Justin has been amazing to work with! Very responsive and knowledgable throughout the entire…read moreprocess. We are very excited to be moving into the Madera next month :)

lived here for almost 13 months (feb 2025-march 2026)…read more loved the location and size of apartment complex- this was my second prometheus property ive ever lived at (i lived at the hadley prior to this in 2022-2025). while madera is a tad bit older and very Y2K (i think the property is 10-15 years old?) the quality of the structure itself is more robust compared to the hadley. the only pros i liked about this unit were: the location (i love downtown mountain view, the size of the apartment complex (i came from the hadley where that is a super big community- too many people!!! that was too overstimulating. madera is more midsize ), and the sense of community (people were very active on the tenant forum, had seasonal get togethers/ activities, plus the community itself organizes a bi weekly brunch thing (not ran by the madera staff btw, this is soley organized by the people that live here!) yes there is an ant problem like everyone else is saying- ive only observed this in the spring and summer time- use the ant baits they sell at target. my only gripe about this place and reason of why i wouldn't come here again is the quality of maintenance. when i toured the unit i moved into there was a functioning door knob to the outdoor patio- i had this in my video i recorded touring the unit. moving into the apartment, the knob was changed into a weird lock thing where i could only open and lock the door from the inside (see pictures) also the quality of paint at move in wasnt that great. i also attached pictures of what that looked like at the time of move in. you do get charged for paint maintenance at the time of move out so be forewarned that even though you will be charged, the quality of the paint labor isnt even that great for the next tenant. i was not charged for paint at the hadley but that complex is new... idk... im still questioning how apartment complexes come up with these crazy charges i had my fridge replaced mid lease due to ice maker issues. communication was good and everything but i wish they did a more careful job of moving the fridge in and out of my apartment while i was not home at my apartment (i gave them permission to do this while i was in the office). i noticed door scratches/scuffs at my front door and the fridge replacement was not clean (im a clean freak!) i also had a move out inspection i requested to be present in and the maintenance person that was conducting it didnt put his bootie covers on (i have a no shoe in the house policy) - that kinda rubbed me the wrong way. just another reason why i wasnt found of the maintenance quality. living at the hadley, their maintenance puts on booties regardless every time coming into the unit!!! people have complained about the caltrain noise. honestly i dont mind it much lol. i lived in the unit towards the back of the complex (on villa street so i didnt hear much of it) BUT for two years living at the hadley my units were facing evelyn - so i def heard the caltrain noise then... didnt mind it tho but i know those who are sensitive to that would hate it would i live at this community again? probably not. if i ever move back to the apartment life (i now live in a house), i would probably try my luck at 100 moffett who is also ran by prometheus. it is the same community size and similar age of madera... but i am weary of the maintenance staff / quality. maybe i was spoiled by the hadley but if they are all prometheus properties you would expect the same quality all around

Best place and location. Good thing - washer and dryer included. No additional chargers for water…read moreand garbage. Few things - rent is expected to increase at 7% YOY. Check on sunlight if it's important for you. Because the community is with redwood trees, certain apartments might not get enough sunlight during the day.

I lived at The Meadows for a little over three years, and I genuinely don't think I could have…read morelucked into a better place to live in the Bay Area. What made The Meadows so great was the combination of the people, the property, and the location. The management and maintenance teams were wonderful throughout my time here, the community was friendly, and the grounds were always exceptionally clean and beautifully maintained. There's a ton of greenery throughout the property, and it always felt like the people taking care of the community genuinely cared about making it a nice place to live. That experience started before I even moved in. The leasing staff took the time to understand what I was looking for and helped me find a unit that fit my preferences. They were even gracious enough to work with me on getting a better deal. Looking back, that first interaction was a pretty good indication of how I'd be treated over the next three years. I also really appreciated how reasonable management was when it came to renewals. Even with the rent-control limits on annual increases, my rent generally went up by less than what they could have charged. I never felt like management was trying to squeeze as much as possible out of existing residents, which unfortunately isn't something I can say about every apartment community in the Bay Area. Maintenance was excellent too, although, honestly, the fact that I only had a single maintenance request in more than three years probably says something on its own. When I did need help, everyone I interacted with was friendly and helpful. The Meadows is also easily one of the cleanest apartment communities I've ever seen. When I moved in, it was obvious that they had put real care into preparing and cleaning the unit. As someone who is pretty particular about keeping my own home clean, I appreciated that. I noticed the same attention to detail when I moved out and saw the cleaning checklist they use to prepare apartments for the next resident. It was surprisingly close to the kind of checklist I'd make myself. My apartment had wonderful natural light and became an incredibly cozy home for me. I faced the expressway, and while there was a small amount of road noise, it was never enough to really bother me. More than anything, I loved coming home every day. That may be the simplest and most important compliment I can give a place where I spent more than three years. The location was great as well. There are restaurants and grocery stores nearby, plenty of good routes for running and walking, and it's incredibly easy to get onto highways. The property itself also has great amenities, and I particularly appreciated how well the gym was maintained. Despite being so conveniently located, the community always felt comfortable and safe. I never felt uneasy living or walking around here. There were also community events throughout the year that brought residents together. I certainly didn't go to every one, but I appreciated that they existed and that management put real effort into making The Meadows feel like a community rather than just a collection of apartments. Even moving out was surprisingly easy. Everything was handled professionally and straightforwardly, without unnecessary stress or surprises. It was nice that my last experience with the management team was just as positive as my first. The only reason I moved was because I wanted to live in a different part of the Bay Area. It had nothing to do with The Meadows itself. Over the years I visited plenty of other apartment communities where friends and coworkers lived, and I honestly never came away wishing I had chosen somewhere else. It's rare to leave an apartment feeling genuinely sad to go, but The Meadows really became home for me. I looked forward to coming home every day, and I'm incredibly happy I stayed as long as I did. (ps. videos are from the day I moved out; the place looks even better after they take a pass before the next tenant's move in)

Such great apartments, I love it here! Wonderful staff and a wonderful community for families.read more

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We've had a great experience living here. It is close to so many restaurants and both shopping…read moremalls. Ron and the maintenance team is always timely and efficient whenever repairs are needed, and they do a great job making sure issues are resolved quickly. It's reassuring to know that when something comes up, our concerns are taken seriously and addressed promptly. The staff is also very responsive, friendly, and easy to communicate with. They also make an effort to bring the community closer with events. Overall, we appreciate the excellent service and the effort the team puts into making this a comfortable place to live.

I lived at Springwood from 2013 to 2017, and then moved in again, living there from March 2018 to…read moreSeptember 2022. I wish I could write a better review but I'm so disappointed by what was previously a great place to rent. The buildings are quite dated and the updates that have been made are of the cheapest quality. The old carpeting in the buildings was replaced last year...we all thought what had been placed was the liner and the installation people would be returning to lay the actual carpet. No...the carpet is just that thin and it causes sound to reverberate through the halls. The vinyl flooring in some units is cheap quality and poorly installed, so that it's constantly lifting. They continue to permit cigarette smoking on patios and balconies, and public areas around the site, which means there's smoke coming in through the windows, patio/balcony doors, and vents, regardless of whether you smoke. The complex spent three years and a lot of money to update the property, with the pool and hot tub, bbq area, and clubhouse were all unavailable during this time. The big reveal after all the work reflected that the only thing changed for residents was a nicer bbq area. The pool and hot tub, and all the chaises, tables, and umbrellas are the same that have been there since my initial residency. The clubhouse, which is only open during the management's working hours (unless reserved for a private event), is gorgeous but the main change is a remodel of the office space. The management and facilities staff are the only people who use the "clubhouse," and in great part due to the hours it's accessible as well as the fact that whenever someone goes in there, it feels as if you're interrupting the office staff having their breaks, hanging out and snacking, etc. All the parking spots were redesignated this past year as "assigned" spots, in a clear attempt to increase income for the management company. Residents must pay an additional fee monthly to reserve a spot, covered or not, and there are virtually no unassigned spots for additional resident cars or guests. The office staff regularly "patrol" the parking area for parkers who aren't "registered" and when discovering someone, send an email blast to the entire community calling out the car's identifying details and threatening to have the vehicle towed within a certain number of minutes if it's not moved. During weekends, the Springwood staff tend to park in the spots reserved for "new residents." Management sends email frequently admonishing residents that they've "been told" they cannot have anything on their balconies/patios, hallways, lobbies, etc. as if the residents are young children. I don't like when people break rules meant to ensure people's enjoyment of their rented home either, but there's a way to do this respectfully and a way to make people feel bad. When there are problems with the laundry room machines, the office staff will not assist. The response is that they haven't been trained on how to use the equipment or its software and residents have to contact the vendor (which never seems to result in a response). A dryer has been non-functional for months but despite numerous requests, the management staff have done nothing to ensure that it's repaired or replaced. With only 4 washers and 4 dryers per building, having one out of order creates a difficult situation for residents trying to do their laundry. On the plus side, the maintenance staff are without exception friendly and responsive. The apartments are in a great location and the people living there are generally quite nice, but there are few amenities and the management staff sometimes make residents feel like interlopers.

I don't Yelp often and but I had to share an experience from yesterday. We are new to the complex…read moreand had an issue with our key/door. I randomly ran into Dana as she was doing some general upgrades around the complex and let her know our problem. I am not exaggerating in 8 minutes Ramon and maintenance was at our place with a new deadbolt. I have literally waited longer for the check at a restaurant before! Amazing start to the next chapter #emptynest.

I lived here for a wonderful 2.5 years before moving away. This was one of my favorite places I've…read moreever lived. The apartment was fully renovated before I moved in and was beautiful! If I ever had any issues, Ramon and his staff were quick to respond, often within 10-15 minutes, even for a slow drain. The grounds are lovely and well-kept, including the pool and hot tub. It's a great community, and I miss it. Ramon, the property manager, lives on-site, and both he and Dana, the office manager, were always kind, helpful, and responsive. The community is close to many conveniences but is surprisingly calm and quiet, despite the proximity to El Camino Real. Would highly recommend to young professionals in the Mountain View area!

I rarely write reviews, but my experience with Verve Mountain View has been so shockingly…read moreunprofessional that I feel compelled to warn others. Here's why: Automatic Payment "Glitch" vs. Rude, Threatening Letters My rent was a few days late because Verve Mountain View's automatic-pay system failed to deduct the funds from my bank account--an issue entirely outside my control. Instead of sending a polite reminder or even a simple "your payment is late" notice, they inundated me with multiple letters dripping in threatening language, accusing me of deliberately shirking payment obligations. They offered zero explanation or apology for their system error. No Prior Notice, No Communication--Just Hostility At no point did I receive a text, email, voicemail, or any warning that the automated payment didn't go through. I've dealt with dozens of landlords and apartment complexes over the years; this is the first time a company blamed me first and asked questions later. Their "late fee" notice was written in a snide, combative tone--no "hello," no "please let us know if you have questions," just curt demands and threats. It felt like they were deliberately trying to intimidate tenants instead of providing straightforward information. Unapologetic, Unaccountable Behavior When I reached out to explain that the problem was on their end, the response was condescending: "It's your responsibility to ensure payments go through," despite having no prior warning that it hadn't. They refused to acknowledge that their own autopay system was malfunctioning. Instead of fixing their backend or at least offering a courtesy call, Verve Mountain View left tenants scrambling to cover surprise late fees--fees we wouldn't owe if their system had worked as advertised. Trust & Respect--Completely Undermined At best, their approach suggests they assume every tenant is dishonest and unresponsive. At worst, they simply don't care if their technology fails, as long as they can slap on extra charges and scare people into paying. The days I spent fielding threatening notices--and rushing around to scramble for extra hundreds of dollars I never should have owed--left me frustrated, stressed, and questioning whether I want to live anywhere that treats tenants this way. Bottom Line: If you value basic courtesy, transparency, and a landlord who actually takes responsibility when their systems screw up, look elsewhere. Verve Mountain View has demonstrated that they'll throw around rude, threatening language at the first sign of any payment hiccup--real or manufactured--without so much as a "sorry for the inconvenience." I can't recommend them, and I'm actively searching for a new apartment because I refuse to support a company that bullies honest tenants instead of fixing its own mistakes.

Originally I reviewed them on google and they provided the same email address in their response…read more I then sent an email to their WeCare email over a week ago and no reply. It's clear the email address is unmonitored or they don't care enough to actually look

Beautiful apartment with plenty of well-maintained and high quality amenities. Prime location, just…read moreacross the street from CalTrain and downtown Mountain View. I rent a 1B1B unit and the open design is amazing. They make really good use of space. Despite coming from a similar square footage apartment, I feel that I get way more space here and there are so many cabinets and drawers, even an extra storage closet! Definitely more storage options than I can figure out how to use. What's even better than the apartment? Getting to work with Kimberly Diaz! Kim is probably the main reason that I chose to stay at 100 Moffett. She has been a tremendous help in asking all of my questions and is always responsive to calls or emails (very promptly too!). She's also extremely knowledgeable on everything here even though it's not her main building. If you want to tour the complex, I highly highly recommend asking to work with Kim! I've toured many apartments and Kim just smokes any other neighborhood director, landlord, or manager. Seriously, she's amazing. 20/10 rating.

WARNING: Management Refuses to Enforce 'Assigned Parking' - 24-Hour Grace Period for Trespassers…read more This review is to warn current and prospective residents about a critical, unacceptable policy failure regarding assigned parking at 100 Moffett, which Management has formally refused to fix. The Contractual Breach: My lease guarantees an "assigned" and "exclusive" parking space. However, management has an internal policy that grants any unauthorized vehicle a 24-hour grace period before the vehicle is eligible for towing, even after a resident reports the violation. The Result of the Policy: This policy means that even if you pay for an exclusive spot, Management's own rules guarantee a trespasser 24 hours of free, legal use of your property. When I reported an unauthorized vehicle occupying my assigned space, the vehicle remained present for multiple hours despite contacting the patrol, the towing company, and maintenance. This proves the management's enforcement policy is a failure to provide a contracted service, forcing the paying resident to park in unsafe or unassigned areas. Management's Refusal to Resolve: After a detailed exchange of emails, management (Prometheus) has confirmed in writing that: They will not change the policy allowing the 24-hour grace period for assigned spots. They refuse to provide residents with a documented, specific "Urgent Towing Protocol" to bypass the 24-hour waiting period, even after multiple requests. Prospective tenants must be aware: Assigned parking at 100 Moffett is not exclusive. Management knowingly maintains a policy that compromises your exclusive right, fails to enforce the terms of the lease, and provides no documented solution for immediate removal. We are now pursuing formal complaints with the local Housing Authority regarding the loss of a contracted housing service.

Special shout out to Naya for hosting an amazing Henna event for their residents! The samosas were…read moredelicious and the Henna artist was so sweet and impressive. Such a great idea to bring people together :)

seriously this is no joke!!! Mangement and maintance team need better management and customer…read moreservice skills!!! Air filters need to be replaced by the tenant I waited all afternoon noon for these people and only to tell me that upon move out they will replace if I want are you serious?!!! the reason for this updated review is the stupid bafoons of trash butler company are the most ridiculous and useless service here!!!! they are the rudest and most unprofessional people!!!! trash is trash!!! they send out violation notices because the bag is too this and that!!! then why have that service in the first place if they always gonna complain about this and that!!!so my suggestion to all the future tenants don't use the trash butler they are the worst living nightmare of services here!!!

Zach is the best! Thank you so much for the prompt service Zach!!!!! Love that he had an extra part…read moreso readily available! Thanks again!

Quick response from Linda as usual Rufino is very hands on and is quick to fix the lock Rufino…read moreand Linda are the best!

phenomenal! I submitted several requests in one day and all of them were addressed quickly and…read morethoroughly.

Since moving into this complex, the quality of management has declined significantly. Rent has been…read moreraised by 9 percent in one year, yet the property is not being maintained to an acceptable standard. The landscaping is neglected, the elevators are frequently out of service, and key amenities such as the pool and hot tub are often closed for repair or otherwise inaccessible. In addition, the property has become overrun with rats. It is not uncommon to see them on patios or in shared areas such as the grill space, making these amenities unusable. Despite repeated complaints about this issue, no effective action has been taken, leaving residents to deal with the problem on their own. To rent the club room, management charges $850, which is excessive given the current condition of the property and the lack of functioning amenities. For the amount of rent being charged, residents should not have to contend with these conditions. Rats Rats Rats Rats RatsRats Rats Rats Rats Rats Rats Rats RatsRats Rats Rats RatsRats RatsRats Rats Rats Rats Rats