i had an amazing tour! the apartment are spacious with luxurious garden. if you meet Indira you will be amazed by her professionalism and sense of hospitality I highly recommend the Shadows read more

Living in bay area for over 60 years, 12 different residences and now at the Shadows for over 10 years this apartment complex is by far the best place for me. Not only for all the amenities they provide, but for the easy and close access to 101 freeway, Safeway, downtown Mountain View and within 2 or 3 miles from San Antonio Shopping Center and Costco. Management is very friendly, helpful and always striving to make a better living experience for the residents. 5 stars. read more

The Shadow's Apartment seems to be better than the apartment that we stayed in before. Amber, the assistant manager, is very nice and she really knows her job. Her personality is very nice and we really appreciated her. Highly recommended to move in to Shadow apartment Thank you very much Amber for helping us. read more

My wife and I were forced to move to another apartment that I had lived in for almost 18 years. I had a major brain cancer just prior to that so, having to relocating was especially difficult. I have to say, Amber, the Shadow Apartment Assistant Manager, was very decent and especially helpful in assisting us. She seemed to be sensitive to my condition as she set us up. I truly liked working with her. She is truly a professional. read more

This is great property! Very safe for my family. The management is responsive and the grounds are kept clean.

I share a 3b2b with two other people and the apartment is very spacious for the price! We have lived here for a year and are now moving out for commuting purposes. We live on the second floor and have really nice high vaulted ceilings. The kitchen is on the smaller end but the living room is huge! Pros: really central location - super close to downtown, appliances are fairly new, and the rooms are spacious. It's pretty quiet in the complex itself (but do watch out if your particular unit is near a bigger street). There's an indoor gym AND an outdoor gym, and the sauna and hot tub are great! Water pressure is good and so is the AC/heating. The walls are fairly soundproof. Cons: the electricity does go out whenever there's a storm, but only one half of the complex - the side with the indoor gym and the hub always has power. The maintenance people are really nice, but some things can take a while (our washer would intermittently stop working and this took a month before they replaced it). Admittedly, that lack of urgency only happened once, and they have responded to everything else (peeling paint, bathtub leak, microwave handle coming off, broken window) promptly. read more

I've lived at the Shadows 13 of the last 14 years, in 2 different apartments. More recently I have been in a 1 bedroom apartment that is very spacious and sits on the second floor. Each apartment also gets a spacious locker for storage. The grounds are beautiful and very well maintained. I've always had a good response to maintenance requests, and Dan was always able to resolve the issue quickly. The apartments have solid walls, and so the soundproofing was great, which was really important to me. The neighborhood is excellent, very close to downtown, and Safeway within walking distance. The only issue I had that could not be resolved was with the water. It took a long time (a number of minutes) for water to become warm at the kitchen sink. It may have been due to the distance between my apartment and the nearest water tank, so most likely a problem for only a few residents. Overall, I highly recommend the Shadows. The price is a little higher than the average for the area, but you do get a lot of value for what you pay. I would still be there if finances allowed. read more

Beautiful, modern apartments with spotless spaces. Staff is incredibly helpful and responsive.

This is a Beautiful apartment with friendly management. It's quiet here, and traffic is good. read more

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Many issues and inconsistent answers. Tenant for a year, here's what we faced: - 3 power outages jan-March 2023 - parking lot lights are off, they have been non functional over a week twice this month alone - 2 car break ins - the sand court is not maintained and is planned to be torn down - maintenance is fast but there are constant issues; heat slow to water, heating not working the week before Xmas, cracks in the wall that are lightly patch and reappear every couple of months - you will negotiate rent but then when it's renewal they will try to quote you higher than website pricing even with a proof via screenshot - homeless people seen on the kid playground on multiple occasions This could be better and more reasonably priced. Half the time you call the assistant manager will tell you they're temp and can't answer your questions. I'll miss my neighbors but don't think it's worth the value. read more

I had an apartment tour with Amber today and she was so lovely! She answered all my questions and gave me great information about the property. She was just a friendly, lovely person overall. Thanks, Amber! read more

I stayed in the Shadows for about a year. The neighborhood is very warm and a huge plus with amenities (indoor/outdoor gym, pool, sauna, hot tub that's actually hot) and I thoroughly enjoyed it. Maintenance was also very quick. Even if it's a small problem, they were very quick to get it addressed even if I'm not home. My one small complaint is the thin walls where I could hear my neighbors (faint and can't make out words but it's still there) and the consistent gardening/maintenance work in the early mornings (which is great for the community) read more

I'm not a resident, but my friend lived here for the past year, and part of my job also requires meeting with property professionals. The property manager, Indira, is super helpful and responsive. It seems that if there's ever an issue, the property will fix it asap. Also, the location is pretty sweet. read more

Great place to live, spent a year there. Quiet and safe neighbourhood with Safeway at walking distance and very close to Mountain View downtown and major roads. Management is responsible and responsive. Never had any maintenance issues. Clean amenities and overall a great experience. read more

The Shadows was my first home in the Bay Area, and I stayed there for 7 years -- probably would have been longer if I hadn't bought a home. I never considered moving during my stay. The grounds are impeccably maintained, which was great for daily walks during Covid. I've hardly had problems with the unit; when I did, management is very responsive. Safeway is walkable. Location is central. Only minor issues are dated appliances and noise that comes with close living quarters, but I've learned to deal with them. Because of my long tenure, they didn't charge me anything when I moved out -- even got my security deposit back! read more

KATHY P is a former resident who left in 2019 with different management. I've seen almost the exact same thing said word for word when looking at reviews before deciding to move in. You will see her under the name "tnm0". She is trying to sabotage this beautiful apartment complex for w/e reason she is bitter about. The noise complaints are ridiculous, As others said previously its relatively quiet. Pretty much can hear a pen drop. And don't always expect YOUR NEIGHBORS to be considerate, its not on the staff, its on you to report them. You can easily make a noise complaint with the staff and they will give them warnings until enough is enough. Anyways beautiful placement, Great open parking, Sweet and quick communicative staff. Great amenities (Unfortunately for Covid-19 we don't get the full extent yet but that's not their fault they are working as fast as they can on it) and the Bart/Amtrak/Cal-Trains station is close by for those who work in SF. Disappointed there isn't any Fiber though given Googleplex Headquarters is a 5 minute drive. Last but not least, there are a lot of amazing hiking spots in the area and close to the coast. Beautiful views if you're looking to just GET OUT for some time. Nothing is a far drive away too! Palo Alto 10-15 min drive max w/o traffic, Sunnyvale same time frame. San Jose 17-30 min depending on traffic. You're in the heart of the Valley! So for those who do get a chance to read the newer reviews, please don't be turned off by old negative ones. read more

If you work from home or ever need to take Zoom calls, this is NOT a good place to live. There is always loud noise in this complex. Imagine this. Monday, leaf blowers all morning. Tuesday, construction crews jack hammering inside the building. Wednesday, lawn mowers. Thursday, crews hammering metal into the ground. Friday, workers using a saw to cut stone (which sounds like scratching a chalkboard) for hours. The noise never stops. If you enjoy peace, stay away. read more

I don't understand the noise complaint in the previous review. This apartment is so QUIET!! It's the quietest apartment I've ever lived in! The grounds are beautifully maintained, the staff is so helpful, and the residents are very friendly! I docked a star though because it is very, very expensive. It's considerably more than other complexes in the area and now that amenities are off limits due to COVID, it's getting harder to justify staying. Maybe we moved in during an expensive time, but I'd research prices again before recommitting. read more

Can't believe this apartment has 4 star on Google reviews after living here for 7 months. I'll give it 0 star if I could. Choosing to live in this place is the MOST REGRETFUL decision in my life. 1. Noise issue: The apartment has thin walls, which you can easily hear your neibors talking next walls. And no privacy at all. If you live on the first floor, you can clearly hear people walking upstairs. 2. Quality issue: The apartment might be built 20 or 30 years ago with very old heater and air conditioner. No central AC, only a 20-year-old air conditioner in the living room, far away from your bedroom. The heater produces LESS heat than the noises. They did the cheap refurbishment very often just to make the surface looks better. And they would also raise the rent for those refurbished units. They would never spend money on those functioning items which actually matters. 3. Health issue: There're lots of invisible cracks in the rooms. We lived in the second floor and once we smelled a strong smell of the paint, which turns out to be the ongoing painting jobs downstairs. The odor is leaking from the cracks of the building to our unit, which is harmful to our health. And the staff refuses to do anything about it. How could you live in such a place where they don't care about your health but the money? 4. Safety issue Apartment is located near the gas station. You can go into the apartment easily from the streets. No protection for your packages, your cars and of course they will not be responsible for anything. 5. Management issue When you move out, no matter how much effort you have spent to clean the room, they will spent every effort robbing every cent from you. They also make claims that "If you pay today I will give you some discount" because they know the moving-out charges are unreasonable. Finally, we paid more than $10K to break the lease and move out of this place. Becase health and safety is the most important thing to us. We were hurt not finacially, but also emotionally during the time we live here. I sincerely warn you not to live in this apartment, please.. where they spent all the effort only to rob the money from you. Wish you find a better apartment you like. Thanks for reading. read more

The Shadows Apartment is very overpriced. For less you would be able to get a comparable or even much nicer apartment close by. I would not recommend this apartment. read more

Lived at the Shadows for 2yrs+ and had zero issues. The staff is very friendly and responsive though I only needed to interact with them two or three times. The place is very quiet and has nice amenities. read more

Plusses: Nice grounds, nice countertops, nice patios and balconies, nice ceilings in upper story units, close to Google, private security patrol is visible. Minuses: Near nothing except Google. Not-nice ceilings in 1st floor units. No air conditioning. No hardwood floors. Pool and laundry closes too early (10pm generally), volleyball court unusable (net poles too low and a too-close balcony eats volleyballs). Rent is high. Master bedroom bathroom can only be entered from master bedroom (fine for families, but a major pain for three renters sharing a 3BR). read more

Stayed here for over a year and had a great experience. Leasing office was super nice, though I think I only needed to contact them once or twice, never had any problems with my place. Beautiful landscaping, quiet neighborhood. Would have loved to stay here longer if not for personal reasons for moving. read more

My wife, son, and I lived here for almost 2 years and had a wonderful experience. It's an extremely quiet complex with tons of amenities, but also a great location (2 blocks to freeway, 15-min walk to downtown and train station). Amenities include: two pools, volleyball court, grills, putting green, sauna, hot tub, common area, pool tables, small gym, bike lockers, storage lockers (free) Jennifer and the front office team are AMAZING! The best team I've ever dealt with who go up and beyond to make sure everything is satisfactory. Can't say enough good things about them. Thanks for making this feel like home for my family! read more

I love this place. We have stayed here for 2 years now and have just renewed our lease for another year. We moved here because it was very close to my husband's office. But now, even if their office has moved to Sunnyvale, we opted to stay here. First of, the unit is bigger compared to other apartments we have seen. For a 1-bedroom unit: the living room area is pretty spacious; the dining area can accommodate a rectangular table with 4-6 seats; and our Cal king-sized bed fits the bedroom perfectly, with enough room to move around. They also have ample space in the bedroom closet. And finally, they have a big patio (for lower units like ours) where you can set up some patio furniture. My son loves to play in there especially during Spring and Summer. The amenities are good. They have 2 pools, a gym area, play area, volleyball court, and a lot more. The laundry rooms are well kept, with enough number of machines. They just recently made renovations. They also have covered parking lots, plus enough guest parking space. The pathways are clear and clean most of the time. The trees and plants are trimmed regularly. Overall it's a nice and clean place. The location is also great and very convenient. Safeway and some restaurants are just a few blocks away. There are nearby parks for kids. Aside from N. Shoreline, it is also close to 101 and W. Middlefield Rd, but it's still quiet here, not much noise from the surroundings. There are 3 gasoline stations nearby, one of which with car wash facility, the other one with maintenance and repairs. They come in really handy. I must admit it's a bit pricey, but most apartments around the area have the same rates, or even higher. For the last 2 years we have received increase in the renewal rates, around 8%. But they provide free carpet cleaning and check-up on the unit. I only had maybe 2 maintenance requests and they were addressed immediately upon request at no extra charge. The admin office is very accommodating and helpful, too --- for contract signings, payments, and other admin-related stuff. Overall, we're pretty satisfied with the place. :) read more

I accidentally shipped one package to my old address which is here. The administration helped me to get my package back. Theresa is very friendly and helpful. read more

The Shadows is great. I lived here for a year and the management at Shadows has been stellar. All my emails were responded within 30 minutes. (I KNOW)Also, the team try their best to get any requests fulfilled as soon as possible. They made sure to always make me feel warm and welcomed. Thanks Shadows! read more

As you can clearly see, I'm not one for writing reviews on Yelp, but this was a special circumstance that motivated me. As an immigrant to this country, the Shadows was my first home and I could not have asked for better management or a better place to live and a place to call home for the last 3 years. The location is incredible and for any maintenance problems I've had, they've been incredibly quick to respond and resolve. Thank you to Indira and Theresa who have been such great property managers! read more

5 Stars all the way! Absolutely love everything about the apartment complex, people (Indira, Theresa, and staff are so incredibly helpful!), and landscaping. It's a real gem in tech centered SV and highly rec. to anyone looking for a relaxing place to come home to with all upgraded appliances and amenities. The rare times there was an issue (garbage disposal, etc.) the staff was prompt, considerate, and efficient. For those questioning the price - I understand as I did lots of research when deciding to sign a lease. This was worth every penny as I truly enjoyed my time there. read more

EDIT: Thanks for the response, but we're not removing this review. You took so much of unjustified money from us with your overpriced apartment. I'm now telling all of our friends and FoFs to stay away from your apartment. We did bring the noise concerns to your manager, and nothing happened. Terrible noise problems. We can hear the neighbor talking clearly and everytime they slammed the door we got disturbed. Unable to sleep because of it and have to move out. Apartment manager was dishonest about the noise issues when we toured the apartment. Also a very old apartment, for this price, you can get a much better rent elsewhere. The price is ridiculous $4000 for a 2br apartment. They just try to get as much money as possible from you when you move out and didn't care about you. Very poor ethics. Do not rent it or you will regret it. read more

Lived here for one year. Close to groceries, downtown, and route 101. Did not face any major issues while living here. Some minor issues related to repairs were dealt quickly. Management organizes little events, which give good opportunities for getting to know your neighbors. read more

We absolutely love it here. It's such a serene apartment complex. Beautifully maintained, with lots of flowers and trees everywhere. Our apartment is a one bedroom and is soooooo much better then our previous one in Mountain View (the arbors). It's beautiful, modern, very well maintained, and they fix everything immediately. Our dryer wasn't working properly and they came and replaced the same day, no questions asked. Amazing staff (Teresa, Indira, and bird are fantastic!) who are always super helpful. Nice pool and amenities. Gym is good, although I do wish they would turn the pool hall building into a pure cardio room and the current gym into a proper weight room. That would make a lot more sense. Altogether though we absolutely love it here. Our jobs moved but we're so happy that we're staying put! read more

I really appreciate the Shadows apartment continuing to update there property. It has been a great experience with amazing customer experience at the leasing office! read more

Moved in end of December and it has been an amazing month and a half. The Shadows has amazing repair service with fast response getting my bathroom window fix by the following day! So far I would definitely recommend this apartment to all friends and family! read more

The apartment grounds of Shadows feel like a botanical garden thanks to the staff who seem to obsess over making sure it's well maintained. We enjoyed the three years we spent here. read more

I lived in The Shadows for 3 years and had a great experience overall (except for ACCO cheating us out of the deposit when we moved out). I was in a 3 br / 2 ba upstairs apartment with the cathedral ceilings and real fireplace. My roomies and I made great use of our apartment with frequent bbq's, dinners, parties etc - some awesome memories. A lot of friendly, young neighbors around. The location is ideal - I got totally spoiled and I can't bear to live more than a couple of mins away from the highway now... plus having Safeway next door - very convenient. (But there's not much within walking distance - 25 mins walk to downtown Mountain View). The complex managers who live right there were always very helpful to us. ** Unfortunately, we had a very unpleasant move-out experience when after lying to us during the walk-through inspection ACCO, the company which owns the complex, decided to use our deposit and charge us extra to re-carpet the whole apartment. I would still recommend living here, but make sure to bring a witness and / or record the optional walk-through inspection to prepare evidence for the likely deposit dispute... read more

We are a family of four living in the Shadows Apartments and are very happy here. Our maintenance requests are handled promptly. We enjoy spending time in the putting green area, barbecue and playground with our children. Neighbors are friendly and have made living here feel like home. We love the mature landscaping which is meticulously maintained. Definitely recommend. read more

I recently moved in here with my family. The- moving in -process was as charming and easy as it can get. The Office was Great. They helped us a lot , especially Jennifer , who helped us do the process , as it was our first time to rent a home in the US. The apartment is clean and new and the whole place is so nice, calm and beautiful. It really is a great experience here and we all love it. They Take Care of this place ALOT. I will recommend this place to everybody who is looking for a beautiful quiet place to live. read more

Expensive yet small and noisy apartment. Not worth it. The complex is located between busy roads so it is very noisy. There's no gate and everyone can walk in freely. The walls seem very thin. With this price, it is better ro rent a town home. You will get more space and privacy. Apartments look old. Only positive is the garden looks nice. Cant believe anyone would rent these apartments! read more

I've lived here for about 3.5 years in a 3BHK with 2 other guys - overall this was a great place for us to live in. Very conveniently located with Safeway next door and 101, 85, Central Expressway just couple of blocks away. The best part about our apartment was that all 3 rooms were similarly sized and pretty large. They would also respond to maintenance requests fairly quickly. We moved out recently and the move-out experience was also smooth - they sent us a comprehensive checklist, along with details about possible charges against our deposit. About 3 weeks after moving out, we received a check with our entire deposit returned :) Overall, no complaints except that the rent is quite high in absolute terms, although other apartments in the area also have similar rents. read more