First time trying this outstanding limited time burger ! Bbq boneless baby back ribs sandwich! Oh my geeez ! Nice and bbq sauce all over . It's on another level 5/5 Get it while you can guys ! Avocado bacon burger is fantastic! Nice and crispy . The taste is just great ! 5/5 (For vegetarian) veggie shack. Oh my lord it's outrageous for this one lol. Get yourself one of these ! A mouthwatering experience for sure 5/5 Shroom burger (vegetarian) as well 5/5 A classic grilled cheese sandwich is terrific ! 5/5 Chicken bites are awesome 5/5 (Limited time only ) Spicy cheese fries with ranch 5/5 Mac and cheese 5/5 Onion rings are outstanding! 5/5 (Limited time only ) Dubai chocolate pistachio shake ! Great taste ! 5/5 Great customer service ! Very helpful on order , positive attitude Restrooms available Parking on street Clean environment, inside seating great design, Definitely recommended Friends and family Will be back soon read more

Shake Shack Beverly Hills - Burgers Near Me - Beverly Hills, California

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Expectation vs reality! A grilled cheese sandwich? This is not acceptable.... Ended up tossing everything else out, too scared to eat it.. disappointed! read more

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My daughter absolutely loves Shake Shack. So when we're ever down in LA, we seem to always be stopping in for a burger and fries. Service was polite and welcoming, even after ordering at their multiple kiosks. For a bustling spot their crew keeps the place clean. Delicious almost smashesque burger and hands down the best fries for any corporate owned place in the country. I had to say they're hands down the best due to the perfect fry. Crisp on the outside and pillowy on the inside, with the perfect amount of salt, or in this case Korean seasoning. We did not get shakes but I know for a fact the have great shakes as well. So if you're anywhere, where there's a Shake Shack, you need to stop on in and give it a shot, or just go there for your thousandth time because you're addicted to their perfectly cooked fries. I shall be stopping in the next time we're in town. Have a great one and see you at the next spot. read more

Shake Shack Beverly Hills - Single Patty burger with Korean spiced fries - Burgers Near Me - Beverly Hills, California

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Great environment, Tamara was on it. Food was delicious. Thanks to the staff for being so diligent. I appreciate your attention to detail. Needs more tables to sit or stalls to stand and eat the food. read more

Shake Shack Beverly Hills - Crisp soda - Burgers Near Me - Beverly Hills, California

Absolutely will never visit any Shack joint ever again. This afternoon after my appointment close by, I decided to grab a bite to go before I head back home. I ordered in the app and went up to the window to pick it up. A young guy with dreads said my order was not ready and after waiting over 10 -15 minutes I left. For one I did not like the way he spoke to me. When he told me my order wasn't ready I shifted over to a tiny shade area because the sun is brewing fire heat and he had the nerve to snarky say "move over there" -pointing to the middle of the street. While agitated and waiting, after I5 minutes I left! Ironically I had read earlier that $30 price range for a burger and fries were not worthy at places like SS and I couldn't have agreed more. I was not liking the taste of the beef burger and switched to BLT. Now I won't have a reason to try something else so I deleted the app! read more

okay so before i even get to the great food, i want to mention how lovely Tamara was! she is such a gem, her personality is so bright & bubbly, & she absolutely knows how to provide a great experience for guests!! we all agreed that she was worth a return visit! just a genuinely beautiful person working here. i really, really enjoyed the k-shack fried chicken bites & wish they were a permanent menu item!! so delicious, & tasted great with the bacon cheese fries & a ginger ale. i would absolutely return for this meal, & specifically to this location because of Tamara's amazing guest service! we all felt so taken care of & we will be back! read more

Shake Shack Beverly Hills - K-Shack Fried Chicken Bites - 10 piece Bacon Cheese Fries Ginger Ale - Burgers Near Me - Beverly Hills, California

It was self order and they bring it to you. I really like the shake shack meals even though they're pricier than average lol. This location was clean and service was quick. My favorite burger is the bbq shack single with pickles and a side of the spicy fries with ranch. read more

Shake Shack Beverly Hills - Smoky Classic BBQ Burger - Burgers Near Me - Beverly Hills, California

I just picked up an order at Shake Shack in Beverly Hills, and the experience was disappointing. I knocked on the pickup window, but no one came, so I assumed it was closed. I went inside and found several employees sitting around talking. When I gave the pickup name, I was told to "verify it," which was confusing because I was already providing the customer's name. While I was trying to understand what was needed, an employee told me, "You need to be nicer next time." That caught me off guard. From my perspective, good customer service starts with the staff. If the pickup window isn't being attended and the process isn't clearly explained, customers shouldn't be made to feel like they're the problem for asking questions. Unfortunately, this experience left a very negative impression, and I won't be returning to the Beverly Hills location. read more

This Shake Shack is a little small on the inside or maybe it seemed small because all seats were taken. My chicken sandwich was very crispy but I found it a little bit too salty for my taste. It was a good sandwich because of the crispy texture and it did have flavor. Onion rings were good but I wish I had more in my order. And I have to give a shoutout to the cashier, Samira. She was super friendly and welcoming from the moment I walked up to the counter. She also helped me decide what to order and suggested the Biscoff tiramisu shake when I asked about the shakes. Great suggestion as I really enjoyed my shake. Samira truly understands what it means to offer customer service with a smile! I am sure I will stop into this Shake Shack again if I am in the Bev Hills area. read more

Best burger in LA! Service was quick and easy. Recommend the shroom shack, if I remember correctly. Fried crust of mushrooms with their melted cheese and sauce was an eye opener for sure. Great prices! read more

I don't know if Shake Shack is individually owned or not, but the Beverly Hills one was nothing like the West Hollywood store that I've been to many times, and love. I had an awkward time ordering. I went to the counter and gave my order. The employee was acting a bit odd. I guess I did it wrong -- I was supposed to go to a kiosk (even though someone is standing at the counter) and touch a screen to order. I'm "old school"? I threw them off by talking to them when I ordered in person. Oh boy. The burger was dry and bland and nowhere near what I had come to love at the West Hollywood store (the only place I can compare to). I'd go back to Shake Shack again, but I'll skip the Bevery Hills store. read more

What I loved is how Alex provided us with great customer service and specific communication. Well serving manners and attention. Thank you read more

Shake Shack Beverly Hills - Burgers Near Me - Beverly Hills, California

really loved their Smokey Chicken bbq sandwich last week. Bacon was quality and everything just came together. HOWEVER...I ordered the same sandwich for delivery a few days later and it arrived, crushed. The bun was nothing more than a thin slab on a chicken filet that was immersed in bbq sauce. Inedible and $37 in fees. No more delivery snafus read more

This location is very well managed and impressively clean, which made my experience even more enjoyable. The staff is friendly, organized, and quick to take care of our needs. burgers are juicy, flavorful, and always cooked just right. The milkshakes are thick and delicious. Overall, it's a reliable spot for great food in a comfortable, well-kept environment. 5/5 stars. Food. Staff. Management read more

As fast food hamburger chain, this is one of our favorites. Just like competitors they have touch screens for making the order. read more

Shake Shack Beverly Hills - Cheeseburgers - Burgers Near Me - Beverly Hills, California

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Don't come here disgusting food made Throw up and rude disgusting employees treated me horrible and did not want to give a refund

First timer, I have been wanting to try Shake Shack for too long. After leaving the museum, my group was wondering where we would eat. Little did they know I knew where we'd be eating it would be on our way back near where we parked.. Whew! We immediately noticed the temperature change inside it was a bit warm. we contemplated dining outside but opted for dining indoors. We asked the server if it is generally that temperature on a regular basis, and he mentioned yes ! There were several folks dining but plenty of seating areas for my group. Order Veggie Shack Burger made with mushrooms, carrots , quinoa, topped with cheese, and oh how those crispy onions and pickles hit the spot on top of that the Shake Sauce ! Fries Korean bbq fries, the seasoning was on point BTW you can add cheese to your fries. I wish I did. I kinda of grabbed some cheese fries from someone from the group, and I was in cheese and French fry heaven. 10 piece chicken nuggets were thee best juiciest tasty, crunchy fried carbs on the outside. read more

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I am not one to leave bad reviews. But I had a problem with my order and Justin the manager, I tried to explain it, and he actually Hung up on me not once, not twice but three times! And the third time he blamed it on the phone having a problem! I will no longer patronize a business if the customer service is poor at one location. It shows poor culture across the business' franchise in general. Hanging up on your customers is completely unacceptable. And to lie about it and not be held responsible for your poor communication is crappy service. read more

This location just recently opened up and I visited for a post-LA marathon meal. I ordered the shackburger and fries as well as a sunset lemonade and all came out very fast and tasted great. The employees were friendly and even gave me the shack sauce on the side to have with my fries (I love an aioli/thousand island vibe). They also do free refills on soft drinks which was super nice! The place was clean and well-run and is in a great location with free parking. read more

Shake Shack Beverly Hills - ShackBurger, Fries, Shack-made Lemonade - Burgers Near Me - Beverly Hills, California

Had a fantastic lunch at the Shake Skack. The service was excellent with very friendly and professional employees. The overall restaurant was clean and tables were promptly cleaned after the customer left. I ordered the Smoke shack double which was fantastic. The fries were Excellent and cooked to perfection. Overall, I really enjoyed my meal and will be definitely coming back. read more

OMG! I've been missing out! I never understood the hype around Shake Shack because I don't eat meat. I received an offer to attend their Friends & Family preview event and thought, "We'll I can at least try the fries." I checked out the menu online and was happy to discover the Shroom Burger. I was in! The new Beverly Hills location is directly across the street from my office. The inside is very nice with tables where you can sit and enjoy your meal. You can order from the kiosk or at the counter. They also have a walk-up window so you can order ahead and pick up if you are short on time during your lunch break. All the staff were enthusiastic and friendly, especially Eric who took my order. He also brought it to me when it was ready. I was excited to dig in! The Shroom Burger was fantastic! I thought it would be breaded Portobello with cheese on top. I was pleasantly surprised when I took a bite and found out it was stuffed with Muenster & Cheddar cheese. Yum! The outer coating was crispy with a soft gooey cheesy interior. The bun was soft and the ShackSauce was a nice touch. I'm hooked. The crinkle cut cheese fries were thoughtfully packaged with a wooden fork. I liked that they were not smothered in cheese, so I could enjoy some of the crispy fries too. The cheese sauce had a nice flavor. It definitely wasn't that fake stuff from the movie theaters. People have always raved about Shake Shack's frozen custard shakes. I haven't had a shake since I was a kid so I decided, "What the hell, why not." OMG! The Choco Salted Toffee Shake was out of this world! Thick & creamy like I remember from my childhood. The whipped cream topping & mini chocolate toffee sprinkles on top were the icing on the shake. I can't believe I've missed out on Shake Shack for so long. Now that they are across the street I'll have to make up for lost time, which also means I'll be spending more hours at the gym. LOL! *Gender neutral restrooms. *Street parking and in the lot behind the building. read more

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Delicious fried chicken bites, cheese fries and creamsicle shake. The chicken nuggets were light and airy but did get a little salty by my 7th one. Food is great and they serve alcohol too. Cashier forgot to ask what dipping sauce we wanted so we didn't have any when we picked up our food. Had to go back to counter to get some honey mustard sauce. Also purchased a gift card here with ease. The associate had to look over some printed instructions first but overall the transaction was quick. read more

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*The Lettuce ShakeDown* Been a Danny Myers fan for years and love everything he's done & doing for the restaurant and fast food industry. When I found out Shake Shack was coming to Beverly Hills & the Westside, I knew it was only a matter of time before I caved because I love a good burger (tho I'm an ex vegan & pescatarian) and I've heard & read mostly positive things about this ever-growing chain that is up to 350 locations across the globe. Was out doing errands & some shopping with the wife within the Beverly Hills Triangle and decided to eat an early dinner so we headed to WrapStar but they were closed. We were so disappointed & hangry and didn't want to trek around looking for an alternative so I talked her into trying Shake Shack down the street...but that came with a bit of resistance because she's not really a burger & bun kinda gal. But when she found out they have veggie burgers, she gave in even though she wasn't really in the mood for eating bread -- she really wanted that salad from WrapStar. Well...to make a long story short -- she loved her veggie burger with avocado and was a happy camper. However, I was served a burger with one small & thin piece of wilted soggy lettuce. I've never seen such garbage and thought it was a joke. Even worse, WTF was whoever who made & prepared my burger thinking for serving such crap to a customer. I returned to the counter and nicely & comically showed Jean, who took my order, and he was embarrassed and couldn't believe it either -- his exact words: "that lettuce looks ratty." Then asks if I "want some replacement lettuce?" Ummm F-yea I do..and why ask such a silly question when I ordered just a simple plain burger with "only lettuce." Fast forward 10 minutes while eating my burger: Jean comes to our table to apologize again, told me he's going to tell his manager and also speak to the cooks in the kitchen...and then he hands me two cards for complimentary burgers. Way to step-up & do the right thing, Spike Jean. My ($8.95) double burger was very good...seared & chard to a crisp, yet still juicy...and held up well in their perfect set of buns. And now I intend to hit up their MDR & Century City locations too for my free burger redemption. I'm very impressed with Shake Shack's very reasonable prices Also very impressed with how Jean ended up handling the lettuce shakedown...and expressed that to him as well. I never expect anything for free. But... It's times like these you learn to live again It's times like these you give and give again It's times like these you learn to love again It's times like these time and time again -foo fighters Jean contributed to turning a 2-star burger experience into a solid 4 due to his 5-star customer service Done, done, on to the next one Done, I'm done and I'm on to the next -foo fighters Fade-out read more

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Food good. One of the better locations. Service from employees even better! Just courteous from checking in you if you need anything else kept the restaurant clean. Made the dining experience so relaxing on a Thursday night. read more

***First Time Review*** I'll preface this review by saying that I have NEVER had Shake Shack in my life. So I feel like it will eventually need another fair shake (Lol) in the future... When my wallet has recuperated. Visiting a friend at a nearby hospital, knowing he did not have any dietary restrictions, I decided to get a treat for both of us. Two meals =$50... Wow 6/10 *Avocado Bacon Chicken sandwich 10/10 *Roadside Double (Cheeseburger) 5/10. *2 Fries (fries are almost $5 each! What!) 7/10. *Sunset Lemonade 4/10. *Dragon Fruit Pomegranate 10000/10 *Chocolate Salted Caramel Shake (They loved this one!!!) Service was amazing!!! Young kids with etiquette & manners, go figure! Kudos to their parents, them & their managers! I was impressed. I think what made this meal worth it was the joy I saw in my friend's face & they seemed to really love their meal. Would I go to a Shake Shack again? Not for awhile & like I said, not until my wallet has recuperated. Thanks for reading! read more

This location just opened. It's on the small side with a few tables and a counter at the window if you want to eat in, plus no patio that I could see (the WeHo location has great patio seating). Ideal for take-out as the parking is easy in the metered lot just behind the building. The "shack stack" Shack Burger I ordered was super fresh, very meaty and nicely put together. It was crowded inside for pick-up but my order was ready in less that 10 minutes and was really good. Five stars for preparation, customer service and quality. 3 stars for the drab design of the interior. Yes it's a Shake Shack and they all look similar, but this is the 'golden triangle' of Beverly Hills after all, it could be a little nicer inside with better seating or something unique. Very basic . I'll still go to the WeHo location to dine in. But the food here is excellent. read more

Shake Shack Beverly Hills - Double SmokeShack! - Burgers Near Me - Beverly Hills, California

Always a friendly staff Food was hot and fresh Dining area - Clean Service was awesome Shake Burger (First Night) *Angus beef cheeseburger with lettuce, tomato, and ShackSauce on a toasted potato bun (contains eggs, milk, soy, wheat, and gluten) Vanilla Shake Regular Crinkle Fries Shake Stack 2nd Night *Angus beef cheeseburger topped with a 'Shroom Burger with lettuce, tomato, and ShackSauce on a toasted potato bun Bacon Cheese Fries *Crispy crinkle cuts topped with our cheese sauce and applewood-smoked bacon Concord Grape Punch Vanilla Shake Black and White read more

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This was my first time trying Shake Shack and I now get the hype! Everything was delicious- fries, burger, shake- you can't go wrong! The area was so cute with an outdoor and indoor seating area. They also had a cashier to take your order as well as automated ones so there was no line! I will definitely be coming back! read more

Shake Shack Beverly Hills - Fries, ShackBurger, and a cookies and Cream Hand-Spun Shakes - Burgers Near Me - Beverly Hills, California

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After a long afternoon of returning stylist garments to designer stores, I stopped him for some french fries and happen to see the nondairy chocolate shake. It is absolutely staggeringly delicious I didn't want it to end! The cashier was friendly and recommended it! read more

The food from the BH Shake Shack has gone seriously downhill. Last night I ordered my last SmokeShack. The last bite I took was so gristly I had to spit it out. Better quality burgers can be found everywhere. read more

I love Shake Shack! Self service of course,but the order did come out fast!! Food was fresh and yummy.I always get the chicken sandwich and it was BOMB again! Fries always taste better with ketchup:) I have never been to this location but I loved it. Very spacious and found a place to dine in. All in all..go get a chicken sandwich from here NEOWWWWW read more

Shake Shack Beverly Hills - Fries - Burgers Near Me - Beverly Hills, California

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These people are a-holes. After 30 minutes of online order I arrived at the window. For 5 full minutes I looked through the window and saw the woman I took the picture of talking with another guy. They totally were ignoring me. I tapped on the window, they did not look at my direction. I tapped harder, then this woman Barges towards me and says: don't hit on my window! I said I am here to pick up my food but you are not coming to window at all. She said : you know what , I have the right to refuse service and I refuse to give your food! Your order is cancelled. I am still in disbelief about what I had just experienced. Interestingly, not a single other worker , about 8 of them came to say anything. Looked like they were enjoying the manager's quarrel with customer. I think there was something going on among the workers. I would stay away from this place until there is change in management. read more

Shake Shack Beverly Hills - The manager at shit shack corner of Camden and Burton way. - Burgers Near Me - Beverly Hills, California

They got my order wrong twice in a row. I decided to request a refund and leave since there was no point in trying to get it right for the third time. Incompetence at its best. Needless to say that they were not apologetic at all. read more

Rude. Stoned. Complete waste of time and money. I called to ask for it to be fixed and the person who answered said "I'm sorry". I asked if I could come back and get what I ordered. He said "No". Everything is cold and sucked. I asked For ketchup twice and he said "in the bag bro" nope. I had time to come back too. What I don't have are all the condiments for the $20 burger. You're better than this. What a joke read more

Shake Shack Beverly Hills - ShackBurger with everything. Add bacon and cheese - Burgers Near Me - Beverly Hills, California

I took a birthday trip to SoCal on 4th of July weekend from the Bay Area and wandered in here on my birthday while headed to the Santa Monica Pier. It was fabulous. They had clearly just opened, but the service was A+! My food was ready quickly and it was perfection. Juicy burgers , delicious milkshake and my fries were . I will absolutely visit again when I fly south for some beach fun . read more

Overpriced crap. Nothing special about their burgers (or any of the food) - other than the ridiculous price. Many better options in LA.

I did as I was asked and sent an email with my yelp review and additional photos with my beyond burnt food that was put in my to go order. Then they asked me for my receipt I emailed a screenshot showing my order. Then they emailed two more times asking me for more proof. I mean did you want my social security number and front door key next? This felt more like intimidation to take down an accurate and honest review with photos as proof of my review but instead I'll just update my review here as my review was honest and the photos are proof of how inedible the food was. read more

Shake Shack Beverly Hills - Even with the bun closed you can see how burnt this is! - Burgers Near Me - Beverly Hills, California

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This young man's service was so poor and rude my first and last time coming here for sure.

Thank you Mya for helping us with our order !!! We placed our order in two different kiosks with the same phone number .... Apparently this was not the thing to do as my friends order was lost... we approached an employee and he said he would check (laptop in hand) and be back in "30 seconds" ..... of course that was a lie ..... he never came to our table or followed up .... Turns out he was the MANAGER .... When we went back to the counter he was working the food line !!!! No follow up or concern for a PAID order (already showing on the online banking)- an hour later she got food ..because of Maya who stepped in and resolved the issue .... Mya thank you for going the extra mile .... Ace , the manager, needs some customer service training !!!!! Ace gets was the reason for THREE STARS however .... MAYA DESERVES FIVE STARS !!!! read more

Worst grilled cheese , i ever had for lunch . Not even close to what they post in their picture. read more

Shake Shack Beverly Hills - The worst grilled cheese , for lunch i had . Not even close to the picture they post . - Burgers Near Me - Beverly Hills, California