Friendly, knowledgeable and quick to turn my break job around…read more I'll go back if I'm in a pinch--again.

Westside Ski Bike Board shop is the best shop in town. They provide great friendly service and…read moreexpert advice for skiing and biking equipment. Steve fitted my new ski boots and provided great guidance on my Trek mountain bike, based on my needs/use. They are still providing skis tune-up and service until end of May.

Great place! Great service! And, super helpful, knowledgeable and friendly-even on the phone!…read moreThe Shoe Department was crazy busy, but so fast and efficient!

Excellent service, great selection, knowledgeable staff, an awesome outdoor shop where everyone can…read morefind something they need or didn't know they needed. We love REI, this one, any one.

Brought my board in to get waxed. When I got it back, I removed their masking tape label and found…read moresome residue on the board. Couldn't get it off, so I called the store. They recommended to rub it out with Alcohol. It helped a little, but I can still see the marking. Super irritated that I try to keep my board clean and get it back from them with a marking that I can't get off.

I stood at the counter with my product ready to spend money trying to get someones attention. A…read moreworker walked past me I said hi and he didn't acknowledge me. Only 4 people in store. I decided to put my wallet back in my pocket and leave. Will not be back.

In an age where customer service is a marketing phrase that is so often devoid of any reality, I…read morewas truly impressed with service I received from Northshore Ski and Board. Dillon went far beyond what I expected in his determination to make my ski boot comfortable. The store is set up with knowledgeable and helpful staff and a great inventory of equipment. If you're in the market for ski or board equipment, do yourself a favour and visit this place.

I was there today. I try to order a ski package (ski+bindings) through them as a CSIA member…read more(Canadian Ski Instructors' Alliance). As soon as the guy with a extreme UK accept heard CSIA discount ordering, his behaviour changed, I did see it in his face. He said I don't know, I should ask, etc ..... He asked from two other guys and come to the idea that takes my name phone number and ..... to contact me later. To this point everything seems normal, when I ask him that who's gonna call me, and he showed me a guy, I thanked him and then he start yelling at me that; "DON'T INTERRUPT HIM" very rude and unusual customer crevice behaviour. I talked to shop supervisor as well, something happened as bad as the first guy behaviour. It seems that all the sale persons are on sale percentage, not on a salary, so why they should waste their times??!!! However I'm not gonna back there. They are too rude!!!!

Wow! This place has a lot of used sports equipment from hats for hiking to bicycles and racquet…read moresports. They also buy used sports equipment depending on the demand and season. Customer service is a hit and miss as some people know what they are talking about while others don't. Side street parking is metered. It does take time to find where there the equipment is located in the store and to go through finding which you like. Price isn't bad.

I have been going to this place since I was a kid to get used gear for many different sports but…read moreespecially skiing. They have amazing deals and also have rental program which is great if you are looking to try out a new sport but aren't committed to purchasing all the new gear upfront. The staff here are so helpful and kind which make coming to this place even better. Plus, they carry a wide range of high end brands like Patagonia and Helly Hansen. Highly recommend!

I had a frustrating experience with The Boardroom but thankfully after chatting with support they…read moredecided to make it right. They have a great selection of snowboards and the delivery went smoothly. It's also great that you can check out using Sezzle. The only note is that the support phone goes unanswered.

Used dirty used wax to wax my board that cost $70. Looked dirty as shit I don't recommend.read more

Very close to Stanley Park the ebikes worked really well gave us good instructions nice helmets and…read moregot us in and out pretty quickly. Stanley Park was fairly flat and slow so I think normal bikes would've worked just fine but E bikes are always fun especially if you have never been on one I would highly recommend this spot.

Great location right by Stanley Park. The staff was super friendly and the process to rent the…read morebikes was quick and easy!

First time at this SC location…read more I was completely impressed with my entire experience. The store modern, big and bright, with the best merchandising I've seen in a long time. When I first walked in, I was greeted with a smile by a girl working at a welcoming station at the front. I asked where men's shoes were, and she showed me, but also informed me that a sales associate that was in our vicinity could help me. Perfect ! I knew exactly what I needed. I showed him the item on my phone, he looked up the product # on his handheld and off he went to get it for me. He quickly reappeared with box in hand! The shoes were exactly what I wanted and they were on sale for a really great price. I went to the cash area, where there were a few people in front of me. I didn't have to wait for more than a minute or two before it was my turn. The cashier was also smiling and friendly. She showed me how to maximize my points on the Triangle App, then I paid and was on my way. This was a really great shopping experience with customer service that goes above and beyond.

This is a raving review for Reza specifically -…read more I rushed into the store literally 30 minutes before close frantically looking for literally any snow gear that could fit me (it's difficult and I often have to shop in the Children's section). Reza is a champ and immediately got to work. He went through the entire store and pulled so much for me and was so incredibly patient even as I started becoming more picky with the options. While helping me, he was also impressively attentive with another couple who seemed to be last minute shopping as well. Generally speaking, I was really pleased with all of the customer service through out the store. From the moment I walked in, to the check out process on my way out, everyone was super pleasant, even considering the fact that they were officially closed at the time I was checking out. Highly recommend in the Vancouver area for the service alone! Thank you again, Reza and Team!

This is, without a doubt, the best boot fitter you can ever find. I've been struggling with serious…read morefoot problems for years and had resigned myself to accepting that pain was just part of skiing. That changed when I met the store manager, Ari Goosen. His dedication to solving my issue was outstanding. His passion, commitment, and patience through several boot fitting sessions managed to solve a problem that had stumped many other fitters for over a decade. As a lifelong skier, investing in a custom-fitted pair of boots under Ari's supervision is, by far, the best ski investment I've ever made.

Of the many board shops in this area I walked into this one first. I was coming from out of town…read moreand looking for a whole new setup including a snowboard, bindings, boots and bag. When I walked in I felt out of place as most beginner snowboarders probably would feel. It just looked like a small, cramped board shop to me but compared to the other places, I'd take that over the stuffy, boutique type of shops the others seemed to be. Jess at West Coast was very helpful asking me questions to better hone in on what type of equipment would best suit me. She was super informative and didn't pressure me to commit to purchasing anything. In fact, she even told me to go to the other shops in the area to compare equipment and pricing. Pretty ballsy but it made me feel at ease right away. I went to all the other shops and no one made me feel comfortable about being there. Very few questions and assistance. Instead it almost felt like they were uptight because I may not have looked like a typical snowboarder. Needless to say I went back to West Coast and bought the lot, about $1500 worth of equipment. Then I put it to use going up to Whistler the next four days and loved every second of it. The board (Bataleon Goliath) performed great and my feet felt perfect throughout every run. Lastly, I would've given them 5 stars but the person helping my girlfriend with her ski boots was unknowledgeable and not a very big help to her. If you do go to this place go see Jess. There was another Aussie guy behind the counter that was giving his input and helping me out as well but I didn't catch his name. Mahalo, K

I'm going the full 5-stars on this place after spending a day with a friend shopping for snowboard…read moregear. We did the entire 'snowboard alley' of W 4th and this place had by far the best deals. Not only were the prices better to begin with, they also carried more classic styles and colours in jackets and pants that suited my friend's fashion tastes. The staff were really helpful picking out a snowboard that was a great price, European-made and would last him for years. The graphics were pretty sweet, too. The board was freshly waxed and they set it up with the bindings in-store. In addition to already low prices and some sale items, the staff cut my friend a deal since he was buying a bunch of gear. It was the cherry on top! This shop also has non-snow-related sporting gear on the second floor.