I've been coming to the SEV Long Beach location for almost 8 months now for laser hair removal on my lip and chin. The front office staff are nice and welcoming. I've had a couple times where I've had to wait past my appointment time (max 10-15 mins), but I get that things sometimes run behind - I have the same issue at my PCP, dentist, and injection derm. It's just the nature of the healthcare/service industry. Little delays stack up when people have questions or issues. I have seen NP Angel for every appointment except one. Angel is a true professional and she makes me feel completely at ease during my appointments. She's always good about talking though any changes I've made to my skincare routine to make sure it won't interact/interfere with the treatment. As with everything in life, you need to find who/what works for you through trying them out. I tried another NP at SEV when Angel wasn't available, and while she wasn't bad at all, there are just little things that Angel does that appeal to me and improve my overall experience (I have high anxiety about procedures). read more

SEV Laser - Front lobby - Laser Hair Removal Near Me - Long Beach, California

Being respectful of people's time should go both ways. I was texted and asked if I could come in early at 1:25 rather than my 1:50 appointment, so I rushed across town during my lunch break to make it. I arrived on time as requested and still ended up waiting until almost my original appointment time anyway. By then my entire lunch break was gone, so I asked to reschedule. When I asked if I could just book later through the app, I was told I'd be charged a no-show fee if I didn't schedule right then. If you're asked to come early, just be aware you may still be waiting. read more

SEV Laser - Laser Hair Removal Near Me - Long Beach, California

Just had my best laser appointment ever and I've done tons of these. Angel was sincerely the person her name implies. Happy, bubbly, funny, all hopped up on monster energy drinks and kept me laughing the whole time while making me feel absolutely comfortable through the whole experience. The girl at the desk was sweet and they made such an impression on me I brought them lunch! Literally best laser appointment ever! They didn't push me to buy what I didn't want, and now I will buy it all from them! Only thing that isn't good is when you try to contact you reach a call center in another country that are so rude it's crazy. They need to drop that and have these wonderful girls answer and bring more people in! Thanks again Angel and crew! read more

I love the care provided by the treatment staff, but unfortunately their scheduling staff is not so great. They constantly change and cancel your appointments the day before or the day of. The results from the laser are great. The Facility is clean and pretty. I just get annoyed by the fact that they change and cancel my appointments so often and last second.They also scheduled me for an underarm and Brazilian, when I only asked for a Brazilian. So overall the scheduling staff is just not on top of it!! read more

SEV Laser - Front room - Laser Hair Removal Near Me - Long Beach, California

I came here for the first time recently for my appointment and was not disappointed with my laser facial. The staff is friendly and welcoming, easy parking, staff is knowledgeable with giving good tips for your skin, and the ambiance is very inviting and so cute! I love it! I will definitely be back since prices are reasonable compared to other places and it's not far from home. read more

Never had to wait nore than 5 minutes to get in to my appointments, Angel is my girl! She is so friendly and professional, always giving me tips and making sure what I need is what I get. Thank you angel, you rock! read more

The place is nice. Friendly customer service, I come back if customer service is good. Nice decor. Finding the location was a bit difficult for me as is in the back of some shops. Also, I'm trying to figure out where to park closer so I won't get disoriented. read more

I have been going here for years and it was always fantastic up until today. I had an appointment for 6:30PM today. I got a text from SEV at 5:30PM saying the Nurse is open and can take me earlier so I said sure I can be there in 20 minutes. I get there at 5:50PM and they check me in. The Nurse did not come to see me and do my laser until 6:25PM, making me wait 35 minutes. There were other people who came in after me who got seen before me. I just don't understand how I am told to come in early since the nurse isn't doing anything when she does have lots of patients AND the fact that other people came in after me and were seen before me! Absolutely ridiculous! read more

SEV Laser - SEV texts confirming for me to come early - Laser Hair Removal Near Me - Long Beach, California

Angel helped me. She was very educated and assisted me with selecting my 10unit placement. I felt very safe and am sure to come back again. Thank you! read more

Had my first laser hair removal appointment today and I was sooo nervous walking in. But the second I got there, the three beautiful girls at the front were so sweet and welcoming it helped calmed me down. The nurse (i wish I remembered her name) was amazing. She explained everything and made me feel really comfortable. The whole thing was super quick and honestly painless. I can't speak on results yet since it was my first session, but I had to leave a review because if you're nervous like I was, don't be. They make it such an easy and comfortable experience. read more

Unfortunately there is miss communication somewhere here. I got the unlimited package. My appointment was for 11:10 am, it is now 11:50am. I got here 5 minutes before my appointment. When I asked what's going on? The front desk said my appointment is at 11:55am. So yes everyone (even people who got here after me, when in before me. Very bad first impression. I recommend to remind them the time as you walk in and perhaps this could help you. I'm very busy and run my day on a schedule so this doesn't work for me. I hope my following experiences are better since I already paid. read more

SEV Laser - Inside - Laser Hair Removal Near Me - Long Beach, California

It was my first time receiving laser hair removal and Krista made my experience a breeze. I told her I was nervous & she calmed my nerves as she explained everything and did some text pops and asked each time if I was okay until she asked if I was ready for the full laser. As soon as I checked in I was called within 2 minutes so that was a nice plus as well. read more

SEV Laser - Lobby - Laser Hair Removal Near Me - Long Beach, California

I've been a loyal SEV customer for 6-8 years, first at their NY location and then religiously at the Long Beach, SoCal branch for the past three. I love my nurses--they do an incredible job with my full-body laser--but SEV's upper management and customer service leave much to be desired. Recently, I had a frustrating experience with Jasmine and Ariel in customer relations when I simply asked if my husband and I could share an 8-session full-body package. Since we both get full-body treatments every 10 weeks, this would allow us to finish the package sooner and purchase another one even faster--meaning SEV still gets paid upfront and would actually make more from us in the long run. Instead of any consideration or even a professional, empathetic response, I was met with a dismissive and rude reply: "Don't try to push an outcome you're not going to receive." Excuse me? A long-term, loyal customer simply making a request deserves at least some courtesy, if not an alternative solution. It's disappointing that SEV prioritizes rigid policies over customer experience, especially when their approach makes no business sense. I truly love the nurses and the quality of service they provide, but the poor management and lack of customer care make me seriously reconsider whether SEV deserves my continued business. read more

Nurse Elizabeth was very informative and took the time to answer all of my questions. She was thorough, gentle, and made sure I was comfortable throughout the entire process. I couldn't recommend her more! read more

My experience at Sev was horrible. While there was a miscommunication on my end regarding the appointment date, the way the situation was handled was completely unprofessional and rude. When I walked in, both clerks loudly told me they were on lunch and said there were no more bookings for the day. The tone was aggressive, and I felt like they were yelling about me rather than speaking to me. After that, one of them looked me up in the system and told me I still wasn't cleared by the nurse, even after two weeks. I've had laser treatments for years and have never had an issue like this before. Instead of calmly explaining the situation or offering help, the staff came off dismissive, hostile, and full of negative energy. Because of the rudeness and how uncomfortable the interaction was, I decided to cancel altogether. I will never go back. I truly wish I had read the reviews beforehand, because it seems I'm not the only one who's had issues with their staff and customer service. Customer service matters. Next time, be more courteous and respectful, especially when dealing with paying clients. read more

I am leaving this review specifically regarding billing and management practices at the Long Beach location. One session from a prepaid package that had already reached a zero balance was automatically rolled over into my active sessions and used without my consent. I was only informed after the treatment had been administered, at which point payment was demanded. I immediately disputed the charge; however, my card was still charged while the dispute was active. I ultimately had to resolve the matter through my bank and successfully won the chargeback. A manager overseeing other locations later became involved and justified the charge by citing company policy, despite the lack of prior notice or authorization. While policy language was referenced, the response failed to address the core issue: charging a client during an active billing dispute for a session they did not authorize. Based on this experience, I strongly caution others to closely monitor package balances and billing practices at this location. read more

I had a great experience! The staff were professional, the facility was clean. Kristy was my nurse, and she was super sweet and answered all of my questions. read more

EVERY single time I come to SEV with Lovell, I walk away with more confidence. Her laser skills are top notch. She almost makes me forget that I'm being lasered. I do not and I repeat go to anyone else. If you're looking for someone who is kind, has positive energy, full of knowledge and talented you want to come to her. I wish she had more days available but I make my schedule work around hers! read more

This will be another horrible comment regarding "management" They are very rude, very unprofessional. I was offered to rebook an appointment, but declined. The approach to gratuity is obnoxious , the front desk clerk was asking loudly "Are you giving gratuity?" If you are priding yourself as a medical professionals, do not expect gratuity, I have never tipped my RN at my dermatologist office when receiving treatments. Pay your "medical professionals" appropriately so gratuity isn't needed. Save yourself the time, headache, and wasted money. LaserAway in Cerritos was phenomenal today' read more

Horrible Customer Service! They ask for your groupon redemption number first then tell you that they cannot provide you with services you need. We purchased an extra large groupon for full back. After calling to make the appointment, without asking what services we need, immediately they ask for card number and groupon redemption number. After we provided the redemption number, they informed us that xlarge groupon deal will not work for full back but if we purchased large groupon deal, it will work for half back and with our groupon, they cannot help us with services we need at all. Tried explaining to the that you made us give you the redemption number so now we cannot refund our groupon and you refuse to provide us with the services we need and their response was tough luck, call Groupon to fix it. read more

I've already noticed smoother skin and less hair growth after just a few sessions! If you're thinking about doing laser hair removal, I highly recommend booking with Lovell, she's the best! read more

The staff is friendly and professional, and Nurse Lovell is amazing. She takes her time, explains everything clearly, and makes each treatment super comfortable. I love my results and highly recommend her for your aesthetics needs. read more

I had an amazing experience with Nurse Lovell at SEV Laser! She was so knowledgeable, gentle, and made me feel completely comfortable throughout my treatment! read more

I can't say enough good things about my experience with Nurse Lovell. From the moment I walked in, she made me feel so comfortable and cared for. Her attention to detail is unmatched -- she's gentle, professional, and really knows her stuff when it comes to laser hair removal and injectables. Highly recommend! read more

This was honestly one of the most frustrating service experiences I've had. My confirmed appointment was changed last minute, and I had to keep pushing just to get it back. The manager was rude and dismissive, repeatedly saying 'Okay?' and 'I'm educating you.' Instead of taking accountability, they made excuses. Then denied my refund. Completely unacceptable. read more

Lovell & Jasmine are the two reasons I will continue to return to Sev. Truly a pleasure with my first visit to this location. I'm hooked!

I am writing to express my disappointment with my recent experience at your establishment, and to inform you that I will not be returning. I had scheduled a complimentary first-time laser facial to determine if it was a service I would like to continue. Unfortunately, upon my arrival, I was informed that I could not proceed with the laser facial because I had used an AHA/BHA toner. While I understand the importance of safety and appreciate that the procedure was not performed, I was never explicitly told about this restriction beforehand. This crucial information was not conveyed to me at the time of booking, nor was it highlighted prominently. It was only mentioned in online forms, which I believe is insufficient for such an important pre-procedure instruction. When I brought this to the attention of the front desk, I was met with an unhelpful attitude, which further compounded my frustration. I traveled a significant distance from Los Angeles for this appointment as I had an event in the area, making the trip a considerable waste of my time. Although I did reschedule the appointment, I will be canceling it. The overall unprofessional manner in which the situation was handled, combined with feeling rushed during my visit, has led me to decide that I cannot trust your services with my skin. In addition to the issues I mentioned, I also wanted to bring to your attention an observation I made while waiting for my session. I noticed that clients checking out were prompted, almost to the point of being forced, to schedule their next several appointments. When clients declined, the front desk receptionist displayed a very rude attitude. It seemed as though she was trying to push clients into purchasing additional sessions. While I understand that this is a business, this experience, combined with the other concerns, has made me quite wary of the quality of service and authenticity of your establishment. Regards, Michelle Lopez read more

Always such a great experience here! Super fast & painless, I really wish I would have done it sooner. I tell all my friends how happy I am with my results (it's been around 6 months). Definitely recommend! read more

While the nursing staff at this facility is exceptional, always professional and attentive, the overall customer service and management leave much to be desired. Their approach often comes across as dismissive and unhelpful. One significant issue is the frequent changes to policies and pricing, which are not clearly communicated to clients. For several months, there was no online system to track the remaining sessions in a package, forcing clients to rely on front desk staff for updates. This lack of transparency lead to confusion and, unfortunately, additional charges. After each appointment, I was prompted to schedule the next session. I consistently requested to book only the areas covered by my existing packages. Despite this, I was scheduled for three areas, and upon checkout, informed that my package had expired for one area-information I was not previously given. When I explained the situation, the staff refused to acknowledge their oversight and insisted I pay for the extra session. Laser hair removal is not typically a service one continues indefinitely. Based on consultations with the nursing staff, I was advised that I didn't need to purchase additional sessions. So why was more care not taken by the administrative staff? I can't help but wonder if this practice is intentional on their part to sell more sessions. read more

After 10 sessions on one area and 14 sessions on a more stubborn area, I only experienced about 60% hair loss overall. It was becoming quite expensive so I ended up stopping future sessions just because I was hoping for 100% loss by then. Results vary so I wanted to share my experience. read more

I've been a SEV customer for years, so I was really happy to see botox/injections added to their Long Beach menu a couple of weeks ago. The results I got with Nurse Lovell were amazing! She took the time to understand my previous experiences with injections at other med spas. She is so knowledgeable and was able to identify what I liked and what I disliked. I made my next appointment with her that same day! read more

So I wanted to check this place out because the place I usually go to is really far away and I'm bummed that the service was disappointing. The quality that they give you for the price is not matching at all. While I did a show up late, most places give you a grace period or they call you to see if you are making it. No one called me so I thought I would be OK. I think they would've just charged me the 50% of my session if I had not showed up. So when I get there and was checking in, they told me that I had to reschedule, but I asked if it was still possible to be seen for the consultation because I shaved and I knew the areas I wanted done. I even said I didn't mind waiting for a later appointment. So I was able to be seen but only for two of the services I wanted because they only allowed the amount of time of my appointment which was 10 minutes. One of those areas was the bikini line and that was a rip off to me. They only do the line of the groin and not the top part (mound area) like the place I usually go to do. When I asked if it was possible they said no that they would consider that a Brazilian even though I'm not getting the actual full Brazilian. So they will charge me $30 more for just the top part. The front desk told me that it's one or the other no in between which was disappointing that they wouldn't be accommodating. The price I paid today for my two services (underarms and bikini line) I would get three services total at the place I normally go to. And they spend more than just 5 mins on each area and are more detailed asking you how much and what you want done during the session. Overall, I think the prices don't match the quality that they give you and it felt a bit rushed because they want to adhere so much to the time allowed for the areas. I'll probably go back to my old place that was farther but prices were better and the quality and attention to detail was better. read more

My friend and I decided to get our faces lasered at the last minute before a weekend getaway, and we had such a great experience! I called, got an appointment for the next day, and the nurse consultation was super easy breezy via FaceTime. The prices are reasonable and the space is pretty and clean. The staff is professional and the nurse was great. I'll be going back and I recommend! read more

I had the best experience at SEV Laser! Everyone's super nice and makes you feel comfortable. Nurse Lovell is amazing, she's gentle, easy to talk to, and my laser and injection results turned out so good. I love my results and 100% recommend her :) !!! read more

The service is good, but what I didn't like is that I bought a package and was never notified that it was my last session. I went to another appointment, and they charged me because, according to them, the sessions included in my package had already ended. Be careful when buying packages. read more

I have been to SEV in Irvine many times & absolutely love it there. I decided to make an appt at the Long Beach location bc it worked better location wise. I had an appt at 12pm today. I called yesterday at 3pm to ask if i could reschedule for either an earlier appt or a later appt because I couldn't make 12 pm. The gal told me they were fully booked and she couldn't move my appt time. I asked if they could reschedule me for the following day. She said no and I will get a cancellation charge. I explained to her that I know I definitely can't make 12pm and she said she'd put me on the waitlist. Well I never heard from them today but after my appt time they instantly charged my card $143.50. I will never make an appt at the LB location ever again. A cancellation fee of $143.50 is ridiculous. Not to mention I made the appt on Thursday and there were many open timeframes. I should have looked at the reviews before ever booking here. Save yourself from getting cheated and go to the Irvine location. I however, will never go to any SEV Laser locations again due to Long Beachs lack of understanding and customer service. They rather collect a cancellation charge than retain a loyal customer and make more money in the long run. read more

I've been coming to SEV laser since 2022, overall, I'm pretty happy. Service is good and I've notice results. I went for getting laser services to facials. I believe prices are fair and staff is professional. I've had a few appointment issues, but not a big deal. read more

Loved how fast the service is. Julia did an amazing job educating me as well as making sure I was comfortable. Definitely coming back

Absolutely terrible customer service. I show up to my appt and my technician is not there this is the 4th time they do this. I have requested repeatedly do not switch my tech or time without asking me if I can move. My tech wasn't there so I left. The receptionist messages me that this is considered a cancellation and proceeds to charge my card without my permission! Terrible business practice. I mean how dumb could you be. Let me make a mistake, and then charge you for it. Don't waste your time here it is the most frustrating experience with these unprofessional children at the front desk. read more

Lovely place. Easy to deal with and clean place. Highly recommend this location, everyone is nice and the appointment bookings are fairly easy. Location isn't difficult but the signs to the location are only on its outer door and it looks discreet walking up to it, but you're at the right place! The only complaint with online booking I kept encountering was how many times I had to log in to my account if it went off the page; likely user error though :) read more

SEV Laser - Front entrance - Laser Hair Removal Near Me - Long Beach, California