Don't believe the pictures you see online! This was the worst place we stayed on our entire NW road trip in September. The room smelled moldy and stale due to the moldy AC unit. Spider and spider webs in the dirty bathroom. The pool was closed and it would have been nice to use since it was so hot. If you go expecting a pool check to see if they have it open again. Didn't bother with their continental breakfast as I just wanted to get up and leave this place as soon as possible. It was probably a nice place back in the day but that was many many years ago. But today please don't waste your money and stay somewhere else. read more

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I stayed here in August 2021 for one night only. The location and the grounds are pretty, but you will have to drive to the center of town to eat and sightsee. It is, however, next-door to Edith Wharton's home called The Mount. You can cut right through the parking lot. Likes: the grounds were pretty, rooms inside were clean, the main building was nice, staff was friendly, I really liked the charm of the place, it has a cool history, pool. Dislikes: I stayed in the Carriage House, and the outside of it was in a little disrepair - not sure to call it that - it was really just kind of dirty/dusty. I know it's outside, but nothing a power wash couldn't fix. It just makes it look cheap. Air conditioner in the window - a little awkward with the blinds - one of those consoles in the wall would be great. The room was tiny! I also find it expensive ($230 for one night, includes taxes and fees) for the overall experience. I probably wouldn't stay here again, but instead would stay right in historic Lenox (especially for the price) read more

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This place is a work in process but has potential. The internet is worse than telephone-modem days circa 1996. No desk in room--you gotta bee kiddin me...what the heck? I have work to do!!!! Unacceptable. Boarding houses in North Korea have desks. Lighting in room was variable--pretty good in some areas and so dim in others. Bathroom had awesome light! Floors were slippery tile and hardwood. The walkways and veranda were creaky rickety and I would not be shocked if someone who was more generously sized fell through to the lower level one day. The breakfast was overpriced and under stocked. I felt like I was in a soup kitchen. Except a soup kitchen would have had healthier food and a better assortment. I suppose it's no surprise that outlets were sparse. The front desk only manned bankers hours plus some--hello....people arrive late. Couldn't find vending machines--maybe last weeks guests stole them? Parking is on unpaved dirt lots with occasional gravel. Listen.....in Chennai, I had paved parking lots. Walls were paper thin. The water pressure was terrible. Eye dropper drip bad. Considered going to home depot and buying a temporary replacement but thought better of it. Maybe I was being lazy? Never will I come back here--I'd sooner pitch a tent in the woods, power up my sat-phone, and wash up in a brackish stream. Although this might be disquieting to to the wildlife, it would beat this place. read more

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New owners should get better front desk staff, hire arborist to remove many dead trees and plant new ones, reopen the pool, get tips on gardening from The Mount staff next door. Also make room TVs and clocks easy to use. Rooms are comfortable and quiet. Great potential here. Hope Seven Hills is restored to past glory. read more

One of the dirtiest places I have stayed in. We arrived late on Friday evening. I have called to let them know we were arriving late. The front desk closes at 6 pm, and he left an envelope with the room keys in. We were staying in the main house. The room had an adjacent room, which I was not informed. The girls in that room were drunk, loud, and moving furniture after midnight. The next morning, we got a new room. My question was, why didn't they give us that room in the first place. But the room had its issues. The AC unit didn't work. I had to get up every two hours to lower the temperature so it could run. It finally sat at 60 degrees by the morning. The toilet didn't flush on one push. I had to hold it down until done. The room was not clean. It was dusty all around, the tabletop where TV was, the selves in the armor were dusty. The stairs were dusty, cobwebs on every corner of the stairs. I can understand the squeaks and worn-out carpets, but dust bunnies and cobwebs are not acceptable, especially now, during the pandemic. I am not going to talk about this place, not having a character. It needs a thorough cleaning. It's a shame that my phone camera won't capture cobwebs. When I was making a reservation, the website had 25% off for two or more nights, and the discount was applied when I was making the reservation. However, when we checked out, the full price was charged. When I brought that up to the front desk clerk, he said he would refund the differences. Then he said he can only refund $150. In the end, I was over-charged $50+. I guess I should be glad I got $150 back. If I didn't look close, I would have been charged at the full price. Please examine your final bill closely when you check out. Yes. It had its potential, just not there now. read more

We entered into a contract with Seven Hills to rent the entire inn for our guests to stay the weekend of our wedding in October. We were required to put down a 50% deposit which was equal to over $20k, and were told that as long as we booked +80% of their rooms, we would receive the full deposit back following the weekend (we booked 53/57 rooms). IT HAS BEEN TWO MONTHS SINCE AND WE HAVE RECEIVED NO MONEY BACK, AND THE MANAGEMENT IS NOT RESPONDING TO OUR EMAILS. Immediately after the weekend we asked for an invoice detailing what our refunded deposit would be. We knew that our bridal suite rate would be deduced, as well as the fees for a brunch we hosted on site Sunday (event fee, alcohol & bartending fee which totaled ~$7k), and alcohol we purchased for our guests to drink after the wedding, but the invoice we received included an additional $8k worth of fees that we were never told about ahead of time and did not agree to. When we attempted to dispute the charges, the manager stopped responding and we are now over two months past the event with no idea when or if we'll ever receive our deposit back. BE CAREFUL before choosing Seven Hills, and if you do, prepare to be cheated out of thousands of dollars!!! read more

I cannot recommend this Inn at all! There is a main building, and a side building (without handicap access), which is a broken, dirty, and dingy, as bad as a truck stop motel. Small, musty rooms, with the tiniest shower we have ever seen! The AC comes through a window unit, so there is no view, and it smelled musty too! The cleaning staff forgot to come a few times, and the manager was a bully! The office is only open until dusk, and from then on you are on your own. The pool has no handicap access either, and the area is also poorly taken care of. I did ask a guest who was in the main house what they were paying for their double, and it was the same as the motel section! How could this be?! I don't usually give reviews, but this Inn was too bad to not say something! read more

From the outside, Seven Hills looks charming. All the outdoor beauty really saves this place, because it doesn't have it going on inside. To add to other reviewers, the plumbing needs a redo, shower pressure is weak. Beds are okay, but should be upgraded for the prices Seven Hills charges. The rooms are small and cramped with no lounge chairs or desks. This could easily be remedied with one bed instead of two. On the upside, the mini fridge is large and generous. The public area for breakfast is oddly decorated with a few vintage pieces, but mostly modern furniture, which looks extremely odd in an historical, tudor style space. It accommodates indoor and outdoor dining, and the coffee is excellent and robust. Breakfast choices for us were bagels, hard-boiled eggs and Chobani yogurt. But the toaster was broken......really? And the one staff member was really having a hard time keeping things stocked for the demand, so almost everything was always running out. Again, this would be easily remedied by a better breakfast stocking plan that would allow quick access to needed items. We we're thankful to be able to bring our dog here, and she really liked the outdoor space, which is truly beautiful, but the prices here are much too high for what you get. read more

I'm actually pretty disappointed and sad I couldn't write a more positive review as I absolutely loved our stay in 2020. Unfortunately, we had a different experience this time and I don't think I will stay at Seven Hills again. We took advantage of their 21% off sale and ended up booking a room in the Carriage House because that was the only room I saw that had a fridge and microwave and on multiple day stays we really like to purchase food and be able to store it and heat it up. Checking in was super complicated. The way to access the room in the Carriage House is just bizarre. Why they don't use a normal key (like they do in the main hotel) or a key card makes no sense to me. I could see people struggling to understand how to gain access to their room and actually heard our loud neighbors swearing up a storm trying to get in (more on them later). The room has a strange lay-out. There's a huge dresser blocking a window. The bed is in front of a nook that has a window that doesn't have black out curtains - just blinds. This would be okay but our second night there they left the outside line on all night so I had light coming in directly to the bed. The fridge and microwave and sink area were fine although located right next to the bed. There was only one night stand. The bed was good. The bathroom was okay but the shower was difficult to use and someone had left the stopper in and it was difficult to remove to allow water to go down. The pressure was also quite bad. The biggest issue was noise. On our first night, there was a horrible sound which sounded like large animals rummaging through the trash all night. We would have reported it but no one is on duty after 5pm and if there's an emergency you have to call the Red Lion Inn. I didn't want to bother someone in the middle of the night who wasn't even on site with that issue. I randomly figured it out while sitting on the couch the next morning - the flap on the fireplace was loose and was making all of the noise. Our second night there was a Friday and more people showed up to stay at the Carriage House. There is no sound proofing. I don't know if I've ever heard neighbors so loudly in a nice hotel like this. It sounded like they were directly in the room with us. We got a very loud couple who were very ahem busy all night and it was awful. Between that and the light from outside we got very little sleep. We actually were woken up around 6 with them going for round five or six and decided to wash up and take off. It really put a damper on our vacation. As I said, I loved this place just half a year ago. I'm sad to say I can't return now after this poor experience and with so many other interesting places to stay in the area. read more

I stayed at Seven Hills Inn for one night during my trip around the Berkshires and my experience was a-ok. Nothing terrible happened but I also wasn't impressed enough to shell out 4-5 stars. First the good: -The main building of the inn is historic and is gorgeous, as is the courtyard area with the row of trees and a nice outdoor seating terrace area. -Staff was very friendly during check in and out and seemed to take Covid-19 safety measures seriously -The location is great for exploring Lenox and Stockbridge. The inn is literally right next door to Edith Wharton's Home, The Mount, which is absolutely worth a visit. -The bed was super comfy and we fell asleep very easily. -complimentary bike rental service for guests The not so good: -the breakfast to go provided in the morning at the reception area was lackluster. Oranges and apples, packaged Chobani yogurt cups, and packaged processed blueberry muffins (the kind that is shelf safe and have like, indefinite expiration date) and sugary cereal boxes with milk. A paper bag was given to put everything in which was a nice touch but I guess I expected something less processed and more homemade since this is a historic inn. Instead of a classic bed and breakfast experience, it felt more like a fancy motel. -Speaking of fancy motel, another reason I felt this way was due to lack of character in the room. It was modern and well organized but every room pretty much looked the same. One of the reasons one might choose to stay at an inn or bed and breakfast and not at Hilton or Hyatt is that they want to experience something with originality and character that sets them apart from your typical Holiday Inn. Other than the public area of the main building which was gorgeously appointed with antiques and unique details, everything else felt like a mundane biz hotel. -room looked tidy but there were some areas that could've been paid attention to more, such as dead flies and mosquitos still laying around in the windowsills and loose fringe of the shade still hanging. -shower pressure wasn't too great and it took quite a long time just to try to take a shower. I think there is so much potential here to get this place to 4~5 stars if more attention could be placed on reviving and retaining the original charm instead of trying to make it "trendy" and improving the perk factor like breakfast. It could even be less variety of things but simply offering fresh muffins baked in house or even from local bakery and again, locally sourced granola for yogurt and fresh fruit cups with the usual coffee and tea would've been much better experience that also highlights local Lenox products and businesses than everything that came from factory by big food manufacturers like Chobani and Kellog. The nightly rate is reasonable and if you have clear expectations that this won't be a quaint classic New England Bed and Breakfast but more like a comfortable place to stay for the night, the value for your expense is fair. read more

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I just spent 7 nights at Seven Hills Inn. It's a wonderful place to stay. No it doesn't have all the fancy amenities but they have what you need. A wonderful spread for breakfast. Activities in the huge area if you don't have plans for the day. Horseshoes and cornhole. Great time. will definitely return. read more

Seven Hills Inn - Hotels Near Me - Lenox, Massachusetts

This Inn has such potential, but is very tired and in need of some attention. We arrived in October of 2020 and the grounds were not well maintained. The common areas of the Inn were in need of a good cleaning - carpets needed to be vacuumed, wood staircases needed to be washed, and floors swept. Our room itself was clean and comfortable, but lacked personality. Our bathroom was tiny - as wide as a stand up shower and about 5-6 feet long. The shower curtain smelled musty. The windows were beautiful throughout the main house and the art of the musicians in the common areas was interesting. The view off the back of the house is lovely, but the grounds need work. Next to the the main house is an detached building that looks like a roadside motel in need of serious work. It is part of the Inn, so I would recommend booking in the main house. read more

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The Seven Hills Inn was a lovely place to stay. The main house was very beautiful and the staff was so friendly and helpful. I had made a mistake on our dates and we showed up a day early. They were able to accommodate us and we were able to switch our dates. The location was perfect as well. There are plenty of restaurants and even an outlet mall close by. I would definitely recommend Seven Hills! read more

We just completed a 5 day stay at the Seven Hills Inn and even tho the property looks lovely, looks are deceiving. The front desk was very amenable when we booked our suite in the Carriage House, unfortunately once you were guests the service declined rapidly. The 1st night we checked in, we requested extra pillows, a young man arrived with the pillows and we showed him the broken toilet seat that we had found upon arrival. He said he would report it to management. That was Friday evening, we called and spoke to several people at the front desk throughout our 5 night stay and even though we were told a work order was generated, the toilet seat was never replaced, all of us had to suffer many uncomfortable episodes with this broken seat. The second night of our stay, I had come out of the shower when a large wasp flew out of the ceiling next to the ceiling light/fan (that we had reported as not working that morning). Another young man came to our room; he looked at the hole in the ceiling and returned again with a roll of cellophane tape. By now the wasp was happily walking across our bathroom mirror, eventually he was killed and the ceiling hole temporarily "taped". Another work order was created supposedly to investigate where the wasps were coming from, (possible nest in the ceiling exhaust fan), as it had not been working since our arrival. We pointed out several dead wasps along the bathroom window sills and floor as this did not appear to be a new issue but apparently still unresolved! Speaks to the quality of housekeeping! Those wasps were never cleaned off the window sills or floor though out our entire stay! The problems kept mounting, a dust clogged air conditioner filter and grates in the sitting room that we had to clean; beetles in the bedroom air conditioner that we reported, never investigated during our 5 night stay; we keep killing beetles ourselves. Added to this list was the fact that our room was never actually cleaned during our stay, fresh linens were left, soiled removed but floors never vacuumed or mopped, beetles and wasps never vacuumed off the floor, we had to remove them ourselves. The Seven Hills Inn is nestled in a lovely spot in the Berkshires but at what price does a view supersede personal safety, cleanliness and customer service. I can't with a clear conscience recommend this lodging to anyone and we will never stay here again! read more

What a dump. Simply the most uncomfortable hotel I have ever experienced: dirty towels in big plastic bags outside our room for hours (finally had to ask for them to be removed) the metal hinge on the toilet seat is rusting and literally scratches your butt, no side tables at the bed, no dresser, no surfaces for your clothes. The lighting is like a men's college dorm, there are no surfaces in the bathroom to put toiletries other than the toilet, only 1 tiny bar of soap and tiny bottle of body lotion for 2 people. This morning, emptyish wine glasses greeted us at the stingy breakfast of bagels and yogurt. Stingy, cheap, careless. This is remarkably ungracious and expensive. This is the hospitality buiz. You would never know it in this run down inhospitable place. Wow. Don't go. read more

Seven Hills Inn - laundry outside our room for hours - Hotels Near Me - Lenox, Massachusetts

Checked in late in the evening and found our room to be very run down. We had no towels.. there were dead bugs all over the bathroom vanity, as well as dried toothpaste. Bugs in the shower. Yellowed vinyl shower curtain. No pillowcases on all but one pillow, which had a dirty pillowcase with someone's hair visible. Do not recommend. read more

We just stayed there for the weekend. The low rating is solely due to unfriendly and downright rude staff. We started the weekend by receiving not one but two phone calls, asking us if we could change our room type which I politely explained we could not do since they were four of us, and we would not fit in one king room. Plus, we made our reservations over six months in advance to secure the type of room we needed. They did apologize for the second call, but seemed very annoyed when I explained why we needed to keep our room. There were a lot of people the following morning at continental breakfast, we just made it in a few minutes before they were closing and I actually heard someone say "you better hurry up". Then also, we sat away from the crowd in a room that had the door to it open, a little ballroom. NO signs that said do not use, and had air conditioning We were asked to leave that room and not in a pleasant way. Today, we were leaving continental breakfast, didn't see any trash barrels around, and I felt bad because I wasn't sure what to do with our plate and as soon as I thought that and started to get up, a woman said to us, you need to clean up after yourselves and even said to someone else, if you people don't, we're going to have to add an extra charge. Same person who also literally stood over us and asked us to leave another area as we weren't allowed to sit in a certain space, and stood over us until we moved. Like a prison guard. Again, no signs saying that we weren't allowed to sit in that room. It's all like one huge open area. I've never encountered such rude hotel staff in my life. The inn itself was charming, older style, rooms are small with window AC units, but understandable as it's an older property. Rooms seemed clean just really small. The grounds are beautiful and well cared for. read more

In late 2006 a couple rented out this whole Inn for the weekend so that their guests could come from all over New England and up from NYC to attend their wedding. I was the photographer. The event was a hoot from Saturday through Sunday, the food was pretty darn good- the desserts were the best, chocolate mousse cake, red velvet cupcakes, yum! The staff was flexible and helpful. The weekend went off without a hitch. The accommodations in the guest house (not the main house) feel very country New England roadside motel (but not in as negative a sense as that could sound like). The quarters in the main house are gorgeous with huge windows, restored antique furniture, and beautiful decorative touches. The grounds (especially in fall with all of the foliage out) are really, really pretty. read more

Seven Hills Inn - Hotels Near Me - Lenox, Massachusetts

Lovely venue in a beautiful location- Lenox, Mass. Close to Route 7, but like a different world. Right next to the Mount! And right up the road from Tanglewood, Shakespeare & Company, Stockbridge. So glad to have stayed here. read more

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"We're not cleaning the rooms because of COVID 19." Potentially OK place, though very overpriced. They seem to have decide COVID 19 is a good excuse for cutting back all services. It's clean-ish. Beds ok. Pleasant staff read more

I just stayed at Seven Hills Last weekend and I really enjoyed my stay. My room was in the terrace building (not the main building) which was comfortable. The room opened up to the porch deck looking out at the property which is stunning. The room is also clean, yet quaint and very comfortable with a light and modern design to a historic hotel. My room didn't have a desk (I saw 1 review complain about lack of) but I didn't find this as a deal breaker to not come back. My room didn't have enough space for a desk but I do understand the concern of not having a chair in the room. Also I do agree that the towels could be bigger. I used 2 towels after my shower. (It's the Berkshires, it gets cold in October :)). However, those little issues didn't ruin the experience. The main floor of the inn was exquisite. I enjoyed sitting outside by the fire pit talking with the other guests as well as making s'mores with the other guests (Thursday -Saturday). Plus, I loooove that they had unlimited coffee 24/7 on the main floor as well as a popcorn machine. I can't get enough of coffee and popcorn so this was . I think I may have died and gone to heaven but I guess not because I will definitely be comings back to the inn very soon. read more

Missed the mark for me. Promoted as 4 star hotel but I hardly think that's the case. Pretty grounds and good out of town location, but needs focus on guest service and hospitality. No daily towel/cleaning service (said due to lack of staff), AC unit was loud and didn't cool room well, minimal breakfast, no cushions on pool chairs, empty common spaces and some staff were dismissive and seemed over their jobs. Pictures on website made it look much nicer and spiffier than it was in reality. Not great value for the price - will stay elsewhere next time. read more

All the negative reviews are true. Stayed in the Carriage House. The bathroom smelled like urine, so I kept the door closed the whole time and held my breath when I could if I had to use it. Management and the owners are responsible, because they are likely not paying professional cleaners to maintain the rooms. There was pubic hair stuck to the walls of the shower. Yellowish-brown dried urine was caked around the grout of the toilet. The bed/sheets/pillows smelled mildewy-sour. Dead bugs and cobwebs in the windowsills. Breakfast was ok, not as awful as some have said in reviews. There's Chobani yogurt, coffee, juice, boiled eggs, bagels, and some apples that are okay. I wouldn't touch the sugary packaged cereal (haven't seen Lucky Charms since grade school), the Pop Tarts, or the packaged muffins that are full of preservatives. I also saw the jar of granola sitting out uncapped when I checked in at 6 pm one evening. I think they just leave it out in the open and top it off in the morning. This could be a fine place to stay if they just put a little more effort into the operation. One thing that isn't an easy fix is the paper-thin walls, though. I could hear the people next door talking, every word. I could hear their conversation even though they were speaking at a normal, pretty quiet level. I would steer people away from staying here. It is true that this seems like a Motel 6 quality type place. Although I saw some older people (maybe 70s) in the breakfast room saying they liked the inn. So maybe it's suitable for much older and much less discerning types who are impressed with the history of the inn rather than the quality. read more

Chose to stay here over various other places in the Berkshires because I loved that it had fireplaces in each room. When we got to the room and couldn't get the fireplace on we were told it was because the gas line was out. The next day I checked back to see if the issue had been fixed or if there was another room with a working fireplace and we were told that none of the fireplaces were functional, they were only for show. So disappointed. Should say that on the website and the staff should all be on the same page. read more

What a gem, four seniors all friends found Seven Hills on internet and called. We liked talking to the office they were both helpful and friendly so we decided to book our two week vacation at the Inn. We had been to Lenox last year and we had a great time going to Tanglewood, the museums and all the wonderful restaurants etc. but we did not have an ideal hotel so this year this was very important. Let me address the people who work at the hotel. The moment we arrived and saw this charming Inn which was built in 1911 we knew we were going to have an interesting stay Zack and Samatha at the front desk were constantly helping us and when we left we felt like we were leaving our family. Breakfast was served in the dinning room with long tables set along the sides, covered in beautiful table clothes, plenty to eat and when you sat at the dining room table that sat twenty you could imagine all the elegant meals served. Debbie, Grace, Casey greeted everyone with a smile and if you really wanted something special they tried to make sure you had it the next day. Finally, charming is the word for this place and that means old, expect the quirks it makes it fun. Each bedroom was different mine was large big windows overlooking the grounds but they all had large TV's, dryers etc. Most important take your time to look around and see all the antiques. Ah, a hidden wall safe hidden behind a fake door in the dinning room, a back stair case, a comfortable library, magnificant patio and grounds, do not miss the mirror in the living room. We are going back next August, if you are staying at the Inn please join us for breakfast. Barbara read more

Had booked a room 2 weeks earlier and guaranteed a king bed by Ruth, when we showed up to check inn, the room we where promised was given away to another family. We got stuck in a room with no heat, it was 33 degrees outside, no king bed, the hot water didn't work properly. I would not stay hear again and you should not rather as there are plenty of other better hotels close by. read more

The Seven Oaks Inn is under new ownership (and most of these reviews are old); they've been working on the place, which is notable for its baronial main building and some amazingly ornate woodwork from the area's heyday. Everyone I spoke with was helpful and eager to please. But there's plenty of room for improvement. When I called about making a reservation, I asked about handicap accessibility (I'm in a wheelchair), and was told that all the rooms on the first floor of the newly renovated annex building were accessible. Well, yes and no. There are no steps to be negotiated, but there's a threshold high enough that I always stepped out of my chair so that my friend could get it into the room. The only place to put the chair was in front of the closet. The wheelchair would not have fitted in the bathroom, even if we could have got it past the ends of the beds. The shower was fine, with good water pressure and a low enough threshold that I could step in easily (but not so low that water went everywhere) and a grab bar; it could have used a bench or stool. But the toilet was very low AND had no grab bar. That's a problem; grab bars are relatively cheap and easy to install, and I'm not sure that they should really be telling people that their rooms are accessible without them. A chair would have been nice, as would some hooks on the back of the bathroom door. The room was small, so a lot of amenities weren't really possible. But the internet signal was strong (unusual in the Berkshires), and the refrigerator in the dresser was useful. We were in a group that got our breakfasts included. It would have been nice to have some healthier breakfast options (and snack options), but the food was good and the staff (particularly Denise) were great. A better bar setup would have helped, too: If you want a drink, you go to the front desk, place your order, and wait while the clerk disappears for five minutes and then brings it out. A bigger problem for me was the housekeeping. The maid put out an envelope for tips, but she left a dirty cup on the nightstand our first morning, went several days without putting out fresh cups, and never touched the toilet. Parking (or the lack thereof) is also an issue. It didn't help that another car took over almost half the lone handicap space several nights in a row, apparently unnoticed by anyone on the staff. This is a beautiful, distinctive property - the grounds are extensive and impressive, with lovely views of the Berkshires - and I hope they succeed. I enjoyed my stay. But the new owners need to work smarter and faster on bringing things up to speed. read more

OK, I'll be honest...we didn't stay at the inn, at least not yet, but we will. What we did is show up for a late-night cabaret, which followed an earlier show. When we arrived, there was only one other patron, and they told us they would likely cancel the 10:45 show. However, because of the inconvenience, they would give us a free drink and ask the performers (Sonny and Perley) to perform a few songs. After four, wonderful songs (for which they charged us nothing) and a very interactive experience, we spent some time with the owners--Robin and Denis--and found them to be terrific, caring people. As I said earlier, we will stay at the inn the next time we visit Lenox. One note: There is no elevator, but they do have a room on the first floor that is handicapped-accessible, so if you need that, be sure to ask for it when you make the reservation. read more

When we arrived, the parking area and sidewalk were icy. One of our party fell, but was not injured. The main entrance is not obvious and other visitors were found wandering the parking lot trying to find how to get in. The TV didn't work and the shower upstairs leaked into our room, which was extremely small, barely big enough for the beds. The Inn advertises breakfast in the morning and a fire in the common room. Breakfast consisted of bagels and pop tarts and the fire was never lit. There is no staff on grounds on Tuesday and Wednesday and our bagels and pop tarts were left in a paper bag outside of our door on Monday evening. There were dirty breakfast plates and utensils in the common room on Tuesday afternoon left from Monday morning. Overall, not even close to being worth the price we paid. read more

Dirty place, I think I found black mold in the shower. Shower floor was brown. Cobwebs and dust everywhere. Multiple hairs in the sheets and the toilet worked poorly. Very disappointed and disgusted! Blood was found on sheets too!! read more

Our first stop on our mini tour of Vermont, New York, and Lenox... We stayed in the motel building of the inn. It was very nice all in all, and not your typical motel experience. Very friendly staff, well-kept, historic, and a very easy drive to Tanglewood. According to the BF, 'no complaints'. read more

I've stayed in many B+Bs over the years, and I'm an old-house aficionado, so I am aware of all the quirks one encounters at these spots. The glowing reviews for this spot frankly mystify me. The place is in ok shape but to meet $350+ per night standards needs some thorough renovations. I stayed in the manor house. The downstairs of the building is quite nice. The upstairs is a mix. Though the room itself was nice enough, the bathroom was tiny with an old shower, patched walls, and bad lighting. Hallways were dingy. Every whisper and footstep from people walking by my room could be heard and felt. I can't imagine what it's like if you have chatty guests nearby. Also, breakfast was a big disappointment. At a B+B one anticipates something homey if not gourmet, but I have had better breakfasts at chain hotels than this. Or say my college dining hall. It's the Berkshires -- expectations for food on a basic level are high. I understand this is the budget option for the Berkshires, but I still paid over $350/night and when one pays that much there are certain expectations. I hope the owners continue to make improvements, because it's a diamond in the rough. On the pros: everyone was very friendly and professional, and the place is very clean. read more

We booked a room for a one night stay, and the room was fine. I have no complaints. But upon check in we were told there was no staff on site past 6pm. That's a crazy amount of time to leave a giant property unstaffed. Additionally, there was no outdoor seating other than one unlit fire pit. Their back porch was closed for renovation, and they didn't even try to put a table anywhere else on the property. In the age of covid outdoor seating is key. The staff was nice, but the place had a "management doesn't care" feel. There are other places to stay in the Berkshires for $200 a night. read more

I loved this inn! We went to a show at Tanglewood and spent one night here. It was super clean, bed was so comfortable, grounds were beautiful. I thought management did an excellent job of making it feel homey--wainscoting and crown molding added such a nice touch plus you could even open the windows to the room! They were having a bonfire with live music that evening but as I said, we were already going out. I would have joined them if we didn't already have plans. It is tucked away but yet very close to plenty of restaurants and shops so you get the best of both worlds. I would highly recommend and would stay again without hesitation. read more

Wish I could give a better rating and review but we were denied lodging here because my husband raised his voice to the young reception clerk at our early arrival. At our return for the formal 3 PM check-in, we were scolded by 4 reception clerks- asked to leave-we were not welcome. We are 70 years old. We may not know hotel management but we know unfair and unacceptable treatment. If you wish to stay here, a word of advice. Don't complain in a loud voice-the staff is sensitive and may pull your reservation. read more

Terrible hotel!! $329 per night for a $50 room in carriage house. What a hole! Frig did not work, no bottled water, no ice. Terrible lighting, thin towels! Hotel 6 in Lenox would be a better choice. Never stay here again. read more

Pretty grounds but the inn is in need of some upkeep. It's in a great location but it just felt like I was staying somewhere that time forgot about. The plus side is, they allow dogs in the "motel" section. By "motel" they mean, the part that is not connected to the main house. The room was pretty bare-bones and the bed was pretty uncomfortable but all in all it was peaceful stay, with the exception of the band that started practicing (presumably for a wedding that evening) at 7am. The owner was very nice. read more

Doesn't deserve this rating but have to give a rating in order to post the reviewI wanted to stay here but no answer on the phone for reservation 5-3 times I called and when I left a message (per the instructions on the voicemail) no one ever returned the call poor management!!! We vacation in the area a lot and will NEVER try them again. read more

We booked a room online. Looked great. However, when we got to the inn they took us to a moldy, smelly room that was in a strip mall of other smelly rooms. So we asked for another. The staff was very ungracious. Thank you Cornell Inn for accommodating us at the last minute. Perhaps you can teach the staff at Seven Hills how to do hospitality. read more

This is our second time staying here at this time of year. A really quaint place. The staff is friendly and helpful. I actually made a mistake on my reservation and they were very calming and worked with us to accommodate us! read more