the last 3 times i've been to this location not gonna lie, the specials, the flavor bombs, the quality....just top tier to the max. they really care about what they are doing. this most recent trip, not only did i try the baby back rib sandwich which completely altered my brain chemistry btw....the coleslaw light and divine, the baby back rib boneless juicy delicious and unforgettable...but i was watching the service and every employee is leading with love, care, and quality customer service...i love to see it. really makes a difference! the team and the food here are best in the west! don't get me started with the spicy ranch fries my god they are orgasmic! read more

Shake Shack West Hollywood - Santa Monica & La Cienega - baby back rib sandwich and spicy ranch fries. - Burgers Near Me - Los Angeles, California

Still my favorite Shake Shack! It's all about 'Location, location, location'. =D The great patio outside, all the booth seating inside, the Free Parking lot, the ease of being at the crossroads of La Cienega and Santa Monica Blvd., the fact that it's in the center of the fun part of WeHo...Plus, the stellar kitchen at this location, the freshness of the food, nice packaging and the excellent staff is always on point! Cute too. read more

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We ordered takeout tonight from here. Decided to get something different than the usual burger and I was so disappointed. As you can tell from my pictures that I didn't get anything near what was advertised. For the BLT there were a couple bacon crumbs like you find at the bottom of a buffet tray at the end of Sunday brunch. I've had more bacon when I've added to a burger than what was on this sandwich. They should be embarrassed to call this a BLT. There wasn't even a full slice of bacon on this sandwich. looks nothing like the picture on the website. Honestly the entire meal was underwhelming. One small scoop of mac n cheese for that price? And the rib sandwich also looks nothing like it's pictured there was a teaspoon of coleslaw on it and barley any sauce. I was so upset when I got home and looked at the food. Honestly feels slapped together with no quality control. And this isn't the first time I've had issues at this location. During the French onion burger drop - I got takeout. No French onions on the burger and special fries without the seasoning. Lesson learned don't get beyond the basic they can't handle it. read more

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One of my first Yelp reviews was an effusive five stars for the original Shake Shack in NYC's Madison Square Park (review: https://yelp.to/5XOIl1wEKZ). The burgers were such a grade up from regular fast food back then that I couldn't help myself. That was nearly twenty years, and now everyone knows Shake Shack because their locations multiplied faster than Elon Musk's sperm, which brings me to their popular WeHo location. Jamie W and I come down to WeHo every year because we think, hands down, it's the best PRIDE celebration around. We usually end up gallivanting in the middle of a hopefully closed Santa Monica Blvd. Needless to say, the munchies become inevitable, and dining options are minimal close to the midnight hour. Flashbacks to my memories of Madison Square Park provided just enough of a gravitational pull to suck us in here. Dancing to Kylie Minogue was bound to make us quite peckish, so we ordered a couple of $8.79 Shackburgers with 100% Angus beef, lettuce, tomato, and American cheese (Photo) and shared a $3.09 tray of Crinkle Cut Fries (Photo). Of course they hit the spot because frankly we knew they would. By now, it wasn't about the burger and fries anymore. It was about celebrating the end of PRIDE in appropriately calorific style. FOOD - 4 stars...still good, just not the standout it once was AMBIANCE - 3.5 stars...typical Shake Shack set-up, the rainbow touches are nice SERVICE - 3 stars..typically minimal TOTAL - 4 stars...grab a bite for PRIDE RELATED - Exploring WeHo? Here's my collection of places I've patronized and reviewed: https://bit.ly/3TBgdOP read more

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Expensive and small portions but sooo good!!!! The employees were welcoming and food tasted good!!!

Restaurant was clean and staff was working hard. I came with a large group and we put in the order through a combo of six smaller orders (about 5 people each). Five of the six orders were perfect. What made it challenging for employees is the lunch rush in person and the to go orders. They powered through and all food was fresh. The variety of food options was able to accommodate all members of my party. I also was able to request my receipts to be emailed. I appreciate the above and beyond response for support to recover these receipts. read more

Shake Shack West Hollywood - Santa Monica & La Cienega - Burgers Near Me - Los Angeles, California

Just stopped in for a late dinner and it was great. It was about 40 minutes before closing and our food was still fresh and yummy. The girl at the counter was a sweetheart and had a big smile when helping us out. The place was also super clean! I got the single burger and a classic fry. Love how they don't charge extra for shack sauce! Overall would recommend read more

Shake Shack West Hollywood - Santa Monica & La Cienega - Burgers Near Me - Los Angeles, California

First time with a Shake Shack burger. Came in because the Tiki Bar I was at closed their kitchen early. Needed food. Saw they advertised a Truffle Burger. Yes!! Sounded delicious! Ordering is done by a touch screen. The "gratuity" defaults to 10%! Haven't spoke to anyone yet, all digital, but I felt like I had to give something. So I went with 10%. The burger was already $12-something. No drinks. The Tiki bar well-hydrated me. I was asked to choose a number (there were plastic numbers on stands) to place on my table. Yet when my order was ready they called my name at a window. Even though I had the number on my table, I stood up to go to the window. A gentleman met me halfway and passed my burger to me. It was honestly the smallest burger I've ever seen. More like a slider. Certainly not the sizable burger that In-N-Out would deliver . Granted, the truffle burger was very delicious!However, it was seriously overpriced. The 10% gratuity was a waste. No reason to return, unless the tiki bar kitchen next door closes early again. I'm not into drunk driving. read more

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I don't like to exaggerate in my reviews, I only speak truth. This location left me breathless. Honestly, I never seen anything like it. The self paying kiosk was mind-blowing. Very clear and self explanatory screen. I had a ten old with me and even he was able to fill in his own order. Love the contactless pay under each screen and the fact that you're asked if your order is to go or for dine in. You can even pick the number you want to identify your table. What a neat experience!!! Just because you use the kiosk doesn't mean you don't have the wonderful experience of customer service. We sat at the table and not only did we receive our orders efficiently but the team members were so accommodating. They were so accommodating that I received what I would call a "Fry Fork". It was sticking inside one of the fries. I thought it was so elegant. I had never seen anything like that before. I went with the chicken shack and fries with no salt. The meal was awesome because normally when I say no salt on the fries, they come out salty anyway from the leftover salt in the deep fryers. Not these. Crispy with no salt as requested. The sandwich I thought would be a bit salty but to my surprise, perfection. The music was awesome. There's plenty of room in the dining area. There's also a dining area outside as well. Very comfortable. This is definitely a beautiful location. Parking o is provided through the parking meters out front. I had a really good experience at this location and I'm going to bring my mom along for hers. She's only familiar with the location in El Segundo. She has to experience this!! read more

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The whole process was quick and straightforward. Orders are placed at a kiosk and delivered to your table shortly after. The food was fresh and tasted great. There's also free parking and lots of seating, making it very convenient. read more

I will say I appreciate all the free stuff I've gotten from here. They were handing out chocolate frozen custard at the park which was great. At the same park I won a free French fry order. And I also went here to eat with someone who was treating so I got to try their burgers. Specifically the one with bacon and sauce, just to try a bit of everything. It's pretty good I'll say but it is not 13 bucks good at all. The sauce I didn't even notice. Fries are crinkle cut which I am a fan of. But if this weren't comped I do not believe I would come here willingly. My WeHo ripoff principle for star ratings remains. read more

Burgers are tasty! The employees need to be more attentive when customers are at the front. Having an automated ordering system doesn't mean forget customer service. Large indoor & outdoor dining is cool. Having parking is great too in this part of town. They need to add sweet potato fries & onion rings to their menu already it's a burger joint in 2025! I'm glad they had good "frickles" (breaded fried pickles). read more

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Went in for the "Dubai chocolate" smoothie. It's good, but it tastes like cereal. Nothing Dubai Chocolate about it. To top it off there's barely any chocolate, it doesn't taste like pistachio at all and the kataifi I think it's more like frosted flakes. So yeah, a big bowl of cereal awaits for those who select such item. The service was nice though, they were clean as well! read more

Shake Shack West Hollywood - Santa Monica & La Cienega - No chocolate honestly, just a bowl of cold cereal - Burgers Near Me - Los Angeles, California

Went recently because I was craving a burger. Very clean restaurant and food came out quick. Can't go wrong with the neighborhood shake shack! read more

Shake Shack West Hollywood - Santa Monica & La Cienega - Burgers Near Me - Los Angeles, California

Tried a hot dog and a root beer . Hot dog is fine. Not as good as tail of the pup. Tried the truffle parm cheese fries. Hmm . Truffle sauce is a dip. Wasn't wild about it. Johnny the server is doing a great job, hustling to help patrons . read more

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Reasonable prices for honest, good food, relaxed welcoming atmosphere. Plus it's walking distance from home.

So, I have a few gripes with this restaurant, one they don't let you customise as preferred, for instance, I would've liked to have added extra cheese to my order and two, they don't season well. Burger patties and fries were not salted. The third gripe was how lightly they sauced the Big Shack. Burger felt dry. Asides from those three issues, food arrived fresh and hot. Price point is very fair, just salt your food. This isn't a retirement home kitchen :') read more

Shake shack is a burger restaurant that smashes their burgers to the grill, drying the patty providing the mouth with a dry sensation which gives off a worsened taste. The service , being that they do not deliver to your table and they get your order radically wrong 1/3 of the time is mid af. And the ambiance is terrible might as well eat anywhere else not the place for a date lol. read more

The burgers are good, but they're really nothing to ride home about for the amount of money that you spent on just a burger whichever burger you choose chicken sandwich or anything else for that matter it's expensive $10 and change just for a burger really. That's not even that big that is just OK in my opinion not horrible but just OK but I have to pay extra for fries and a drink on top of a burger that cost $10 and change instead of offering combos to where you could purchase a burger fries and a soda for one price. Is absolutely ridiculous especially for the size burgers again that they are they're not that huge so I'd much rather spend my money going to In-N-Out all day every day and getting a double double one with fries and a soda for $11 and change thank you very much. I'm entitled to my opinion just like you were entitled to yours and my opinion dance so you may think you are creating high-quality ingredients with your burgers, but I completely disagree with your theory like I said before In-N-Out all day every day read more

Whenever I'm in the area for leisure I always end up here for lunch because of the parking lot that they provide lol. Now they have self-service kiosks at the front that you can use to take your time to scroll through the menu and pick out what you want. If you need a little more direction though there is still the front counter where the cashier can answer all your questions. My usual order is just the burger with some Crinkle Cut Fries. For the price, the burgers are pretty small, and you really do need to add the fries to get full. What's cool though is that Shake Shack has seasonal limited items to try out. Our food came out pretty quickly and ordering was very easy. They keep the water cups and ketchup at a counter to the side, but you do have to ask for utensils. If it's not too busy they will bring your food out to you when it's ready, otherwise they will text your number that your order is ready to pick up from the counter. This place is great if you just want something convenient in the area. I know a lot of people don't go to West Hollywood for chain foods but if you don't care about that then this is a solid place to eat at. read more

Shake Shack West Hollywood - Santa Monica & La Cienega - ShackBurger w/ Regular Fries (left) & Limited Time White Truffle Burger w/ White Truffle Parmesan Fries (right) - Burgers Near Me - Los Angeles, California

Burgers and Shakes good but the ambience horrible. I couldn't enjoy my meal with the beeping coming from the kitchen, the loud beeping going off every two minutes. What is up with that? Will order take away from now on, We couldn't stand eating in there with the annoying BEEPS! read more

Not gonna lie, I like Shake Shack better than In N Out. It's always a tasty treat. I get the truffle burger and the root beer. Fries are pretty good too. read more

Greasy, and cold. Tastes processed. Would never come back. Had the veggie burger, chicken bites and fries. We didn't like any of them

Came here Sunday night for dinner and I love shake shack and was looking forward to this. However my meet was extremely burnt around the edges I tried pulling it all off but then I was left with half a patty pretty much. I asked for lettuce to be added and I'll insert a picture of the withered tiny piece of lettuce I had. I ordered a shoe which I asked for with no whip cream and he gave me one with it so we had to wait an extra 5 minutes after already waiting about 20minutes for our food. Also, one of the guest there had a really big dog inside and it wasn't a service animal they definitely should've asked him to have the dog outside. Sad this is a close location to me because I love shake shack but this trip was definitely disappointing read more

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Great fast food! The service is great too. They have ample parking and the decor inside is nice too. They have kiosks to order or you can order with an actual person. I have been here to this location a few times and they don't disappoint. They have several options for burgers and everything I have tried has been really good. Their fries are great too. They have more options than most fast food locations which is always a plus. I will definitely be coming back to Shake Shack! read more

What a wonderful change! Shake Shack WEHO is shaking it off and making it great again! You notice and feel the bright clean changes made! Out looks fun service is on point and it shows in the faces of the customers! The staff look like they're enjoying their job again. 9/11/24 6:30pm the manager was there to help place our order and make sure everything was up to snuff! WELCOME BACK read more

Shake Shack West Hollywood - Santa Monica & La Cienega - Burgers Near Me - Los Angeles, California

It was my first visit and I got the shack burger and fries. The burger was awesome. It was juicy and the lettuce and tomato were fresh. I didn't have much expectations going in and was pleasantly surprised at how good the burger was. I prefer stringy fries so the fries here were a little too thick cut for me. Other than that, everything was very good. read more

Got 1/3 of the way through my burger before finding a long hair embedded between the patty and the bun. To their credit, they gave me a refund immediately and seemed apologetic. The offer of coupons for my next visit was a pass though, definitely never coming back here again. read more

Shake Shack is always a delicious source of gooey goodness in my belly. Shakes, burgers, cheese fries, chicken tenders - I'll take one of each! This location is great because --- parking! Always a LA plus. RIght now they have some bomb Holiday shakes. It's never too early, lol! I highly recommend the Chocolate Milk & Cookies Shake. Oh.Em.Gee. My mouth was so satisfied with that I had to stop myself from gobbling up the entire thing in one sitting. Another special thing on the menu currently is the Avocado Bacon Burger. This was introduced last year apparently, but I'm just now noticing it. So gooooood! My friend and I grabbed food to go and happily ate in the car, lol! Shake Shack is always a good vibe. read more

As a day one fan of Hot Ones, I had to drop in to try their meal the moment Sean Evans announced it on the show. Me and my bestie dropped in Wednesday night after finishing up our year end errands. We got different meals I decided to get the burger and she got the the chicken sandwich. I paired mine with the bacon cheese fries and she got the no bacon option. We both got the cookies & cream shake. The ordering process was a breeze. I'm not sure when they transitioned to just the kiosk, but I'm here for it. It eliminates the unnecessary need to talk to anyone. Now where the hiccup happened is getting our order in a timely manner. Our food order was dropped off in a timely manner, but our shake order somehow got lost. The only reason we even got them in the first place is because we were having a spicy meal. My friend got up twice to check on them. She was told they were being made the first time then the second time she was told that the order needed to be confirmed because they thought one was chocolate. Our receipts both clearly said cookies & cream. I had two bites left by the time we got the shake. My friend basically inhaled hers. I'd just like to point out there were so many people and it was chaotic out front. Every time someone came over to our table, they would say "let me know if you need anything" then they would disappear. One girl had a friend visiting her who was dining directly across from the kitchen area. Said worker, a girl with face tattoos, would go to her friend numerous times to get a sip of her drink or chitchat or both. The whole place could hear their conversation. You could also very clearly see when the worker was by her side because she was standing the whole time. It was a little distracting. In conclusion, great Hot Ones meal, but crappy service. read more

Shake Shack West Hollywood - Santa Monica & La Cienega - Hot Ones- Burger w/ Hot Ones- Bacon Cheese Fries - Burgers Near Me - Los Angeles, California

Burger was dry, overdone and so salty. Not a good experience. Otherwise the staff was Friendly and the restaurant was clean but if the food isn't good then why go. read more

$$ PROS First of all, this reviewed address was actually at Rodeo Drive, corner of Santa Monica Blvd. Near West Hollywood. See photos. This was a small but very comfortable eat-in style restaurant, which we found to really meet our needs while exploring the Rodeo Drive environs. FOOD I must say, we were delighted and very happy with the quality and presentation of the lunch we were offered. We had a combination of hamburgers, french fries, and some assorted lunch menu items and all were prepared really well, not greasy, and overall, we were very pleased with the service and the food at this location. PS: The fries were astoundingly delicious and fresh, completely exceeding our expectations. That's the truth. SERVICE Our order was handled promptly and efficiently by the young man at the counter. He knew exactly how to put the order together, so that it was hot tasty and served to our table. Nothing about the lunch was greasy, it was completely attractive and delicious. AMBIANCE It would be very difficult to find fault with ambience, eating on a nice corner at Rodeo Drive in Los Angeles, California. The restaurant had other guests inside, but it was not crowded. Everything was handled really well. I must say for fast food, This one gets a highly recommended five stars. read more

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Shake Shack West Hollywood is definitely a pretty cool spot. However, having been born and raised in Southern California, I have to say that the burgers just do not compare to In-N-Out. I'm sure I'm biased, but that's just my honest opinion. Personal preference aside, anyone who enjoys a good burger should try to make it out here. Shake Shack is a pretty big deal to a lot of people. This particular location is decently sized, with a nice outdoor patio. Service was A-OK. I'm not in a rush to return, but I wouldn't be opposed if I was in the area and hungry. read more

Shake Shack West Hollywood - Santa Monica & La Cienega - Burgers Near Me - Los Angeles, California

Place is very clean, very nice, service is good. Milkshakes are better than good, maybe very good. Fries are okay Burgers are okay Of all of the mid-burgers that I can get, I would rate Shake Shack as lower than In-N-Out for burgers & fries and Shake Shacks Milkshakes are better than In-N-Out. I rate Carl's Jr one half step better than In-N-Out I rate Farmer Boys, Red Robin, & Tommy's as slightly better than Carls. Finally Five Guys gets my vote for the best mid-burger. Anything better than 5 Guys means a visit to a steak house. read more

I mean, it's a Shake Shack so you know generally what you're going to get. I will say that this is not my favorite Shake Shack because I've had issues with order accuracy and temperature. In-person has been so-so. I would say it was busy but not overwhelmingly so but the tables weren't bussed and dining in was not the most pleasant. I decided to order ahead and pick up. My estimate fluctuated and so I ended up scrambling to go pick up. There was a small line at the pick-up window and by the time it was my turn, they checked who I was my food had cooled down. I didn't wait til I got home, my fries were cold and sure enough my burger needed a reheat. With the near ubiquity of Shake Shacks and the plethora of other options for a fast food burger it might be better to go elsewhere. read more

I was there last night for Halloween and I just want to applaud the staff. Despite how busy and hectic it was, everyone was smiling , efficient and did a wonderful job. Btw, it was my first visit to Shake Shack. read more

I came here with friends after this last Cyclavia event. I think we arrived at about 1:30. There were a lot of people and the wait reflected that. it made me think..If the 25 minute wait does not reflect "fast food"...and the 11 dollar burger does not reflect fast food...is it just the quality that makes it fast food? Something to think about. read more

Wow, what a surprise today...I went to Tail of Pup....NO..... closed. Sooooo I went next door SS....Oh no, they now have Korean -style ....next visit. I just wanted something very simple & basic Plain patty with a avocado. order was taken by Melissa the Team Lead . I also happened to encounter my ex - coworker who just had interview & got hired. Congratulations _________! ******* I told Melissa you are a bodisattva of the earth & will be bringing their Life condition with every order. The burger was delicious just ripe ness read more

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Best Shake Shack I've ever had in LA! The patty was charred and cooked to the perfection. read more

Shake Shack West Hollywood - Santa Monica & La Cienega - Burgers Near Me - Los Angeles, California

This location ay ight. Limited parking. Service not the fastest. Food was good tho of course. The troll shake was interesting and had popping cookie dough which was fun. They turned off online ordering when all the other shake shack's had online coupon offer. Not cool. read more

Shake Shack West Hollywood - Santa Monica & La Cienega - SmokeShack- @hybrideater - Burgers Near Me - Los Angeles, California

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