As always .. When hanging-out with my Great-Grandson Amir .. It's a Burger thing... So we chose Shake-Shack .. Burger .. Fries & Lemonade were delicious .. Service was awesome... Set outside on the patio.. Nice setting... Thank-You! read more

Good chicken shack, poor "shroom burger, mushroom filled with cheese burger. Good fries! Packed during lunch time during weekends. Fast service though! read more

Shake Shack Century City Mall - 2nd Floor - 'Shroom Burger - Fast Food Near Me - Los Angeles, California

The Shake Shack app makes it so easy to order ahead and pick up at the casual Century City location. They also often offer great coupon codes like the ones for free chicken shacks on Sundays (with a $10 purchase). The staff is super friendly and make sure to ask for names when you arrive for pick up orders. The food is also always pretty consistent for burgers at this price point. Their crinkle fries are my favorite. read more

Shake Shack Century City Mall - 2nd Floor - Chicken Shack Shack Burger Fries - Fast Food Near Me - Los Angeles, California

I just have to say that I normally love Shake Shack and have visited many locations all with good service and good food. The service in this location is HORRIBLE! The order taker was so rude and spoke in a whisper that was so hard to hear over all of the noise and got annoyed that I asked him to repeat something. Even after he repeated my order back to me; he still got it wrong. I was told they were going to bring my order out to me at a table as my husband and I were sitting outside. After waiting 15 minutes, when the food didn't arrive, I walked back in and the order was sitting on the counter and had been for some time apparently. When I asked why the food wasn't brought outside as they had told me the answer was, Sorry we're busy." I mean isn't part of the job to bring the food out? That is unacceptable and rude. Our chicken tenders came with no sauce and we requested honey mustard and the rest of the food was mediocre. and cold. I'm really disappointed in Shake Shack and will never go to this location again. read more

When a group of teenagers were asked where they wanted to eat, SHAKE SHACK was their answer. Good thing the line to order was fairly quick. And the wait to get the food order was also fairly quick. There are plenty of spaces inside and outside, but as you can imagine, if you're a large enough group, it's hard to sit together. Their burgers are always reliably good. Their truffle fries too! read more

They quick, the tables are being wiped regularly, and the game me the most cheese on my cheese fries that I've ever gotten. Most places give you one scoop of cheese on top, there was throughout.They burger was cooked to perfection. I did try their strawberry lemonade with mini boaboa and it was way too sweet for me, but if that's what you like, get it. It was too sweet for my taste. read more

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Mom and Son day led us to quick mall trip to have a late lunch. Mini me landed on Shake Shack. So, let's jump right into this review. What did we have? 1. Black Truffle Burger - Limited - 100% Angus burger topped with Gruyere cheese and black truffle sauce made with real black truffle oil and our crispy sweet onions on a toasted potato bun. - Quite delicious! 2. ShackBurger with no cheese - Angus beef cheeseburger with lettuce, tomato, and ShackSauce on a toasted potato bun (contains sesame, eggs, milk, soy, wheat, and gluten) - Mini me said it was a good burger. 3. Crinkle Cut Fries - ordinary fries. Nothing to rave about. 4. Strawberry Frosted Donut Shake - Donut frozen custard hand-spun with rainbow sprinkles and topped with whipped cream, real strawberry frosting and rainbow sprinkles - Mini me loved this shake. Pros 1. Great location. Centrally located in food court area of the Century City outdoor mall. 2. Food was good. 3. Indoor and outdoor seating. Cons 1. Inside wasn't the cleanest. It could of been time of day - we went around 4pm on a Saturday. Heavy traffic during that time. 2. Self service, use the kiosks to place orders. Limited human interaction. 3. Pretty loud if you sit in-Shake. Overall, not a bad location. The food is good and the prices are average in comparison to other fast food burger eateries. Definitely worth trying if you haven't. Note - no meals. Everything is a-la-carte. read more

Shake Shack Century City Mall - 2nd Floor - Inside - Fast Food Near Me - Los Angeles, California

Grabbing a burger before a movie, what could go wrong with Shake Shake? To find a female polished nail inserted in the bun with gold and blue nail polish just made me GAG! Although, we reported this to the manager, refunding our meal - it's enough NOT to come back. It was beyond disgusting and a sorry (almost like who cares is a joke). This experience has ruined any future Shake Shack ordering - what a shame. Ambiance, not good based on experience. read more

I wasn't expecting to make a review for this place, but the chicken shack at this location really blew me away! the chicken was juicy & tender and the outside had a perfect crispy texture! the chicken piece was also a generous size and bigger than the buns! the fries were alright, but I mainly get them to dip in the shack sauce (which I recommend asking for one on the side)! I saw they had a banana pudding shake on their menu, which I didn't get this time but will def try in the near future! I ordered ahead on the app so my order was ready when I got there! someone also asked if I needed anything while I was eating, which was appreciated! this location is also nice w/ indoor and outdoor seating. it was clean and pretty spacious with many available tables! read more

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I've grabbed burgers here a couple times while walking around the mall. I tried the truffle burger last time, which was tasty! The burgers here are good overall, but quite small for the price. The service is usually quick and staff is friendly. My husband and I didn't have to wait long to put in our order, but it can take awhile for the food to be made (they seemed quite busy the last time we visited though). read more

This review is for Javjer! I walked in with two little ones post movie, and post a terrible time at the Asian restaurant across the way. Javier provided impeccable service, stayed calm while I was ordering completely frantic with a screaming toddler, and even provided color f items to bring down their "moods" almost immediately. ALL WITH AN EXTREMELY HUMBLE AND KIND PERSONA. Seriously, stellar dude! Shout out to you! The food was delicious! Perfectly pressed Shake Shack burgers and absolutely yummy condiments. We sat outside on this gorgeous day and loved it. A nice feel both inside and out. Cheers to impeccable service Yelpers! That's what keeps us coming back for more xx read more

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Shake Shack averages 3 stars?? Nah! Shack Shack is a 5-Star place! Forget my prior review about their wine. Shake Shack is the best burger in the US if you don't want to wait a long time in line at In-n-Out Burger. The SHACK BURGER* is delicous, their FRIES are outstanding, the place is nice, and the service is great! Actually, I've visited this place only twice since before the pandemic. When I visited this place last August, I tried to pay with an e-giftcard that I received. They had a hard time figuring it out. But they were courteous, patient and eventually figured it out. And you say, they are expensive? Yes they are but they are delicious. In addition, you can order thru their APP. So you don't have to wait in line. (YES, THEY HAVE AN APP.) The other eateries that are not this expensive like Habit Burger, they taste bland. And other lower-priced like Burger King and Carl's Jr are so-so. McDonald's Big Mac is bit sweet. I don't care for that. And oh, I also recommend their CHOCOLATE SHAKE. *Although the Shack Burger is called just Burger, it actually has Cheese. In effect, it's practically a Cheeseburger. read more

OK service at this Shake Shack, like every other one of its locations. I was not expecting much. Walking in it was already noticeably not clean, with trash left on the tables and the floor already dirty. I had done a take-out order through the kiosk they had inside the restaurant and the process was very quick and easy to do. However, my food did not come out at a normal time and took a while for it to be prepared even though there were not that many people in the restaurant. The food quality is okay too. Not the best. My burger was very flimsy and droopy, but it tasted alright. Considering everything along with the kind of high price, I would not return here again, at least at this location. read more

Rainy days in LA are rare, but they definitely bring the crowds indoors--and Shake Shack was absolutely packed when we stopped by. Even with the chaos, the staff couldn't have been nicer. They kept the energy upbeat, and we even scored a complimentary soda pop and a lemonade side refill, which was such a thoughtful touch. We ordered: * Cheese Fries (the star of the show--crispy, golden, and smothered in that addictive cheese sauce) * Two orders of regular fries (classic, crunchy, and perfect for sharing) * Two Smoke Shack burgers (thanks to a BOGO deal, smoky, savory, and loaded with flavor) * One Cheeseburger (simple, juicy, and satisfying) * Drinks: Diet Coke + Lemonade Everything hit the spot, especially the cheese fries, which I'd come back for alone. I had my eye on the French Onion Soup Burger, but the Smoke Shack deal won me over this time, no regrets! Despite the rain and the crowd, the team kept things moving smoothly, and the food was fresh and hot. Shake Shack continues to deliver on comfort food with a smile. read more

Today on 5/30/24 at around 12:45pm all the workers were very kind and friendly . The food was good and delivered to our table. We were asked multiple times if we were ok and if we needed anything. Probably the best service I've gotten at shake shack. I usually add names of who was very helpful but today I'd like to say the whole crew was helpful at the time I added at the start of my review . Our table was a little dirty but they had anti bacterial wipes so we were able to clean our table. Not a big deal for me if I have to clean my table. Nice having an attentive staff. Good food and good service 5/5 read more

Shake Shack Century City Mall - 2nd Floor - Inside - Fast Food Near Me - Los Angeles, California

After eating here, I realized Shake Shack has a hidden talent: making In-N-Out taste even better by comparison.

It's a little inconvenient if you're not already at the mall because you have to park in a packed garage but it won't affect my review. I ordered the smokestack burger, fries and the chocolate salted caramel shake and the peaches and cream shake and it was all very good. Some of the best shakes I've had. The staff was also very friendly and fast. I definitely recommend! read more

Shake Shack Century City Mall - 2nd Floor - Fast Food Near Me - Los Angeles, California

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Our burgers were delicious! I'm a pescatarian and they had choices for me as well. We devoured our food. It is so yummy! Their service was on-point. We sat at a table where we could look out of the windows and enjoy the scenery. read more

Shake Shack Century City Mall - 2nd Floor - Fast Food Near Me - Los Angeles, California

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First, let me say the chicken nuggets here are very good. There seems to be a lot of debate about this online, esp. compared to Chick Fil A. If you are craving chicken nuggets and Chick is closed, Shake Shack has you covered. Even if Chick is open, it's toss up. What is not a toss up is the honey mustard sauce. Chick Fil A's is way better. Second, the burgers are good here too. Depending on your tastes, I could see the argument being made that their burger is better than In-And-Out. It's certainly more filling. read more

Haven't had Shake Shack for a long time. Randomly stopped by a the location at Century City Mall. The location was convenient. Friendly service. Loved my burgers. The buns were super soft and fries was crispy. read more

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This place is crazy expensive for a kids sized burger! They charge an additional $2 to sprinkle dried Parmesan on regular fries!!

I absolutely loved this location. The service was friendly and ambiance clean and casual. After the long 3 hour movie of Oppenheimer which was amazing btw I was so hungry and wanted something quick. I ordered the Roadside protein style and it was delicious. Not sure why they charge an extra $1 for lettuce wrap when you're saving them on the bread? Regardless the meat and burger was fresh and delicious. read more

Shake Shack Century City Mall - 2nd Floor - Fast Food Near Me - Los Angeles, California

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Shake Shack is a chain burger shop all over the United States. This one was located in the Westfield Century City Mall and is very modern with seating inside and outside the store. There's lots to do nearby since it's at a mall and they have a restroom. They have a water filling area. The table was weirdly sticky. You order from a screen, so not much service besides getting your food. Overall, ambiance and service are average. Burgers We ordered the double shack burger, the shack burger, and the shroom burger plus fries. They were about $7-$10 and $4-$5 for the fries. The patties were really juicy and the buns were very soft. The sauce isn't too flavorful and you have to ask for onions. The shroom burger is made with mushrooms and was pretty good. The fries were good but we wish they were slightly crunchier. Overall, the burgers were good but just a bit expensive for what you get. Overall The ambiance: 4/5 The burgers: 4/5 The price: $$ read more

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Good place for a snack always packed and they are chill here I'll try the veggie burger and fries otherwise I found parking in front

We visited this mall to see and fun at the Meg2 display photo opportunity in front of the AMC theater, we got hungry And saw this Shake Shack, I ordered a double burger with fries and Large Soda. The Double Burger was overcooked and a bit dry, fries was ok, their Large Soda is about 12 to 15oz (a Small in other eateries.) they said they offer free refills, the soda fountain is behind the counter so you would have to ask them for the refill), the service crew were friendly and helpful, the dining area was clean and well kept. They have a kiosk where a customer can place their their order and pay for it. read more

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This is one of my favorite chicken spots . I ordered the Avocado chicken shack with bacon , jalapeños and pickles added with some special delicious sauce on it . The chicken is always fresh , hot and made to order . The fries are always so good and fresh with the cheese sauce on top . I also ordered the cookies and cream milkshake which was so delicious and my first time trying a milkshake there . The service is fast and orderly . The dining room is always clean which makes it a great atmosphere to eat . The servers are always cleaning the tables and making sure the floor is clean . It's a bit pricey now . My order was $26.00 but in this economy I guess it's worth it . read more

Shake Shack Century City Mall - 2nd Floor - I ordered the Avocado Bacon Chicken sandwich , fries with cheese sauce and a cookies and cream shake . - Fast Food Near Me - Los Angeles, California

So there's a very big debate about what constitutes a fantastic burger experience. Shake Shack in CC has 3 components down pat. They have really tasty burgers, great fries and amazing shakes. It always leaves me satisfied and looking forward to coming back. That's pretty much all you can ask for from a burger.. Enjoy! read more

Love the burgers here. The food is always good and the staff are always nice and helpful. Love the burger much more than in n out read more

Came here again because of a coworker and this place continues to be a nuisance. What's the point of having "order # signs" to place at your table to have staff bring your food when they never bring it. Food sat at the counter until I told my coworker to check on his food. Ofc it was sitting there the whole time. This is not the first time this has happened. Luckily, I knew how bad the service was already so I waited by the register for my food read more

Quick service and no complaints from this Shake Shack location. The staff are super friendly too. Only con to this place is dealing with Century City parking and no validation for parking. I wish all the food spots validated. Not a lot of seating inside but there's some spots outside and inside the main food hall area. read more

Wait! Why does this location have such a low score?! Came on a Monday afternoon after a meeting and decided to have a midday dinner and a show at AMC lol. My girl Brooklyn at the register was so sweet. Great customer service. It took about 10mins to get my food which was perfectly timed with the trailers. Food was hot n fresh and typical of Shake Shack. Added a lil can of wine to really elevate the experience lol. Brooklyn even checked in on my way out and helped me address a minor concern i had. 10/10. Will be back and def recommend coming midday. I didn't have to wait in line at all and that matters. I know a huge concern has been the wait times but in general avoid the mall and this shake shack at all costs on the weekend, otherwise it's a chill great vibe. read more

We were so excited find one of our fave spots at a new mall for us. However, it didn't hold up. Everything at this location costs extra. We had to use a kiosk to order. They asked for a tip. For 6 of us to eat was over 100 dollars! So not worth it. Food took over 40 minutes to get! Very few spots to sit and wait. Half of it was blocked off. The shakes, which should have been the highlight of our lunch, were a disappointment. They tasted ok, but were extra pricey. On top of that, whipped cream is extra! The whole area is busy and not calming at all. Won't be back. Bummer since I really like the burgers. read more

Shake Shack Century City Mall - 2nd Floor - Branch Shake - Fast Food Near Me - Los Angeles, California

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One of my best Shake Shack experiences from the food to the staff. Everyone is so friendly and hyped up the seasonal shake - which was SO good. I asked for my burger well done and it had the perfect crispy outer edges. Bravo! read more

Great location for foot traffic and good food :) the ordering process is super easy and you can even order on the kiosk. They text you the info about your upcoming food pick up. They're very fast and convenient with their food lines. Great service, no complaints here. I love their cheese fries! read more

Shake Shack Century City Mall - 2nd Floor - Cheese Fries and Dragonfruit Pomegranate Lemonade - Fast Food Near Me - Los Angeles, California

Ok, location wise is great. Right in the heart of the Westfield Century City dining area. Downfall, it's a cluster fuck. It was so busy, mind you regardless what time it maybe. That's good on their behalf but the whole trying to get you meal was to much. There's only 2 cashier on had. The ordering and picking food was right next to each other which made it pretty crowded. People waiting to order and people waiting to pick up. There was one guy calling out peoples name, but honestly you can't hear anything. Packed with kids running around, shoppers, and so on. Food wise, it's just whatever. You have your burger and chicken sandwich and hot dog. Nothing to fancy. Tip, order ahead of time and pick up. read more

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Came by here to grab a quick bite to eat, got 2 hot dogs with cheese. Tastes legit and better with melted cheese on top. Order at kiosk and they deliver the meal to you at a table. read more

Good food. Small portion. High price. Definitely not what I had expected from hearing such good things. Better for smaller sized people.

Excellent burger and shake joint located at the Westfield mall in Century City. Three of us went there on Wednesday and had lunch. We got the shack burger, cheeseburger, and mushroom burger combos with fries and drinks. They also have chicken burgers and hot dogs, but really you should come here for the burgers, and next time I will try the avocado bacon burger, which looks great. We got some waters, a punch lemonade, and a chocolate chip shake. The shake was amazing, a bit pricey, but worth it. The lemonade was really good as well. The fries perfect. This place and Eatily are two places to visit if you make it down to Century City. The mall is very crowded, and parking expensive, but the trip was totally worth it. read more

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Customer service is extremely bad specially people at front. This is my second time going to this store. I wanted to file a complaint on their website but I don't want waste my time again explaining everything. And I don't want to look like I want a refund or free food again. I will stop going to this place and take my business somewhere else. read more

Unpopular opinion: Shake Shack is better than In N Out My order is the chicken shack with cheese fries. I've also had their shack burger (good) but the chicken sandwich is like an elevated chick fil a sandwich with fresh crunchy pickles, mayo, and lettuce. The bread is soft and it's my favorite sandwich here. The cheese fries are what make me come back again and again!!! I've tried the nuggets but not as good as Chick fil a - the coating isn't stuck on all the way and will sometimes slide off, not ideal. The shakes are meh and it's not the reason I go here despite the name. I much prefer a shake from Steak n Shake or even Chick fil a. Feels too melted here. A little pricey so can't eat here all the time. Century City location is great with outdoor and indoor seating! read more

Shake Shack Century City Mall - 2nd Floor - Chick' N Bites, Cheese Fries, milkshake - Fast Food Near Me - Los Angeles, California

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