Alexas does an amazing job, makes me look beautiful and feel good and I would really recommend it

4.5 I go to the Cerritos location when I can but depends on available appointments. The one on 2nd street is good too. I get someone different each time so if that bothers you- maybe not the place. I buy botox or xeomin units when on sale and bank the units. They make it easy. People are always super friendly. Facility is clean. Only downside is parking can be painful! read more

I am leaving another review because my issue with LaserAway is still not resolved. The treatment I received that day was a treatment I had already agreed to and went in for. During that visit, they were trying to sell me a different type of laser treatment/package. I did not receive or use that new treatment, yet I am still being charged for services that I am disputing. I have repeatedly asked LaserAway to provide a clear, itemized breakdown showing exactly what treatment they claim I received, the date it was performed, and why I am being charged for it. Instead of resolving the issue, I keep getting sent back and forth. If LaserAway claims I received the new treatment they are charging me for, then I want documentation showing exactly what service was performed and when. I should not have to pay for a treatment I did not receive. I have been trying to resolve this directly, but I am extremely disappointed with the lack of resolution and communication. I will continue disputing these charges and pursuing the appropriate consumer complaint options until I receive clear documentation and this matter is properly addressed. read more

LaserAway - Medical Spas Near Me - Cerritos, California

Available was great I was able little nervous not knowing what to expect She calmly explained everything and made sure I was comfortable. Overall a very positive experience. Thanks, Available Also thewoman who checked me in Pris was warm, welcoming and friendly read more

Scheduled my in-person consult via the website and provided my info. In less than 24 hours I have had 5 calls and 5 text messages from this place suggesting I do a phone consult. If I wanted a phone consult I would have selected that option. This place feels high maintenance and I haven't even gone in yet. Ugh. Hoping the in-person experience is more calm and relaxing than this. read more

Nurse Maria was professional, knowledgeable, thorough, and patient. She was also an absolute sweetheart and made the entire experience wonderful. I will definitely be booking with her again! read more

I get the laser treatment in Cerritos. I saw Nurse Denise and she was gentle and very thorough. Loved the experience and would definitely ask to schedule with her again. read more

I scheduled my appointment at Cerritos location. Someone called me in the morning to confirm. I answered and confirmed. I received a text message with time and location confirmation of my appointment. When I came to Cerritos location on time, they told me that the y don't have me scheduled. read more

below cero. Be very Careful, first consult you meet the Marketing Lady trying to sell you all the treatment, then you go to the room and get the procedure done with no good communication or explanation. Never did a test or skin condition to see if you are good canditate. Facial PERMANENT Hair removal on light hair Does not WRK!!! and may estimulate the hair . other places had told me that; but they were very honest but this place they only are about the money. I paid full and onnly get like 4 session, I reader lose my money than damage my face. KEEP THE REST OF MY MONEY AS A CORTESY. if you can return itI dont Trust this pLace. just be very careful . read more

Great staff, supportive and friendly. Nurse Maria kept me calm till session is over. She reassured me and made me comfortable through out the session. read more

Very disappointing experience. Please carefully verify what product you are purchasing before treatment. I specifically requested Botox and believed that was what I was purchasing. I was never told that my package was actually for Xeomin or that Xeomin would be administered instead. I only discovered this after reviewing my receipt, which stated "Xeomin 300 Unit Bank." When I contacted the representative, she acknowledged that she knew I had requested Botox but said she gave me Xeomin because I had received Xeomin previously. I requested cancellation because I no longer felt comfortable continuing with the package. Since then, I have made multiple calls and have repeatedly been promised a callback, but no one has followed up or resolved the issue. My advice: before paying or receiving treatment, ask to see the exact product name on your paperwork and confirm that it is the product you requested. I hope LaserAway resolves this appropriately, but based on my experience, I would be very cautious about relying on verbal representations and would verify everything in writing before treatment. read more

Nurse Yen helped me today...made me feel very comfortable and explained my service before we began. Felt like visiting with a friend!

I really recommend this place. The stuff people are very kind, and the nurses perform the procedures very professionally. Also, they are always very prompt to re schedule appointments when I requested. But above all, my skin treatments have worked out really well, and my skin is looking each time better than before. read more

I wish I could say I've had a good experience with LaserAway, but the truth is it's been one frustration after another. The only reason I'm still coming here is because I prepaid for years of treatment, otherwise, I'd be long gone. I still have about 4-5 sessions left, and once those are done, I will never return. Been going here for 3 years now, maybe 4 all paid upfront. To be fair, I did have one regional manager reach out in the past to try to make things right, and for a short while, I thought maybe things would improve. But today just reminded me why I've been so unhappy with this place. This past week, I received two phone calls and a text message reminding me of my appointment and stressing the importance of being on time. I showed up 10 minutes early, and the office was empty, no other patients around. Despite that, I was still made to wait past my scheduled appointment time. Meanwhile, I could hear both receptionists in the back, laughing and chatting, completely ignoring the fact that I was waiting. It feels like once they've locked in your money, the professionalism ends. The emphasis is on selling, not on service or patient experience. The staff doesn't carry themselves with professionalism, and I no longer feel valued as a client. If you're considering signing up, I'd strongly advise against it. Save your money and your patience, there are plenty of other options out there that will actually care about your time and your experience. read more

LaserAway - This is the text message they sent me. Last minute cancel on me. Wow. - Medical Spas Near Me - Cerritos, California

I've been going here for a while now and its been awesome. Very easy to schedule and accomodating when I need to reschedule. Today, Nurse Ava did great as always. read more

I had the pleasure of being assisted by nurse Ava and she was amazing. She walked me through each process and made me feel comfortable. I've had quite a few services completed at this place of business and I would recommend. read more

This was my first time for Botox . I was scheduled for Juvaderm but when nurse Rowen heard me tell her that I was getting it for my smoker lines she said that Botox would be better and I told her that I had already paid for it and I was told I would be receiving a refund for the Juvaderm. I did not want big lips my lips are fine the way they are. She was so professional and made me feel very comfortable and was so gentle . She let me know right from the start what I would be feeling. Laser Away in Cerritos is where I went. From the moment I walked in I felt good immediately. It was very clean and sanitary. I would recommend this to anyone who is considering having this done. I have one more visit and I will be seeing Rowan again. I recommend this 100%. Thank you for making me feel comfortable and trusting. read more

Today's laser session with nurse Maria was amazing. She is very professional and knowledgeable, explained the concerns in details.

Nurse Maria was amazing. She listened and throughly answered my treatment questions. Was very patient and treated me with care. Thank you, Nurse Maria!!! read more

Nurse Selena was great. She was very professional, explained the procedure and what to expect from beginning to end. She was very mindful of "spicy" parts of the treatment and did everything she could to make me feel as comfortable as possible. She also went into detail to explain after care once the treatment was done. I was very happy with her service. The girls at the front were also very warm and welcoming. I really felt valued as a customer and would definitely come back for more treatments in the future. read more

I love receiving services at this location of Laser Away! Alexa is one of the nurses I've had the pleasure of receiving a few services from & she is kind, efficient, & knows what she's doing! She does a great job of making sure the service she provides targets all your needs & makes it enjoyable to visit this location. All the ladies I've had the pleasure to meet at this location are great & I highly recommend visiting! read more

love this place my first treatment was back in 2017 til now my laser hair removal and my clear and brilliant still stands but needed to redo my face treatment its been awhile needed the maintenance but my hair removal still no hair on my legs love the results money is worth every penny of it so if u needed those services call them they have amazing financing programs aswell .. come check them out do not waste ur money to some place that has not the same equipment they have.. read more

Customer service never "reached out" fyi - this to me is just a move to assuage reviewers into thinking the matter was resolved

My nurse answered all my questions and explained everything before she did it. She made sure I was comfortable read more

Nurse Alexa is very nice. I had a laser treatment done this time. Alexa let me know once the laser machine was set and ready so I can get mentally ready. I had a great session! read more

Today was my second tattoo removal session, arrived on time, was seen right away. Nurse Faith was professional and friendly, made the treatment go smoothly. looking forward to my nee next session at Laser Away in Cerritos! read more

Have had 7 treatments so far and it has been effective. Rowan (sp?) is fantastic, I've had her twice and she is so personable and professional, really sweet and makes this such a great experience for what could be uncomfortable for some. read more

Nurse Maria was amazing. Very patient, explained the procedure thoroughly, and made for a quite easy procedure. (I really hate needles.) Looking forward to my next visit. Thank you LaserAway and Nurse Maria! read more

Nurse Yen was my nurse for my hydrofacial. She was friendly and efficient. My skin felt so soft and hydrated at the same time. Thank you!

Nurse Ro, best hands ever!! She was professional and her experience shows!!! I love the Cerritos spot!

I received my last laser treatment and 1st hydrafacial from Nurse Crystal today. The hydrafacial was a calming experience. After the hydrafacial, my skin was glowing. Nurse Crsytal was amiable and gentle. Will definitely request for her on the next appointment. The receptionist was welcoming and accommodating in rescheduling appointments. read more

Nurse Selana @lazor away Cerritos and the staff the women who are in the front amazing!! Precious are the ladies! I keep coming back! And the work so happy! read more

Nurse Gina was an absolute delight! I was nervous to get laser hair removal but after my two experiences I'm so glad I finally did it actually doesn't hurt nearly as much as I thought it would this place is great all the women are super friendly and nice! read more

Ava made my treatment process easier than I thought. She took great care of me. Thanks

Laser away in Cerritos are awesome nurse Ro was awesome very professional and attentive. I love everything I do at laser away; lip and chin laser to my fáciles . Thank you so much for your services read more

Everyone at this location was very nice and the place looks nice and clean. Not sure about tattoo removal though, Isn't my tattoo supposed to be lighter not darker? I don't know. They told me that the laser will break up the ink not remove it that my body will remove it. Than why is it called tattoo removal? I need to try a new place. I'm glad I only purchased one session and not the 8 pack. read more

LaserAway - Medical Spas Near Me - Cerritos, California

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My laser hair remove It was berry good,experience and profecionalism, Clean exams rooms clean and neat Thank you. read more

Always an awesome experience! All the girls do a fabulous job! Thank you for the wonderful hydrafacial today Danise:) read more

Maria the nurse excellent service Ashley and Chantelle were also very accommodating friendly smiling the whole time I'm coming back for my next treatment at this cerritos location if I knew i should done my treatment here from the beginning not at long beach location so unprofessional staff and nurses cerritos location I highly recommend read more

I had a amazing experience with Emily is amazing she has the best customer service care and I love her attention she also got me a good deal please give her a Ulta gift card read more