coconut frozen yogurt, toasted almonds, mini chocolate & yogurt chips, coconut flakes & waffle cookie - Ice Cream & Frozen Yogurt Near Me - Folsom, California

Customer service was amazing! She let us try a bunch of samples, and was so nice about it!! Was fairly inexpensive. And the place was very cute. Frozen yogurt was awesome!! Will be coming back!! read more

This establishment is stingy and makes you feel unwelcome. For $7 you get a tiny portion of yogurt and they say the portion size is the same as before. Felt like I was begging them for food. Next time I'll go to Yogaberry where you can get a generous portion of different kinds of yogurt and $7 is enough to satisfy your appetite. read more

Pinkberry has been my favorite frozen yogurt spot for many years as other places just cannot compare. I always get original with strawberries and mochi. You should join their free rewards they have it in an app and can just scan your phone at the register. I got a free small yogurt on my birthday last year with it. This location is clean and the staff friendly and efficient. Perfect way to end your Palladio shopping day with a tasty cup of frozen yogurt. read more

Pinkberry - Original with strawberries and mochi - Ice Cream & Frozen Yogurt Near Me - Folsom, California

This location is very disappointing and is lacking in customer service. I have given multiple opportunities to this location and yet every time I am greeted with nothing but attitude and disrespect. I don't see it being necessary to name these specific workers but I hope that the owners can take it into their hands to reassess the hiring process and the training process. read more

Flavor is 5 star. Quality of ingredients is 5 star. Cost is 1 star. Serving size is 1 star. Basically the staff are young. They aren't ever rude to us, they just seem like teenagers without good instruction or an example to follow in customer service. Inspiring leadership is needed and missing (at least the times we go there). Again, I wouldn't say they are ever rude to us at all. I think they are trying to be kind but don't know how to seem excited about their customers and what they are doing. The portion size is absolutely lacking. The tips of the ice cream (yogurt) barely, barely cross above the top of the bowl. It's a very empty-ish bowl for the cost or even if it was cheap... fill the bowls :) I love the flavor and quality. I love them serving it rather than me serving myself. I'm sure the staff will get more excited about their jobs. They just need to be inspired from leadership and maybe some gift card bonuses when their name appears in a review. We hope to update this rating soon. Once I see the portion reasonable I'll definitely update (if that happens). read more

When I walked in, I noticed the counters were filthy. I've never seen it so messy....especially considering COVID is on the rise again. I went to use the hand sanitizer on the counter and this is what it looked like...filthy pump!! I asked the girl if they were going to clean it. She replied, "whatever, no one uses it anyway.." I said, "well I was going to..." she just ignored me and continued to ring me up. I almost wanted to return my yogurt and walk out. I will not return to this location again...very dirty, rude and unprofessional!! read more

Pinkberry - Ice Cream & Frozen Yogurt Near Me - Folsom, California

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Came in last night and was warm welcomed. Super quick and efficient. I really enjoyed the mochi and fruity pebble toppings on their original tart flavor. Will come again soon. read more

The frozen yogurt was very tasty. The variety of toppings was impressive, offering everything from fresh fruits to crunchy nuts and sweet candies. The staff were friendly and helpful, the store was clean and had a welcoming atmosphere.Highly recommend it to anyone looking for a delightful dessert experience!" read more

Amazing service and flavors! Very nice people every time :) The workers are sweet and patient. read more

I love Pinkberry! This location is so nice! It's always clean, and the employees are always friendly and happy. My favorite flavor is the Meyer Lemon! OMG delicious! There's plenty of seating inside and outside. read more

Pinkberry - Ice Cream & Frozen Yogurt Near Me - Folsom, California

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Update: after posting my review, their young staff started private message me here to have an argument, just solidifying my point of how completely unprofessional this place is. What a train wreck. PS Even this Yelp page of their "updated" Covid hours says they are open their regular hours. Can you please update your info? Whose job is that and how hard can that be ‍ read more

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It's yummy. But 28$ for 4 people getting smalls is ridiculous. Service is what you would expect from high school kids doing the bare minimum. But it's clean and convenient. My daughter loves it. read more

The customer service at this location is HORRIBLE! Came in and tried to order a smoothie for my son. The girl working told me they didn't have any clean blenders so I would have to wait if we wanted a smoothie. I was okay waiting until she stated it would be 15 minutes and had major attitude throughout our entire interaction. Talk about L-A-Z-Y! How long does it take to clean out a blender? I'm thinking she just didn't want to make a smoothie. I ended up ordering a child sized yogurt for my son and it could not have been more than 3 oz for $5! I don't mind paying more for a superior product but damn the customer service sucks at this location. There are plenty of good yogurt places in the area that treat their customers much better. read more

This was my 2nd time getting a take it home size, 1st time at this location. Get home, open it up, it's about 3/4 full. I think, well, it was a bit of a drive, it probably melted a bit. Start scooping and the middle is HOLLOW. All told, if I was lucky, I probably got about the same amount of yogurt you would get in a large, but paid $3 more. So not very happy. My first take it home gave me several servings, but I'm only getting 2 bowls out of this. read more

Pinkberry - What's left. It fills about 1/4 of the container. - Ice Cream & Frozen Yogurt Near Me - Folsom, California

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Tasted good, but the serving size has gotten smaller. The amount we paid should have gotten us twice the amount of yogurt they gave us.

Bomb yogurt so fresh and doesnt taste like a bunch of chemicals the lady was very professional and nice too.

I come here a lot, but I was very disappointed by the way my yogurt was served. Portions were smaller than usual, toppings were put on a sloppy manner, and mochi were dried. They were lucky, I was with my child; otherwise, I would've complaint or asked for a refund! read more