We've had a great experience living here. It is close to so many restaurants and both shopping malls. Ron and the maintenance team is always timely and efficient whenever repairs are needed, and they do a great job making sure issues are resolved quickly. It's reassuring to know that when something comes up, our concerns are taken seriously and addressed promptly. The staff is also very responsive, friendly, and easy to communicate with. They also make an effort to bring the community closer with events. Overall, we appreciate the excellent service and the effort the team puts into making this a comfortable place to live. read more

I lived at Springwood from 2013 to 2017, and then moved in again, living there from March 2018 to September 2022. I wish I could write a better review but I'm so disappointed by what was previously a great place to rent. The buildings are quite dated and the updates that have been made are of the cheapest quality. The old carpeting in the buildings was replaced last year...we all thought what had been placed was the liner and the installation people would be returning to lay the actual carpet. No...the carpet is just that thin and it causes sound to reverberate through the halls. The vinyl flooring in some units is cheap quality and poorly installed, so that it's constantly lifting. They continue to permit cigarette smoking on patios and balconies, and public areas around the site, which means there's smoke coming in through the windows, patio/balcony doors, and vents, regardless of whether you smoke. The complex spent three years and a lot of money to update the property, with the pool and hot tub, bbq area, and clubhouse were all unavailable during this time. The big reveal after all the work reflected that the only thing changed for residents was a nicer bbq area. The pool and hot tub, and all the chaises, tables, and umbrellas are the same that have been there since my initial residency. The clubhouse, which is only open during the management's working hours (unless reserved for a private event), is gorgeous but the main change is a remodel of the office space. The management and facilities staff are the only people who use the "clubhouse," and in great part due to the hours it's accessible as well as the fact that whenever someone goes in there, it feels as if you're interrupting the office staff having their breaks, hanging out and snacking, etc. All the parking spots were redesignated this past year as "assigned" spots, in a clear attempt to increase income for the management company. Residents must pay an additional fee monthly to reserve a spot, covered or not, and there are virtually no unassigned spots for additional resident cars or guests. The office staff regularly "patrol" the parking area for parkers who aren't "registered" and when discovering someone, send an email blast to the entire community calling out the car's identifying details and threatening to have the vehicle towed within a certain number of minutes if it's not moved. During weekends, the Springwood staff tend to park in the spots reserved for "new residents." Management sends email frequently admonishing residents that they've "been told" they cannot have anything on their balconies/patios, hallways, lobbies, etc. as if the residents are young children. I don't like when people break rules meant to ensure people's enjoyment of their rented home either, but there's a way to do this respectfully and a way to make people feel bad. When there are problems with the laundry room machines, the office staff will not assist. The response is that they haven't been trained on how to use the equipment or its software and residents have to contact the vendor (which never seems to result in a response). A dryer has been non-functional for months but despite numerous requests, the management staff have done nothing to ensure that it's repaired or replaced. With only 4 washers and 4 dryers per building, having one out of order creates a difficult situation for residents trying to do their laundry. On the plus side, the maintenance staff are without exception friendly and responsive. The apartments are in a great location and the people living there are generally quite nice, but there are few amenities and the management staff sometimes make residents feel like interlopers. read more

I really loved living at SpringWood apartments and I'm so grateful for the experience. Ron and Austin were always super friendly and helpful - they made a big difference in our stay, especially when we had some issues with our move-out date. Ron was really understanding and worked with us to find a solution that worked for everyone. It's clear that he genuinely cares about the people who live here, and that makes all the difference. Overall, I'd definitely recommend SpringWood to anyone looking for a great place to live. -- from Kehan and Yuwei read more

Couldn't recommend this place more. The Springwood team were fantastic from Day 1, very friendly. The community was great, felt very safe and the facilities were good also and well maintained. Great location. High recommend! read more

Ours was comparatively a short stay for about 10 months (before we moved out of CA). We (family of 3) thoroughly enjoyed our stay. Peaceful community, good facilities, friendly management staff, prompt maintenance staff. Walking distance to all stores in Foothill Crossing shopping centre was a big plus. Ron and Koty were very friendly and cooperative. read more

Housing is crazy in the Bay Area, so Springwood Apartments was a great find with good quality for the cost. The building is old and in need of renovation, so things broke fairly often in the apartment. This is also to be expected given California's building codes. However, the leasing office and staff is very responsive and super helpful. Every time that something needed repair, they sent someone to fix it that same day at no cost to me. The leasing office was communicative and made the moving in/out processes straightforward and easy. The apartment was clean and in good condition when I moved in. The location is great, next to a shopping center with a Trader Joe's, Riteaid, and USPS store. It can be difficult to pull out of the complex during rush hours, but it is close to the 280 on-ramp. It's also very close to the amazing Rancho San Antonio park and ~15 minutes from Stanford. The complex has a well-maintained pool, grill, elevator, and hot tub. The main office is very communicative when these amenities are out of commission and they fix them in a timely manner. There is also a parking garage for residents. This is a safe complex and a quiet community with a lot of families. Overall, I recommend staying here. I looked at several other apartments in this price range and nothing compares to the quality or reliability of Springwood. read more

Not only is Springwood a nice and quiet place to live, but the staff (especially Ron and Hugo) go above and beyond the call of duty!

Loving it so far, is set up in the hillside of silver lake so feels like you arent even in the city actually. Lots of trees on hill side and gardens all around the property for tenants. Parking included, units are a bit older but have been freshly painted with new flooring. I really dont mind it not being super modern since it is a large complex really set off to its self gated property for security is nice too. read more

My husband and I lived here on two separate occasions. So good we came back for more lol! We eventually realized the Bay Area was a pipe dream as we are not CEOs and moved north. If you can afford the Bay Area, this is a great spot. Pros: Overall, great place. Very helpful and friendly staff. The staff is beyond epic, you don't know how good they are unless you have lived at other apt complexes. Those peeps are so nice and caring!!!!!When apartment needed repairs/newer appliances, they were extremely fast at addressing these issues. As in, same day fixing some times!!! Only one gate key away from Trader Joe's, Peet's, Rite Aid! And a ~10-15min walk away from a park. Cons: I think I can just call these "suggestions"?? The interior hallway carpets REALLY need to be replaced. Probably so pricy to do so, since this place is pretty big, but wishlist!!! Laundry room floor states it contains cancer causing materials (asbestos). Maybbbbeeee just put in some non cancer tiles? They may have done this already?? Were there cockroaches outside sometimes? Yes. Inside apartment? No. (Just FYI The place we live in now definitely has them inside people's apartments...good times.) Good luck pulling out of the complex in the mornings... the traffic is nuts since you are right next to the freeway entrance and Foothill. The second time we moved in to Springwood our apartment had a slanted floor close to the wall along the entire length of the living room. It was not noticeable until you put a bookcase against it and realize it is really leaning away from that wall lmao! I never told management, I had already done the initial walk through and signed off, so that is on me for not catching that. I just didn't put any furniture along that wall. read more

(move out update at bottom of review) So here's the deal, they are raising our rent by 10% for Oct 2014. A 1 bedroom 769sqft now goes for $2310 or more, which is 10% more than we are currently paying and we just moved in last year. That merits -1 star if not more! You will be paying for the Los Altos name even though you are so close to (and basically in) Cupertino. I know I know.. this is happening EVERYWHERE but still I hate that I have to pay up and shut up. At least Yelp gives me a place to vent. For what you get (tiny kitchen, no laundry in unit, loud highway in background), I think they are overvaluing themselves. But, then again, everything out here is overvalued, including us techie employees ;) After speaking with other residents here, it seems like they are raising rents for everyone without discrimination, even longtime residents get annual increases of $200+ a month. The market is just so good these days they are doing it to match the market trends and they are doing it for all the residents. OK, rant aside, the venue is extremely safe and remarkably clean. I never saw ANY bugs in my apartment and it's pretty soundproof (although my downstairs neighbors complained when I was dancing to XBox "Just Dance" claiming that the bass was too loud and we were shaking their bookcase. So much for exercising at home..). The staff that work here are exceptional and really responsive. Also, at least the water/sewage/trash is included in the rent. Another plus, there is an elevator and security to enter the building as well as underground parking. Another thing I like is the indoor sprinkler system in case there's ever a fire. My cats hate water, but at least it will keep them alive should there ever be one. Oh, and response time for a ticket is RIDICULOUSLY GOOD. Like, almost same day or next day! And the guys who work in maintenance are super friendly and know what they're doing. I find the chlorine in the pool smells weird though! And, the nonstop sounds of the highways in the background isn't really easy to get used to. Before moving here I highly recommend you visit on a weekday and weekend to get a taste of the highway sounds. Also, the kitchen and bathroom counter tops are made of cheap plastic material and are not durable nor easy on the eyes. The kitchen is tiny and outdated and the bathroom door barely opens to allow you to fit inside. Also, our livingroom floor is a little uneven (we're up on the 3rd) which makes our furniture lean away from the wall towards the center of the room. We had to adapt by buying leaning furniture and using levelers. It's not a huge deal but I'm a perfectionist and hate leaning furniture even if it's only 5 degrees. I must say my neighbors are WONDERFUL! I have never had such respectful and friendly neighbors ever before. Everyone says hi to my toddler son when we cross paths and I've become friends with a few people who have fed my cats when I went on vacation or just invited me over for tea. People tend to stay a few years so you don't have people just coming and going nonstop. Move here for the location but if you're looking for a "deal" this probably isn't your best bet. If you want a safe and clean home in an excellent location that is very bay area priced, then this is your new home! Move out update 2017: Our rent didn't go up as much after 2014 so the 10% increase was only due to the huge spike the bay area rental market got in 2013 and 2014. Things have stabilized in 2015 and 2016 thankfully! Also, when we moved out we got all of our deposit back except for the standard $50 non refundable cleaning fee only applicable for those with cats. Of course, we aren't jerks and cleaned the places out pretty well right before moving :) read more

I've lived here about 9 months (since June) and I'm so glad I chose springwood. I live here with my boyfriend and we absolutely love it and wish we weren't moving states so that we could stay! Here are some detailed pros and cons: Pros: 1. Convenient location - on the highways, plus a short walk to Trader Joe's, Rite aid, a postal annex, Starbucks, and a bank. If we ever forget anything for a recipe, it's a quick ten minutes, so convenient! 2. Staff - Koty and Carol really care about each resident and get to know all of us. They are super thorough, and explain every bit of your lease. It's the most professional apartment staff I've ever known, and it's fantastic. Plus maintenance is wonderful! 3. Apartment itself - simple but spacious for the price. Fellow residents are never loud - it's a good mix of older people, families, couples... And I haven't had a single noise complaint. The insulation between apartments is amazing honestly. 4. Safety - I love that there are two keys (building + apartment) and that there is nightly security patrolling. I feel so safe and that was a really important thing for me. 5. NO BUGS!!! Cons: (only a few little things) 1. Not a lot of natural light, but we fix that easily with lamps. 2. I also wish there was a fitness center, since it's particularly difficult to go jogging by the highway, but again, not a dealbreaker at all considering the pros. 3. Insulation of windows (to the outside) - I've heard complaints about the highway, but my apartment faces the pool so I haven't had that problem. However, although insulation inside is great and you never hear other residents, you can hear them outside, though the window by the pool for sure. This was never an issue for me though since the pool isn't open at night, but I figure I'd let you know in case that's a deal breaker for you. Honestly, so many apartments in the bay area either suck with customer service and bugs and stuff, or rip you off with the deposit back, or they're great but overly expensive. As a reasonably priced apartment (for the area) with amazing pros for staff and service, I urge you to try this place. It's so worth it! read more

Folks, It has been 3 months living at Springwood Apartments. If you are still looking for a place to move into, I suggest you stop searching and make your way to the leasing office! I love this place. It is quite, peaceful, the staff is great, great location for shopping for essentials, and San Antonio Rancho park is right around the corner for running, hiking, or biking (Stevens Creek is not too far away, but not as convenient as SA Rancho). It is a safe place for family, the only two things that I don't like which is not a deal breaker, but must be honest. 1- Traffic is a little heavy during 7-8 am and 5-6 pm. 2- I hate that they don't allow dogs, but they do allow cats. I love cats, but wished I could own a dog. Besides that, you'll be happy living at Springwood! read more

Husband and I lived here for about 2.5 years. Just recently moved out due to acquiring a place of our own. Living here has been our best apartment experience. Staff is kind and quick to respond. Maintenance crew is top notch. They address issues quickly and are almost annoyingly nice all the time. Location is great as it is close to parks and walking distance from trader joes. Our only grudge was the length of time that the new clubhouse is taking to build, it's been under construction for what feels like 20 years, but I don't hold that against the management. Plus there was no construction happening outside of working hours so it was minimal disruption to our lives. Lastly, after we moved out, they did not charge us anything unreasonable from the security deposit, and we got most of it back. It's been a positive experience for us and I wish them well. I would recommend this place to friends and family. read more

Been here a few months and couldn't be happier! The amenities you would expect are not only present but well executed. Covered parking with nightly security, nice sized pool with hot tub, secured building access and washer and dryers in-building that accept credit card. The area is fantastic, easy access to major highways while still having a feeling of being secluded. Walking access to Trader Joe's, Starbucks, Rite-Aid and multiple restaurants has definitely come in handy. Plus it's great to be so close to the action of Cupertino and have the benefits of being in Los Altos. What really impressed me was the attitude management has towards their residents. The little things that I never would have expected make all the difference. Something as simple as offering free gift wrapping during the holidays makes a stressful time of year that much easier. Anytime maintenance has been needed they have given plenty of notice and do a full clean up afterwards. You can tell this is not one of the giant rental companies that treat everyone like a number, they actually get to know each of their residents. What a great place to call home! read more

My husband and I was looking at apartments since we were coming to end of our lease in few months. Carol with the leasing staff was expectational. We had looked at a few places prior to going to Springwood. The other places were pushy and wanted us to make a rush decision. The leasing staff at Springwood was a breath of fresh air. They took the time to explain the features, their policies and answer all our questions. Believe me, there were a lot of questions from my husband. We would have chosen Springwood but my husband was offered a job out of state. Recommend 100%! The property and neighborhood is exceptional. read more

This place is very well managed. The whole complex is clean and quiet. It's the perfect place if you work in the valley and need the good night of sleep. I had to end my lease early due to having to move overseas, otherwise I would have stayed for many years. read more

This, like most properties in the Silicon Valley, are too expensive and their lack of charm tells me that the developer is simply GREEEDY. Too bad. read more

Update to previous review: we got the apartment and absolutely love it! Such a cute place in a really safe area-- and the management is so amazing and great at communicating anything going on around the apartments! 100% recommend! So far so great! Visited the leasing office-- Carol was very sweet and helpful! Got to take a tour and see one of the 1bed/1bath apartments and loved it! Definitely older appliances, but they're charming little apartments-- very clean and cute and spacious. Haven't rented yet, but so far we've had a great experience. read more

I don't live here. Front desk staff especially Doug was exceptional. Couldn't resist but to provide my feedback. I must have looked at 10 different apartments before coming here. Most places just want you to sign the lease asap and hardly interested in providing information and even showing the apartment in some cases. They didn't have many apartments vacant. Still took lot of time explaining the features and giving me the tour of the whole complex including parking spot and gate to next door shopping complex. When I was ready to put down deposit but having hard time figuring out between 2 different unit, they encouraged me to visit the units again and take my own time. Good things about the place: - walkable to west valley elementary - Private property. Could be positive or negative depending on your experience. - Underground or covered parking. - Walkable to traderjoe and few more shops. - Nice neighborhood - Swimming pool is very well maintained I already signed at another complex before coming here. Couldn't cancel that in time. I will surely look this up when my lease is over. read more

We haven't rented a place yet due to delays associated with a troubled Northern California utility company that's been in the news lately -- but we will as soon as we have a firmer timeline for our upcoming remodel project -- so this is just to share our experience so far. We looked at a number of apartment complexes in the Sunnyvale/Los Altos area close to our current residence, and Springwood Apartments ended up being at the top of the list of locations we would consider. Several factors led us to putting Springwood at the top. First of all, Springwood is located close to our children's current schools, and it's also located within easy walking distance of Trader Joe's, Wells Fargo, and several other stores we frequent regularly. As other people have already mentioned, both 85 and 280 can also be accessed nearby. But there are other apartment properties in the area, so what really made us to put Springwood at the top of our list was the friendly and professional staff at the management office. Both Koty and Carol have been friendly and professional from the moment we first walked into the leasing office, always patient and willing to explain things clearly to us. Their professionalism really stood out among all the locations we visited. read more

For me, this review is LONG overdue. I have been living in waterside for the past 3 years, and I honestly couldn't be happier my with my living situation and I am so glad to have found this place. First and foremost, as some other reviewers have stated, the front desk staff (specifically Amica and Doug) are absolutely amazing at what they do, and they play a huge role into what makes springwood so great. Whether big or small, any concern that i've had these past 3 years has been immediately taken care of by Dough and Amica, and it just shows me what kind of service they want to provide, and they truly DO care about the well-being of the tenants (which i haven't really felt with some other past apartment managements at other apartments). As for the location and apartments itself, I've never had a problem with any neighbors; the complex is located literally next door to Trader Joe's, subway, rite aid, starbucks, and peets coffee (major win for me), and highway 85 and 280 are conveniently located close where I can get there in a matter of seconds, but not TOO close where I could hear the cars driving. Long story short, I definitely don't see myself moving out any time soon and could potentially see myself living here for many, many years to come. read more

First of all, I would give 6 stars if it was possible. I spent a wonderful year here, but let me explain. First the apartments themselves are very nice, clean and well maintained. The floor plans are very efficient. No wasted space in hallways, no bathrooms larger than the bedrooms (I have seen that). The living room and the dining room are spacious and I had no problem placing my stuff there. The pool is nice and warm, and it is not uncommon to find it all to yourself. The apartments are quiet, neighbors are nice. The location is totally fantastic, it is super close to Apple and you can go to Stanford via 280 in less than 15 minutes. Driving 280 is really nice anyway. You have a trader joes right next door. They even have a shortcut for you to get there. It is hard to say how great is to have a nice grocery store right there. But now the most remarkable part. The staff is outstanding! I have been lucky to have great landlords in the past, but they are at a different level. Especially Doug and Sehin were always super friendly and so helpful. These guys know how to make you feel at home, and well, they actually live there which speaks highly of the apartment complex. I will share this story too. When I left, the movers accidentally packed the microwave dish and the garage opener. Do you know what was their response? Don't worry, just mail it back when you get it (which I will do this weekend) . They didn't take a cent out of the deposit and I already have the check. That's right, a happy deposit story. Not something you see everyday. They are also super honest. They kept asking me if I was bothered by noise from the highway. I had no issue at all, it was pretty quiet, but I appreciated their concern. I am probably missing something, but I have nothing other than great things to say about this place. If I was to return to California, I would live there again. read more

My fiance and I moved into our two bedroom in Dec. I really liked the management staff. They seemed very professional and warm. We immediately experienced stomping noise from the upstairs neighbor. The stomping happens day and night up until midnight. The stomping literally shakes the thin old walls of this place. Our pictures are always crooked. Spoke to management many times. They did speak to the stomper to tell him to mellow out. They even went up and saw how he walked. Once they left he immediately went back to stomping. I way 210 pounds and walk around without one complaint from my downstairs neighbor. So it can be done. I have had it with getting woken up every night by this stomper either going to bed late or getting up noisily to pee multiple times a night. My advice is to stay clear of this old thin walled warped floor place. We will be out of here as soon as our lease is up. read more

I lived in Springwood Apt for about 3 years. Its definitely one of the place I would recommend to my friends if they are coming to bay area. A lot of places like Rite-aid and Starbucks are nearby. Moreover its quieter here and residents are really good. I cherish my time spent here. 10/10 read more

I was surprised to see that no one had written a review about SpringWood yet! I've lived here for about 6 months, and absolutely LOVE it! SpringWood is the best of both worlds-- owned and run by a larger overhead company, but the whole staff is so nice & personable, they never forget a name and face and are readily available in the office, by phone or my personal favorite, by e-mail! Wendy at the front desk is probably the happiest, 49er faithful you'll ever meet! And Christina, who I think is in charge, is the best landlord you could ever have! Sometimes I just e-mail her with a question or two and she e-mails me back right away, and she has definitely gone out of her way more than once for me. Great community, right off Foothill Expwy and close to 280 and 85, AND you can walk right through the back gate to Trader Joe's, Rite Aid, Nail Place, Dry Cleaners, etc etc. There is a nice pool that is heated year round, they have gas grills that all residents are free to use, and there's even a sauna off the clubhouse! The best/most important aspect is the size of the apartments. I searched all over Los Altos/Mountain View/Cupertino, etc and the ones at SpringWood were the most spacious with basically every amenity that you need! Hands down, a really great place to live! read more

Like Pratap, I do not live at Springwood, so this review is limited to the staff. I am driven to write this review based on the lasting impression the management team at Springwood has left with my family. I had the pleasure of interfacing with Doug (Assistant Manager), who absolutely embodies customer delight. Beyond just that, his passion for what he does made us feel absolutely at ease and welcomed. You can feel the genuine care from the staff, and it was the first property (and we've seen many) where I instantly felt like we were being invited into a community. Whenever you deal with any rental property, things will break, neighbors will have loud nights, and improvements could always be made, and so the real difference is the efforts made by management to ensure a pleasant, enjoyable, and safe stay. I strongly feel the present team is positioned to do just that. While we haven't yet made a final decision on where we will reside, I felt compelled to share this initial experience. read more

I lived here for one and a half years with my wife as tenants. They did our thorough background check before they rented the place to us. Which made perfect sense, since during our whole stay we found all our neighbors very friendly and helping. The office personnel there are always eager to help. A couple times we had problems with dishwasher and towel hanger, which were fixed the same day. I recommend this place without any hesitation. I found the rent and the annual increase very reasonable considering our beloved Bay Area. read more

I've lived at Springwood for 6 years or so..I will try to point out the good and the bad...Having worked in property management for a while, I deal with residents complaining about the stupidest things all the time. Therefore, my review will actually be an objective one and not one written by someone who was used to having multiple servants in their home country and now doesn't even know how to change a light bulb. THE BAD: PATIOS: When they were remodeling the patios, it was very inconvenient and noisy. I had to take all of my stuff out and put it in storage. But on the other hand, now the patios look absolutely gorgeous...they were completely redone. HEAT/AC: I live on the third floor and I've had several problems with my heating system not functioning. We had to buy a space heater in order to be able to make it through the night. The system is old and always has problems CAR BREAK-INS: My husband's car got broken into twice, but all of that happened in 2008. Since then, the management changed the courtesy patrol and I haven't had any other problems of that sort. Also, most of the people who do experience break-ins that are more frequent than normal - leave stuff in the car such as laptops, iphones, etc...So, of course those cars are going to be more attractive to thieves. And there are thieves everywhere, be it Los Altos, Sunnyvale or San Jose. It is insane that some people actually expect the management company to keep tabs on everything and everyone. In response to the security cameras the other review was pointing out to: the reason they don't put them up is not because they don't care to spend the money on them, but because it is illegal to do so. All kinds of crazies can sue you for invasion of privacy. THE GOOD: -MANAGEMENT: Absolutely wonderful people! Do you know how hard it is to keep a smile on your face every day while you listen to a crazy paranoid man telling you that he can hear his upstairs' neighbor's car's walk at night? Oh yeah...You won't believe the crazy stories these people have to put up with every day and they do it with warmth, grace and care. So, don't put down a company just because you are a spoiled brat used to mommy and daddy doing everything for you and you look for any opportunity to complain so you'd be the center of attention. I give the management props for their patience with all the crazy residents one can encounter in an apartment community... LOCATION: What more can you want? Trader Joe's and Veggie market in walking distance, same with Lucky's and Safeway...Plus you are right there next to 280 and 85...I go to SFSU and it takes me 35-40 minutes to go to school...Amazing location! QUIETNESS: Yes, at some point there was a lot of noise due to remodeling, but everything was done to improve the place where we live at. And they did a terrific job! But now it';s time to put the noise behind us and rate this complex for how it really is today: EXTREMELY QUIET and pleasant to love in. I would definitely recommend Springwood to my friends...My husband and I just bought a house, so we'll be moving. But having lives in Palo Alto, Santa Clara and Los Altos/Springwood- this has been my favorite by far. It's just sad that bitter people take more time to write reviews than people who are satisfied with living here. I had to write this review just because I got pissed to see how mean and injust some residents can be. I hope you will consider it... read more

I lived at Springwood for 4 years and overall it was a very good experience, especially regarding the managerial and maintenance staff. They work very hard, do a great job, and are really kind and considerate of their tenants needs. The only reason I didn't give it five stars is because the complex is old and very frequently things are breaking down, such as the garage doors, washers and dryers, plumbing, etc. Granted, they do try to fix these things as soon as possible, but maybe it's time for new washers and dryers and a general overhaul as opposed to a new club house being built. Just my opinion, but I do thank the staff for all their help and kind consideration both when I lived there and when I moved out. read more

Pros: Convenient location ( walking distance from Trader Joes, Subway, Starbucks, Petes, Pharmacy, Salon, ATM and gas station ) I love the quiet neighborhood with security patrol at night. Apartment Sq. Footage is higher than most other apartments in the area. Clubhouse can be rented for special events and the complex comes with a pool/bbq area. Easy access to Highway 280 or 85 Cons: Rent is a bit steep and keeps getting higher every year. (this year rent was increased by 8 percent) Needs a gym within the complex. read more

A new management company took over some time around 2015 & the vast majority of the glowing positive reviews refer to the previous staff. The current staff is in the business of maximizing profits by keeping your security deposit & attempting to charge you for wear & tear. It is plainly obvious that the recent positive reviews are fake & probably posted by friends of the staff. Avoid this place at all costs. I know; you're here because you're looking for an affordable place. I would've left a long time ago if it wasn't so costly to move. I'm sure there will be some retribution from the leasing staff once they figure out who I am. Positives: 1. Great location, you can walk to Trader Joe's, Rite Aid & the vegetable stand. 2. The maintenance staff is very friendly & most (tall Hispanic man & shorter young man) of them do a great job. Some are not & they have to come back to fix it again. The staff better be good, things break down quite often here. 3. Mirrors - Lots of mirrors, if that's your thing. The reasons why you shouldn't move here, in no particular order: * Rent - They increase rent by 10% or more every year, despite telling you that they only do that to long time renters who have cheap rent. Before I signed, Doug (no longer there) told me that the apartments that were initially renting for $1k were raised significantly to catch up to the other more expensive apartments. Makes sense. I rented an expensive apartment, but the rent has gone up by more than 10% each year. When I asked why they didn't keep their promise, the leasing manager told me I should go shopping for other apartments in the area. * Kitchen - The stovetop electric coil, feels like cooking at a campout. The kitchen lights will flicker in & out. Your faucet handle will not stay in place, slowly turning off your faucet mid stream. Sink is really shallow (about 6"). Your garbage disposal is good for a breakdown biannually. The cabinets are from the 70s & have been painted over 50x. The fridge is from the 70s; good luck playing Tetris trying to put your groceries away. Your dishwasher is old & you will need to run it twice before you get anything clean. * Bathroom - The shower stall tile is fake, i.e. one of those plastic covers that looks like tile, but it's just one flat sheet of plastic. There is no tile or granite. Your sink & shower will not drain & will need maintenance every two months. Toilet has had no issues, other than the handle occasionally sticking. * Infrastructure - The building is old. Things will break constantly. You will have power outages in the summer when people use their A/C. The ceilings are low, giving the feeling of living in a basement. Speed bumps will kill your car. Front door keyhole is damaged. No cable wiring to the bedroom. * Laundry room - The laundry room is filthy. You will see detergent on the floor, dirty lint traps, random "home concoction" liquids being used as detergent. The washing machines will have residual bleach & softener to screw up the next wash. * Water - The water is disgusting. It leaves a white residue that isn't initially visible, but you will see it settle on anything that it has touched - the sink, the mirrors, your water filter pitcher, your flatware, your dishes & your cookware. I switched to drinking bottled water in the apartment. * Garbage - Many residents seem to think it's ok to leave their garbage in the hallways until they're ready to take it to the chute. It stinks up the hallways. Some residents don't even bother to throw it down the chute, they just leave it on floor of the garbage room. * Parking - Your car will get banged up. Blame it on the trees, the contractors who are constantly renovating the apartments or your friendly aggressive neighbor. Each of my cars has some major dings & scratches that weren't there before. * Staff - The leasing office is awful. If you see a strange woman walking around taking photos behind the bushes, that's one of the the leasing ladies taking pictures of residents, cars & property under the guise of taking pictures of flowers. Here's the kicker. When you're ready to move out, they will insist on walking through the apartment for damage. Two of them come (I wish I knew their names but the website doesn't list their staff), refuse to take their shoes off & start nickel & diming you. They charged me for wear & tear on the carpet, the new paint that goes on the kitchen counter top, the replacement of the faux tile in the shower (the cheap plastic that put over the wall). These are all ordinary wear & tear to a rental, but they will fight tooth & nail to charge you for this & not only refuse to return your deposit, but also charge you for wear & tear to the apartment. By law, the lessor is responsible for cost of wear & tear. But management will cite bogus rental laws to keep your deposit & then try to charge you more. I still have not received my security deposit. read more

Springwood Apartments - You never know what the washing machine will gift you at Springwood Apartments. - Apartments Near Me - Los Altos, California

The BEST apartment complex I have lived in! The maintenance staff is the best part aside from the beautiful scenery and landscaping. Springwood's maintenance and staff are very helpful and friendly and are always very respondent to ANY and EVERY situation. The pool and clubhouse is always open until 10 pm and they always have security that patrols the complex at night so I feel very safe and comfortable during my sleep hours. Even other residents are very friendly and respectful and that's just the type of environment this place gives you. Other apartment complexes in the area do not have what Springwood offers and are priced well above this complex all the time. There is even a shopping center next door such as Trader Joe's, Rite Aid, Starbucks and Peete's Coffee (because who doesn't love coffee just feet away), and my favorite is the Foothill Produce store where I get all my organic fruits and vegetables for a very low cost. To say the least it is a hidden gem of an apartment complex. I would highly recommend this place to anyone who is moving to area short term or long! read more

Springwood Apartments - Apartments Near Me - Los Altos, California

Home for more than an year. Staff are very friendly and helpful. Never had an issue with anything. There is a very nice shopping place next to the apartment complex making the life in the apartment even more convenient. In one word, its an awesome place to live. read more

Well we've been here over a year now, and I must say things are as good as the first day we moved in. The office staff always smiles and answers any questions I may have no matter how trivial they may be. I had maintenance at my apartment once when the lights in my kitchen were flickering. They came the same day I reported it and took care of my problem. They even cleaned up after themselves which was nice, at my previous place I was always wiping down or sweeping up after the repair man. They don't have a gym yet but that's ok, because there is a new fitness center that opened up less than 5 minutes from here. With Trader Joe's, Rite Aid, Peets & Starbucks Coffee and Wells Fargo bank next door, I hardly ever need to use my car. read more

I have had the pleasure of living at Springwood for well over 15 years now and do not plan on moving anytime soon. The property is so convenient with the shopping center connected to it. Being an older widow this make my life much much easier for me. Nearly everything I need is right there. It also helps that they have elevators to help me get up and down with my groceries. Another plus is they have ample parking for guests, this is important to me as my children & grandchildren visit me often They have recently went through a property management change and I must say they are doing a wonderful job. It is nice to see that they have a security guard posted now as I feel much safer seeing them around the property. I am thankful that the maintenance staff that has been here for about the same amount of time as my residence still work here. Whenever I need them to fix something they move so quickly and are very nice guys. The front office is very pleasant and responsive and host some fun community events. The last Snow cone event was very delicious! Yes, rent is high but it is the price we pay for being in the area. I believe though I still pay less than what other complexes charge in the area. read more

Springwood Apartments - View from my balcony. So peaceful to wake up and have coffee in the mornings - Apartments Near Me - Los Altos, California

My husband and I lived here for 9 months between the sale of our townhouse and purchase of our new home.    The location was centrally located with easy access to 85 and 280. Also, it was a short stroll from Starbucks, Peets, Trader Joe's, and Rite Aid.   The leasing staff was not pushy and was very helpful during our search.  They even recommended other apartments as an alternative. Ultimately, we decided on Springwood based on the location and the great leasing staff. For maintenance, the response was prompt and easy. The maintenance staff was always courteous and worked around our busy work schedule. Overall, I would recommend Springwood to friends and family. read more

Beautiful landscape. Large and bright apartments. Garage, a lot of parking spaces if you have additional vehicle. Pool is always clean. Club house is amazing with TV connected to free wifi. Staff is very helpful and friendly. Very convenient having shopping place and gas station next to complex. Awesome place to live. Like it very much so far. read more

Ideal location near major highways to get anywhere you need to in the Silicon Valley. Well-maintained, friendly staff, convenient to Trader Joe's and coffee shops, and San Antonio open space park. Very safe and clean. I look many places before I found this gem! I highly recommend this apartment to feel like you are home. Great value too! read more

We lived here during our home remodel for about 9 months. It was fantastic! I felt really safe living here and it was so convenient to park. It was close to the major highways and walking distance to some shopping. Security patrols were a comforting sight to see late at night. The entire staff was great to work with. The only negative is that our bedroom windows were not insulated well. We had the top floor and it faced the highway, so it took some time for me to get used to the road noise. read more

I lived in Springwood Apartments years ago and thought it was clean, safe and had good size apartments. The area is very nice and near places to run, walk and ride bikes. Most of all, Wendy at the Springwood Apartments is super and even better that she is a 49ers fan! read more