Excellent knowledge, great communications for what you need vs what you can afford if budget is an…read moreissue. They rebuilt my bike for me and it cost me less than buying a new one. 10/10. Awesome customer service every time .

I've just biked home from the Bike Repair Centre on my newly repaired bike and I'm delighted by the…read moreexperience. I've tried out five other Vancouver bike shops over the past decade for various small and larger repairs. Over the past three years, I've been to three different bike shops because of a clicking sound and a ride that felt increasingly not smooth. A couple of places thought they knew what it was and fixed something, but the clicking continued with no improvement. The third place couldn't hear the noise and suggested I just wasn't getting the friction shifter for my gears exactly in the right place. When I brought my bike into the Bike Repair Center, John went over it with me and very quickly showed me a number of problems - a wheel that was ancient and causing vibration, a gear set and chain that were worn, and pedals that were worn out and loose, among other things. As I'm someone who doesn't have a background in mechanics, I greatly appreciated John's ability to quickly and accurately pinpoint the problems and explain them to me in simple terms without talking down to me. He was great with all my questions and seems to consider education about bike care part of his job. It's a slow season and he said it would take a couple of days to finish all the work, but called me the next day to say my bike was ready. The ride home was unbelievably smooth. No noise or vibration, everything feels steady and tight, and my bike feels much safer and infinitely more enjoyable to ride than it has for at least the past couple of years. I'm delighted with the whole experience and will be returning here for ongoing bike maintenance and repairs, and recommending this place to friends. Thanks, John, for excellent, quick, respectful service at fair prices.

"My" shop in Surrey closed down permanently recently due to rising rent so I had to go much further…read moreafield for service. My bicycle was repaired quickly and efficiently at a reasonable price and the staff was friendly and helpful. I was thankful for that as my next option would be even farther away. Very recommended shop but don't know where they will be next time as more greedy landlords are preventing small businesses from surviving. Boo!

It's been more than at least 25 years since I shopped at a Cap's Bicycle shop. I am glad I went to…read moreKrusty's. It's been in Richmond for years and there is good reason. I ordered my bike in October and happily picked it up in early Feb. Mike the owner/manager was super responsive and communicative throughout the who process. I even go to meet their head mechanic Dennis on pick up day. The store seems to be well stocked and the prices are competitive. Can't wait for Mike to email me that my wife's bike has arrived. Thanks Mike!

Always generous and quality service for bike repairs and…read moremaintenance advice. They have always been honest about what needs to be done, and have never offered unnecessary repairs. Thank you!

Good service. Communication is good, prices are fair and work completed in a timely manner. They…read moreoffer good advice and don't sell you things you don't need.

I think this is by far one of the best bike maintenance shops in Vancouver. First off, they charge…read morereasonable prices for repairs and tune ups. These guy are honest bike mechanics. They always charge fair prices and if a new repair comes up, they will call you first to confirm the additional repairs before doing so. Scheduling is super easy, you can just call on the phone and they will tell you when you can drop it off. If it is a super simple repair like fixing a flat, usually you can just drop in and drop it off. I had my sexy gravel bike (see photo) and e-bike repaired here. Some bike shops are scared to touch ebikes, but this shop is one stop shop and does it. Just really happy with the fair pricing and great customer service. RAD cycles keep doing what you do.

i brought 3 mtn bikes for them to fix Taos 2.7, Nakamura Ecko 23 and Fila incline ( old bike)…read more they were able to fix all of them. so whatever the bike, they are straight forward and fair.. i would use them again no problem. i just wish they would open a little earlier.

We are so excited this family-owned shop has opened in our community! We serviced our skis here…read morelast winter and we outfitted our entire family. This summer, we had our bikes serviced here and found some cool brands like Cotopaxi and Picture. The staff were helpful and knowledgeable and helped us make informed decisions. We will definitely be back!

In my experience, the salesperson at the ski shop named "JAMIE" was unprofessional, lacking…read moreknowledge about the products and displaying a dismissive attitude towards customer inquiries. This negatively impacted my overall shopping experience.

Took my e-bike in to be repaired, and it WILL be the last time I bring a bike in to get repaired…read more Was told to bring my bike in last week of March, and I would receive an email or call to let me know when to bring it in. I did not hear from West Point Cycles - West 10th. I decided to stop in to find out when to bring the bike in, they told me to bring it that day. They had a date to repair my bike and was told the bike would be ready for pick up on Tuesday, April 8. I called on Thursday, April 10 - as I did not hear from them on Tuesday, or Wednesday, they advised they had my mobile number listed as a landline (why I received no notification) and why I did not receive anything via email is another mystery. Thursday's call advised the bike would be ready that night, or Friday, April 11. I decided to call Friday, April 11th and told me my bike would be ready tomorrow Saturday, 12. Then the manager Dave called (unprofessional) advises that the bike will not be ready until Sunday, April 13, as a part needs to come from their Langley store. They did not have a repair date like they told me of Saturday, April 5, or Sunday April 6? The bike was able to change gears prior to taking it - now it won't. They never advised this when I picked it up. I have lost confidence and trust in West Point Cycles - West 10th - I feel that I have been strung along, and they keep coming up with excuses why my bike is not ready. The lack of customer service is mind blogging and how does an organization operate with this much lack of service and care to the customer. It is the customer who is doing leg work when you want a bike repaired here. They did offer me a discount on the repair - which I refused.

Rain is an awesome person who is patient and knowledgeable. I highly recommend dealing with West…read morePoint Cycles and Rain if you get the chance.

I have a Frey E bike I ordered from China It came with…read moreproblems and the supplier just ignored me I found it hard to find anyone to work on it But Richmond E-Bike were extremely helpful and said they worked on all bikes They gave me quotes for work to be done and I found them reasonable and the work was done very well They are just a joy to deal with and would recommend them very highly

I just bought a bike from there. Good selection. But most of all friendly service! I would…read morerecommend this place.

Mactalla has a crazy owner named Ross who is a rip off artist!…read moreAfter spending 900$ on a parts swap for a road bike,I went in today to get brake pads for brakes that I bought from Ross & noticed that he took the old brake pads from my previous brakes(shimano) & put them on the brakes that he sold me (Campagnolo)the Shimano ones were worn & making noise,I realized the campy ones were ceramic, but he never told me that or that he was going to remove just the rubber on the old Shimano brakes (worn out)& put them on the campy brakes & he kept the ceramic pads,I went in today willing to purchase new pads & asked if he could put the old pads back on the Shimano brakes,he freaked out & told me to leave the store then grabbed me & tried to drag me out of the store...I initially resisted then saw a cop car outside the store so I let him pull me out to report this,Ross the store owner not only stole the ceramic pads on the campy brakes,he removed a innertube from my other front tire I left there,he tried to keep a 100$deposit I left there initially & never mentioned it or added it to the final bill around 900$ he's terrible at communicating,overcharged me then physically tries to remove me from the store after asking for my brake pads that he took then I'll leave...I outweigh Ross by about 40 to 50 pounds & know how to fight! So he's lucky that the cops were just outside the store or that could ended bad for both of us! Him in the hospital & me in jail? I've ran into a few people who had bad experiences at mactalla so don't shop or have any work done there & it's to bad because Ross did a good job putting that bike together but he ruined it with his know it all attitude & lack of communication,condescending,gouging,dishonest way he is. Sincerely,gino.

I strongly recommend Mactalla! This is a tradtional, down-to-earth, no-nonsense bike-shop - just…read morewhat I'd been searching for. I received very friendly, helpful and prompt service, with informative explanations both before and after the work had been done. They totally restored my poor old Schwinn, for a very reasonable price. Particularly impressive is their attention to detail.