First time trying Jack in the Box since there aren't many locations in the Northeast. I'll say their late-night bundles are actually a pretty solid value. The tacos reminded me a bit of Taco Bell tacos, more mushy filling than actual meat, but the taco sauce was surprisingly good. The basic chicken sandwich and burger were decent enough, though neither looked especially fresh or substantial. Both leaned a little soggy. The onion rings were the standout for me, crispy and satisfying. Overall, not somewhere I'd go out of my way for, but it definitely works for a late-night fast food fix. Food arrived warm and the order was correct, which already puts it ahead of a lot of places. read more

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Earlier I reached out to Jack-in-the-Box about the issue with my order without a doubt, the manager Eliana ‍was more than happy to make sure that my issue was successfully resolved! Thank you guys for going out of your way and please keep up the good work and say hello if you guys are ever in this location and the food is always good and the ambiance is clean! read more

The worst customer service experience I've ever had--over fries. I stopped by Jack in the Box excited to try their new curly fries, even pointing to the specific style I wanted when I ordered. I love fries, so I was looking forward to it. Instead, I was given the regular kind. When I let the staff member know I had asked for the new version, she immediately blamed me, saying I "wasn't specific enough." I wasn't trying to argue or be difficult--I even kept my tone calm and respectful. But she clearly wasn't in the mood to help. Without a word, she grabbed the fries from my hand and tossed them into the trash--literally. I was shocked. I told her it wasn't that serious, and if it was really that upsetting, I'd rather just get a refund and leave. She didn't respond--just walked away. I was left standing there confused, until she returned silently with a receipt for my refund. No apology. No acknowledgment. Just complete indifference. I'm still stunned that something so simple turned into such an unnecessarily negative experience. I wasn't rude, I wasn't demanding--I was just trying to get what I ordered. That's my story. I won't be returning. Consider this a warning if you dare. Date of the fry trauma: Friday night 6/20/2025 read more

Jack in the Box - Burgers Near Me - Los Angeles, California

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I went this morning for a drive thru online order for a hashbrown. When I was attended, the guy went to go get my hashbrown. He used his bare hands to pick up the hashbrown to place it in the little individual bag. The same hand he had just used to open the window, touch the register screen, touch the money and who knows what else prior to me arriving. I am not sure why gloves weren't used, why a tong wasnt used. Why he didn't wash his hands. To top it off, he handled the hashbrowns with his bare hands for multiple orders. The handling of the food was an absolute trigger. I no longer feel confident in the cleanliness of their space. There was no effort in trying to prevent contamination, prevent transfer of germs, no attempt to maintain hygiene. I felt immediate asco seeing him handle the food like that. Even when they serve you fries, they use the scooper. Why wouldn't that be the standard. Absolute asco leaving this place. read more

05:19 on 04/13/2026. I spent nearly an hour in line because the employee at the drive-thru counter was so high on an unknown substance that he couldn't perform his job duties. I waited so long at the drive-thru that multiple cars pulled up behind me and eventually drove away. He was very forgetful, fumbling orders, running to the counter, back to the register, and so on repeatedly. Eyes were glazed over, but at least he had a smile on his face, occasionally trying not to laugh, so it must have been really good stuff. I work as a mental health and substance use disorder counselor, and I can tell you with almost 100% certainty that this employee was high as a kite. Long story short: do NOT go to this Jack in the Box unless you plan to wait in line for nearly an hour at 5 a.m. Avoid this place like the plague, at least at this time in the morning. I'm sure that the young man who was working that night isn't too happy with working a dead-end job at 5 a.m. for a low wage. I'd probably have to be high as well to work a job like that. With all that being said, we are paying customers who have a right to good service promptly. I'm here warning you that wicked lettuce operates after midnight. Yee Haw! Customers beware. Thank you and good night. read more

Kept coming back here because my onion rings are cooked to perfection every time. Then I started to notice how friendly the employees are. This is my fave Jack in the Box and the location is convenient for me. Great Job! read more

This is the second time I've ordered food from here and the entire delivery was trash. 47$ right into the garbage. And why the hell was the jack spicy chicken THAT SPICY?! it's never been like that. Ever read more

Make sure to check your items before leaving. Drove all the way back to get missing items and the workers didn't want to give missing items. read more

Unfortunately, this place is terrible. One star all day long we went through here to get a few cheeseburgers and fries for lunch and they messed my entire order up and over charged me and did not give three items I was supposed to have. There was a language barrier for sure I did not really understand unfortunately what I was saying too much. If they did they would've messed everything up I'm assuming. they left off three french fries. They put onions and tomatoes on my daughters burger that I asked for cheese only. They left cheese off of the other two burgers and still charge me $18.46 so I am not happy with this. read more

Jack in the Box - a sign in the window - Burgers Near Me - Los Angeles, California

it's crazy that the yelp rating for this location is so low, this is one of the best jack in the box locations around, they get the LTOs pretty early, basically never mess up my order, the food almost always seems reasonably fresh and not sloppily prepared. jack in the box is what it is - if you like it this should be a go-to location read more

really love josie's patience! Her customer service was on point! Definitely will be coming back loved the food.

Very rude young man who works at the register didn't even acknowledge me and had a terrible attitude I'm not sure what they might put in our food read more

I was in the drive thru last night at 1:22 no one answered I was waiting for 10 minutes at the drive thru white infinity Q50 and I seen a motor bike in the dinning lobby so I know someone was there working that is total unacceptable someone on clock and not working or answering they could've at least said they were closed I know someone was there read more

Have picked up orders here for others and have also made independent orders via drive through and with the app (recently). The first thing that anyone should pay attention to, at any fast food location, is the restrooms. This is an indication of the environment where the employees are required to "wash their hands" after use in order to return to work (H&S codes). Whether or not the facilities have been noticeably and reasonably cleaned as well as maintained with in stock inventory; toilet paper, seat covers, soap, paper towels (if necessary), and hand dryer (that actually works) should reveal a lot about whether or not the employees actually care about the tasks and responsibilities that were delegated to them in exchange for their bi-weekly consideration, which is the sole reason for why they signed up for the terms of employment to begin with. If they don't respect their position that provides them with their primary source of income then the overall consumer experience will depreciate greatly. Also, the majority of employees don't comprehend the fact that their intent to act in such an undesirable manner basically results in a diminished fair market value which equates to deliberate action by fraudulent misrepresentations, false advertising, bait and switch sales tactics, etc. My review of the location: the restroom negative 3 stars. The exterior environment surrounded by individuals who are not patrons. This can be mitigated considering, "the intent to act" in a manner by "forcing entry to private property" "with the lack of formal consent" of the ownership interest = trespassing (Civil and Penal code) the employees = some exude a sense of entitlement attitude. Actual food = have only ordered tacos and they were either not cooked properly (cheese not melted)! Or the lettuce seemed unusually prepared. read more

Manager threatened me because I asked for an item than was missing from my order. One of his coworkers showed him where he was wrong, he tossed the missing item at me and told me to leave. That's what you're getting into here, beware. read more

I went there , to pick up my order ... and the absolutely worst customer service! The name of the worker was Jasmine ... so nasty , so rude , and after shouting at me ..that the food was coming ... she tried to throw the order at me , via the pick up window ! No class , no decency...worst experience ever !!!! read more

The food quality here is absolutely abhorrent, I hadn't bought fast food in a while but this was the worst experience ever. Lettuce tasted rotten, meat was incredibly bad, it had such a strange taste. The only good thing about this place is the in person service, online orders however will certainly be mixed up. read more

Yay, 5 stars! No line! But I think it was just luck, a lot of people are leaving work early and it was just after the lunch rush. That's not why I'm leaving 5 stars though. The food was perfect today. The bun wasn't stone cold or flattened out by said stone. The meat was juicy, which with thin patties is easy to screw up. Even the bacon was better than ever. The curly fries were almost perfect, but I don't expect them to pick out the twice fried duds. I can just avoid those. The only downside is the price is up 20% since I was last here about a year ago. Who could have known the Taco Bell joke in Demolition Man was a prediction? A fancy date = fast food. Oh well... read more

How is it 24 hours if it's closed the store need to be open just people sitting around out there

The service at this location is HORRIBLE! Never in my life have I visited the same establishment on multiple occasions and received the same chitty service! This is ridiculous on so many levels. Items are missed, wrong things are given, food doesn't look eatable and is slightly tampered with, or they don't accept credit cards. It is always something at this location. My last visit from a few days ago was beyond disturbing and disgusting!!! The tacos were undercooked but stale; there was a double Jack with an obnoxious amount of mayonnaise and other stuff I've never seen and another breakfast sandwich that wasn't even on the menu. WTF!? Not to mention, except for the drink - everything I received was not what I ordered. This was far from what I ordered. Honestly...this tops it! My drink....I don't drink soda, but I wanted a Root Beer, and as I got to the bottom, I swallowed something and immediately opened the cup only to find chunks of a foreign object at the bottom of the cup! Unfortunately, this location ruined my experience for life. Never will I stop or consume anything from a JACK in a crack EVERY AGAIN! read more

Most locations, when something is wrong with this place signs out in the parking lot on the doors to give you a clue before coming in. I pulled into this location hoping for breakfast. I even took time at the menu board to figure out what it is I wanted. I did all of that only to drive to the speaker for the cashier to mumble something and to tell me that they are not serving food at this time. It is a 24-hour location. So as you know I was quite confused. read more

Late Night early morning after work I decided to stop and grab a breakfast sandwich before I went home. I ordered a number 22 without the sausage. I get home and sausage is on my sandwich and the hash brown was so hard and overly cooked that when I tried to break a piece it crumbled. There was no one else in the drive thru, just us, so there is no excuse for my food to be the way it is. read more

Jack in the Box - I asked for no sausage and that's what I got. - Burgers Near Me - Los Angeles, California

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Just got off the phone with them I couldn't add sauces for my meal online so I called to ask for them and the girl who answer was nice at the beginning but asked someone if they could put the sauces in my bag and the other lady in Spanish said crap no . So she tells me that the driver has left when I can clearly see that my driver is still in line . SMH . Asked my driver to ask they told him no it's already in the bag an nope no sauces . None for my tacos fries burgers or pancakes everything will be dry now . read more

Oh I put napkins& mild sauce in the bag. I hate liars. There's nothing but hot sauce in the bag and that's good enough for them. Also the lobbies closed. hey cashier dude, do you think it's OK to be using your freakin filthy hands , put them inside French fry cardboard cups and then scoop up French fries? Then take your hands and wipe it on your belly? really?! nasty!!!!! read more

ALWAYS missing or wrong items in the drive through. And half the time, the food is so stale or disgusting it's inedible. They forget the ketchup, and have terrible attitudes. I quit you, Jack. read more

Jack in the box pico blvd Didn't let me type a lot so did it a different way Horrible service and rude Took me 45 minutes to be able to get my food read more

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Had such a good experience here at Jack in the Box on Pico. The staff was extremely and I mean extremely friendly. They greeted me as I walked through the door. Even the store manager came and asked how is everything going . That's rare for a fast food location but here it is ... very pleasant encounter. read more

Bad service horrible management poor customer care fraudulent cashier service adding extra charge watch out

Jumbo Jack with cheese two. And fires larges anthd malth two taco chicken sandwich thats it for now and orange juice read more

Jack in the Box - My place were i live - Burgers Near Me - Los Angeles, California

I live nearby so I have been here quite a few times. It's never taking me long to get through the drive-through even when there's a line. I've never had my order wrong and the food always seems to be fresh and delicious. Honestly one of the fast food restaurants I want to go to in the area, I am not sure why the reviews are so low I have always had a great experience and will definitely be going back again and again. read more

Jack in the Box - Burgers Near Me - Los Angeles, California

These employees consistently make their Drive-thru a priority. There is an employee taking orders for drive thru constantly and they leave the customers inside waiting up to 10 minutes at a time. This place is either under staffed OR management doesn't know what they are doing. I come for fast food for lunch because I have limited time and I waste most of my time waiting for these employees to take care of us customers inside. I'm not looking for excuses, I'm looking for someone to get their stuff together. read more

I ordered three of the "two tacos" from the drive thru and when I got back home, there were literally three tacos in the bag. I was expecting six. What a disappointment at 3am.. This place is great since it's open 24 hours, but please get my order right!! read more

I love my breakfast burrito but I left after one young girl taking my order kept telling me to wait. After five minutes I again requested service and the response was a terse "wait". So I left and went to another nearby location. Hire for attitude and train for service. read more

It's like every other Jack in the Box drive thru I've been to, but slower. I swear that about eight minutes passed before I even moved forward one car length. Ever wait so long in line that you actually look around to see if you can escape the line and take off, abandoning your order? Yup, that slow. read more

Jack in the Box - The drive thru line that doesn't move. - Burgers Near Me - Los Angeles, California

Very bad service and extremely lazy stAFF. I ordered a grilled cheese and they had the audacity to microwave two pieces of bread with cheese and call it a grilled cheese. If you're going to take seven dollars for me please at least get the sandwich made right. The best part was it took them 20 minutes to microwave two pieces of bread and cheese. Better off eating elsewhere read more

I work late hours and this place never accepts orders after 3am. I know it's late but they are open 24 hours and I can't rely on them to have a snack/meal after my shift. They say "we are not taking orders" or just not answer the drive-thru when I go there. read more

purchase a large diet coke for over $3.80. it was terrible over carbonated with virtual no coca cola syrup. when i called they said their machines have not been working well. i asked them why are you selling a product that is no good. they commented that they do what they are told by management to sell the unacceptable product. i live in the neighborhood so i wonder what else like food they are doing this type of practice. my feeling is stay away if they conduct business this way read more

that one kid jimmy messed up my order didn't give me the right food and when I asked him a question he gave me a nasty attitude and was rude. read more

This lady in Jack-in-the-Box is the most rudest person I've ever seen in my life giving me cold fries how can I eat cold fries snatch my fries out my hand I will never come back here again read more

Jack in the Box - Burgers Near Me - Los Angeles, California

Zero stars the waitress wouldn't let us order because the system is "rebooting". You can order on door dash and called to see if it was open and it was. The manager was being completely unavailable. Never will be going back. This place needs new management. read more