staff is rude. Cleaning waman is so rude and saying to bossing to customer. She looks so tired. so better stop work and customer services.

Absolutely one of the worst McDonald locations I have been to. It was very busy, especially at the drive-thru, but they need to pay attention to those who walk in and order. There were two other people and me at the counter but they just ignore us because they are completely focused elsewhere. read more

Wow, the absolute WORST SERVICE! We ordered 4 breakfast and 2 unsweetened iced teas - 1 large, 1 regular. We pulled up and paid (note, they did not provide us a receipt), and pulled up to the next window. The man gave us our food however just one drink. We told him we had a large and a medium unsweet tea but he said "no, I only show the one regular size" I said ok, I'll pay for the other tea and he said "I don't have a register so I cannot sell you another tea.... What, are you serious...? You screw up and it's not a bigger issue for me in that your line takes FOREVER because you guys are sooooooooo sloooooow.... To add insult to injury, after we pulled away and started driving I put the straw in the drink and it's a SWEET TEA!!!!! Wow, don't waste your time here, there's no intelligent life here worth stopping for.... read more

Ridiculously rude service. The store is not well maintained and the bathrooms are atrocious despite being under lock and key. Multiple employees chatting instead of serving customers. Not at all surprised by the average rating. read more

Waited 20 minutes in the drive thru line after pre ordering on their app to find out they didn't have the food available and were closed. Will not go back to this location. Should have looked at their reviews on yelp before choosing this one. read more

This location is hit or miss in terms of service and quality. Interior is fine for a quick bite but because it's a high traffic location (see below) it gets busy. Pros: - located centrally in the Century City/WLA area, and pretty easy to get through -open 24 hours Cons: -VERY popular location for Uber Eats and DoorDash orders which means quality can get inconsistent. And you know this from their fries! At lunch I've found them to be much fresher but if you go later in the day not as great. -Sometimes don't get all your order items. A few times have been missing items from the meal or a happy meal toy and when you email for a complaint you essentially get a "sorry not sorry" response So all in all convenient casual eatery in the area but you get what you get at this particular location read more

Don't come here absolutely disappointed with the service here rude employees, food took over 20 minutes, and when I went to the front to ask for ketchup or napkins they dont stop and ask what you need also my nuggets where stale it was disgusting. read more

Absolutely everything is wrong with this place. The people, the service, etc. I DoorDash from here a lot because I live close and it's convenient. However, how is it that every single time my order is wrong. I just want three ingredients on a burger and it's somehow ALWAYS wrong. And then there's the added fact that when you go inside and try and attempt to ask a question or order from the register, they do their BEST and hardest job to keep their heads down and NOT attend to you. OG McDonald's will always be the one on overland or national (can't remember) but it's the palms one that will always be the superior mc Donald's in all aspects, because this location is absolute trash. My quarter pounder with bacon, somehow never ever comes with bacon... read more

One of the cleanest McDonald's we've visited in LA. Even the bathroom is clean! The food is reliably McDonald's. You know what you're getting, but at least the service to your table is quick and friendly. When in a pinch, it's a good place to grab a bite. read more

Mayn I cant complain about free food but. For McD's prices these days. That sausage biscuit is lacking some flavor ingredients. Especially for all the carcinogens they throw in there for that purpose alone. It didnt even have the right texture. Sigh. Keep disappointing me mcdonalds maybe one day it'll finally hit me to just stop bothering. read more

My lunch crew and I have had breakfast and lunch here many times after our meetings. I got me a coffee and a Egg Bacon and Cheese Mcmuffin here. I like the Orange Juice too. Nice location and busy area. Service was good. Like the morning crew with George here. I know its just Mc Donalds, but some locations are just better than others. read more

I stopped to get a very quick snack after a long Christmas shopping trip in the neighboring beautiful Century city Westfield mall on my way home. The place was immaculate like most other McDos. The employees were moving back and forth from the counter to the main dining area having a good time ; One of them was watching a video on her iPhone probably during her break but with a very loud volume. Others kept coming back to her to share jokes. The tables were not clean and when I wanted a glass of water,they told me the owner Maggie had turned OFF the soda fountain machine (!!!!)and it is the employee dedicated to the clean up who got me the glass while holding the cleaning broom !!!! I will let Mc Donald corporate know about this fast food resto (something I never do ). Until then, find a different place if you want something from Mc Donald's! read more

I am very disappointed with this particular location. They are very slow in the morning during the week, especially when people are in a rush to get to work. The overall attitude of all employees, management and front of the house have negative attitudes towards cutomers. This has been going on for years and it has got to change. They are not organized. They have the same person taking orders and getting the orders, while others in the back are too focused on the drive-thru orders. Meanwhile, people are standing there for 10 to 15 minutes waiting for a simple order. The franchise owner needs to clean this up and focus on true customer service. read more

Never again got yelled at for grabbing hot sauce rude as hell I'm good I don't recommend this place to anybody

Decent location. We stopped because my son was hungry and the food was ready quickly and made fresh. There's not much to say for their food, we all know what it taste like. But they were on top of things here and friendly. read more

Every time we go the customer service is horrible the staff look like they hate there life I don't understand it I've worked in fast food and I've never seen nothing like it they don't say have a good day or nothing hate going there but it's the closest to my house but yeah horrible staff read more

I ordered a sandwich and asked for the cheese on the side inside of inside the sandwich. It looks like a McDonald's employee used their hands to randomly cut a piece of cheese for me to have as my side. So odd!! Apparently you don't get a full piece anymore. 1 star for the delicious, freshly made, hot French fries!! read more

McDonald's - Fast Food Near Me - Los Angeles, California

Where do I start? Charges two bags fees for one bag. No sauce for nuggets, even though I said barbecue. Gives me medium drinks and upcharges me when a combo comes with small. read more

The service at this place is always 10 out of 10. Pretty much no McDonald's in LA is "phenomenal cuisine" but this one is as close as it gets!!! :) read more

After finishing a round of miniature golf just down the street, I brought my nephew and my dad here for a little ice cream treat--and you couldn't have wiped the smiles off their faces. It's amazing how much happiness a simple McDonald's ice cream can bring, whether you're an 11-year-old nephew or an 82-year-old dad. Watching the same joy and satisfaction span a 71-year age difference is truly a beautiful sight. I'm certain they'd both agree--this ice cream cone is absolutely top notch! read more

Drive thru is the worst! Let alone the person taking your order is possibly slower than the drive thru line itself! There's always something wrong with your order or they do not hear you! This location sucks!!!! read more

Went to try the snack wrap (tried it yesterday with another store and the tortilla is stone cold, I had to try it again with this location ) the tortilla was stone cold again. Am I wrong is it suppose to be cold? Also the chock strip wasn't even hot , it's like they pre make allot of snack wraps before giving them to PEAPLE . read more

The manager at the McDonald's on Kester/Victory is one of the best managers. He always rectifies any problems and is always pleasant and yet professional. He's very helpful even if I have a problem on the app. He's one of the best!! Sylvia read more

They charged us for a sprite, but I got water. They also did not add the sauces that we requested and messed up on two of our meals. I understand being busy, but the workers at In-N-Out would never make this mistake. This is the last time we will be customers at this McDonald's. I hope corporate and district managers replace everybody at this store because the lack of service. read more

No order of service at all. Very unorganized and extreme wait times. They need better staffing or something idk.

Probably the worst mcdonald's I've been to in LA. There's always homeless people outside (not their fault but kind of dangerous), they run out of menu items and their staff is incompetent. Only reason I come back is for the location and that Mcd tastes the same everywhere. read more

I ordered an Iced Mocha Frappe, but what I got was something that tasted like plain black coffee with no flavor at all. When I asked for a remake, both the staff and the manager got upset with me. In the end, the only option I was given was to get just coffee, which left me feeling ripped off. Absolutely terrible experience, and I will never come back. read more

On 4/25/2026 I went through the drive thru at McDonald's located at 10451 Santa Monica Blvd in Los Angeles. I ordered a Big Mac Meal. When I got to the window a very rude female employee refused to give me the water I paid for. Blocking the line I refused to leave until I received it. She finally opened the window and angrily gave it to me. When I got home I realized under the fries were chicken nuggets off the dollar menu not a big Mac. When I called the establishment to inform them I wanted to drive back and get what I paid for (I even had a receipt) the woman laughed at me and hung up. When I called back she said she spit in my food and would spit in it again. I am a senior citizen. I believe this is elder abuse. I tried calling the corporate office and tried to reach the manager of the location but was unsuccessful even getting my money back or returning the food the worker claims she spit on. read more

The night manager is pretty good, but overall I don't like this location. They can be rude and don't blend the McFlurry's. I asked for a water cup once and would have been willing to pay extra, but since I did a mobile order he told me I couldn't have one unless I went through again (for a water cup? Really?). I used to do food delivery and sometimes they would be fine, other times very disrespectful to drivers. read more

HELLO management KINDLY pay attention to your employees!! A few were nice to be fair BUT dang 10/07/25 around 12-1am DRIVE THRU guy has to be trained, and probably those two other ladies with him as well. Looking at you, glancing at you and totally ignore you!! If you do not feel like doing your job with respect, stay at home, plain and simple :) read more

Liz thé manager at "4835 Sepulveda Blvd" made me wait 7 minutes at the drive thru window to replace my drink from small to large as I originally ordered it & as it's reflecting in my original receipt, then she charges me $1.52 for the size. Now is that proper customer service for such a worldwide corporation....7minutes wait plus a $1.52 charge when it shows large on he receipt........ read more

McDonald's - Receipts - Fast Food Near Me - Los Angeles, California

Ordered on postmates priority and the food arrived cold and stale. We live a mile away from the McDonalds. So, I got in the car, parked, went inside and flagged a human down. (Everything inside is digital now). I told the human about my order, experience and asked for a new order, that was fresh and hot. I paid again (though he did offer a discount). Received the food. Fries were still stale, quarterpounder was warm, and nuggets were warm. NOTHING tasted fresh. Such a bummer when you are craving fast food and it blows TWICE. Best thing about the order was the diet coke. We will never go to this McDonalds again. First time, shame on you. Second time, shame on me. Lesson learned. read more

Man taking order at the window at 10:45 on August 20th, 2025 doesn't have any right to be working at any service establishment anywhere - figured this is why he has landed at McDonald's at the age of 30. Placed an order for fries and a cone. Verified on microphone that is a vanilla cone because he did not verify. Proceeds to add a "Coke" to my order. Go to window, puts his hand out after verifying more order incorrectly. I wait at first window for him to correct my order AFTER I have been charged the incorrect amount. Go to second window, he denies a refund of his error and upcharge and refuses to give money back. I don't know what's below working at a McDonald's, but he belongs there.. read more

If I could give McDonald's a zero star rating I truthfully would. I orders a number 5 nugget meal which includes 10 NUGGETS. As you can clearly tell from the image I only received 9 nuggets. I complemented the worker on their neat packing skills because the bag was organized well. However, I take that back because if they were that good they would have given me 10 nuggets. read more

McDonald's - Fast Food Near Me - Los Angeles, California

my husband bought 2 drinks from this location 5mins ago bet 550-556pm. my husband politely asked for cups of ice for our kids cuz of the weather. never heard of paying for ice will cost like a meal for 3 large cups. my husband was willing to pay for it and she didnt want him to. mind you it was the manager pf that location who refused to serve him. female manager with glasses. maybe my husband was wearing rip shirt She thought he cant pay. Thats discrimination. my husband already pffered to pay for it and still refused to give him. Train your manager Well!!!! read more

Quality of the food is horrible at all locations that we go to. Prices have risen while sizing has been reduced. If you're going to raise the price then keep the size the same or vice versa but quit screwing your customers. The app sucks! The app is very slow and requires viewing of bs so-called Deals. When sitting at drive-thru, app doesn't load by the time you get to order window even after sitting behind two cars. Overall, McDonalds just sucks! It's no wonder they promoted Donald tRump since they both suck and represent clowns! read more

there is always a problem when i go here, this time, i got a happy meal bcz i'm literally depressed, no toy. where is my toy!? i am going to literally destroy your establishment. read more

This place is ass not the food but the people working it, they always have bad attitudes and always make the food wrong. Idk why but every time I go to this one they get my order wrong or do it skimpy bc they want to be assholes. I hate this one and I'll never go back I'll rather go to the one on pico if you want your food messed up and grown adults that can't do their job. Also they will fuck up your food or fuck with your food. Everyone here needs to be fired and new staff needs to be hired. YOU DESERVE NO STARS because you are all ass. I hope you all get replaced fr. read more

It's pretty bad... Not the food, the food is as expected. It's the service, the wait, the drama! Oddly, I love the pineapple-mango smoothie and an occasional hash brown from Mickie D's so unfortunately this location may certainly, Ok most probably more so than not likely but unfortunately(for me) see me again, but I won't be happy about it. For now I put this location on restriction based on my experience this morning while having to wait 15 minutes for a smoothie that comes out of a machine, But it's been a domino effect of events, like a domino effective of literal crap P.s. There's a really cool tall Asian gentleman that works here at the drive-through he's pretty legit we've had great conversations about basketball the Warriors the Lakers, he's very cool, kind, hardworking, and professional and exempt from this review. read more

On a dreary Friday I walked into this Mcdonalds, not knowing that the decisions i made today would change my life forever. The glass, smudged by the rain, reflected my mood, sullen and dark. I had just broken up with my girlfriend of three years, over something silly like how she always wanted taco bell instead of Mcdonalds. I walked in, hoping that my favorite meal would quell the deep ache of loneliness in my soul. Little did I know my life would never be the same. As soon as I got in the restaurant, the sound of raised voices hit my ears. I wasn't in the mood for this today, all I wanted was my Mcmeal. Then, I heard sounds of a scuffle, and whipped my head around. There was a full two on two employee brawl in the back of the kitchen, fists and limbs flailing. One even pulled out a shiv. I worked up the nerve to walk up to the register, trying to simply ignore the commotion. The lady working the register seemed nice enough, just looked bored. I placed my order, hoping to leave as quick as possible as soon as the food came out. As I was standing there, waiting like my life depended on it, I heard a scream. I sighed, thinking it was just the employees fighting again, but when I turned around, I was greeted with the biggest rat I've ever seen. I'm not just talking house size, or even New York size. We're talking four foot monstrous beast, with razor sharp teeth and a wicked gleam in it's eyes. It darted for me, and I had just enough sense to leap behind the counter, paralyzed with fright. I dared to peek up, but as soon as I saw the carnage and blood on the ground, I fell back to the ground in horror. Glancing back towards the kitchen, I noticed the employees had continued to beat the ever loving crap out of each other, absolutely ignoring the giant rat. I was about to run out the back door, when I noticed a key fact. The workers had weapons. One of them even had a M22 Assault Rifle, with underbelly grenade launcher and a thermal scope. My eyes lit up at the sight of this beautiful relic of ages past. Dashing for the weapon, I slammed into the worker, grabbed the gun, and slid back behind the counter. All of this in one swift move by the way, no small feat if I do say so myself. Army crawling towards the beast, which was feasting on the fries of it's victims, I deployed the hidden bayonet, and lunged forward with all my might, stabbing the beast through the heart. It screamed and thrashed, almost knocking me to the ground, but I held tight with the strength of Ronald Mcdonald. As the beast collapsed to the ground, I slumped over, falling to the floor. The last thing I remember is the beady eyes going dim, and then, nothing. I woke up to fluorescent hospital lights, and a pounding in my head. My eyes flickered, before finally resolving on a face I hoped I'd never see again, my ex. She told me that had been out for a week, and that during that time they had diagnosed me with Herpes. Great. And I'd never even gotten my Mcmeal. Sincerely - Medathius Medicalschool P.S. not pronounced medical school read more