The woman who helped me for a rental was rude and abrasive. After taking my deposit she informs me…read moreshe needed to record and keep my credit card details in a small receipt book that was kept unguarded on the counter. Anyone could easily reach over and grab the book. I refused as I did not feel comfortable. The only option given to me was they took a double deposit, well more than the cost of the walker I rented. in this day and age of credit card fraud I am appalled at their lack of care for people's credit card information. I understand about keeping it on file but in doing so they need to assume a level of responsibility in caretaking and safekeeping of that data. if they do not want to invest in software a low tech solution is a lock drawer. Also thumbs down on impark who runs the parking lot - I was required to pay for 1.5 hours for literally 15 minutes. The pay station does not allow you to purchase less time.

If you need any medical supplies than this is the place to go. It has all the stuff you need from…read moremedical bed to walking cane to foot heel cups. For certain items you might need a medical prescription. The people here are very helpful and can help you find what you need. They can even recommend things to you. Free parking in the front of the store. Good selection of supplies. Place can be busy and full of people.

The prices are low, the staff is highly knowledgeable and the customer service is first class. I…read moream truly happy with the quality of purchased rollator.

From the owner: Looking for Home Medical Equipment? We have you covered. We have access to over 100,000 home and…read morewellness products. Visit our store located inside PricePros or buy online and we will ship to your home. We offer lowest prices on brand name home wellness products in Canada.

They have gone out of their way with fittings and ordering me something that isn't in their store…read more The staff are understanding, discreet and very professional.

From the owner: At Nightingale Medical we want our customers to leave our store feeling they've received the best…read moreservice suited for their medical supply needs. Our experienced staff is equipped with the knowledge and expertise to help you find the best product for you. Visit us today for your Ostomy supplies and Post-surgical garments.

National Seating are the worst for warranty work. They are condescending toward their clients. I…read moregot my first mobility scooter through them, but only because my OT made all the arrangements. If you rely on govt support, they will make your life a living nightmare. I don't know how they got on this list! I had a grinding issue in a rear wheel so bad my friends even mentioned it when we where out. I've sent it in for repairs twice and I'm beginning to wonder if it even gets taken out of the van. They keep telling me there's nothing wrong and treating me as if I'm an idiot. When I have to get a new one it won't be from them.

Prompt efficient drop off and pick up Thanks Jamesread more

The service at Crossroads is impressive. The brakes on my mother's walker were not working. She…read moreneeded her own walker to regain mobility during her hospital stay so she could go back home. Replacement parts were backordered, so Ashley used her excellent skills to come up with a good alternate solution, and even stayed late on a Friday evening to finish the job. Thank you!

Very courteous and very knowledgeable concerning anything to do with wheelchairs. Great service and…read morequick at repairs .

I got a scooter last July and since then it has needed service three times. They were always a long…read morewait between the dat of my complaint until when. The repair was done. At first the toggle switch got stuck and they replaced it as I didn't want my scooter to "drive" me into the middle of the road while I was trying to live my life.about a month later, this had to be repaired again and the control box had to be replace. This repair took the better part of a day after a waiting period of a while. The last time I was stranded on the corner of Granville and Drake for over an hour until their technician could help me. He came, fixed it so I could get home but he told me to go straight there. He reported if to Macdonalds who in turn consulted the manufacturer. It turns out that they will replace the scooter. This is wonderful as I am afraid of using the scooter and getting stranded again or "driven" into the middle of an intersection! HOWVER, THIS DID NOT RESOLVE THE PROBLEM, I need daily access to a scooter so I can live my life as my legs are only strong enough to walk about a half block with my 4-wheel walker. I can't even go to the bank right now! I found out today that I have to wait until the end of March for the replacement!! This is unacceptable! I am moving to live with my son on March 5 in Victoria. I I have phoned three times since I was stranded and no one got back to me. They don't care about how this affects me. I have emailed Anne Drewa with my consumer complaint I have no idea how it is going to get resolved.

The Worst Care Of Anything Most People Couldn't Understand It's Now Over 7 Weeks I've Been Waiting…read moreFor That P.O.S. Company To Repair The Wiring In My Less Than 2 Year Old Scooter & They Will Only Rent Me A Scooter So That I Can Do Everything Like Doctors Appointments Grocery Shopping As Well So Many Other Things I Do Every Single Day! So I Ask Myself? What's The 5 Year Warranty For Because I Far As I Can See With All BS I've Been Going Through? That Warranty Covers Nothing At All Period Either That Or I'm Getting Ripped Off? They're Not Even Worth The 1 Star But You Have To Give At Lest One Right?

The staff at South surrey Medical were so very helpful , patience and kind. I was showed a number…read moreof seat cushion, finally purchasing a ROHO Mosaic cushion. Thanks so much for you time and patients .Shannon Pollock

We are happy to recommend that anyone in need of medical equipment like walkers/idolators, lift…read morechairs etc go to South Surrey Medical Equipment. We are return customers after buying two luxurious lift chairs with all the bells and whistles. This time I was looking for a ultra light compact walker that I can heave in and out of my car without straining muscles. Ali, son and wife were there to assist me and we were able to choose a walker that is just 10 lbs. Buying medical equipment from people who are sincere and kind is the only way to go. You'll love the dog mascot as well! You might want to go in and take a look at the by Acre Ultralight Walker. I have a two year old 17 lb walker and this new one is like night and day for ease of getting it into my car on my own. Well worth spending extra to get an aid that is truly going to help me.

I have been working closely with Christine for the past 6 months, while my father has been in long…read moreterm care. She has definitely gone the extra mile for me. She has been pro-active and resourceful in making relevant suggestions, and she has been responsive to any additional requests. I appreciate her excellent customer service and positive approach.

I've been to this store twice now and both times extremely underwhelmed…read more Today I went in looking for a seat cushion that I could use in my car, but literally right when I rolled in the door there was huge waft of Indian food or something smelling of Indian food. I already wanted to leave but instead I went over and asked the gentleman if they had any seat cushions. He was nice enough and asked what kind? I wasn't sure so he said he'd go get someone to help. So I sat there and waited and waited...meanwhile in total there were 2 other guys and 2 women working there, but not once did they ask if they could get some information from me so they could maybe help. It's hard to believe that in a Home healthcare store where seat cushions should be a regular item that is sold that nobody seemed to know anything about them except for that one woman? Maybe they need to do more training with their employees? I eventually left and I won't be back.