I had started going to SEV at the Irvine location and never had a problem there. Decided to try the LB location out since it was a bit closer to me. Scheduled the appointment online for a Sunday and even got reminder texts about my appointment being confirmed. I head over to my appointment and realize their office is closed on Sundays. I was pretty upset that I got scheduled on a day the office is closed all day but it was a system error I guess. Mind you, the text says you will get charged a 50% fee for not showing up to the appointment. Tell me why I get charged the full amount a couple days later which is $80 for an appointment that never even happened. I call in to get a refund and they say they will have to talk to "upper management" and I should be getting a refund in the next week or so. A week goes by, no refund.. I call back to see what's going on, I get put on hold for almost 10 min. I call back and the guy tells me the request for my refund was never put in but that he made sure it was done this time. Horrible customer service and on top of that never even put my refund?? If I would've never called again I probably wouldn't have got my money back. It took almost 3 WEEKS to my get my $$ refunded. There are plenty other places you can go to get laser done. read more

Updating review, Thankfully management reached out over the phone and offered to remedy the situation, which I very much appreciate. Clearly, keeping their customer base satisfied is a priority, which I very much respect. read more

I have been a customer at SeV for many years, especially this Long Beach location As soon as it opened a few years ago. I received a promotional for two free service from SEV and went to my appointment this Saturday and instead of having me down for both services that I was scheduled for they only had me down for one. I didn't say anything so I decided just to do one. I didn't really want to cause a hassle and I was fine with just getting one of the services done especially since it was supposed to be free. But I should've already known something was off and said something since things were not properly booked. when I was checking out to tip the nurse they charged me full price for the service that was supposed to be free. I showed them and explained multiple times my email that shows the free service but they refused to give my money back. They also have been giving me the runaround and refuse to let me speak with any type of manager or the business owner to resolve this issue. I emailed them multiple times and still no response. I tried to resolve this before coming to yelp because I am a business owner myself. it's unfortunate how unprofessional they're handling the situation and are stonewalling me. read more

I am very impressed with the resolution that came from my previous one star rating. I'm still upset that their initial reaction was to cancel my appointment before the provided timeframe. And I don't find it safe to answer medical questions on FaceTime while driving ever, even for a "less than 30 seconds". The service itself was fantastic. I had no adverse reactions to my underarms or upper lip several days after being lasered by Jessica. She was very kind and patient. She even triple checked my curology prescription to ensure that the chemicals are not included in the list of ingredients to avoid prior to lasering. The front desk woman was also kind and I didn't feel any sense of passive aggressiveness or uptight attitude seeing to it that my new appointment was notated accordingly. I will not remove my previous review for awareness because it was a true event that did happen to me before even receiving the service. But I will be returning for some follow up sessions in the hopes of seeing long-term results. read more

I am happy that you guys opened a new location so close to me and I can go to a clean and organized environment to get my hair removal services with friendly staff who make sure you are comfortable. read more

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Overall great experience so far and saw results within my first visit. Like most reviews, this location is tucked away but if you walk past the vegan restaurant, it's through that little area. Very clean place and friendly staff. read more

I have no idea why it took me so long to try out laser! Before the appointment you get a FaceTime call from the nurse asking you various questions regarding the documents that you filled out which was very quick. The location is slightly hidden but if you see corner bakery (eatery) it's right next to it. Once inside you are greeted by the amazing staff, if it's your first time they'll ask for a copy of your identification. Then you meet your wonderful nurse practitioner who explains the process and does a patch test before beginning. I had very little discomfort and it was much quicker than waxing, you won't regret it. Once done your told of the aftercare and you can set it your next appointment before leaving. read more

SEV Laser - Laser Hair Removal Near Me - Long Beach, California

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Unfortunately, I too, have noticed a decline in customer service amongst the nurses. There is always a different nurse with different prep expectations. I was initially denied service because the nurse stated I'm required to shave one week before a touch up. Never had I been advised to do so. I was previously told for over a year that I shouldn't shave for touch ups so the nurse can see the trouble areas. When initially starting laser treatments for the first time, I was told to shave 24-48 hours prior to my appointment. I was surprised to be refused service based on expectations that were not clearly nor consistently communicated to me. However, the front desk staff advocated for me and recommended a second opinion. A second nurse reviewed my area, shaved and provided the service with more reasonable expectations. I also agree that nurses seem afraid to touch the bikini areas. I have pondered if I'm receiving adequate service in the bikini area given the price and reluctance to touch me properly that is. I hope SEV Laser considers our experiences and makes changes. Their services are more expensive than other companies and I've contemplated finding another company for the sake of proper guidance, customer service and a nurse that's comfortable touching me. read more

Everyone is so awesome and kind in person. They are very mindful of your time, respectful and thorough. A well-oiled machine.

My last review read as follows "Not a bad place but I don't recommend full body treatments. You aren't actually paying for full body instead you're paying for an hour of laser which is a waste of money because that isn't enough time to get each area. I'm 5'2 and we were only able to get a few areas which added up to 435$ worth of areas but l paid the full 500 since I booked full body. Total rip off." I have now lowered my rating to one star because unfortunately after contacting this so called "business" I was told I could be refunded or get those areas done later on. After reaching out again to book my appointment I was refused service. This is incredibly unfortunate given I was more than understanding when charged 200 dollars extra and received very rude response from staff when I asked for the original deposit to be returned since I was being over charged for 2 separate deposits. read more

I love it here. The staff is always so nice and the services goes very quick. The location is perfect for those who live in the Long Beach area read more

I started coming here after mini friends recommendations for a Brazilian. I did one session and then chose to opt for the package they offered and love the results. I've been coming here for about a year now and came for a touchup appointment today and had Kathy!! Such a sweetheart. All the girls here are so sweet and make you feel so comfortable, even if you're a little shy! read more

Went in today and was seen by Angel. She was absolutely amazing and the service was just great. Previously had work done in laser and prefer this place. read more

Doesn't hurt at all! I was skeptical to do it but you can pay per session which is great All the ladies have been super nice and knowledgeable The appointments are sometimes a few weeks out but they are so good at calling when open spots to see if you want to come earlier read more

Very friendly staff and clean location. Slightly hard to find since it's in a fairly large plaza, but they send very detailed directions the day before which helped tremendously. My nurse Dina was very careful and frequently checked in with me to see if the laser was too strong for my tolerance. My nurse the previous session was great too (I'm sorry I forgot your name). They're very quick and efficient in the process itself. I have been to a different location and they're pretty consistent between the two! read more

I've been going to this location for the past year and it has been fantastic. very clean storefront and welcoming staff from the moment you walk in! Excellent nurses that were so kind and professional and helped me navigate what is next in the process! Nurses listens to my comments about how I feel about the process. I love that when I forgot my sunscreen they had some on hand. I can see results even on my most thickest hairs. I can't wait to finish my rounds.Botox has been great and it's a seamless process. I had a recent experience and they made it right. The staff is very helpful scheduling and reminders. Very clean location. Recomended!! 10/10 read more

Love everyone here. So courteous and nimble with what they do. So professional. Thank you!

I've always contemplated getting laser treatment and I'm glad I finally decided to try it out. Not only was the treatment quick, but the staff is friendly and informative. I felt incredibly comfortable during my first visit and I will be coming back for future appointments. One thing to note is that their website shows the prices for each treated area - this is a major plus because you know exactly what you're paying for. The services I used to get for hair removal was sugaring, but at a different business. SEV has completely changed my mind and I will now be coming here. read more

Love the new location. Hidden gem Employees are nice and friendly. Easy to make an appointment and follow up appointment. read more

SEV Laser - Laser Hair Removal Near Me - Long Beach, California

Wow, I thought I had an amazing experience at the Hermosa beach location but they are so incredibly sweet at this SEV. The front desk is very informative, I regret not recalling the receptions' name, but she was very helpful. Jerica made my experience above and beyond, she was so kind and understanding throughout the entire procedure. I enjoyed her conversation and felt zero pain or discomfort. I would absolutely recommend visiting this location. read more

SEV Laser - Laser Hair Removal Near Me - Long Beach, California

After 3 sessions I'm already seeing results on my chin, jawline and front of neck. No more shaving or feeling hairs when I touch my chin. I'm of deep chocolate skin tone and was worried the laser may not work, but it has. The prices are very reasonable. Give them a try. read more

Girls are friendly from the time you walk in the door and nurses are professional and quick

Friendly but technically not the best. The laser technicians need more training. They rush the laser over the treatment areas. They miss many hairy spots. Most of the time (I've had appts with different technicians) and they all act like they're scared to get close to your bikini area. They need to get in there to get the hair for a Brazilian but they seem scared to look at it or touch it. I find it funny because I'm the one laying there exposed. Not satisfied with my many laser treatments for Brazilian. read more

Say the place was super cute and chic. Receptionist in front Was amazing and helpful. Staff is super friendly. Laser is so quick and pain-free. Office is super clean and beautiful. I will love coming back here! Everything was super comfortable read more

I was hesitant to get lasered at first but I finally went. The experience was memorable for all good reasons. I had a nurse named Amanda. She made me feel at ease and she answered all my questions. Before I knew it, the procedure was done. Talking with Amanda felt that I already knew her; she made me that comfortable. I now schedule my appointments with her. I highly recommend her for your lasering needs. read more

I have been going to SEV in LB for 3 months now and I cannot be happier with the service. Everyone is really nice from the moment you walk in. The facility is clean and cute. It was a bit hard to find the first time because the GPS sends you to the new plaza across the street. I would just look up the corner bakery so you have a more accurate location. read more

I went in for my first laser ever today . The staff is super friendly made me feel comfortable. It was super quick and painless definitely recommend.I will definitely be coming back. read more

My first time so I didn't really know what to expect so I was anxious but Erica made me feel relaxed and explained the whole procedure to me! It was very quick and no pain just a little pinch more so in sensitive area. Location was clean and receptionist was good. Definitely will be back to continue the sessions. read more

I have been wanting to get laser hair removal for a while and I finally decided to try this one out! This was my first time getting laser hair removal, and it was honestly the most comforting and best experience ever! Both the receptionist and the nurse were really nice and assuring. They made me feel super comfortable, and calmed down all the nerves I was feeling. Rylie, my nurse, was really sweet and made sure to answer all of my questions. I am definitely coming back here for the rest of my sessions! Also pricing is fair/good. The location is a bit tricky but when they say it's behind the cafe bakery, it's LITERALLY behind it lol. I'm glad I went sooner because I was having trouble finding it, but I got there just in time. Also the pain was very minimal, less than waxing (for me). Also, Rylie made sure to ask me frequently if the pain was tolerable. It literally isn't painless, they use a machine that blows cold air while the laser is on(something like that). But I am very happy about my experience, and even took the time to write a review because it deserves more rep. Also everything is aesthetically pleasing read more

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I've been going to SEV Laser for the past year and I am very happy with the results. I am middle eastern so my hair is very thick, getting laser hair removal really changed my hair growth and I am much happier. The place is very clean and staff is very nice. read more

Staff is very unprofessional and rude. If I'm paying for a service I should be treated with courtesy. The nurse who did my last laser treatment was very demanding and snippy with rules. I did everything I was advised to do prior to my appointment, but was told otherwise. Also, being charged a cancellation fee because one area cannot be treated is absurd. They're always short staffed and demand customers to come in at a different time the day before their appointment. I will not be returning to this location and do not recommend going to this location. read more

Very unprofessional, they cancelled my appointment 30 minutes before hand. Originally they had moved my appointment to accommodate nurses schedule, I was very disappointed to find out that they had to cancel once again. Per the policy 50% of my deposit would have be lost if I cancelled less than 24 hours, where is the same policy reinforcement if cancellation is made on there end? read more

Also an awesome, professional, efficient and painless experience from the ladies at Sev Long Beach. They always go above and beyond to accommodate last minutes changes of my appointments. Highly recommend!! read more

Very nice place and I felt super comfortable! All the ladies here are very helpful and kind.

I've been going to Sev for a few years now. Ive been to a few locations because of appointment availability. This location is by far the largest. It's very clean and spacious. My nurse Dina (or Diva?) was very nice and thorough with the laser process. The receptionist in the front was nice and helpful as well. read more

My Expirience at Sev Laser In Long Beach Ca. Was excellent, staff was very nice Location is Wheelchair accessible very important for me. The young lady I believe her name is Jessica Ibarra she did a great job made me feel comfortable during treatment I highly recommend this place. read more

So...riddle me this...I was late literally 4 minutes yesterday and was told that I might not be able to have my 2 services done (bikini & upper lip), in spite of the fact that the nurse assigned to me was not yet ready to take me in. Which means...drumroll...I can NEVER be late but the nurse can? How does that work? I have been late up to 20 minutes at other laser clinics and I am still received warmly. They just tell me that they will squeeze me in between the other clients. Life happens, we live in LA, we face traffic, our flights arrive late, and who knows what else can happen but Jesus, not even 4 minutes late? She said it was because my appointment slot is only 10 minutes long. Well that's strange, because if that is in fact the truth, you would think there would never be anyone in the waiting room and I know I've waited several times. How can the nurses be late and we have to just sit there but if we are late so much as 4 minutes we face penalization. Who needs that kind of pressure or stress??? I also find it strange that my gf had an appointment 10 minutes before mine, was also a few minutes late, but my being late was only the first time either of us learned this news. Maybe appointments should be 15 minutes long to factor in a 5 minute grace period for client or nurse. Or when setting appointments lead with that information from the beginning because you can literally be late 4 minutes, just about anywhere else in life, and not be penalized for it. Almost everything has a grace period. Just a thought. With my nurse being 2 minutes LATER than me that left me with 6 minutes of service? Be serious. That's literally just laughable. Do you know anyone, including yourself, who is NEVER late? Don't worry I'll wait. The laser removal service itself is great compared to my experience at other places so I recommend it if you can be bothered with that level of stupidity. PS. My nurse did both areas and didn't say a word about being unable to. So, then someone remind me, what was then even the point? read more

The NP Joana who cleared me seems to be rushing the consultation and the receptionist are super rude no thank you

I never thought I would consider laser, but my girlfriend was able to convince me. She has been coming to SEV and highly recommended them. I was very skeptical visiting a medical spa but was surprised with the medical aspect of the business and professionalism. They are thorough with paperwork and following safety guidelines. I would recommend them to anyone , male or female considering to laser their unwanted hair. read more

SEV Laser - Laser Hair Removal Near Me - Long Beach, California

Service was amazing! Thank you to Brit and Cassie for making me feel comfortable! It was such a painless experience! I will definitely be coming back read more