Fresh food, good portions, and fast service. Staff was friendly and the place was clean. Always a solid choice.

It's very dirty inside and outside All tables and zone where they put food as well It's not ok read more

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Janette and Segatti were both amazing!!! Great customer service and took care of our order.

I have been buying chipotle from this location for years at least a couple times a week until recently they got a new manager who is this lady that is very disrespectful and rude. I come here with my friends often after school and I am in high school and although we spent so much money here and always clean up after ourselves, she assumes that we won't clean up after ourselves and often refuses service or if she accepts service a bowl comes with sides of pico, and corn, and cheese but she refuses to give it to us even though that's what we paid for the workers they are fine. They just have to obey whatever their manager tells them to do which is honestly awful. She's the worst manager and most rude person I've ever met. I don't have an issue with this location. I have an issue with their manager, I think this place would be a much better food spot with her not in charge. read more

During a single visit to this store, I witnessed two deeply disturbing events. First, the food handler used the same gloves to handle food and the cash register, which was beyond unsettling. Second, I saw a different person in the kitchen rub his belly with his hands and then proceed to handle food containers. Needless to say, I didn't eat the food I bought and will never return to this store. I couldn't even look at the food. I threw it all away. read more

Chipotle Mexican Grill - The food I threw away - Mexican Near Me - Beverly Hills, California

Talking to employees while on break about inventory. Convincing a customer while they are out while on break. Please manage and instruct better on customer education. read more

Filthy. Absolutely disgusting. From the entrance to the windows to the inside, this Chipotle on South Beverly Dr looked like it hadn't been cleaned in weeks. The place was so dirty I couldn't even sit down, let alone eat. I walked right out. This location is a disgrace to the brand. read more

Chipotle Mexican Grill - Mexican Near Me - Beverly Hills, California

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Food quality is okay. The Service and experience is very Beverly Hills. Employees are brown, but still look down on non-white/Arabic guests. From differential service to servings on your entree. I was scheduled for an interview, and they told me they didn't have time to interview me. After I traveled to the store, they said they didn't even know they had an interview scheduled. The Lady at the register was looking at me as if i ruined her day (it was scheduled at 10:20 and i was early) the gentleman didn't even wash his hands to shake my hand, as if Im some sort of oddity, then stated that he didn't have time and they were too busy while everyone watched me from the counter. I've been a chipotle customer since 2015. I have never experienced this before. read more

this is my favorite chipotle to go to because everyone always has a good attitude. This last time I went the manager, I think her name was Jessica seemed to be micromanaging everyone and wasn't attentive to my wife when ringing her up. my only feedback would be for her to pay attention to the customers and trust her team more. read more

terrible portion sizes. new person there is skimping on everything while no one is in the restaurant and the food is full. just terrible.

$45 for 1 burrito and one bowl is completely unacceptable for a fast food place. Absolutely no reason to come here anymore! Doesn't matter how good or bad the food is read more

This place is DIRTY. Trash on the floor and tables. The steak wasn't good at all in my bowl. When I paid the lady said there wasn't anymore trays so she told me to grab one. When I found a clean table, I saw the same lady spraying all the dirty tables and then going around wiping it down. As she is seeing people are waiting for tables. Did she not know that she can wipe individually so people can be seated faster? Customer service not good. Food: not good. Make yourself a bowl at home! Will not be returning read more

I like this location and workers are friendly & professional. Only thing is, I come to chipotle for the honey chicken and every time I have to wait 15min because they are out. This is what they advertise and should always be ready. read more

I don't leave reviews often, but after walking in and being greeted by Robert, I just had to complement his energy and attitude. It's not often you get amazing service anymore and his smile really went a long way. Thank you, Robert, I hope you get a raise. read more

It seems portion control and cost of goods has gone high up because for 15 dollars a bowl, I'd expect at least a decent amount of scoop of rice. I had to scrape my bowl throughout to find the smallest 2 oz scoop of rice hidden underneath the sprinkle of lettuce. I'd have a better luck getting a chicken bowl from Taco Bell. read more

Chipotle Mexican Grill - I guess rice is an extra now for a burrito bowl since there's almost nothing - Mexican Near Me - Beverly Hills, California

I walked in here at 6pm to get guacamole. These idiots said " we have signs all around the store that says no more guacamole" I will not be coming back here. Failure on top of failure!!!!! No wonder they have a 3 star rating lol. Who walks into chipotle telling themselves "let me make sure I read all the signs that say no more guacamole"????? read more

The filthiest chipotle I've ever been in. The food area was full of old crusty food- the meat looks all dry and sickly. The area near the napkins was SO sticky and looked like old cheese and crust was everywhere. Tables outside were full of trash. I thought a Beverly Hills chipotle would have the highest standards but unfortunately it felt like the opposite. The SKIMPIEST portion of meat I've ever had at a chipotle in my life. The hugest rip off for this non organic garbage. This is the first time I've been in a chipotle in 3 years and will be my last. Gross. Employees seemed lifeless and sad bc they probably aren't getting livable wages. Horrible dirty sad vibes. Regret even going. Go to Urth cafe across the street- you get way more for your money and it's healthier. read more

I ordered a bowl with steak and I got no steak and the portion is so small and not fresh the food took 30 minutes to come and chipotle disappointed me today read more

Chipotle Mexican Grill - Mexican Near Me - Beverly Hills, California

Worst service imaginable. They stopped food prep and started announcing no corn and guac even though it was about an hour before closing. Tbere is a sign fhat says "mobile order pick up." But that's not where to go. You have to go to the back, past the bathrooms. I had to wait in line 10 minutes because nobody helped me while I patiently waited next to "mobile orders." There were only 4 people in front of me but the pace was very slow because they only had 1 worker taking orders while another appeared to be performing closing tasks. When I complained that the sign was super misleading, they didn't even apologize. Just said I should have seen the other mobile order sign (in the back, past the restrooms). read more

We were just there and a few things. The first thing was I asked two separate people for a sauce that no one put in my bag! The second thing one of my items was a kids quesadilla and the cheese was literally not even melted inside the tortilla! read more

Ordered on Postmates and received a half portion of protein in my bowl. It was essentially a bowl of rice. I spent $38 for a bowl of rice. The employees doing the to go orders or mobile orders need to pick it up. Because that's outrageous! And disappointing read more

Massively understaffed. 3 people total in the whole restaurant( kitchen included) during the lunch rush, line was literally out the door

The service was fine but they ran out of cheese at 5:30pm. Had I know I would have went somewhere else.

My online order was canceled and they failed to properly reimburse me and where extremely unhelpful with figuring out the problem all simply because i decided to use a gift card to pay. read more

Rude staff and very dirty table made me leave feedback for them also noticeably they have been trained to serve less!:/

Great food great service great people the price is very reasonable for what you're getting. If you get the bowl they definitely fill it up all the way for the burritos. They definitely make it giant and the food is always fresh. I definitely recommend bringing the family or even if you do to go orders or party platters, give it a 10+ read more

I ordered a sofritas quesadilla through a delivery service only to be extremely disappointed when I received a PLAIN tortilla. I'm not quite sure how you can mess up this badly but it was very annoying. Avoid this Chipotle if you would like to get what you actually ordered! read more

Great place to eat with fresh food and an excellent customer service, The ambient is really chill with the background music, overall a good place to eat at! read more

I ordered a carnitas burrito bowl for home delivery. All that arrived was the carnitas. No lettuce, no tomato, no guacamole, no beans. Nothing. Disgusting. read more

Chipotle Mexican Grill - Mexican Near Me - Beverly Hills, California

I go here all the time and the service a bit trashy honestly. Don't expect much from the ppl working there tho cause chipotle barely pays them. They scum you on the portions as well. Recently placed a to-go order and they put steak instead of chicken. I didn't realize until I got home and tried calling but nobody picks up. I had to drive all the way back just for them to tell me they were out of chicken so they just decided to put steak and not tell me. Then they told me to call chipotle customer service for a refund. They didn't seem to realize the inconvenience this caused me. In general the ambiance is pretty average and the place is kind of gross inside. It's sad cause I really liked Chipotle for so many years. Sometimes it seems like the employees want unalive themselv read more

I will no longer come to this location. It is very dirty inside and outside. I have been here twice and both times have been far below satisfactory. The food is never fresh. They never have the right add ons available or the salad dressing. The customer service is nothing I've ever experienced at a Chipotle and it hurts me to say that because most other locations they are bright and welcoming. DO NOT COME HERE! read more

Their burritos are very spicy with hot sauce. I called the Beverly Hills location to ask if I can order no hot sauce in the future. I tried 3 times and I only got the voice mail prompt. I asked for a manager. There is no prompt for that. No live person comes to the phone. So, I will not be going in person. Why would I? It could be a wasted trip if the answer is that all burritos are spicy and cannot be ordered otherwise. B H Chiplote will not be seeing me again. read more

What the hell did you people do to the quesadilla? You turned it into a half burrito with 2 ingredients in it. I guess chipotle really needs all of 3 cents they save on making a full quesadilla read more

I went yesterday to pick up my mobile order and the lady in the front was very rude I asked for my order and told me to head to the back to pick it up and when I asked for my drink she got annoyed for asking. I get to my car just to realize my bowl was half opened and it was spilled all over the bag I was going to head back but the guy was locking the doors. On top of that they forgot to put guacamole in my bowl. Never coming to this location!!! read more

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I work very nearby so I am kind of forced to come here sometimes. There are a lot of places here on S. Beverly to get a bite, but to be honest everything is overpriced and yucky lately. So today I decided to try their soft tacos. I did a simple order, just beans, guac and cheese with some pico de gallo on top. The clerk was up front about the fact that the guac would be chunky and I was cool with that. So I went back to my business and was surprised to received a whole half of avocado in one of the tacos and a quarter of an avocado in another taco. It was not just shoddy prep of the guacamole, the avocado was not even ripe. Like I could not even put a fork into the avocado. So I walked back and i was not really expecting a refund. I just wanted to let them know about it and to not serve it to others. Anyway they offered me a refund no problem and clerk went to get the supervisor. When I told him the issue he stated that the boss would never not let him serve guacamole even if the avocados were not ripe. All i could do was look aghast. And jeez this place is dirty on top of all that like other reviews say. The apathy of their management says a lot. But it has to start at the top. Why do they continue like this? Well in BH people don't seem to care about the quality of food; it is seriously expensive and gross most everywhere. read more

Another fast stop, means I stopped by Chipotle. Not much people are there and the place is pretty small. The Barbacoa Bowl was good enough. The meat is very damp but had this kick of spice and easy to chew taste. The rice and veggies are what you expect. Chipotle is an adequate place to stop by for quick quality. read more

Chipotle Mexican Grill - Barbacoa Bowl 3/5 - Mexican Near Me - Beverly Hills, California

***It's now Friday, 3pm 9/2/22 and so far today is the first time since Tuesday, 8/30/22, I'm not experiencing stomach pain & bloating, nausea, and pooping like crazy.Yes, TMI...but it's true and you & they should & need to know*** read more

Clearly you guys can't follow directions. All you have to do is read the order slip and place it in a bag but you failed at it miserably. This hasn't happened once it has happened multiple times. read more

I'm such a Chipotle n00b. Thankfully the people here didn't mind. They kindly just kept putting in all the things I chose. In the end, it was so fat it was hard for them to wrap my burrito. I swear it weighed like 3 lbs! LoL What I wish I had known was that sofritas was tofu and the veggies were a bit spicy. Next time I'm just going to have rice, beans, and cheese. LoL. I need to keep it simple. read more

Paid $20 for a chicken guac burrito and a drink. Asked for white rice but I guess they only had brown...then went to eat my burrito which fell apart in an instant, guy definitely don't know how to roll. read more